Kings Island
Reviews and Complaints

Hello, so Jayden has said many hateful things to me and is threating my personal saftey with sexual remarks such as "I will send someone to ra*e you". I have not engaged with this member other than dms on discord. Please note all of the evidence is in the images below.

The employee is also trying to gain where I live and I dont feel safe.

Incident Date :09/23/2024

Time: all day

Where: messages

Hello,

Unfortunately I have serious issues that need to be addressed. We visited your park in Mason, Ohio on July 16th 2023. On arrival we were impressed, it was very busy but clean, and the staff seemed kind. However, my wife was informed that she was not allowed to go down the water slides because of her prosthetic leg. She has a below knee amputation, and she wears a secured plastic prosthetic on her left leg. As she was going to go down the water slide, I’m not sure of the name of the slide, she got to the top and the attendant told her that she was not allowed to go down the slide. Embarrassed and rightfully upset, she had to walk back down, and not enjoy the park. I read on your website the rides she would not be able to go on, and that one was NOT listed. Actually none of the water rides were listed. Embarrassed and worried that she would be shamed, she did not try to ride any other slide or rollercoaster afterwards. I am appalled that you have those rules, or that your employee doesn’t know the rules.

And then my 12 year old daughter and I were getting on a slide, the blue twisting one, and the attendant first had us turn around so they could look at our backside, which made my daughter uncomfortable in her bathing suit. I asked why and was told to make sure there was no metal, which I understand not wanting to damage your slide, but this seemed like some sort of perversion, and a waste of time.

The same attendant told me to cross my legs and put my hands behind my head, which I did. While going down the water slide, I was thrown around and flipped over on to my stomach and face. This caused my neck and face to hurt. I informed the attendant at the bottom and she had management come over, and I was told I was not supposed to cross my legs. This upset me because I sustained injuries, and my daughter could have.

And I will also add that there was a constant smell of marijuana the entire time we were in the park.

I would love to hear back from you on this.

Thank you.

Yesterday, June 23rd, around 5:30pm my daughter left her lights on so she needed help getting her car jumped. She went back to the front gate and asked for help. They told her they could not do anything and would not let her back in to talk to security for help. So she was stranded because the [censored] would not do anything. She is 17 years old so it was not about curfew. What kind of idiots do nothing to help someone like that. Thankfully a kind person overheard the conversation and was able to give her a jump. But really KI, come on. It is [censored] that they did nothing to help.

We are gold pass holders and have been for a very long time. We are avid King's Island fans until June 21, 2023. My group had 14 kids. All different size and heights. We had 2 that were unable to ride any ride but that bat. These same kids were there in April and rode EVERY ride but Orion and Flight of Fear. They have not changed in height or size. They were unable to ride the racers or mystic timbers. What good is a pass when you don't know if you will be able to ride. These two boys wear 38/40 size pants. One is 5'11 and one is 6'3. I have NEVER had this issue but what I have noticed is the workers don't even try to make sure you are sitting back and they didn't even try to lock down the safety harnesses/bars. These kids were humiliated and now do not want to return. This us unfair as we have noted many people bigger than them riding rides on the same date. I'm disgusted by this and will likely not renew my 7 passes.

I renewed a Gold Season Pass with a food pass last season, for my 14 year old grandson. I am 66 years old and unable to do K.I. So after the fact, you makes rules where he can only enjoy 6 hours a day from 10-4 without an adult. I can’t afford to pay for a pass for me to sit in the shows all day. I have asthma and back issues, and would never have purchased this pass under these conditions. My grandson has been going for a couple years now and has done great on his own with friends. Ridiculous that a few can ruin it for many. I feel absolutely ripped off.

The family bathrooms over by action zone, I seen a couple walk into the bathroom, and me and my family could hear them in the bathroom doing the nasty. I had to take my family away from that, you guys should have more security around the family restrooms for this kind of reason. This is a family park and there should be no reason for that kind of behavior. And plus when they came out you could smell weed.

Jukebox diner Stopped at jukebox diner I get food on my meal ticket watching the people prepare the Food he reached in the trashcan straighten up the trash bag he did not clean his hands he did not change his gloves then he started him on food again that is very much against the Bored a health policy that spreads diseases bacteria and they will not refund my money so that I can use my card again and this is the last time I’m coming to Kings Island this year earlier this year I had no problem with another food so that’s another story as much as we pay for the stuff it should be clean wholesome and safe for people to consume

Took 5 of my grandkids yesterday (6/21). Knowing we'd be there all day, I decided to purchase the Premium dining/snack/drink package at $46.99 each, totaling more than $250. There is a 90 minute restriction between an entree/snack and understand that but the "snack" selection is VERY limited and not specified anywhere. So ice-cream, icee's, cotton candy and such was NOT included. Very disappointing, especially for the kids. Do not recommend purchasing these types of plans.

