Lacoste Operations
Reviews and Complaints

Laura Uruschima is a horrible customer service manager is my first opinion. I reached out to customer service regarding lacoste sheets I bought that are defective as the red color tainted my new white leather headboard and the inside of my dryer. I am so angry that my furniture is ruined due to these sheets. My furniture was flawless until I bought these red sheets. I should be compensated for my ruined furniture that I bought with my hard earned money. I provide pics receipt and received total unprofessional service from Miss Laura. They have my contact information to make this awful situation right!

For weeks ago I purchased a pair of Lacoste trainers from my local JD Sports in Llantrisant. This week he was complaint that his feet were getting wet, I have to be honest I dismissed his comments due to the recent poor weather we have been getting. Then I actually saw his trainers this morning. Please see that attached photos of the sole completely coming away from the body of the left shoe. My son only wears these to and from school and they have not lasted more than 4 weeks. I paid around £80.00 for these trainers and I would like my money back or atleast a replacement pair.

Hi i recently bought a pair of womens lacoste off white with navy striped canvas "Glattleder" sneakers. The dye has run from the navy stripes of leather on the shoe throughout the rest of the canvas when they were left in the rain.
I spoke to the outlet today "The Habitat" in Byron Bay NSW 2481 Australia.
They said to get in touch with you, i have a receipt still.

I would like to request a refund, or a replacement of a different style sso this doesnt happen again. There was nothing on the label saying that i couldnt get the shoes wet. It's a bit odd. I love your products, am pretty disappointed as they were $130.00 AU

Please see photos attached,

Kind regards,
Tamsyn Wells
[protected]

Hi there I Am writing to complain about a
Problem I had with the quality with one of your men's jumper.
I brought a jumper tracksuit set to wear out
The next day to an event as I got home I noticed it had a whole in the arm, what was not the problem we managed to exchange the jumper, but not in time for the event.
The jumper as seen in picture is a mixture of black and white and come's with details to wash on temperature 30, as I did I also washed the jumper on its own!
In the picture you can see a collide of the two colours at the top that I am unable to remove. This jumper is £95 and the mixed colour will not shift the jumper can now not be worn and as their was nothing else in the machine to mix with and was washed on 30 I would like to ask what can be done to refund or exchange this jumper or tracksuit all together because the bottoms can now no longer be worn what all together has cost £175
Kind regards
C.jeffrey
[protected]@hotmail.com

dear Lacoste
Via Federico Fellini, 22b, 43036 Fidenza PR, Italy
Phone: +[protected]

I have bought some shirts in your Lacoste store in Fidenza - Italy.

The tax free form was filled in wrongly. ( EURO 155.50 - dd 29.08.2019)

As you can see am I not Emirati and I don't look like one.

Can this please be corrected so that I get the tax refunded?
I suggest one of the below.
Or you courier me the correct Tax free from
Or you transfer me the tax on my Belgian bank account
Or you send me a free voucher for a purchase in Dubai in Lacoste.
I also suggest that you train the staff in your stores so that this mistake doesn't happen again.
Best regards

Philippe Grimmelprez
P.o.Box 112470
Dubai
United Arab emirates
Tel : [protected]

I am a regular lacoste t shirt customer since 20 years .
I always buy from mi road and wtp stores .
Guys at the stores also know me very well .
I have a few t shirts whose colour has faded inspite of following all the wash instructions .
I have also complained this at both the store a few times . But upto no avai.
Please consider the issue and please resolve asap .
Rgrds
Anil bishnoi

The Lacoste sliders bought separately for my son and my nephew have caused terrible blisters on each of their feet - they have both been in pain after wearing them once.

One pair was bought from website Alive & Dirty who have already offered a refund - the other pair from website JD Sports - still awaiting a reply.

I just want to complain of an obvious fault in the sliders (not the companies fault supplying them) my other son has sliders from a different designer brand but they are a softer material so are fine.

Hi, I bought a pair of Lacoste sliders from JD sports in scunthorpe for my holiday and I am so disappointed with quality of the product. They caused really bad blisters to my feet to the extent that I could not wear them anymore for the duration of my holiday. I regularly buy your products but am so disappointed on this occasion not to mention the pain I endured with my feet for the rest of my holiday (please see attached photos). I cant take the product back for a refund as you can clearly see that they gave been worn. Please can this be addressed at your earliest convenience.

Regards
Nathan Armstrong

I purchased two Polo-Tshirts from Delhi Airport T3 Domestic departure on 9th July 2019. Both were purchased on 30 discount sale.
Since I was in a hurry, I realized only later at home that one of the T-Shirts has a small hole near the second button.
i called the store today and I was told that I need to contact a Lacoste store in Delhi outside the airport. However this is not possible for me since I am in North-East India. and will fly straight to Europe (transit only in Delhi) where I live.
Could you please help me to either get this
Polo T-Shirt exchanged or returned?
Is it possible to exchange the T-Shirt (purchased in Delhi) in Switzerland where we have several Lacoste stores?

Thanks for a quick feedback.

Regards
Bimal Agarwal/ +[protected]!59 or
+[protected]

I purchase a fragrance set from perfume shop online which contained a fragrance spray and a deodorant stick I did not use the stick until recently but when i used the stick it gave me a burning sensation under my arm pit. At first I thought it was because of the fragrance in side it but then I realised this hasn't happened with any other deodorant before.
I have no noticed that my skin was peeling away and my arm pits have been left sore. Because of this my arm pits are frequently getting sore and I have to contact my doctor to find out why this product has done this.
I then read the label which says do not apply to broken skin or irritated skin if rash developed discontinue use.I didnt apply to irritated or broken skin . It sounds like you know exactly what your selling and know what effect it can have on people.why sell something that can do this to people its not acceptable.I could understand if it was a medication which has side effects but it's a toiletrie which should be safe for people to use.I don't normally complain but this has raged me. I would like to know what is going to happen after this and will this happen to anyone else.

