Kraft Heinz
Reviews and Complaints

So far, 8 of the 10 packages of the ham and cheddar were short one piece of ham, and the turkey and cheese were short one cracker. Teaching my grandchildren to count, and be accountable to nutrition labels. This was very confusing to them to figure out. We love your products, and stand by their quality. As a funny note, the kids said... "no Nana, the one with the cookies are over sugar limit for a snack... gotta love kids!

Carla Cooper
409 Garcia Drive
Viirginia Beach, VA 23454

When can we expect to be able to get the mushrooming onion stuffing mix again? My husband and I tried this stuffing mix years ago and would like to be able to get it again, but we cannot find it anywhere not even on line ordering. So if you could kindly let me know, I would greatly appreciate it! Because we love that mix very much! Please email me [protected]@[protected]@outlook.com.
Sincerely, Kathy Gallant

I purchaserd a 4 pack of microwavable macaroni and cheese cups. Two of them that I opened had a nasty white crusty substance in them. I buy these all the time and haven't had any problems except maybe the dry cheese packet being open. I will be attaching pictures so you can see what it is. It is hard and crusty and is not cheese. The cheese packets are sealed. Almost looks like a crusty plastic. Both of the packages I opened had the substance in it.

I have been purchasing the crystal light on the go - peach mango green tea for a long time now and the last box I purchased was a mixture of peach mango green tea and the peach mango drink, which should not be in this box. Just disappointed that this box was not a full box of what I thought I was purchasing.

I would appreciate an email back.
[protected]@gmail.com

Thank you,
Beth paepke

I purchased a 2lb. Bag of the velveeta mozzarella from my local wal-mart (Brunswick, me) on 10-28-2017. We were having guests for dinner, so I planned on making a large lasagna. I thought that this cheese might be better than the wal-mart brand so I took I shot. I was so wrong. My guests and my family were commenting after just the first bite. What a disappointment! We are a family on a budget and this cheese ruined my $30-$40 lasagna. No one wants to eat the leftovers and I can't say that I blame them. It tasted like I filled my lasagna with american cheese. The cheese on the inside melted, but the cheese on the top turned to this strange crunchy funk, I don't even know how to describe it really. I just checked the wal-mart website for this product and out of 59 reviews, 58 are 1 star and 1 is a 2 star rating. Boy I wish I had looked at this before making my purchase. I buy plenty of kraft products, but this one is certainly not something I will be buying again. You may want to save others the trouble and discontinue this product. I would appreciate it if kraft refunded me the money I am out for the lasagna. This time I will buy regular kraft mozzarella.

I made my daughter some macaroni and cheese only to find as she was eating that there was a small worm in her bowl. To make sure that it came in the box I opened up another box which came in the same package and found another worm in the macaroni. These boxes are still 3 weeks from expiration (11/18/2017). I took pictures and have the tracking information.

In my luchable i had only 5 pieces of Turkey when there is to be 6 I don't mean to be so petty but when the cost of this item is almost $2 and door someone in a fixed income that amounts to a lot. My son loves these and no other kind of lunchables really and i don't think it's right that they cost so much when i need to chose between my son's favorite snack and milk then he gets shorted on meat. I mean i know mistakes happen but this is the second time this has happened in a month period thats why I'm saying something maybe you can fix it or find out why that's happening i pay enough for food please don't make me regret buying your product

Hello,
The bologna lunchable I bought today only came with 5 pieces of meat when there was supposed to be 7, like the amount of crackers, I understand it was a factory mistake and they happen it's just that I would like to get what I paid for and unfortunately I cannot call as I have no calling service and theres no availability to e-mail, (Which is a big accessibility issue).
Thank you

I have used this product many time and it has always been very good. Today I was making dinner and opened the packages and it smelled like cardboard/stale. The expiration dates were 2019! Could not detect any herbs or spices making it unusable. After rinsing off the chops and using a homemade coating our guests were finally able to eat, what an inconvenience!

Hi I got chicken nuggets lunchable with cookies for my 6 yr old daughter, she picked it out.
Being in hospital for a very long long time almost 2 years so was given permission from all her Doctors and Specialist to return to school
Because of her arm and other things she has to stay inside a classroom with a teacher or her aid.
No going out for lunch etc
Her aid opened the lunchable and the nuggets were moldy yet
I brought it from Ralph's Alutraview San Diego 92114
That morning on way to school and then it was put into Teachers fridge at school
Why? You selling bad products that could have made my daughter very sick ontop of being very ill!
The mold can interact with her treatments we had to call her doctor and tell him
Just incase, she cried for a long long time too, excited for lunchable not hospital food!