This year has been a total waste of money for a seasonal pass. I have been a pass holder for many years and had two separate incidents that not only trampled on my plans but also my grandchildren.
I was there the day the shut the park down because of unruly juveniles and everyone suffered the consequences of early park closures. I was also asked to leave an area because of whistling to an employee. Another customer told security that I was whistling at young girls, very slandering and demeaning… then when security asked me to leave they didn't first talk to the employee for the fact and then was standing up to me in attacking my character, defamation. I should have had Mason police come in and make a report then charged the park with defamation of character and slander but left the park and never returned. My credit card was absconded at the park as well and they had my pin, $2, 200 from four states and tracked down to Georgia on last attempted charge. Everything from arrogance to not having any facts, gouging prices, early closure and long line waits…. I will never step back in that park again.

It's Saturday evening August 7th, 2021 and I've been waiting in line with my children to ride Orion for 45 minutes. At 9:40 the ride stops because of the fireworks display at 10:00. The fireworks completed at 10:05 and the ride did not start back up until 10:30. Explain to me why the ride shuts down 50 minutes for a 5 minute firework display? Another reason, even though managed by Cedar Fair similar to Cedar Point, that Kings Island is poorly managed and not worth the expenses to enjoy entertainment. I highly regret paying over $400 for gold passes for my family and will never do so again. If professional enough, please reply with your feedback, although I expect to not hear from poor management.

Bob Reichow
[protected]@yahoo.com

I'm very furious, for I spent a lot of money to come to Kings Island and we were in Soak City and my daughter was very excited to be at a Water Park. We rode Remdezvous Run, my daughter and I who meet the height requirement, barely. My daughter loves the first ride, and wanted to go again. When we got back up to the top, there was a shift change and the guy measured her and told her she couldn't ride, I told him we were just on it and he said he didn't care she was too short and went on and embarrassed her after she just rode it with her cousin. Then called the manager who went on and said that's the rules and she shouldn't have rode it in the first place. This completely embarrassed my daughter and ruined her whole experience that she was completely done for the entire day. This needs to be made right.

Please note that We have subscribed to Kings Island in 09/28/2021 and we got the five gold pass.
(me, my wife, and 3 children)
Our subscription was on the basis that I would benefit from kings island for a full year, what happened is that after one month of our subscription, Kings Island was closed for SEVEN months and during these seven Months, the monthly amount was deducted from my account.
kindly note that we were not AWARE that the closure would take place for all this time, and the agent who helped us to get the kings island gold passes was also not informed us of this closure before we subscribe.
Therefore, I hope that you can reconsider our subscription in a different way and to be able to count the start date for us in May, because to miss seven months of the year is a lot.
Thanks for understanding!

Hi. I have been trying to contact the Head person Mike Koontz, but he refused to reply. I was am employee from 1986 to 1997. I documented a list of Hostile Working Environment Situations and I am willing to share them with these people in Good Faith, but nobody is replying...

I returned for employment in either 2014 or 2016, was hired but somebody "behind the scenes " kept sabotaging me, and siccing the cops on me. These people refused to divulge their names and badge numbers. THIS IS A FEDERAL CRIME. Does anybody in ANY level of competent government care at ALL about this?

There is a LOT more info, but I will stop here. The people who inflicted upon us are probably still there, because they have NOT been removed, and imprisoned...

My family and I have been coming here for years! We went as kids, and now we take our kids. We visit the park at least 10-12 times a year. However our last visit October 12 was a complete bummer. We drove hours to visit the park. And this visit we waited a quite a bit of time for the rides which is normal but rides kept closing down as we were already waiting for awhile and made us get out of the lines. Happened more than once this visit. We arrived at 11am right when opened. Unfortunately we only got to ride 5 big rides because of the rides kept being shut down. I get things happen but it was ridiculous. And we ate at a BBQ places and the young man working charged us double for two meals and we didn't realize until we walked away and he didn't give us a Receipt. Went back and told him he charged us double for food. Meals were like 11 something after tax and it came up to 45 dollars for two meals. He said without our receipt he couldn't do anything. I told him to look for ours that he threw away and he refused. Very disappointed with our family trip.

