Lamps Plus
Reviews and Complaints

As a lighting enthusiast, I understand the importance of finding the perfect lighting fixtures for your home. Lamps Plus, Inc. is a beacon of excellence in the world of lighting retailers, offering a wide range of indoor and outdoor lighting solutions. With a 4-star rating from satisfied customers, Lamps Plus shines bright in customer service, quality, and selection. Customers praise the company for its exceptional customer service, good quality products, and a great selection. Whether you're looking for a stylish chandelier, a trendy ceiling fan, or designer lamps, Lamps Plus has it all. The company's commitment to providing top-notch products and expert guidance makes it a go-to destination for all your lighting needs. Let Lamps Plus light up your home and create a warm, inviting ambiance that reflects your unique style and personality.

I bought this lamp before. I was not familiar with Lamp Plus and was a bit hesitant to order the lamp. However, I could not find what I was looking for anywhere else, so I gave it a shot. The lamp arrived earlier than indicated, was very easy to unpack, in great condition, solid, and I was reading/working right away. It has been very hard to find a lamp with such height/directional flexibility and sturdy (I have two big dogs). After several months, I am back buying another one.

I never realized how much easier buying could be here. The Pasadena store has become home to us for all our needs in addition to lighting and lamps. Manny in this store could not be more delightful. He makes us feel like family. The store has erased my fears of returning items which in turn has led to me buying more and enjoying it! From lamps, lighting, our daughter's entire bedroom, family chairs and poufs... on and on... can't thank you enough. No more panic attacks shopping with you. Thank you!

We ordered a set of lamps that have glass bases. One was fine, but one had a piece of plastic stuck to the metal rod running down the inside. We called to return them and we were lucky enough to get Victoria C. As our service rep. Victoria went above and beyond to make sure we were able to get what we needed and turned what could have been a chore into a pleasant experience.

Dealing with Victoria C. was the best part of our transaction and left us with a nice feeling about our Lamps Plus experience.

Been looking for a replacement dining room fixture for our new home in Fla. Been to every lighting store in a 25 mile radius; looked online forever as well; this fixture kept popping up by Franklin Iron Works and I could only find it on your site. I'm not into ultra modern or trendy fixtures; rather traditional in style but needed the bronze finish. We have high ceilings and I'm hoping this fixture will be all I hoped it to be. Not as much as I actually wanted to spend, but once again, hope the look will be worth it; reviews of this fixture were great.

I had some inquiries about a few lamp styles, such as the precise weight and the relative brightness of the nightlight feature. The customer service representative was extremely helpful in addressing the questions she could and reaching out to the buyer of one of the lamps for the remaining information. She promptly responded to me within a few hours, as she had promised. It was a fantastic experience!

I spoke with Patrick from the Denver Store. He was extremely helpful! I had a unique situation that needed a non-traditional approach to include a remote control access. He was FANTASTIC. Once he found a solution, he put the items in a basket and emailed it to me. It was quite simple to get the things I needed. Thank you!

This is my third order from Lamps Plus. I love their extensive collections of various types of lamps, their competitive pricing, and their customer service. Twice I ordered from their open stock and was pleasantly surprised with the products which arrived. If I need more lamps for my home I will return to this store again.

Although the closest store is 1000 miles + away I have ordered numerous times from Lamp Plus. From indoor to outdoor fixtures to fans and landscape lighting they have over delivered on my expectations. When a problem has occurred (missing part etc) only a phone call away corrected same. EXCELLENT company to deal with on line.

I have used Lamps Plus to renovate and build new homes for the last 13 years and cannot say enough good things about the site. The options they have for homes in so many categories is amazing and they are all high quality from numerous manufacturers across the country. Their pricing is competitive and shipping is always fast.

I was great having so many options when picking out new lights. I just placed my second order since the first was handled so well. I received regular communications as to when the light would be delivered and it was, in simply a few days. The light was well packed with no defects. It looks beautiful, great quality and great price.

Great customer service. Your representative in the design chat was very helpful. She added the needed bulbs to my cart as well. I love Lamps Plus. I have purchased several lamps and light fixtures from your company. Only problem I have every had has been with FedEx losing my packages. Thanks for providing great selections in different price ranges.

