Lacoste Operations
Reviews and Complaints

I have always liked your polo shirts and trainers but have recently found that the sizes are not all the same. I have a large selection of size 5 polo shirts and are quite recent but the fits are all different. I am not happy that I spend in excess of £70 for each individual polo shirt. In fact I am very annoyed at this as I can't wear some of them as they are like a smaller sized polo. This has strongly put me off wearing Lacoste clothing. I have also found your trainers to be similar sizes being different. Please email me back as I really am not happy with a lot of the purchases that I have spent good money on with your brand of clothing items.

Recently I requested personal assistance from Lacoste Customer Care.

Below is a summary of my request and their response

Response By Email (Danielle) (10/17/2017 04:18 PM)
Good afternoon Bruce,

Thank you for emailing Lacoste.

Lacoste will gladly accept returns of unworn merchandise in saleable condition, with shipment documents or gift receipts from our website within 30 days of delivery (excluding fragrances). Refunds are credited to the original form of payment. Shipping charges are non-refundable, and all fragrance purchased online or in store are considered final sale.

Unfortunately, the item you wish to send back is not eligible for return under those guidelines, therefore we are unable to accept it and issue a refund.

We apologize for any inconvenience this may have caused.

Thank you for shopping at Lacoste. Whether you're shopping online or stopping by one of our boutiques, we look forward to seeing you soon.

Kind Regards,
Danielle
Lacoste Customer Service
www.Lacoste.com/ca

Customer By Service Email (Yubini Gutierrez) (10/16/2017 11:37 PM)
Ive used it many times, I

Found it too strong,

I want to know if I can have a replacement with a different perfume same size, or exchange

I don't mind sending back my perfume by mail.

I wasn't satisfied with the smell I need something, smoother,

You can offer me something like lacoste pour homme 100 ml

I took pics for proof,

If you can help me

If you need more information

Let me know

Thank

I bought the shirt at Lacoste in Tel aviv Piad nearly 200 dollars.
At home I realized the shirt was stained. The manager refused to replace it for a new shirt with the claim that it could not have left the shop stained I.e I caused the stain. I kept the shirt covered with a plastic bag as I bought it, did not open it and kept the ticket. Yet she refused to replace it.
This is a shameful service not suitable to Lacost!,

On 15th September, I bought a polo shirt from Lacoste store at Johannesburg airport. The saleswoman at store did not remove the security tag and I am not able to use it.
When I contacted Lacoste, I was advised that they cannot do anything, I should take the shirt to some other store in Dar es Salaam, prove that I am not a thief and get security tag removed.
This shoddy solution by Lacoste is totally unacceptable and I have suffered a financial loss.

Dear Sirs

Some years ago, I bought a blue backpack from a Lacoste shop in Lisbon, Portugal. A few years later the main zipper got broken and I had to replace it. I went to a Lacoste shop in Lisbon, and I had it fixed. It took a few months, and it was not cheap, but I got a new zipper that was like the original one.
Two months ago, this new zipper got broken and I went to the same shop to get it fixed. They told me that I would have to pay 50 € and that the new zipper would not be like the original one.

I goy my backpack today and in fact the color of the new zipper is very different.

I wonder how a brand like Lacoste charges 50 € to fix a zipper in one of their backpacks and the result is so bad.

I am sure that I paid for the two zippers more than I paid for the backpack, I got them fixed because I like the backpack very much, but I expect a brand like Lacoste to have higher standards than it proved to have.

Btw, both my sister and a friend of mine who had backpacks like this one had problems with the zipper, so I wonder whether Lacoste had a more general problem with this product.

I am attaching a photo from the backpack.

A Alves
[protected]@yahoo.com

i bought a pair of lacoste brown leather shoes in macys in new york only wore the once and they were letting in water paying this price for shoes they should be water proof .

A warning to people if thinking of shopping on line with Lacoste..I orderd 2 polo shirts and light rain jacket 28th Feb 2012, which arrived and I was pleased with the polo shirts, but the jacket was too small.I packaged up the jacket and returned in the post with the returns label supplied.A week passed and no refund of the price of the jacket appeared back in my account.I contacted the customer service line with my order number and was told the jacket had been received 6th March, and it is a 10 working day period for the refund to be made..the 20th March came and went, I now mailed the customer help service explaining the situation.Only to receive an e mail back saying their was no records of the package being received ! I mailed back telling them their phone help line told me the package had been received the 6th March, and the phone calls were recorded so proof would be in the recording if the track the call back. I got a mail back then saying the package had been received 6th March and would have to be shipped to their Germany depot ( what that has to do with me, and getting my money back I am clueless !) .Meantime I had spoke to them on the phone again, and was told that the refund would be back in my account by the 22nd/ 23rd March, and sorry for any mix ups ! Needless to say NO refund of the money has appeared in my account ! My advise to people is shop with Lacoste online if your going to keep the items, , but if you want a good old fashioned RUN AROUND trying to get your money back then Lacoste are the company for it ! Nearly a month has passed that they have had my money and NO refund for the goods is on the horizon..BEWARE the refund policies of Lacoste !

