Lane Home Furniture
Reviews and Complaints

Bought 2 new Lane recliners expecting quaulity and customer service. The whole left arm became detached and called them to have it fixed (under warranty) was told we would have to pay for labor. No problem. They brought it back a week later worse than ever. NO MORE LANE.

Store blamed upholsterer he blamed store Lane will do nothing.

We paid over $800.00 for our lane recliner a little over a year ago & now the FRAME on the front part of the chair fell apart. It looks pathetic sitting there waiting for repairs. We will have to pay the labor but, not for the parts. We feel so let down as far as the product goes & also we thought at the time since we were purchasing our Lane from a well know furniture store & paying so much for the chair we would have it for many years throughout our retirement. I know where won't purchase another Lanes as the Lane we had prior to this one feel apart also. I think Lane sucks. L.Belcher

We first bought an Ashley couch and love seat.We paid almost $2000.00 for it.After a few months we called the Ivan Smith store from where we bought it to tell them the color was comming off the leather.The manager said he also had another customer with the same problem and he would let us pick out another set of furniture but it had to be something else and he suggested Lane. So we picked out a Lane leather couch and an oversized chair, both recline. We had it delivered and after 3 months we noticed that the seams and stitching behind the cushons were comming apart and the seam on the arm of the couch was also comming apart.It took months before the manager came down to look at it.He said they would order the material and fix the couch first.After months they came and got the couch.We were without a couch for a month and were sitting on the floor so we started calling around to find the couch.The store got it back but were in no hurry to bring it to us so we went to get it ourseleves.

When we unwrapped it we were shocked at the reapair job, it looked like monkeys had repaired it! It was NOT done right at all and I called the Ivan Smith store to talk to the manager.He would not take our call and never returned it either.Our chair is still not reapaired and is a big pile of junk.They ignore our calls and are rude when we do get to talk to soneone.Our couch is falling apart again and we called the district manager to try to get this resolved.He told me to send him some pictures so we did. He then called me to say that this is a case of customer abuse! If sitting on the furniture is abuse then I guess we are guilty! Why would we pay almost $2000.00 for something and then abuse it or tear it up?We thought we were buying something that would last years not months.

We just wanted a new set or our money back.Our money back being first choice since this is the second set that we got from this store that is junk.
They won't give us another set and they won't give us our money back. We are stuck with junk that is falling apart and we will have to buy more furniture that we can't afford. This is a scam. Don't buy Lane furniture and don't go to Ivan Smith to buy anything! You will lose your money and will have a bunch of junk!

In October 2006 we purchased a Lane dual reclining sofa (the ends recline and the center is stationary) from a local dealer.

Within 6 months we had to have repairs done(I plan to visit the dealer for the exact dates). It has been giving us major problems again. Both sides are pulling apart from the sofa and on one side (between the reclining section and center)there is a gap large enough for a small child to become trapped.

We have a two year old grandson who gets his foot caught unless we stuff something in between the sections such as towels.

This morning (3.36.2010)I emailed Lane Furniture telling them I wanted to submit photo's and a complaint. When I got a response several hours later I was told they could not help me and to contact my local "techs". Words can't explain my anger.

I was not given the contact information (address) I had requested.

I purchased a Lane Action Sofa 07-22-2008. The springs and cushions

are already failing. This is an expensive sofa and I would think their

furniture should last longer than 1 1/2 years.

I will never buy Lane again. I am very disappointed in the quality of their

furniture. Especially at the price they charge. I will for sure go back to

buying Ashley when our family room is finished and I get my new set.

Can't believe this poor quality is made in the U.S.! Would think the

quality would be better when made in the united States!

I spent around $1400 for 2 matching Lane "Leather" recliners at Hurwitz Mintz in New Orleans. My brother and I are big guys and in case it wasn't obvious enough, I made it clear to the sales person that we needed strong furniture, made for big men. She directed us to the Lane recliner, that was also a rocker and swivel chair. About 4 months later, I had to call for repairs as the seat support and lever mechanism was failing on both. To their credit, Hurwitz sent out a repairman to fix the chairs. Only problem? It happened again, and again, and again. Until finally, the store's warranty ran out after a year. They made one last repair on the last week of the warranty and advise us that the chairs were no longer covered. One month later ... my bother's chair fails again;mine is sagging badly. And a couple of months later -- boom. The seat cracks and falls in. Bottom line is that I have no confidence in Lane furniture and I'll never waste another dollar on anything they make.

