Landmark Properties
Reviews and Complaints

I applied in person to the glen at university in San Bernardino ca back in 2018. I didnt end up moving in because at the time of putting in an application I wasn't aware it was student housing. I never signed a lease, never put down a deposit or any other money for that matter. in 2019 I got a collection account placed on my credit report for a balance of almost $600. each time I dispute the collection it comes back as correct. I have been trying to contact Adam scarbro through phone and email because that is who I am told I need to speak to and have not gotten a hold of him or anyone else for that matter. all the calls go straight to voicemail. no response through email. and the current management company cant help me because they have no records before they took over.

On may 1st we contacted landmark property management company about drug attics in the building and they were stealing packages and they said we dont care we got a notice on June 17th and we were moving out and the ileagly changed the locks never contacted us about any thing. I liked to be paid back for the locks they brok the total amount is 75 dollars and also *** I am going to take legal action against that company

On 12 August our son moved into his apartment at Retreat on Millledge. The refrigerator in his apartment is not working since day one and there were many maintenance requests filled/calls made yet situation is still the same. The landlord doesn't seem to understand, that they are creating the situation, where food contamination and poisoning may present itself. This situation is unendurable and I request the following: 1. Refrigerator fixed/replaced immediately and 2. $400 credit being issued to the account, which will cover the spoiled food

I have been a resident at the Retreat at Illinois (a landmark properties location) in Urbana, Illinois for almost a year and while there has been much to complain about, I'll stick to just one issue. The management has yet to open the pool and it is July 8... Myself as well as many of my friends who are residents have tried to talk to them via email, text, social media and they basically just push it to the side and tell us to stop asking about it. Apparently they were missing a part for the pool filter back in April, but still haven't got it fixed? They're taking advantage of college students and none of us know what to do. Any kind of advice or help would be greatly appreciated. Thanks

I moved into the apartment September 1st and by the third week, had some serious concerns with living there. My roommates were becoming very hostile and beating on the dog they had picked up from the street. It got so uncomfortable that I didn't feel safe living there so I reported it to the complex and left. They agreed via phone and email to move me within 24 hours and then ghosted me for months as I continued to pay rent. I was homeless the entire time. Finally heard from them in the spring only for them to basically tell me that they messed up but it didn't matter anymore as they fired the poor girl who told me that and they couldn't do anything now. They then told me we could negotiate a balance to pay that was lower and get on a payment plan after move out. It's now been 6 weeks and not only have I not heard anything but they blocked my email and cut off my access to make payments on my account. Basically since our last phone call.

I am a resident at the property The Standard at Austin, and the property was just opened a few weeks ago. There have been numerous problems, and the local staff has been of no help. Some of the problems faced by current residents include: - Faulty internet (wired and wireless) - Rat infestation - Unfinished & inaccessible amenity spaces - General build quality concerns - No trashcans around the property, so trash is everywhere - Lack of concern for resident safety, and lack of responsibility for crimes occurring on premises - Apathetic maintenance staff - Lack of accountability on behalf of corporate and local management for fumbled opening - Deadbolts were not installed on outward facing doors, in violation of state law - Oversold parking spaces so people struggle to find parking they paid for There are plenty of other concerns, but it seems as though The Standard is just annoyed by its residents pointing out these problems, and is not interested in finding a mutual solution.

I have emailed this company 4 times regarding issues with my daughter living at their Harrisonburg-James Madison University facility. Despite my four messages, I have yet to receive a reply using two different email addresses. Issues brought up in the email regard: Rent - 2 two years we've paid at the beginning of the month. However, for August we're not allowed to move in until mid month equating in over payment for half a month. Gun Violence - My daughter's unit/her friends were victims of gun violence in the unit next door and many attempts to discuss this with facility management have gone ignored. Maintenance - Maintenance practices are less than desirable allowing maintenance staff (MEN) to walk into a unit of female students without announcement other than a single knock on the door. With no answer, they enter freely. College students go to bed late and upstairs rooms may not hear. College females often wear little clothing. One accusation could cause a huge legal issues

Room that we are paying rent for is not the room we signed the lease for Signed lease for a 3d/3b unit. The unit delivered was an ADA unit and bedroom. Missing counter space in kitchen, cabinets in kitchen and bathroom. The bedroom is missing a lot of square footage due to over size bathroom for a wheel chair. The tub in missing, the shower/bath is all one floor therefore the shower floods the bathroom which poses a safety issue when she showers, she has to have towels rolled up at all times to keep water from going everywhere, and NO TUB for the entire lease. 2 other Bed/bath are much larger with the correct bathroom they signed the lease for. Paying the same rent as the other two but without a cabinet/no tub, floor flooding during every shower, and tiny bedroom. I have emailed the company over 8 times with little response. Never notified of the ADA room until move in day when we showed up. NOT Acceptable. I have the emails and dates and times of phone calls including management. They only offer was a longer shower curtain which is ridiculous because the water is still not being stopped by anything, plus still not providing a tub, cabinet or any rent accommodations.

