CB Travel and Vacations Kiwi.com Refund dispute with kiwi.com

Kiwi.com review: Refund dispute with kiwi.com 1

SelinOz. of Istanbul, TR

Sep 09, 2024 4:03 pm EDT

Verified customer

Review updated: Sep 10, 2024

Featured review

Dear Sir/Madam,

I am writing to bring to your attention an issue I am facing with Kiwi.com regarding a refund for a flight booked with Air Montenegro. Despite the airline agreeing to issue a refund, Kiwi.com has been complicating the process and sending inconsistent, unclear responses, making it extremely difficult to resolve the matter.

Here is a brief overview of the situation:
-I booked a flight via Kiwi.com with Air Montenegro.
-Air Montenegro changed the departure airport to another city, which significantly impacted our travel plans, as I am traveling with my disabled brother.
-Due to this major change, I requested a full refund. Air Montenegro agreed to issue the refund, and I provided this confirmation to Kiwi.com.
-The airline has approved the refund and requested Kiwi.com to initiate the process, but Kiwi.com continues to delay the process, requesting additional details, sending automated and inconsistent messages, and avoiding clear responses.

I am concerned that Kiwi.com is violating my consumer rights under EU Consumer Rights Directive (Directive 2011/83/EU) and the Unfair Commercial Practices Directive (Directive 2005/29/EC) by failing to provide clear, transparent, and consistent information regarding the refund. Before pursuing legal action, I would like to know if there is any possibility of resolving this issue through mediation or an alternative dispute resolution process.

Could you kindly guide me on how to proceed with mediation, or provide any relevant recommendations for a solution?

Thank you in advance for your assistance.

Kind regards,

Selin Özocak
selin.[protected]@deepdeets.com

Claimed loss: 478 GBP.

Desired outcome: Full refund

Confidential Information Hidden: This section contains confidential information visible to verified Kiwi.com representatives only. If you are affiliated with Kiwi.com, please claim your business to access these details.

View 0 more photos

1 comments

Add a comment

A. Borer

1 complaint

1 comments

A. Borer

Sep 10, 2024 2:56 am EDT

Verified customer

Looks like Kiwi.com has mastered the art of dragging things out! With the airline on board for the refund, it’s puzzling why Kiwi.com keeps dancing around the issue. Hopefully, they stop with the runaround and sort things out before you have to bring in the big legal guns.

Kiwi.com - unprofessional airline service. 11

Kiwi.com - changing seats, adding baggage and priority boarding

Kiwi.com - ticket/refund problem 25

Kiwi.com - refund

Kiwi.com - incredibly disappointed refunded amount for no flight ticket number provided 1

Kiwi.com - refund for baggage double payment

Kiwi.com - cancelled flight and kiwi guarantee not approved, abandoned in colombia

Kiwi.com - failed to let customer know of time change

Kiwi.com - kiwi.com rejected to refund

Kiwi.com - travel agency

View all Kiwi.com reviews and complaints

Kiwi.com Contacts

Kiwi.com phone numbers

+44 20 3885 2186
+44 20 3885 2186

Click up if you have successfully reached Kiwi.com by calling +44 20 3885 2186 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +44 20 3885 2186 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +44 20 3885 2186 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +44 20 3885 2186 phone number

United Kingdom

+54 11 6842 1785
+54 11 6842 1785

Click up if you have successfully reached Kiwi.com by calling +54 11 6842 1785 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +54 11 6842 1785 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +54 11 6842 1785 phone number 2 2 users reported that they have UNsuccessfully reached Kiwi.com by calling +54 11 6842 1785 phone number

Argentina

+61 7 4574 8583
+61 7 4574 8583

Click up if you have successfully reached Kiwi.com by calling +61 7 4574 8583 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +61 7 4574 8583 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +61 7 4574 8583 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +61 7 4574 8583 phone number

Australia

+55 61 3550 0437
+55 61 3550 0437

Click up if you have successfully reached Kiwi.com by calling +55 61 3550 0437 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +55 61 3550 0437 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +55 61 3550 0437 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +55 61 3550 0437 phone number

Brazil

+359 29 051 073
+359 29 051 073

Click up if you have successfully reached Kiwi.com by calling +359 29 051 073 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +359 29 051 073 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +359 29 051 073 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +359 29 051 073 phone number

Bulgaria

+1 (226) 778-8890
+1 (226) 778-8890

Click up if you have successfully reached Kiwi.com by calling +1 (226) 778-8890 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +1 (226) 778-8890 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +1 (226) 778-8890 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +1 (226) 778-8890 phone number

Canada (English)

+1 (418) 478-2679
+1 (418) 478-2679

Click up if you have successfully reached Kiwi.com by calling +1 (418) 478-2679 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +1 (418) 478-2679 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +1 (418) 478-2679 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +1 (418) 478-2679 phone number

