CB Men's Clothing KingSize Direct My complaint is about the service my husband received from king service (a full beauty brand)

KingSize Direct review: My complaint is about the service my husband received from king service (a full beauty brand)

CeeDee2023! of Dallas, US

Nov 03, 2023 1:36 am EDT

Verified customer

Featured review

My husband placed an order with King Service (order#[protected])

in June '23. To date he has never received any products from this company, However, he has received several bills with the most recent bill received he last week of Oct.

The issue begin when he received the very first bill in Sept we immediately contacted the company to dispute the charges because my husband never received any products. When we called the KS customer service team we inform this person he never received the product & will not be held liable for the charges. The agent state it showed an item was sent to our address we advise we never received any items from the company. The agent ask my husband to complete sometime of affidavit and return it to the company. A form was complete & returned on the day we spoke with the agent.

On the same day we spoke with a KS agent & credit department we were advised there was a second order on back order in which my ask that it be cancelled. The next month after my husband received another bill he called KS entered his information & the automated system said he had no orders with KS.

Fast forward to today he received the most recent bill a week ago we call KS & the credit department and they both pointed fingers at the other. We then learn that my husband has been referred to a collection agency in which we have never received any calls or correspondence from.

Claimed loss: My husband credit score took a hit because of KS & comenity failure to get this matter resolved & clear my husband name.

Desired outcome: Clear my husband name.

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KingSize Direct phone numbers

800 3388 1111
800 3388 1111

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50%
Confidence score

United Kingdom

1800 3399 0000
1800 3399 0000

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100%
Confidence score

Australia

+1 (915) 225-4970
+1 (915) 225-4970

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Customer Service

+1 (915) 225-4971
+1 (915) 225-4971

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United States

+1 (888) 579-6635
+1 (888) 579-6635

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Canada

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KingSize Direct address

500 S Mesa Hills Dr., El Paso, Texas, 79912, United States

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Nov 20, 2024