Velvetta skillets ultimate cheeseburger Mac 2% UPC [protected], purchased a box for dinner and the powdered cheese packet was punctured already with cheese inside the box and no damage to the box itself. Store refuses to exchange unknown if a bug got into it or what but appears to have been damaged before box was sealed. I have uploaded pictures of the to show no damage as well as the packet and receipt

Purchased a 9.5 oz bag of caramel from my local General Dollar Store, once arriving home from store, I preceeded to eat some of the caramels, I have eaten about 3 pieces with no problem, but as I went to swollow my forth caramel I felt a piece of the cellophane embedded with in candy, but it was too late st this point in went down into my airway, unsure of the size of the piece of cellophane, it seem to be plastered against the interior wall of my airway, Went to ER and was referred to a Ear, Nose and Throat Doctor for removal, the good things is my air flow is good and I can talk, only thing at this point it a irritating to continuely be try to clear my throat and the stress of not knowing if it way change position and worsen.

We purchased a 4 pack of minion mac and cheese cups from our local grocery store on October 15th. My son went to eat his 2nd bowl and it made the microwave arch. Thankfully he didnt walk away do to the 3.5 minute cook time that it takes to cook the mac and cheese. But needless to say the metal that is either in the food my child went to eat or in its container my microwave no longer works. This is a saftey hazard at the fullest extent. What is Kraft foods going to do about this matter? Im bringing it to you before i go to the better business bureau.

I bought two of your turkey and cheese uploaded lunchables at my local Walmart..and both boxes had no meat and cheese in them..only the bread and mayonnaise for the sandwiches..I do have the receipt when I purchased them..I am really frustrated that happened to my girls..because they had it for there lunch for school and could not even eat their sandwiches because of y'all fault..I would like a coupon or something for two free lunchables or something

Twice I have found a small piece (~ 1/8 inch) of plasticy paper, maybe wax paper, in my mouth from drinking the mix made from two different packets from this container (see pictures).
This has happened previously but I ignored it thinking that it could have been in the glass.
My family drinks 2-4 quarts of this specific product each day. We have been using this flavor for several years.
I only ask that you look into the manufacturing process and try to identify how this might happen and correct it.

I bought the bacon cheddar shredded cheese on Tuesday the 17th. I used some then promptly sealed and put away. When I went to use it again today the 18th I noticed it was green. Most of the package is moldy! When I told my boyfriend he said he had not felt well today not sure how moldy it was yesterday but it is very moldy today! It does not expire until November 24th 2017. This makes me not want to buy your cheese.

We bought a pack of new marshmallows for a camping trip this week. When we opened them less than 24 hours later, the marshmellows had congealed to such a state that we had to use a knife to cut segments out of the bag. The marshmellows were so congealed that when we tried to use a spoon, the spoon broke! We ended up throwing the rest of the bag away because they were unslavageable. We were in a area where heat was not an issue, so we aren’t sure why this happened. Our group was severely disappointed in how this product held up.

Hello, I assumed that it was extremely important to approach you about your microwavable macaroni and cheese cups. I totally despise this product. Every time I pass this product at my local grocery store I give it a look of despair. Why you ask? This is because it includes powdered cheese. Is this a joke? How could real, nutritional cheese be turned into this putrid powder. I would never give this to my child, instead I give them velveeta with nutritional cheese sauce.

I purchase this product overtime I go grocery shopping (bi-weekly), like every other time I purchased 4 boxes. Of those 4 boxes 2 had all the noodles damaged in pieces. The box was undamaged however unable to eat due to all being in pieces. I have never had an issue with any of your products so I am sure you will take care of this so I can continue to purchase.

My fiancé and 4 year old daughter went to the local grocery store and of course she picked out her favorite Mac n cheese shapes as well as number shaped ones..my daughter arrived home and was SO excited to eat the number shaped Mac n cheese but when we opened the box, we did not have numbers at all in it. It was the original shaped. The disappointment on her face said it all and sad to say this isn’t the first time we have had this issue with Mac n cheese products. I’ve attached photos.