We have purchased five seven lights and four fans for our new home over the past few months. Selection was difficult because there were so many great choices. Each was received on time and well packed. They are scheduled to be installed in the next two weeks. We are anticipating that each will be a positive look and problem free installation. Thank you.

Staff and customer service are number 1, I made a huge error ordering fixtures, They took the time to listen and we reordered more appropriate fixtures. We now have the correct items in our home and they are beautiful. It was done so quickly and easily. We ordered before a lamp or two, this was a bigger project and they came through wonderfully when I took their advise.

I was looking for matching table and floor lampshades; but they are different sizes. Have it a terrible time until I came to Lamps Plus and found a great selection with very clear shade size information.Used Lamps Plus to order a large ceiling lamp as well. It was a great experience; know if any problem Lamps Plus is one of the few companies who provide great, real person, customer service!

I've been buying from Lamps Plus for years-- furniture, table lamps, standing lamps, light bulbs, and more. All my orders have been delivered very promptly and usually in perfect condition. Whenever I had a problem with my order (e.g., a broken or defective item), Lamp Plus was quick to send me a replacement that same day. Great customer service and a terrific selection of merchandise. Happy to recommend them.

Excellent customer service over the phone. I purchased a lamp for my living room about a week ago. I called the customer help number and received excellent help from Viviana. I received the lamp, dimmer switch and bulb quite promptly and all works well and looks lovely. Today received a notice about 'open box sale' and purchased another lamp at a discount, again with a dimmer switch. Would certainly recommend Lamps Plus

I have bought 3 lamps from lamps plus and they were are delivered in a timely manner and all of them were gorgeous, Because I received them so quickly, I have ordered three more for the rest of my house. These lamps are beautiful and their prices cannot be beat. I have shopped all over to find some lamps for my home and I found that lamps plus has the best selection and definitely the best prices. I would recommend them to everyone. These lamps I have bought are all gorgeous.

This is my first time ordering from lamps plus but during check out I got called away on an emergency. in a few hours I got a voicemail saying it looks like you may have had trouble checking out on lamps plus please call back on my private number and I will be happy to help you if you can't get it!. Well my emergency turned out fine and Sal from lamps plus saved me from losing my sale price on the two items which only was through today! . So far Lamps plus is five star ! thanks Sal!

The glass on the original order for this item arrived with a minor flaw. The customer service from "Lamps Plus" has been exceptionally helpful and cooperative in facilitating the return of the original lamp and securing this replacement lamp. Our experience has been completely positive in every way. My wife and I enthusiastically recommend and endorse "Lamps Plus" to any prospective buyer. Every aspect of the original and subsequent orders/interactions has been fair, timely, and handled with professionalism and care.

Lamps Plus promised "Free Shipping & Free Returns. Their store refused the return. Their online service is charging for shipping and return. On 6/22/2020 I placed an online order with Lamps Plus for a "Kathy Ireland Mulholland 6-Way Traditional Table Lamp - Style # 2V148". When I placed the order their website said "Free Shipping & Free Returns". My credit card was billed $122.82. That included a shipping charge of $15.00. I then pointed out to Lamps Plus that they had charged me $15.00 for shipping when their website had said "Free Shipping & Free Returns". On 6/26/2020 I received an email from Lamps Plus in which they said, "Yes, it does appear the lamp has free shipping. I have deducted $15 from the item price to make up for this shipping." I have received that $15.00 credit to my credit card account. I then asked them to credit the $15.00 against shipping charges instead of the product price. I did that in case I elected to return the item I would receive the full amount of the item price as a refund and because they had promised to provide free shipping. Lamps Plus refused to do so. On 6/30/2020 I packaged the lamp and drove it to the closest Lamps Plus store to return the lamp. That was about 1 1/2 hours round trip. Lamps Plus refused to accept the return. I then contacted Lamps Plus by email asking they provide me with a shipping label for the free return and instructions on how to return the lamp. They sent a Fed Ex label and informed me they would charge me $8.00 for the return. I then re-asked that they provide a "Free Return" as promised when I purchased the product. Lamps Plus has not responded. I am now returning the lamp via Fed Ex. Because Lamps Plus promised "Free Shipping & Free Returns" when I ordered the product and they later confirmed by email that was correct I seek "Free Shipping & Free Returns". That is a total refund of $122.82. Since I have received a $15.00 credit I seek an additional credit of $107.82 ($122.82 - $15.00).

