Koodo Mobile review: Beware koodo mobile ontario.

A few months ago I got a Koodo SIM card but I had trouble bringing my old number over to their network. I tried to get help by using their chat/text feature and then all the phone numbers I could find online but could not speak to a live agent (everything was automated and AI) After giving up I went back to the chat feature and requested that a live agent call me back. Koodo never called and TBH, life got busy I totally forgot about Koodo until I checked my credit card statement and they had charged me for two months even though I never used their SIM card or services. I tried calling a live agent to sort it out but once again, live agents seem to be impossible to talk to with Koodo, they always want to book a call for the following day. I instead disputed the charges with my credit card company and then Koodo finally sent an email with a live agent phone number. I called and explained the situation and thought it was resolved but I realize now that the agent was useless and probably just counting the seconds until he could hang up. Now they've charged me for another month and since they can't bill my credit card anymore, they're sending me invoices for just over $150 and threatening to send my account to collections. I used their call back feature again yesterday and they just called me this morning. For whatever reason this time they needed my Social Insurance Number for 'security reasons' (they didn't need it last time they called me though) I didn't have the number with me so the guy couldn't do anything and the call basically ended there.

I was willing to pay for the SIM and maybe a month's worth of services but now I'm pissed off. I'm retired and our house is paid off so I've decided to let it go to collections and just warn anyone I can about Koodo.

Update: A collection agency has since called and has started emailing me too. Everytime they contact me I cut-and-paste and then post this complaint on a few forums with the hope of warning potential customers to not use Koodo.