Kraft Heinz
Reviews and Complaints

Why on earth do you want to play music that is sond sooooooo annoying it pisses people off. Seriously I just wanted a nice baking experience and I was pissed off within one minute of being on your site with that stupid music. I hate it and can't be there. It is not easy to turn music down all the time. For goodness sakes please please change that idiotic cartoon music. I am not 5 years old.

Sincerely
Vivian Lang

My wife bought me a couple of these since I like both lemon and tea and a blend of both. I noticed how cloudy the product was in the clear container but it wasnt until I tasted it that I knew what a truly disgusting brew it was. The bitter taste of powdered instant tea overwhelmed the beverage. I instantly spit out the foul flavor and threw away all of the dung. 25 MAR2019 DB0515.06 09 WAS THE CONTAINERS CODE. Save yourself further depression that this product will cause and dispose of properly away from where it could pollute the water table. Shame on you thinking you could sell this garbage. Andy

I purchased two packages of cream cheese today (11/21/17) from Safeway in Northern California and both packages had brown and black stuff on the surface. I'm not sure if it's mold or bacteria; however I licked the wrapper and am just waiting to develop food poisoning. Very disappointed and turned off. I'll likely not purchase again for fear of food safety.

Hi, today I was making your mac and cheese and found little bugs that looked like meal moth larvae. The box said it was not expired and I kept the container sealed. I am very dissapointed. I bought it in a 20 pack at Sam's club and will be throwing out the rest as a result of this encounter. I'm hoping as a company you will make this right. Thank you for your time

I bought an 8 ounce package of Philadelphia Original Cream Cheese on 11/18/2017. Opened it this morning 11/21/2017. It has disgusting brown stuff all over it. I am not sure exactly what that brown stuff is. The package shows no signs of having been tampered with and the cream cheese foil wrapping inside the box was totally intact before I opened it. The "best when used by date shown" on the package is 25 FEB 18. Under that is the following: B3 08:16. Please send me a coupon for a new free 8 oz. package to replace this or send me a refund of $1.49 (discounted, on sale price).

Attached are pictures.

My stuffing was awful that I made today! I noticed that the bag of stuffing mix looked smaller but i didnt give it much thought. I then added the 1 1/2 cups water and new sometjing was wrong. It's too much water for that smaller bag! Come on, if youre going to short us, at least change the amount of water to add. Ive been using this 15 years with no issues.

HI,

This morning, 11-17-17, I stopped at my Tops Market (150 Niagara Street, Tonawanda NY 14150) to by provolone cheese for an office lunch. I went to the kitchen and opened the bag to see mold. Then I looked at the back for the expiration and saw August 3 2017? I have attached pictures of my receipt and the product. I am really disappointed in Tops and Kraft. And yes I am reaching out to Tops also. I will be emailing and stopping by the store after work. At this point I know I won't be buying Kraft cheese for a while.

Sincerely,
Pam Wilde
email: [protected]@yahoo.com
cell: [protected]

We received a package of Kool-Aid and Tang beverage from my brother who shipped it to us via "Balikbayan Box" (Filipino term).

The package indicated "Best When Used By 05 Mar 1900" for Kool Aid and "Best When Used By 27 Mar 1917."

What are we supposed to do with this?

Tried emailing Kraft Foods but it required me to put in a United States address and postal code which I do not have since I am residing in the Philippines.

I am really disappointed in the quality of meat in the package of honey ham that I purchased. It is all fat and gristle. Completely unedible. Quite upset to sit down for lunch, and take a bite of my sandwich, and couldn't even chew through it. I also sent a ham sandwich to school with my daughter, and she threw it away. After getting home, I couldn't find a Use By Date. Maybe a little better quality control?

I purchased a turkey lunchable at my job 11/15/17 out the vending machine in which I purchase on a regular well until today, I found a sharp white hard plastic in the turkey meat. This concerns me because I also buy these for my small children and if this was found in kids being kids not looking would have eaten this I was fortunate to notice and grateful I did otherwise I may have caused some cuts in my mouth. Im hoping that Kraft will do something to insure this doesn't happen but for now im staying away from processed packaged foods for the safety of myself and my family. Would hope that Kraft would do something to compensate for this matter considering the severity of this was quite scary.