Canada (French)

+56 2 2760 4298
+56 2 2760 4298

Click up if you have successfully reached Kiwi.com by calling +56 2 2760 4298 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +56 2 2760 4298 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +56 2 2760 4298 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +56 2 2760 4298 phone number

Chile

+57 601 432 0378
+57 601 432 0378

Click up if you have successfully reached Kiwi.com by calling +57 601 432 0378 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +57 601 432 0378 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +57 601 432 0378 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +57 601 432 0378 phone number

Colombia

+420 228 880 071
+420 228 880 071

Click up if you have successfully reached Kiwi.com by calling +420 228 880 071 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +420 228 880 071 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +420 228 880 071 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +420 228 880 071 phone number

Czech Republic

+45 43 32 63 99
+45 43 32 63 99

Click up if you have successfully reached Kiwi.com by calling +45 43 32 63 99 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +45 43 32 63 99 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +45 43 32 63 99 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +45 43 32 63 99 phone number

Denmark

+593 4 605 2295
+593 4 605 2295

Click up if you have successfully reached Kiwi.com by calling +593 4 605 2295 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +593 4 605 2295 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +593 4 605 2295 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +593 4 605 2295 phone number

Ecuador

+358 753 252 125
+358 753 252 125

Click up if you have successfully reached Kiwi.com by calling +358 753 252 125 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +358 753 252 125 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +358 753 252 125 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +358 753 252 125 phone number

Finland

+33 801 84 15 31
+33 801 84 15 31

Click up if you have successfully reached Kiwi.com by calling +33 801 84 15 31 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +33 801 84 15 31 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +33 801 84 15 31 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +33 801 84 15 31 phone number

France

+49 800 000 2636
+49 800 000 2636

Click up if you have successfully reached Kiwi.com by calling +49 800 000 2636 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +49 800 000 2636 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +49 800 000 2636 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +49 800 000 2636 phone number

Germany

+30 211 199 4799
+30 211 199 4799

Click up if you have successfully reached Kiwi.com by calling +30 211 199 4799 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +30 211 199 4799 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +30 211 199 4799 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +30 211 199 4799 phone number

Greece

+36 1701 3328
+36 1701 3328

Click up if you have successfully reached Kiwi.com by calling +36 1701 3328 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +36 1701 3328 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +36 1701 3328 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +36 1701 3328 phone number

Hungary

+62 21 5091 8489
+62 21 5091 8489

Click up if you have successfully reached Kiwi.com by calling +62 21 5091 8489 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +62 21 5091 8489 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +62 21 5091 8489 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +62 21 5091 8489 phone number

Indonesia

+353 1800 807 035
+353 1800 807 035

Click up if you have successfully reached Kiwi.com by calling +353 1800 807 035 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +353 1800 807 035 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +353 1800 807 035 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +353 1800 807 035 phone number

Ireland

+972 2376 4531
+972 2376 4531

Click up if you have successfully reached Kiwi.com by calling +972 2376 4531 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +972 2376 4531 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +972 2376 4531 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +972 2376 4531 phone number

Israel

+39 800 961 509
+39 800 961 509

Click up if you have successfully reached Kiwi.com by calling +39 800 961 509 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +39 800 961 509 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +39 800 961 509 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +39 800 961 509 phone number

Italy

+81 120 693 188
+81 120 693 188

Click up if you have successfully reached Kiwi.com by calling +81 120 693 188 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +81 120 693 188 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +81 120 693 188 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +81 120 693 188 phone number

Japan

+60 3 9212 1660
+60 3 9212 1660

Click up if you have successfully reached Kiwi.com by calling +60 3 9212 1660 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +60 3 9212 1660 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +60 3 9212 1660 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +60 3 9212 1660 phone number

Malaysia

+52 55 4440 4762
+52 55 4440 4762

Click up if you have successfully reached Kiwi.com by calling +52 55 4440 4762 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +52 55 4440 4762 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +52 55 4440 4762 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +52 55 4440 4762 phone number

Mexico

+31 85 208 9325
+31 85 208 9325

Click up if you have successfully reached Kiwi.com by calling +31 85 208 9325 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +31 85 208 9325 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +31 85 208 9325 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +31 85 208 9325 phone number

Netherlands

+64 3288 9420
+64 3288 9420

Click up if you have successfully reached Kiwi.com by calling +64 3288 9420 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +64 3288 9420 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +64 3288 9420 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +64 3288 9420 phone number

New Zealand

+51 1643 3580
+51 1643 3580

Click up if you have successfully reached Kiwi.com by calling +51 1643 3580 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +51 1643 3580 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +51 1643 3580 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +51 1643 3580 phone number

Peru

+63 2 8271 2128
+63 2 8271 2128

Click up if you have successfully reached Kiwi.com by calling +63 2 8271 2128 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +63 2 8271 2128 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +63 2 8271 2128 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +63 2 8271 2128 phone number