I spent $650 on a piece of furniture from Lamps Plus.com, but it arrived completely damaged. Now, they want me to pay out of pocket to fix their mistake. I was really shocked by this experience. When the item was delivered, I happened to be in my front yard doing yard work. An unmarked beat-up truck pulled up, and a man got out and left a large package in my driveway without saying anything to me. When I went to see what the package was, I noticed that it was the chest I had ordered, but the box was in bad shape. I decided to take pictures of the damaged box, as most companies want to know if a product was damaged during shipping. I hoped for the best, but when I opened the box, I saw significant damage to the chest. I contacted Lamps Plus.com and spoke to a representative named ***. I sent him pictures of the damage. He initially offered me an $80 discount to keep the item as it was, but I declined. Then he offered me $100, but I explained that the damage was in multiple places and that wouldn't work. The chest is a large piece, weighing around 200 lbs. He then told me to box it up and send it back to them, as if it were as easy as packing a small item. I explained that I didn't have a box big enough and that I had to cut open the box it came in to remove the chest. He then suggested that I spend another $650 on a new cabinet, and they would send me the new one. I could then place the damaged chest in the new cabinet's box and send it back to him, and they would refund me the $650 for the damaged chest. I thought this was absurd and told him it made no sense. I am not willing to spend over $1200 to fix a $650 chest. I reminded him that I am the customer and that Lamps Plus.com has my money, but I don't have the product I paid for. I told him it is their responsibility to make this right. He then offered me a $300 discount on the total cost of the item and again suggested that I keep the damaged piece. I reiterated that the piece is badly damaged and that I would like a new piece in good condition. I am willing to send back the old piece, but it weighs 200 lbs and I can't just lift it and put it in a box. I would need to hire someone to remove the old piece and pack it up, and I would also need help getting the new piece in. At this point, I have a damaged piece of furniture sitting in my living room. My credit card was charged over $650, and I feel like Lamps Plus.com is trying to make me responsible for fixing the situation. I fulfilled my part of the transaction by paying for the piece, but Lamps Plus.com has not fulfilled theirs.

I recently purchased a lamp from LampsPlus and overall, I'm pretty happy with the product. The lamp itself looks great and adds a nice touch to my living room. However, there were a few issues that I encountered during the unboxing process.

Firstly, the lamp arrived without a third light bulb. This was a bit frustrating as I had to go out and search for a specialty bulb that would fit the lamp. It would have been nice if the lamp had come with all the necessary bulbs included.

Secondly, the screws that were included in the box were loose and could have easily been lost. I had to be extra careful when unpacking the lamp to make sure that I didn't lose any of the screws.

Lastly, the packing material that was used was styrofoam. While I understand that styrofoam is a common packing material, it's important to note that it's not great for the environment. It sheds a lot and can be messy to clean up. I wish that LampsPlus would consider using more eco-friendly packing materials in the future.

Overall, I'm happy with my purchase from LampsPlus, but there were a few issues that could have been improved upon. If you're in the market for a new lamp, I would recommend checking out LampsPlus, but just be aware of these potential issues.

We just got our hands on this acrylic lamp from LampsPlus and we were pretty excited about it. The style is just what we were looking for and we couldn't wait to add it to our home decor. However, we quickly realized that the base part, which has the cord running through it, was not attached. We tried to snap it together, but it just wouldn't work. We were pretty disappointed, to say the least.

We had actually ordered this lamp before, several months ago, and had to return it for the same reason. But, we have to give it to LampsPlus - their return policy is pretty generous. They made the process easy and hassle-free. However, this time around, we think the entire shipment must have been this way. We're not sure if it's a manufacturing issue or what, but it's definitely frustrating.

Despite the issue with the lamp, we still love LampsPlus. They have a great selection of lighting options and their prices are pretty reasonable. We've ordered from them before and have always been satisfied with our purchases. We just wish that this particular lamp had been better quality.

