CB Travel and Vacations Kiwi.com Refund dispute with kiwi.com

Kiwi.com review: Refund dispute with kiwi.com 1

SelinOz. of Istanbul, TR

Sep 09, 2024 4:03 pm EDT

Verified customer

Review updated: Sep 10, 2024

Featured review

Dear Sir/Madam,

I am writing to bring to your attention an issue I am facing with Kiwi.com regarding a refund for a flight booked with Air Montenegro. Despite the airline agreeing to issue a refund, Kiwi.com has been complicating the process and sending inconsistent, unclear responses, making it extremely difficult to resolve the matter.

Here is a brief overview of the situation:
-I booked a flight via Kiwi.com with Air Montenegro.
-Air Montenegro changed the departure airport to another city, which significantly impacted our travel plans, as I am traveling with my disabled brother.
-Due to this major change, I requested a full refund. Air Montenegro agreed to issue the refund, and I provided this confirmation to Kiwi.com.
-The airline has approved the refund and requested Kiwi.com to initiate the process, but Kiwi.com continues to delay the process, requesting additional details, sending automated and inconsistent messages, and avoiding clear responses.

I am concerned that Kiwi.com is violating my consumer rights under EU Consumer Rights Directive (Directive 2011/83/EU) and the Unfair Commercial Practices Directive (Directive 2005/29/EC) by failing to provide clear, transparent, and consistent information regarding the refund. Before pursuing legal action, I would like to know if there is any possibility of resolving this issue through mediation or an alternative dispute resolution process.

Could you kindly guide me on how to proceed with mediation, or provide any relevant recommendations for a solution?

Thank you in advance for your assistance.

Kind regards,

Selin Özocak
selin.[protected]@deepdeets.com

Claimed loss: 478 GBP.

Desired outcome: Full refund

Confidential Information Hidden: This section contains confidential information visible to verified Kiwi.com representatives only. If you are affiliated with Kiwi.com, please claim your business to access these details.

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A. Borer

1 complaint

1 comments

A. Borer

Sep 10, 2024 2:56 am EDT

Verified customer

Looks like Kiwi.com has mastered the art of dragging things out! With the airline on board for the refund, it’s puzzling why Kiwi.com keeps dancing around the issue. Hopefully, they stop with the runaround and sort things out before you have to bring in the big legal guns.

Kiwi.com - unprofessional airline service. 11

Kiwi.com - changing seats, adding baggage and priority boarding

Kiwi.com - ticket/refund problem 25

Kiwi.com - refund

Kiwi.com - incredibly disappointed refunded amount for no flight ticket number provided 1

Kiwi.com - refund for baggage double payment

Kiwi.com - cancelled flight and kiwi guarantee not approved, abandoned in colombia

Kiwi.com - failed to let customer know of time change

Kiwi.com - kiwi.com rejected to refund

Kiwi.com - travel agency

View all Kiwi.com reviews and complaints

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