Landmark will not allow a termination of a lease agreement before the lease agreement commences without penalty. Due to COVID and the uncertainty around returning to normal classes, our son will not be returning this year to Penn State after his second year of university. We notified the housing management firm 60 days prior to the move in date. The landlord has accepted the termination but is levying the termination cost in full with is 6 months of rent. These are unprecedented times and we have been told they are unwilling to negotiate or recognize these COVID times. The landlord, Landmark Property Inc., representative, Jordan Pigott from Georgia, first excuse was, "the fair housing laws prohibit us from negotiating with a single person and would require we negotiate with everyone in a similar situation." I asked why they would not just negotiate with everyone in a similar situation who are out of state and not returning due to COVID. She said we are not student housing. I responded by saying the companies website clearly states you are off campus student housing. Her response to that was they are not affiliated with the school. Their second and seemingly real excuse/ reason, per Jordan Pigott, "because we are unwilling to negotiate any of their leases." I am requesting assistance in this matter as soon as possible.

Landmark has employed a predatory towing company that wrongfully towed my child's car from his OWN driveway in the middle of the night, damaged the car and caused both my husband and my son to each miss a day of class and work to travel to pick it up.When the car was wrongfully towed, we contacted first the on-site management and second Landmark Properties to correct the mistake they had made. It was clearly their responsibility to do so.Landmark refused, offering no assistance at all. They were callous, uncaring and downright contemptuous. This was a problem they created and they did nothing to resolve it. Furthermore, the contractor they employed, Constellation *** in ***, was aggressive, dishonest and incompetent in damaging the car and lying about their policies. Landmark Properties is responsible for the contractors that they hire and the policies they enact. That contractor caused my son a missed day of class, my husband and I each a missed day of work, and several hundred dollars in damage to his car. We expect two things from Landmark:1. Compensation for the damage to his car and the mileage and missed time at work.2. That Landmark no longer employ predatory or dangerous contractors in a complex filled with college students. This is abusive and dangerous.As parents, I believed we had chosen a safe, secure home away from home for our child while attending university. We were sorely mistaken.

The corporate policies for contracts are too rigid. Parking extras and the Coronavirus Pandemic should be a consideration for contract negation. During the Coronavirus Pandemic Universities in the State of GA have been closed. We realize that Landmark Properties are not affiliated with GA TECH, Landmark does however advertise their properties as student housing. Knowing this when a National Emergency (Act of God) occurs then contracts for students who went home to live should be considered when holding those tenants responsible for payment when they are not living there. We asked at least for the parking to be forgiven ($100 monthly) to be forgiven and they would not even budge on that. Landmark properties take advantage of parents who pay these rents most of the time. Landmark Properties are also very poorly run letting their "associates " which are college students do their dirty work for them. We have tried to contact the corporate office or someone in management multiple times and "associates " contact us instead and parrot what the cowardly corporate high end grifters tell them to say. The rent payments are unreasonable to begin with but making people pay rent during this National Emergency is unacceptable. We do not recommend anyone do business with Landmark Properties because they hook you in with safety features and discounts but it's not worth the money. Once you sign a contract they don't respond or take care of anything after that point. Landmark Properties are mismanaged and poorly managed. Shame on them.

I moved my daughter Ariella, a college student, to a property managed by Landmark Communities on 2/1/22. It's a great community for students. However, their internet provider, studenthousingtechnologies.com/support, has been unresponsive and has failed to provide her with essential services like internet, which she needs for her schoolwork. Other students have also reported a lack of internet service since October . My attempts to resolve this include multiple calls to the provider's published number, sending an email on 2/7/22, and submitting a support ticket, which resulted in an 'internal server error'. It's unclear how student residents can ensure their paid services are activated, as per the leasing agreement. Landmark Communities, through their subcontractor, should ensure quick service availability for residents. Yet, students face difficulties with non-responsive subcontractors, while Landmark expects rent without considering these service delays.

My daughter has been a resident at a certain apartment complex for the past three years. During this time, we've encountered numerous issues. The management of the facility seems to be lacking. My daughter and her friends have faced several maintenance and building problems. Additionally, we've had repeated billing mistakes. In February 2022, she arranged for someone to take over her lease starting in the summer. All necessary paperwork and fees were sorted out by March. On May 2, 2022, she vacated her apartment and handed in her key, confirming the move via email to a staff member, who didn't reply. The new tenant had already paid their rent in advance. Yet, on the first of a recent month, my daughter got a notice for unpaid rent. I've sent multiple emails to the management without response and discussed the issue with a leasing agent, who claimed to have fixed the error, but the charge remains on the account. Her roommates, who also found subleasers, were incorrectly billed for rent as well. It's been nearly a month since she moved out, and we're still waiting for the return of our deposit. The leasing agent informed me that the internal financial statement hasn't been completed and it would take another month after its completion to get our deposit back. This delay is unacceptable. Attempts to reach the manager by phone have been fruitless, as my calls are redirected to an answering service. We simply want the ledger corrected and the timely return of our deposit.