Overall, we would still recommend LampsPlus to others. Just be aware that there may be some issues with certain products. But, if you do have a problem, their customer service is top-notch. They'll do everything they can to make it right.

I gotta say, I'm not too happy with my experience with LampsPlus. I thought I cancelled an item, but then I got hit with a bank account hold for double the amount of the order. I talked to a customer service rep and they were nice enough, but they basically told me tough luck. I had to file a formal complaint just to get the hold released. And now, to top it all off, I see that my account has been charged AGAIN! What's going on here? It shouldn't be this hard to get a refund. I'm telling you, don't waste your time with LampsPlus.

I was tryin' to get a sweet deal on LampsPlus by signin' up for a $15.00 coupon, but it didn't come through to my email (***@verizon.net). Some message popped up sayin' there was an error and that I already signed up for the coupon. So, I just went ahead and placed my order without the coupon. But now I'm wonderin' how I can see if the coupon was applied to my order or not. Can someone help me out with that? Thanks, Susan and John Christopher.

I recently made a purchase from LampsPlus and I have to say, I'm not too impressed. I ordered a fan and an extended rod, and while the rod arrived after a few days, I received an email stating that my fan may not be available until late January 2022. I was pretty disappointed to hear this, especially since the company had advertised the fan as being available.

I decided to cancel the fan and sent an email to LampsPlus. However, I was shocked to receive a response stating that I was obligated to pay for the $600 fan, even though they didn't know when they could deliver it to me. I mean, come on, that's complete B.S.

Overall, I'm not too happy with my experience with LampsPlus. It's frustrating to think that they knew they didn't have the fan in stock when they advertised it as available. And to top it off, their customer service wasn't very helpful when I tried to cancel my order. I'm not sure if I'll be shopping with them again in the future.

So, we ordered a sofa from Lamps Plus a few weeks ago and it was a bit of a hassle. The shipping was done by a company that doesn't do inside deliveries for residential areas. We were under the impression that the couch would be delivered inside our home, but that wasn't the case. We had to figure out how to get the heavy couch inside by ourselves. It was a bit of a struggle, but we managed to do it.

We reached out to customer support to try and resolve the issue, but unfortunately, they weren't able to help us out. We think it might have been a misunderstanding when Lamps Plus selected the delivery carrier. It was a bit frustrating, but we eventually got the couch inside and it looks great in our living room.

Overall, we're happy with the quality of the sofa and the selection that Lamps Plus offers. They have a great variety of furniture and lighting options to choose from. We just wish that the delivery process had been a bit smoother. Hopefully, they can work on improving that in the future.

Despite the delivery mishap, we would still recommend Lamps Plus to anyone looking for stylish and affordable furniture and lighting options. Just be aware that the delivery process might not be as seamless as you'd hope.

I bought three lamps from LampsPlus, two table lamps and a floor lamp that matched. Unfortunately, when I tried to assemble the table lamps, I found out that the top section had no threading. I was really disappointed and frustrated because I couldn't use the lamps as I had planned.

I decided to contact customer service to see if they could help me with this issue. However, the response I got was not what I expected. They told me that I had to buy all three lamps again, return the defective floor lamp, and wait for 7-10 business days to get a refund. I couldn't believe it! I had to spend more money and time just because of their mistake.

To make things worse, they expected me to do all of this on my own time. I live in rural Massachusetts, so finding someone to fix the lamp would be a challenge. They did offer me a partial refund, but I'm not sure if that's enough to cover the cost of fixing the lamp.

Overall, I'm really disappointed with LampsPlus. Their customer service was not helpful at all, and their mistake has caused me a lot of inconvenience. I hope they can improve their quality control and customer service in the future.

So, I ordered a lamp from LampsPlus and when it arrived, I was pretty bummed to see that the cord had been cut. It was obvious that someone had already opened the package and then resealed it. I mean, come on, who does that? Anyway, I called up their customer service to complain and they told me that they couldn't send me a new lamp until I returned the damaged one. Like, seriously? I had to pack it up and take it to FedEx myself. That's just ridiculous.