I inherited a 1931 lane cedar chest a few months ago. As it needed some reconditioning, I started searching for parts. I needed: a lock mechanism, some trim weather stripping and hinges.

After scouring the net, a furniture restorer told me to contact Lane directly. BIG MISTAKE.

The customer service people were surly and acted as if I was wasting their time.

I finally got the hinges and trim ordered and had to pay for that. The lock mechanism was free as the old style had caused injuries in the past.

2 weeks late a box easily 2 ft by 4ft by 1 ft arrives. The box was 95% packing material and everything was in their except the lock. NONE of the parts matched the original stuff, even after having the rude customer service person assured me it would match. I asked several times.

Another package arrived FIVE weeks after I called. There was no lock in it, only a new latch.

I called and explained how I have had this thing torn apart and waiting on parts LANE promised would arrive for over 5 weeks. And they didnt even send me thee right parts.

Her response was a sarcastic "and...?" as if she was saying "so what do you want from ME?"

I have Lane tables and chairs, lane recliners and lane end tables. I will NEVER purchase another Lane product ever and I am urging all people I know to do the same. These lazy rude people just lost TONS of money all because of a rude and incompetent customer service department.

I purchased a leather recliner from Frontroom Furnishings in Columbus, Ohio after my old chair started to wear out. The old one was a cheapo, lasted me a good 5 years before the cushions literally wore out from under me. So, I figured I'd go all out and buy myself something better for Christmas. I have owned the thing for two/three months and the leather is peeling all over the place. It is not big peels, but little stuff. The guy from the store said "oh its from your shoes wearing it off." To which I replied that I don't wear shoes in my chair, and how does that explain how nearly every seam on both the ottoman and the chair is starting to peel.

This is inexcusable, cheap, shoddy manufacturing. They said they are going to "repair" it. I'll love to see how they do some makeshift fix while they are in my home. I plan to raise some *** if this is not exactly as it should be. Dishing out 800+ for a leather chair means that it better last me a while. My 12 year old leather sofa has taken the beating of a dog and 3 kids and it has NEVER peeled.

Lane Furniture is shoddy and overpriced. I will not be satisfied until the problem is resolved, which is likely an entire replacement. If Lane refuses to do that, both the store I bought from and the company shall never see my business again.

I bought a really nice Lane recliner chair and ottoman for around $800 some 7 years ago. I thought I got a really sweet deal as others of this style were almost twice as much.

To be honest, I've loved this chair.. nice and comfy and very stylish. However, last night when sitting down I heard a weird sound and while attempting to lean back to investigate under me, the thing went all the way back down to the floor with me in it. I thought maybe something like a spring had broken causing the issue, but what I found was that the entire metal attachment to the chair had simply torn off from my use! Right in the middle of where the piston attaches to the chair. Imagine a square of metal with a rip in the middle.

I don't weigh that much and other than sit in it, haven't done anything wacky in it. In fact I don't really recline in it.. by that I mean it has always been at such and such an angle and rarely changed it.

For the amount of money spent, I am horribly disappointed in this product. The metal that tore as well as how it tore, shows me that it is cheap metal as well as construction and was destined to break. I am so thankful I didn't have anything close behind me as it would have taken that out as well.

We picked up our Lane 2pc sectional on 4/8/09. On 8/5/09 I emailed Lane Furniture Customer Service to explain the following fabric defect.

The fabric is coming apart in areas throughout and a hole has developed in one area. The problem is the light brown threads that cross the dark brown threads are separating. This leaves tiny dark spots because the light brown thread is gone. It is in random spots throughout the couch and isn't very noticeable, but the hole is noticeable and if the light brown thread continues to separate there will soon be holes all over the couch. The fabric has also become fairly loose over the cushions which makes the couch look "time worn".

They told me to deal with the store I bought it from because it was less than a year old. I did and a Furniture Pro employee came out, inspected the couch, took pictures and reported back a couple months later that a Lane Rep stated they would replace the defective part. I confirmed that the entire couch would be replaced because it only comes in two pieces. I was told to contact Lee's Furniture where it was purchased so they could let me know when it arrived. I did so.