I recently bought a pair of sliders from a company called ministry clothing in Lichfield, Staffordshire, uk . I do not blame this company as they only sell your products, I decided to treat my self to what I thought were quality sliders/footwear for a holiday, i literally wore the sliders for 40 minutes, when I noticed blood on my toes, I thought to start with they maybe needed to wear in a bit as I had tried them on with and without socks and they seemed fine, as I wore them through the day they got worse, the next day when I woke I was covered in blood over my feet and bedding, problem I had now was these were the only footwear I had, so I decided to try them again, all through the day I was constantly in pain so decided I needed some other footwear as the pain was too much, whilst I was on holiday I found other people who had the same issue with your product, have taken pictures and am now seeking medical advice, I hope there is something that can b done and I would appreciate a response asap.my email address is : [protected]@gmail.com

Good Morning
I bought my grandson a Lacoste small bag in March costing £90 but unfortunately the top part of the zip has broken of when he was closing the bag I have my receipt and am taking it back to the Nottingham store where I purchased it but would like your comments on the matter as this surely should not have snapped of in such a short time .
Kind Regards
Pamela Leavesley

Recently, had my Lacoste polo t shirt returned due colours fading. Having completed the entire process of exchange(which took 21 days), I went to the store to get a new one. But to my surprise the same problem happened once again!..this is a serious product quality problem from a premium brand like Lacoste. I wish to have money refunded as I am no longer interested in going through the exchange process again.
WOULD NEVER RECOMEND ANYON

Order number [protected]
I have bought 2 pairs of shoes of the same size and one of them doesn't have the same size. It should at least be labeled two sizes less. Because I bought online and shipped it overseas. I dont think this is fair to keep it without using it keeping in mind its price 180 CAD. I, however, find your irresponsible team even worse than having a wrong size shoes. They don't answer my emails!

what makes Lacoste different than counterfeits ?! If Lacoste doesn't shoulder responsibility of its products!

Thank you
Suhaib.[protected]@gmail.com
+[protected]

Dear Concern,

I am young professional and digital nomad traveler around the world. I love to wear original clothing of renowned brand Lactose. But recently i have found one facebook page and website selling low quality copy/fake product of Lactose by saying that the product is original ! And some people who are wearing Lacoste for the first time they are getting poor product and believing that this is the Lacoste quality ! This is really damaging the Original Brand value of Lacoste.

Fake Product Post link: https://www.facebook.com/casualpolobd/posts/2673830152691763
Website: https://www.casualpolobd.com/

I reported to facebook about this page but they did not take any action. That's why as a concern customer i am writing to u. Kindly Take action against this page soonest possible.

Thanks
Arafat Rahat
arafat.[protected]@gmail.com

Complain

Good day all,
I bought this shoes 5 months ago and I didn't wash it since then, however as shown in attached pictures there is a hole in the front of the shoes which is not expected from a well-known company like yours, so appreciate your action in this regard as I need to replace the defected shoes with another as soon as possible from your branch in Egypt.

Waiting your feedback,
Thanks.

My email: [protected]@gmail.com

Good morning lacoste
Dear managers, kindly note that your products are having a really really bad quality for kids. Here's my complain I bought a lacoste sneakers to my 4 years old son size 10 UK (Lacoste L. IGHT 116 1 Trainers - Navy) from Turkey.
He woke up waiting to show his new Lacoste shoes to his friends and it was his first day to put it on.
So we went to (Gezira Club) one of the most fancy, classy and amazing communities here in Egypt then after like 30 mins of arriving, he was playing in the garden enjoying the sun time with the other kids infront of me he came back to me crying just saying look mom "My shoes is just torned, I hate this shoes"
This incident made my son feeling bad for awhole day among his peers telling me mom I wanted a NEW BALANCE pointing on his friend shoes saying mom that's much better than the FAKE shoes u brought me from Turkey.
Firstly, your company just dissapointed my boy and this really let me down in front of him as I paid a big amount of money for a big brand causing him a psychological complications

Secondly, we're afamily who spend alot of money of different currencies on our trips during a year just for your good reputation since establishing your products

Thirdly, which is most important for you that u lost the honesty among the other mothers and gain a bad reputation and the concept was why do I spend this amount of money on a branded Lacoste shoes to be torned in less than 30. Mins compering with other brands we also dealing with such as (Nike, new BALANCE, timberland) and this the first time for me to happened such an incident.

Therefore you should check your quality provided in Turkey where I got it from (please send me an email to check the photos)
Waiting for our reply as soon as possible hoping that there will be a satisfying compensation for my boy before myself.

Regards

My partner wears nothing but lacoste from boxers right through to the jogger style tracksuits.. At christmas I bought him a black hoody and joggers a grey hoody and joggers a black round neck tshirt and black polo shirt. These have been a total waste of money and are ruined in the wardrobe. He has old polo tops and tracksuits that have been washed and washed and never had problems with but anything bought from lacoste over past 12 months has washed badly. Faded or mis shaped. The joggers and joggers tops have all gone bobbly and shrunk.. We will not be purchasing lacoste no more it has been a complete waste of money. The quality has gone down hill tremendously

ON 2 April 2018
I bought this item from lacoste store in Cairo ...City Stars Mall Branch...
The quality was ZERO...
I doubt it is Lacoste's product...
After 3 times of using your product it tore ...
I wrote a complaint by E.mail to the branch and it had been ignored...
It was attached with the photos and the invoice...

with my regards...
Amr Mohamed Ahmed
[protected]
[protected]@yahoo.com