I think LampsPlus should have made things easier for me. They should have just sent me a new lamp right away and covered the cost of the FedEx pickup without me having to ask. I mean, it's not like I did anything wrong here. I just wanted a working lamp. It's not my fault that they sent me a damaged one.

Overall, I'm pretty disappointed with my experience with LampsPlus. I expected better customer service from them. It's not like I'm asking for the moon here. I just want a lamp that works. Is that too much to ask?

I recently had an experience with Lamps Plus that left me feeling frustrated and disappointed. I had ordered a desk lamp from their website, lampsplus.com, and was eagerly awaiting its arrival. However, when FedEx reported that the lamp had been delivered, I was surprised to find that it was not at my doorstep. Living in a neighborhood where misdeliveries are common, I suspected that the package had been sent to the wrong address.

I immediately contacted Lamps Plus to request a replacement, as I had paid $160 for the lamp and was eager to receive it. However, after waiting six weeks for a response, I was disappointed to find that my request had been rejected. I was left with no lamp and a charge on my account for an item that I never received.

This experience left me feeling frustrated and disappointed in Lamps Plus. As a consumer, I expect companies to prioritize my satisfaction and work to resolve any issues that arise. However, it seems that Lamps Plus is more concerned with protecting their own interests than with ensuring that their customers are happy.

If you are considering purchasing from Lamps Plus, I would advise you to be aware of the risks involved. While they may offer a wide selection of products and competitive prices, their customer service leaves much to be desired. If your package is lost or stolen, you may be left with no recourse and no way to recover your money.

In conclusion, I would not recommend Lamps Plus to anyone looking for a reliable and customer-focused retailer. While they may offer some great products, their lack of concern for their customers is unacceptable. If you do choose to shop with them, be aware of the risks and be prepared to deal with the consequences if something goes wrong.

I recently purchased a pair of Onyx Night-light Table lamps from LampsPlus for my living room end tables. I was immediately drawn to the stunning design of the lamps and was thrilled to discover that they had a built-in night light feature. However, my excitement was short-lived as I encountered issues with the 3 way bulb settings from the very beginning. Unfortunately, after only 7 months of use, the 3 way setting completely stopped working, leaving me without the convenient night light feature that I had grown to love.

Needless to say, I was extremely disappointed with my experience with LampsPlus. As a company that prides itself on offering high-quality lighting solutions, I expected better. And let's not forget about the prices - they are definitely not cheap! I have lost all confidence in ordering from LampsPlus in the future and will be looking elsewhere for my lighting needs. It's a shame, really, because the Onyx Night-light Table lamps were truly beautiful and would have been the perfect addition to my home decor.

On February 11, 2022, I ordered two 36x36 frameless bathroom mirrors from LampsPlus.com. The mirrors were delivered on February 17th. The mirrors were shipped encased in form-fitting Styrofoam in separate boxes. Opening the first box revealed a shattered mirror. The second one held an intact mirror that had several deep scratches that went unnoticed at that time.

I contacted Lamps Plus immediately about the shattered mirror. I was told I would receive a replacement, that I did not need to return the mirror, and that I would receive an email from them with an address to send an image of the shattered mirror. I received that email and replied with all the information they requested.

By March 14th I had not received the replacement mirror and had heard no more from Lamps Plus. I sent them a third inquiry that day. Again, no reply. I had purchased the mirrors through Synchrony Bank with my Sam’s Club Mastercard. So, because I was being ignored by Lamps Plus I contacted them to dispute the transaction.

Synchrony Bank agreed with my position, initially, and credited my account with the $421.82 purchase price of the mirrors. Now it gets weird. On June 24th I received a message from Synchrony Bank stating that, based upon “new information”, they were reversing the previously issued credit. The “new information” supplied was a proof of delivery statement showing that FedEx had delivered the mirrors on February 17th. That’s not new information, that’s the date I phoned Lamps Plus to report the mirrors had been delivered in damaged condition. Non-delivery was never the issue.