If you sell clothing on eBay you might get a message that looks like this... its a scam. They'll send you a whole list of fake tracking numbers to make you feel safe. They'll even communicate with you all the way up until 9 days after the supposive package is to arrive. They'll even give you a tracking number for the package that does actually have a package associated with it. But, that package is going to be delivered and signed for far far away from where you live. Do not trust this dealer.

I know you are an eBay seller, so I want to be your supplier and cooperate with you!
We can supply authentic Lacoste, Ralph lauren, Burberry, AF Polos shirts.
I attached some pictures to you, you can see the details.

For all the shirts, the prices are the same.

For 10pcs, 10 USD each, shipping is free.
For 20pcs, 8.5 USD each, shipping is free.
For 50pcs, 8 USD each, shipping is free
For 100pcs, 7 USD each, shipping is free
For 200pcs, 6.5 USD each, shipping is free.
You can go to our website to get more information.
http://picasaweb.google.com/abbysupplier

You can list them on eBay via “buy it now” now, and then we can do drop shipping.
Also, you can buy those shirts from me directly, then I can ship them to you, and you can sell them on eBay yourself.

If you are interested in buying, please feel free to contact me,

My email: [protected]@yahoo.com.cn
My MSN: [protected]@hotmail.com

Thanks,
Abby

P.S
For the drop shipping,

1, you can list the Lacoste shirts via "Buy it now" on the eBay, such as lots of 10 or 20 or 30 shirts.
2, if the customers buy them from you, they will pay you, and tell you the order details and delivery address.
3, you can send me the orders details, and your customers address.
4, you pay me.
5, I ship the orders to your customers directly. I will email you the tracking numbers, then you send the tracking numbers to your customers.
6, you customers get the packages within 7-10 days; will give you the positive feedback.
7, if do drop shipping, is very easy for you to do business.

The description of the auctions!

Lot of 10 Mens Lacoste Polo Shirts.Any Size/Color NWT

You Pick Any Size(s) and Any Color(s).
7 Sizes and 21 Different Colors Available.
100% Satisfaction or Your Money Back!

Classic Pique POLO Short Sleeve
100% Cotton
Designed in France, Made in Peru
Two Mother of Pearl buttons with two holes
European Size Tags
Devanlay wash tag on bottom left corner
Comes Brand New In Polybag with All Tags

Size available, S (4), M (5), L (6), XL (7), XXL (8), XXXL (9), XXXXL (10)

Colors: A-Light yellow/ B-Yellow/ C-Dark yellow/ D-Dark orange/ E-Red/ F-Light green/ G-Green/ H-Dark green/ I- White/ J-Black/ K-Baby blue/ L-Blue/ M-Dark blue/ N-Navy blue/ O-Pink/ P-Gray/ Q-Brown/ R-Hot pink/ S-Purple/ T-Orange/ U-Aqua blue

Payment: We accept payments from Paypal verified buyers. Payment has to be made via Paypal within 48 hrs after the auction's end to avoid item being relisted.

Shipping: We can ship worldwide! Shipping is free. Shipping is 7 to 8 business days via USPS delivery. I will ship to your Paypal address and send you the tracking information within 2 business days after payment is cleared. You will be charged nothing of tax.

Return Policy: We offer 100% money back guarantee. Regardless of the reason, if the buyer is not satisfied with our product, we will be more than happy to give the buyer a full refund after the buyer ships the item back to us. We will be responsible for all return shipping cost. Returns should be made within 14 days upon receipt of products. Buyer should contact us first regarding any issues, and we will try our best to resolve it in a timely manner.

This is my second pair of lacoste runners that are after hurting my ankels i buy alot of there products shirts, polo shirts, after shave and runners i am not happy with there latest product (runners) i buy all of my lacoste products at the above address. would be grate full if some one got in contact with me on [protected] email [protected]@hotmail.com or write to my address at jp carthy 183 curragh woods grange co cork ireland

Brought a lacoste jumper £140.00 worn it about 3 times it has since fallen apart with holes in it.The shop has since closed down so i took it to the lacoste retalier in birmingham who would not help please could you advise.