I relocated my college student daughter to a Landmark Communities property on 3/1/22. It's a great community for students. As a freshman, she was paired with two senior roommates, and that's when the troubles began. The seniors constantly criticized her for everything in the apartment, from her cookware to food storage, and even her guests. My daughter has friends who visited to support her transition to independent living, and they would study together, leaving at the end of the day. However, the seniors didn't approve and complained to the leasing office about alleged visitor violations. The leasing office summoned my daughter, accusing her of having too many visitors and claiming there were odors of illegal substances in the unit. They went through her phone and coerced her into admitting to the complaints to reduce the fines. Without proper investigation, the office charged her a $650 fine, which was added to her student account. When I contacted the office for clarification, I encountered rudeness and unprofessionalism. They hung up when I requested the property manager's contact details. Despite multiple attempts to reach out to both the staff and Landmark's corporate office, I received no response. Now, my daughter cannot make her payments without first paying the $650 fine, in addition to a $50 late fee and a daily $10 late fee. We need assistance and justice, and I'm considering filing a case with ASOSU.

My complaint is about the apartment complex owned by Landmark Properties. In the summer of 2021, when advertising their newly built complex, the representatives promised that all buildings and amenities would be ready upon move-in. This was not the case. At move-in, there were health, livability, and safety issues including mice infestation, unstable stairs, rotting food, plumbing problems, exposed wires, holes in walls or floors, and faulty door locks. Also, most amenities were not completed. The pool, hot tub, jumbotron, volleyball court, hammocks, coffee machine, golf simulator, fire pit, grills, study rooms, and package locker were missing. Parking was insufficient despite promises of adequate on-site parking. The Retreat falsely claimed the County denied additional spaces, but the County had approved ample parking for residents and guests. Landmark Properties seems to be deceiving tenants to rent parking garages at extra cost. By January, some amenities were built, but as of 2/20/22, many are still unavailable, including the hot tub, grills, and fire pit. The staff is not transparent about the timeline for these amenities. Landmark Properties is engaging in false advertising and deceit. I am seeking accountability.

On February 18th, 2022, myself and two friends agreed to a housing contract at a specified location. Before finalizing the agreement, we were promised a specific unit on the 17th floor with a premium view. Another friend received the same promise via text on April 30th, 2022, and completed the contract on May 8th. We have proof of these promises from the official property contact. On July 11th, 2022, we were confirmed for the promised unit via email. Yet, the next day, we were informed we'd been reassigned to unit 803 on a lower floor, due to a prior claim from November . Our objections were met with dismissive responses, and we were told the decision was final. Despite our agreement, excuses were made about staff changes and alleged deadlines. The management has been unresponsive to our documented evidence, raising questions about their offer in April 2022 if the unit was already claimed.

Personal property damaged from MOLDY APARTMENT (Nine at Rio in Austin) and management refuses to reimburse as promised Apartment unit (The Nine at Rio in Austin, TX 2100 Rio Grande St) had mold since the first day of move-in. A maintenance report was filed immediately yet the staff refused to admit any issues with the apartment and convinced us that it was "the smell of cleaning supplies" throughout the halls and unit. I started to develop a gross cough that only persisted when I was in my room (did not have coughing or breathing issues when I left the building and went anywhere else). Soon after (still in August ), I discovered mold on the bathroom ceiling around the vent. When I notified maintenance of the issue, they sent someone to paint over the mold with the excuse that "it wasn't mold, it was 'paint discoloration' since the apartment unit is 'too cold'" (set at 75 degrees). Once again, I felt like my health and safety was being treated as a joke. A couple days after, I find mold plastered all over my belongings in my drawers/dressers. My personal belongings included belts, clothes, medication, school supplies, etc. I reported the mold issue (once again) to management and maintenance. They did not treat this issue with any clear urgency, considering they took their time (4 days+) sending a maintenance team to check the unit/AC system for issues. They FINALLY acknowledged that there were issues with ventilation/humidity in my unit that caused the mold, and they took WEEKS to fix it. I had to constantly follow up for cabinets to be cleaned, humidifiers to be installed, etc in order to get my apartment to a safe living space. In that entire time period, I was expected to pay rent on time (ie was not reimbursed for any inconveniences). I was promised by management that my damaged property (medicine, clothing items, etc) would be reimbursed, yet the management team only reimbursed me for 'dry cleaning' for clothing items with mold. However, they refuse to reimburse for items that could not be salvaged by the disastrous amount of mold covering them. Much later on, when I followed up with the reimbursement updates, management told me that they would not assume any responsibility and suggested I file an insurance claim instead. However, this was not what was originally discussed and promised. It has been many months since this issue started, and it has yet to be resolved. I have sacrificed my own health, convenience, and sanity to live in a building that couldn't care less about their tenants and their safety. Problem Date: August - Present Apartment: The Nine at Rio in Austin, TX 2100 Rio Grande St Unit Type: 2 bedroom/2 bathroom Payment Amount: $2,518/month for 12 months starting August Payment Method: E-check through resident portal