On June 29th I sent a letter to Synchrony Bank. I told them; “before I take further action on this matter, please verify, in writing, with a signature of an actual human with some authority at Synchrony Bank, that you agree with Lamps Plus that delivery is all that matters, that the condition upon delivery is irrelevant.” The letter was sent Certified Mail with a Return Receipt, it was signed for by Rolando Gutierrez.

On July 13th I received a Voicemail to Text message from Synchrony Bank stating; “Hello this is a message from Synchrony Bank for Steven Nick nickel [sic] regarding your Sam’s Club Master Card account. We are calling to inform you that we received your correspondence. We appreciate your patience while we review your request and we’ll update you as soon as possible. We can be reached at [protected]. If you have any questions. Thank you. Goodbye.”

I responded with another letter to Synchrony Bank stating:

“It is important to understand that I did not make a request, I stated a requirement. Nothing short of the letter described, clearly stating your policy that receipt of damaged goods is not grounds for a refund, will suffice. Upon receipt of that letter I will pay the full amount of the purchase, $421.82. I will not pay any late fees or interest as the delay is solely your fault.

“Further communications on this matter other than that letter must be via an email that is monitored.”

That is where we stand. My account balance is the sum of the $421.82 plus about six months of late fees and interest. Clearly, Synchrony Bank wants to be paid, but nobody there is willing to put their name on the letter required to obtain it.

A few days after posting the above message on another consumer complaint site and on social media, I received the following Voicemail message:

"Hi, this message is for Steven. This is Tiffany calling from Lamps Plus. I wanted to call you and apologize for the condition that your mirror arrived in, and I wanted to let you know that I was going to send you a replacement. I just wanted to confirm the address on file is still correct. I'll go ahead and do an email and you can just reply back and let me know if the address is correct or you can contact us back at our 800 number that’s [protected]. Again, my name is Tiffany you can dial my extension which is 1428. Again, you can contact our 800 number and my extension is 1428 or you can give us a call and ask for Tiffany and I'm one of the supervisors here at Lamps Plus. I do apologize for the delay, and I understand that you want your replacement mirror so I want to get that out as quickly as possible. I look forward to hearing from you Steven and again, I apologize for this delay. Have a great day, bye."

I did not receive the promised email and I did not reply by phone. There's no need to confirm my address as there's no longer a need to replace the mirror. Once it was clear that Lamps Plus did not intend to replace the mirror I found another source. I bought two replacements because I wanted the mirrors to match. Also, the mirror that arrived intact had several scratches that went unnoticed until the mirror was installed and cleaned.

This complaint is for not being able to cancel an order, only 1 hr & 45 minutes after making the order, for rude, suspicious, and sneaky business practices, and lack of timely communication re: my order.

On 3/5/22 at 2:30 pm EST I purchased 2 lamps described as

"67Y77 - Lynn Beige Wood Finish Buffet Table Lamps Set of 2", order confirmation # US0305221126516729003.

After looking more closely at photos of the lamps, they looked more gray (which I didn't want) than beige (which I did want, and why I purchased in the first place.) A reviewer also said they looked gray, but unfortunately I did not read this review until after I purchased them.

I called the 800 CS number approx 1 hr 45 mins hr later (around 4:15 EST) to cancel, explaining I did not want them because they looked more gray than beige.

I was told by first (very rude) employee spoke to, that the order would not be able to be cancelled.

I ended call, then called same 800 number again, and 2nd CSR named Brittany, much more polite than 1st CSR, said she would fill out an escalated "change order" ticket, and send it to the shipping dept to cancel the order. The change ticket # was 1120042. I asked Brittany if someone would contact me IF OR IF NOT the order would be cancelled, and her answer was that someone would contact me within 48 hrs to let me know if the cancellation was successful OR NOT.

But later that day, they decided to ship the order anyway and on Mar 5, 2022 10:48 PM, sending an email that my order had shipped.

So apparently the cancellation ticket was either not filled out, or was chosen by this company to be ignored, with no communication at all re: my request. Then 2 days later 3/7/22, I received only an email stating:

"Dear Jane Nielsen:

Thank you for choosing LampsPlus.com. Your business is appreciated.

You have requested the below change to your order.

We would like to express our sincerest apology for not being able to fulfill your request. Your order is already processed to ship and we are not able to make the change.