After a couple more months went by and I heard nothing I emailed again a Lane's Customer Service, Furniture Pro and Lee's Furniture. Lee's checked into it right away and told me they never received the replacement couch, which has been discontinued, and they called a Lane Rep who knew nothing about it. Furniture Pro didn't have the name of the Lane Rep who stated they'd replace the couch. The Lane rep finally stated she was trying to figure which rep Furniture Pro was working with and would get back with me. She never did, but later another Lane rep did call and left me a message.

I returned the call and left a message which she didn't return. I called her again and she stated she didn't know why she called me. I explained the whole thing all over again. She then stated she was put in the middle of this and would have to talk to a rep to see how they would handle this since the couch was discontinued. It's been about a month and I haven't heard anything else from either Lane rep.

It appears that Lane will just give the consumer the run-a-round until they get tired of dealing with it and give up. We looked for a year before we chose this Lane sectional. We thought Lane made quality furniture...maybe they did at one time, but they don't anymore. They don't back their product and their customer service is horrible. What good is a warranty if they won't honor it?! Or are they waiting for the year to be up to say "Sorry, your warranty has expired."?!

We purchased a sectional about three months ago and after delivery, we immediately complained of the quality. Poor padding, bad seams etc.
It took 4 weeks to have someone from Lane to review the problems but now two months later there is no resolution. Unfortunately, the Lane dealer, Temecula Valley Furniture, also fails when it comes to customer service.
We will contact the BBB and file a complaint.
Harold Myers
Murrieta Ca.

I was so glad to see a complaint against Lane furniture.

I, too, experienced severe quality issues with my sectional and bed bench. Please note that these items where purchased at seperate times, and at seperate stores. I can easily believe that this is a problem with the manufacturer, not anything to do with the place of purchase.

The bed bench had a soft cushion top and metal legs. The appearance was classic, however the quality was terrible. The legs bent out and broke within less than a year. The damage was unrepairable. Due to the low item's cost, I did not bother with the manufacturer.

However, around the same time I purchased a $2500 5 pc Lane Sectional. The sections included two recliners, two stationary seats, and a chaise lounge. The sectional pieces never stayed attached. The fabric tore on seams. The recliners do not recline or go back easily. When I contacted Lane I was instructed to submit pictures of the complaints. Their resolution was to send me the same crappy sectional connectors that were the problem in the first place. Nothing was done with the tears or recliner mechanisms. The piece, although it appears nice, has a bad engineered design of it's functions. It is a hazard, I will eat a huge lost just to get it out of my home.

Lane furniture looks good, but it does not last long. I will never buy another piece of Lane furniture.

We purchases two Lane recliners from a local furniture store in our area and within a few weeks the padding that goes under your legs and makes up the front of the chair had totally lost its shape.

We called the store about the problem and they began procedures to have someone come look at the chairs. After about a week, they called and said Lane had their own people who service their furniture. So, I made an appointment with them and they came a few weeks later.

The service man was quite rude and told me that the furniture's padding lose its shape because of some law that was passed in California, where they had to be able to take the pad out and check to see if it was fireproof. Why would they have to do that when they can't take the padding out of the whole rest of the chair? This all sounded like a bunch of baloney to me, but the part that really blew me away was he told me I'd just have to get under my recliner and straighten the pad all the time. I'm 62 years old and I am not about to climb under the chairs each time someone gets up, to straighten the padding. It takes just one sitting and they look bad again.

One chair also makes a loud banging noise, which I couldn't get it to do when he was here. I put my foot up in the chair, the way I sit sometimes and he told me, 'Well there's your problem, if you put your foot up there, that's going to happen.' Meaning the pads will shift. I have two Lazyboy recliners, which I've had for 8 or 9 years (I showed to him) and never had to sit any certain way to avoid the pads from shifting. He had an excuse for that too. No matter what I told him, he had an excuse for why it was happening, but no logical or satisfactory solutions.

I called the store and they said they don't take items back after 14 days. According to some of your other complaints, apparently Lane doesn't do anything either, even though the chairs have a one year warranty. If I do hear from Lane and receive any kind of satisfaction, I will let you know.

I will never buy Lane furniture again.