Today at school, I brought a pizza lunchable. When I opened the box, there was no cheese. I was really frustrated, as the sauce didn't go well alone. I had to compromise and use Cheez-It's for cheese. I want a refund. I told a teacher about the situation, and they said that the same thing happened with her son, and that he got multiple of what he purchased because there was a defect. The date today is November 14th 2017

I know you have discontinued the product once again. During the holidays it has been a very popular product for many uses but I happen to use it all year. I just purchased the last of the last at high prices. You brought it back once is there any way you will bring it back again? My family and I have tried numerous "substitutes" but nothing gives the texture or taste of the original. There are so many of us out there that would like it back...there are easily thousands of people who would love to have it back. Consider this a plea to bring it back!

The tater tots I bought were were disgusting. They were overly greasy (and I didn't fry them, but oven baked them) and they had an old oil smell and taste to them (as if they were fried in dirty oil). I've had these tater tots in the past so it was alarming to me that none of my kids would eat them until I tasted them myself. I bought the 5lb bag and will toss it out because it is not consumable. I buy a lot of kraft products, but after this experience, tater tots will not be one of them.

Again I buy some lunchables and one piece of bologna is missing. When I complained last time I was told this never happens well it does happen all the time. I have had this happened 10/15 times over the course of a year and when I complained before you sent me (2) $2.00 coupons. It wasn't worth my time calling you about this. So again I am complaining and I will every single time this happens until you get it right. Below are is the info on the package and a photo of missing bologna.

I called the following complaint in a few months ago to Heinz. For 50 some years, I have bought Heinz Hamburger Dill Chips. This summer, when I opened a jar and tasted one I almost choked - it was so sour and tart. I called to see if the original recipe had changed and was told it had not. I beg to differ with that opinion - The pickles produced today are AWFUL! They are so tart and sour. I would like to have a response to this message @ [protected]@comcast.net.

I found foil in my peanutbutter
My kids almost swallowed it 😠
You need to be more careful!
Imagine what would have happened if I didn't see it?
I would like a refund on my product!
If you want me to continue to buy this product then changes need to be made!
I will be letting everyone I know to watch out for this!
Not happy 😠

I bought 2 boxes of the velveeta rotini & cheese w/broccoli last week at my local grocer. I had decided to prepare one for dinner tonight, and when I opened the box there was literally a small handful of pasta in the box. Since only I eat pasta, I was a little ticked but thought maybe that would be enough for just me. No, no it was not. The pasta in the box cooked up to nothing, and I barely had a 1/2 cup of finished product, thank goodness there was cheese in the packet. I paid nearly $4.00 a box for these, and feel I got ripped off very badly. The code on the box is 26apr2018, s250304

So I bought KD Kraft dinner original, upc#[protected] and followed the directions on the package, I have to say it was the worst macaroni I ever ate, refused to eat it or feed to the grandchildren, it has changed, it was mushy I cooked it for 7 mins it tasted horrible even the cheese has changed, not sure what the heck your doing over there, but I will NOT be buying this product again, and the price for such crap well its not worth 25cents... very disappointed.. you should change the name to "CRAP dinner" more suitable... just another question what kind of pasta is that? And I bet I am not the only one that has complained either...

I bought a packet of strawberry sugar free jell-o at Walmart in Lorain Ohio, the box and the packet inside were both sealed. But when I opened it there was no jell-o powder in the packet. It was completely empty. I know it's not a very expensive product, but I was trying to make a recipe, and I was unable to make it in time for someone's birthday party.

I'm 60 years old and have been eating your mac n cheese since I was a kid. Don't know what you did to the recipe but I find it unedible and have stopped buying it. Why can't we as consumers have the choice between the old recipe and this crap your making now? Taste is aweful! And seriously I have to tell you in 350 words! OK ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok