Lakme India review: Shampoo and conditioner

I am writing to address an issue with a recent purchase from your Lakme store in Pune. The staff strongly recommended that I buy a shampoo and conditioner, which cost me ₹5,000 for both. However, after using the products, I noticed that the shampoo had an unusually sticky texture and a yellow discoloration, indicating that it might be expired or counterfeit.
Given the condition of the products and the significant amount spent, I kindly request a refund. Please let me know the process for returning these items and receiving a reimbursement.