Philippines

+48 22 104 25 37
+48 22 104 25 37

Click up if you have successfully reached Kiwi.com by calling +48 22 104 25 37 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +48 22 104 25 37 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +48 22 104 25 37 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +48 22 104 25 37 phone number

Poland

+351 21 027 0279
+351 21 027 0279

Click up if you have successfully reached Kiwi.com by calling +351 21 027 0279 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +351 21 027 0279 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +351 21 027 0279 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +351 21 027 0279 phone number

Portugal

+40 376 300 180
+40 376 300 180

Click up if you have successfully reached Kiwi.com by calling +40 376 300 180 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +40 376 300 180 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +40 376 300 180 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +40 376 300 180 phone number

Romania

+44 1977 788 282
+44 1977 788 282

Click up if you have successfully reached Kiwi.com by calling +44 1977 788 282 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +44 1977 788 282 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +44 1977 788 282 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +44 1977 788 282 phone number

Russia

+966 800 891 2144
+966 800 891 2144

Click up if you have successfully reached Kiwi.com by calling +966 800 891 2144 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +966 800 891 2144 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +966 800 891 2144 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +966 800 891 2144 phone number

Saudi Arabia

+381 114 250 138
+381 114 250 138

Click up if you have successfully reached Kiwi.com by calling +381 114 250 138 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +381 114 250 138 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +381 114 250 138 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +381 114 250 138 phone number

Serbia

+65 800 321 1550
+65 800 321 1550

Click up if you have successfully reached Kiwi.com by calling +65 800 321 1550 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +65 800 321 1550 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +65 800 321 1550 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +65 800 321 1550 phone number

Singapore

+82 234 986 919
+82 234 986 919

Click up if you have successfully reached Kiwi.com by calling +82 234 986 919 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +82 234 986 919 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +82 234 986 919 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +82 234 986 919 phone number

South Korea

+34 930 466 201
+34 930 466 201

Click up if you have successfully reached Kiwi.com by calling +34 930 466 201 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +34 930 466 201 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +34 930 466 201 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +34 930 466 201 phone number

Spain

+46 108 989 708
+46 108 989 708

Click up if you have successfully reached Kiwi.com by calling +46 108 989 708 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +46 108 989 708 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +46 108 989 708 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +46 108 989 708 phone number

Sweden

+41 912 310 017
+41 912 310 017

Click up if you have successfully reached Kiwi.com by calling +41 912 310 017 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +41 912 310 017 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +41 912 310 017 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +41 912 310 017 phone number

Switzerland

+66 2328 4141
+66 2328 4141

Click up if you have successfully reached Kiwi.com by calling +66 2328 4141 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +66 2328 4141 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +66 2328 4141 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +66 2328 4141 phone number

Thailand

+90 312 900 1523
+90 312 900 1523

Click up if you have successfully reached Kiwi.com by calling +90 312 900 1523 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +90 312 900 1523 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +90 312 900 1523 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +90 312 900 1523 phone number

Turkey

+380 94 711 3191
+380 94 711 3191

Click up if you have successfully reached Kiwi.com by calling +380 94 711 3191 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +380 94 711 3191 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +380 94 711 3191 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +380 94 711 3191 phone number

Ukraine

+971 8000 320 665
+971 8000 320 665

Click up if you have successfully reached Kiwi.com by calling +971 8000 320 665 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +971 8000 320 665 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +971 8000 320 665 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +971 8000 320 665 phone number

United Arab Emirates

+1 (208) 689-1712
+1 (208) 689-1712

Click up if you have successfully reached Kiwi.com by calling +1 (208) 689-1712 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +1 (208) 689-1712 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +1 (208) 689-1712 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +1 (208) 689-1712 phone number

United States

+84 2844 582 447
+84 2844 582 447

Click up if you have successfully reached Kiwi.com by calling +84 2844 582 447 phone number 0 0 users reported that they have successfully reached Kiwi.com by calling +84 2844 582 447 phone number Click down if you have unsuccessfully reached Kiwi.com by calling +84 2844 582 447 phone number 0 0 users reported that they have UNsuccessfully reached Kiwi.com by calling +84 2844 582 447 phone number

Vietnam

More phone numbers

Kiwi.com emails

complaints@kiwi.com

100%
Confidence score: 100%

Support

pr@kiwi.com

93%
Confidence score: 93%

communication

jan.bleha@kiwi.com

93%
Confidence score: 93%

cslegal@kiwi.com

92%
Confidence score: 92%

legal

security@kiwi.com

92%
Confidence score: 92%

Support

More emails

Kiwi.com address

Palachovo náměstí 797/4, Starý Lískovec, Brno, 62500, Czech Republic

Kiwi.com social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 21, 2024
View all Kiwi.com contacts