We paid $1300.00 for two recliners which have already been replace because of poor workmanship. Next two chairs are whose backs of chairs seams have pulled away. Underlining is torn away from frame. Many tohers seams are pulling away. Lane says thats normal wear. the chairs are less then 7months old we no children or animals and the furniture looks like we bought it used. No one will help they have our money and we have shoddy furniture and no place to turn to for help.

On January 18, 2008, Mr. Bennington (Guardsman Rep) came to my home to investigate the complaint that I had made in reference to the furniture I purchaced from Havertys @ Hilton Head, SC. I was not home when Mr. Bennington came to my house, but my wife was. Mr. Bennington basically stated that the dye on the leather that was coming off was not covered by the protection plan that I purchased. He told my wife this problem was a manufactures defect, however he would try to cover the faded area by spraying the leather. Mr. Benninton tried to do a good job, but I do not want patched up furniture that I purchased a little over a year ago. You will also notice that the leather is also cracking on the smaller recliner-sofa (see photo). I was told to take pictures of the furniture and e-mail them to your website.

I got an "ashley" sofa and loveseat at big lots 3 years ago which i thought was actually made by "ashley" but if you read the fine print (Which i discovered today) it is actually made under license *from* ashley and is made *by* united furniture industries. This was the biggest piece of crap living room suit that i've ever seen. After 1 year of use the microfiber was looking worn. Plus the springs on the couch let loose on 1 end after i got on my knees to look out the window. Not too soon after the spring incident, my 9 year old daughter climbed up onto the love seat to open the mini blinds and we heard a cracking noise. Sure enough, the spring had let loose on the love seat as well ! Not to mention that in the store the couch was all nice and fluffy feeling but the materials did not hold their "fluff" and the arms on the couch quickly went flat. I paid 600. 00 for the set on sale.

The way i found out about the "made under license" deal was that i saw a simmons sofa and loveseat set at big lots today and decided to do my "homework". I researched the net and found the disclaimer on big lots website "fabric by simmons. Made under license from simmons by united furniture industries".

This furniture is c - r - a - p and furthermore, i will never ever buy furniture of any kind at big lots again. It may seem like a good deal but when you figure in that it's only gonna last 1 year, the deal isn't so great !

My parents bought a lazy boy set 5 years ago and it still looks and functions just as good as the day they brought it home. They paid 2000. 00 for 2 recliners and a sofa that reclines but it has lasted !

Potential Lane Furniture Customers Beware: Please understand before you buy a Lane product that Lane Furniture does not and will not stand behind either their products or their customers. Once they get the product out their door and into your home - game over. Any issues that arise after the sale are the customer's problem and not Lane's. We purchased a beautiful Lane leather sectional through Becker Furniture World in Becker, Minnesota, and special ordered a higher quality, softer leather than was on the display model in the store. Within the first six months, the cushion in the armrest of the section that gets the most use was completely collapsed and nearly flat. We contacted the dealer (Becker Furniture), who sent a repair person out. That person explained that the CARDBOARD in the armrest had broken, causing the stuffing to collapse as well. Who would ever expect to find CARDBOARD supports in an expensive piece of furniture! The problem was repaired, but over the next couple of years we slowly watched the armrest go flat again. In addition, we have seen the leather on the same section discolor and disintegrate. It started out as small little specks on the armrest and has now spread to the seat back, the seat cushion the and rest of the piece - it looks horrible! We contacted Lane, but since the product was beyond their one-year warranty, they offered absolutely no assistance whatsoever, and certainly no apology for the lack of quality. No piece of furniture as costly as this should look this bad in such a short time. We will never purchase a Lane product again, and neither will anyone else who has been in our home and seen the kind of furniture they produce. Further, we will continue to spread the word about this Company's complete lack of product quality and customer service.

After a house fire, my husband and I had to replace some of our furniture. We decided to also buy a recliner for my husband. We bought a Lane because it was fluffy and softer than a Lazy Boy. From almost day one the chair has sat crooked. The reclining mechanism has had to be fixed twice and now it won't even rock. It feels like there is something under the chair preventing it from moving. It also sits way back when you sit down in it. My husband, who is 6'2" can't even reach the floor because of it. It makes a banging sound and it's just ridiculous. After contacting the furniture store about getting our money back, we were told that Lane doesn't offer a money back guarantee. Imagine that! No wonder...their furniture is crappy and if they did offer the guarantee they would lose everything. Well, the battle continues and we are being persisitent about getting our money back...tune in next time!