We are a family of 3. 2/3 are severely disabled. Our 19 year old son that we have Legal guardianship of because of his severe Autistic/Epileptic symptoms required several "special requirements" that we went to Customer Service about both days we visited Kings Island. We bought the meals and parking pass from Kroger for $75 x 3 for 2 days=$450 and stayed at local motel since we live in Elizabethtown Kentucky. We asked both days at Customer service for a few small changes to accommodate our son (I am in a wheelchair {dad} my wife rides with our son every ride.
We asked customer service to provide more flexibility regarding the time scheduling that is 30 minutes from each attractions exit because our impaired son can't cope with excessive waiting between rides. Both days customer service refused. We also asked that they write on the white special needs paper they gave us to show ride operators that it stated that our impaired son couldn't be rushed excessively into rides by operators. In essence, not pushed into the seat and have the restraining bar slammed down roughly. Both days we brought this to the customer service office at the front of the park. Both days customer service said, "sorry we can't write that in the instructions for the ride operators". On the second day from being pushed into rides roughly. Most operators did well a few did not. That and the enforced 30 minute wait caused excessive stress which should have been handled on a "case-by-case" basis.
One incident, on "The Beast", where they couldn't find the "online photo" frustrated our son on the 2nd day as the accumulated stress of his particular needs being ignored because "customer service" said it was both too busy July 25th to provide the extra efforts by staff. The photo being unavailable from *The Beast" was so important to our son, and it was missing that he began have severe symptoms that indicated a Siezure was imminent. We were told that sitting in the front row of the "Beast" meant we couldn't provide our impaired son with the pictures of him on "the beast".
We have season passes to 5 theme parks and the arbitrary refusal to make accomodations for our son just doesn't happen over the past 16 years of frequent theme park visits including Disney World and the Kennedy Space center. Plus Kentucky Kingdom, Dollywood, Holiday World, Elitch Gardens, and Wild Adventure.
The results of the lack of special accomodations led directly to our son becoming so distressed that he's required medical intervention and he's so distressed by the experience that we are uncertain of his future. We repeatedly asked customer service for a "special needs" change in wait times, handling of him getting into rides and the missing photo from "the beast'. How severe is his suffering -- he required immediate medical intervention due to stress induced anxiety and he has become increasingly agitated.
Telling us that "his specific needs" being as impaired as he is, "would be unfair to the other patrons". Our son who has NO history of mental illness has been prescribed emergency medications to keep him calm because he was so upset and agitated by our 2nd day a Kings Island that we may have to have him hospitalized and rechecked for Siezure activity. He is 6'5" tall and 253 lbs. and very involved with the Special Olympics. Hence he is to large for us to manage if he gets upset which is why my 50 year old wife goes on every ride with him to insure that he doesn't become agitated. Now we may have to put him the hospital until he regains his composure because being severely autistic, subject to sensory overload (wears hearing protectors and a padded jacket despite the heat) and other things which aren't an issue at the other aforementioned theme parks because they DO MAKE ACCOMODATIONS. We really wanted to be able to bring him to your Theme Parks on a regular basis. Now we have a severe Autistic Epileptic crisis that has jeopardized his future and ours. There should be some sort of way to give this very impaired incompetent human a happy ending so he can safely return to Kings Island unless you just don't want to accommodate him and have guests like us "slow everything down which is unfair to our other patrons" - customer service's response on Thursday July 25.

Us too they open at 10 ...me and Ben's family got into a fight again last night so I didn't sleep till like 4 am SMH...she never ever text me not on kairi birthday Christmas nothing for over two years but just so happens to text me and ask why Ben hasn't been going to work (he works with his brothers )...so me and Ben got into it and he swears to God he been going and showed me his time card witch shows he did ! ...(his family was just trying to start [censored] to get me and Ben fighting )...so after going off on her in the phone and all her brothers swearing Ben wasn't there I texted her (I'll show you) and her [censored] going to say sorry didn't mean to text you hendid go to work it was a joke sorry for the confusion ...like [censored] ! Your going to be confused when you get punched I'm not in the mood at all for "jokes!" Like y'all ruined my entire life once it isnjitnhapping again

On 5/27/19 we filed a lost/found report. For 7 days we could see the phone. Showed it to the ride workers they said yes we can & will retrieve it after hours. 7days later it was still there . We did this for 7 days. Finally I went to customer service supervisor after being told multiple excuses being being treated rudely. He made sure it was retrieved. Next day & everyday since I was told they don't know what happened to it that who ever found it did not turn it in. It was out of their hands. Ok you leave it sit there for a week even though they claim to walk it nightly. Boss makes them do their job then boom. phone gone not their problem any more. nothing they can do. Wrong. They get rude tell me next time don't bring a phone? not their problem? It was in his pocket yes it flew out on Banshee along with his glasses. We could see it couldn't get past fence. Sat for 7 days. Them it along with everything around it disappears. I think not. Either they took it personally or thru it away. BAd service bad employee's bad management. To keep a locker all day is same as a ticket. Thanks for teaching our young people how bad people really are turning in complaints do nothing.

On May 31, 2019 we were standing at the turkey leg stand paying for food. All of a sudden 3 teenage ( 15-17 yr olds) come running up on us and screamed loudly while grabbing my 12 yr old daughter by the waist. We were advised that there are no cameras on that busy intersection right by the entrance, yet we have employees as witnesses. We made a Incident report and followed up continuously to see if anything was done. Nothing. We are gold pass holders and just want our money back because we will not be returning. At no time is it acceptable for a young girl to be touched . We have called for 2 weeks almost trying to get our passes refunded over this incident and just keep getting the run around. I guess I need to get the news involved! That's my next step! Trisha Shirley/Nicholas Sedam [protected]

I would like to know why there isn't either a reduced price for children or a preschool pass, why do we need to pay full price for a half size child?
They can't even ride half the things in kiddie land until they're a certain height, and they really can't ride anything in the rest of the park.
I want to buy a passes for my grandchildren but can not afford the same price as my pass.
If you could send me an answer to why this is that would be great.

Went to get season passes for me and my kids, everything was fine, I supposed to get the payments plan, I signed all the annoying agreements and I used my Visa card, later that night I found that they charged me for $473 dlls, I contacted Customer Service, she told me that I signed all the agreements and it's nothing they can do, she was rude and didn't let me talk, asked me if I know the girl who sold me the passes, how I supposed to know her name? Bad service.