Change Requested: Cancel Items/Order

Your satisfaction is our number one goal. If you need additional assistance, please click here to contact Customer Service.

This message is a response from an unmonitored email box. Please do not reply.

Sincerely,

LampsPlus.com Customer Service"

VERY UNACCEPTABLE TO NOT BE ABLE TO CANCELL AN ORDER 1 HR AND 45 MIN AFTERWARDS ORDERING. VERY BAD AND QUESTIONABLE BUSINESS PRACTICE TO SHIP AN ORDER ANYWAY THAT A CUSTOMER WANTS TO CANCEL, THEN EMAIL WITHIN THE PROMISED 48 HR TIMEFRAME, BUT ONLY AFTER THE ORDER IS SHIPPED.

Now I'm reading more reviews of other complaints of difficulties in getting a refund, cancelling an order, etc., and sincerely regret doing business with this company. ALSO VERY SUSPICIOUS THAT 2 BBB WEBLINKS FOR THIS COMPANY WITH LISTED COMPLAINTS, COULD NOT BE PULLED UP TO VIEW ON MY BROWSER.

The lamps are eligible for a free return, however, their return policy states:

"Returns of Online Purchases

To ensure that your return is processed accurately and promptly, please call us at [protected] to obtain an RMA (Return Merchandise Authorization) and instructions on how to ship back to us. Returns made without an RMA will not be accepted."

Which means that I'll now have to wait for them to arrive, go throught the time and trouble of calling them back to get the RMA, and follow their hopefully non complicated instructions for shipping back.

I had ordered two wall scones online to replace the ones I currently have and I called my local Lamps Plus store and asked if I could have them installed he filled out the form and told me someone will be contacting you in 24 hours to schedule an appointment. I get a call from a tech who said he will be calling me back because I wasn't sure when the items would be delivered.I never heard back from him and I called my local Lamps Plus store a second time and told them I never heard back from the tech and once again I was told they will submit my form and I will be contacted by someone soon. The tech called me and very rudely he said I was already scheduled for the following day which I know was a lie because I was never contacted . The tech was very rude and unhelpful and when I told him my house is brand new construction and not on the GPS he very rudely said well a tech will call before he arrives and hung up. They shouldn't be treating there customers this way.

We bought a lovely lamp from Lamps Plus store and it was quite expensive one. We also paid some extra for fast and safe delivery and also taxes. I want to say that a lot of money was spent on that purchase and we expected high quality.
Unfortunately our lamp arrived damaged and it was covered with scratches! Lamps Plus refused to refund us and offered a replacement. And to be able to receive it was had to pay even more - shipping back, another "safe" shipping, taxes.
Lamps Plus gave us nothing but trouble and a lot of money was wasted. After this terrible experience we will not buy anything from them again. Poor service and unprofessional staff.

We ordered from Lamps Plus and that was a terrible mistake.
I found a perfect floor lamp and fell in love with it, I felt that was the perfect lamp for our living room.
When our order finally arrived lamp was damaged, there were a lot of scratches. And here comes the funniest part. When we contacted Lamps Plus support service and asked for a replacement they said that there was nothing wrong with the lamp and that these scratches were just a part of design! What?
We went to their website www.lampsplus.com and checked the pictures and there were no scratches! We told them about that and their ridiculous rep claimed that pictures were incorrect. These people are the worst ever, just a bunch of liars! We were not able to get a refund or any kind of help. Do not buy from Lamps Plus!

I bought two lamps from the crooks from www.lampsplus.com. The rep told me that the delivery would take only 4 days. But it was some ###. I waited 10 days and have listened for the fake excuses and promises. The company is real ###, ‘coz I haven’t received such services at all. Stay clear from them and be aware that they refuse to return any money back. Total fraud.

I ordered 2 lamps from the website www.lampsplus.com, but I really advise you not to deal with them. Only after 2 weeks they sent me confirmation info and informed that the delivery could take 1-2 months. I tried to cancel my order, but rude agent told me that it was impossible, ‘coz they already sent the order and couldn’t return it back. So be careful if you use this website or leave comments if you have horrible experience with this seller.