L'ange Hair
Reviews and Complaints

Ordered LeVite Straightener 4/20. It stopped working after 1 use. I emailed and submitted info&videos as have not received a replacement as promised.ORDER #*** received confirmation email from L'ange stating that it was delivered on 4/21. Apr 27, 2:46 PM PDT FROM ME Hello, I placed an order, please viewe the order below, and my Le Vite brush stopped getting hot/stopped working after using it twice. The number lights up on thr digital plate and I can hear the brush making a humming noise; however, it is not getting hot. I am reslly excited about my products and would love to be able to use my brush. I am nee to your company and I also ordered flat irons and a wand that I have not used as of yes so I hope I do not encounter the same problem. I look forward to hearing from you soon. Once again, I absolutely love the look of your products, the packaging is great, nice colors, and they smell lovely. Thanks. ~*** (L'ange Hair) on Apr 28, 7:41 AM PDT Hi ***,We are so sorry to hear you are having an issue with your order. Rest assured, We are here to help!To help us provide you with the quickest resolution. Could you please reply to this email and attach a couple of photos or a video that clearly shows the issue with your received item?Once we can review the images we will be better able to assist you with this issue.I sincerely apologize for the inconvenience and I look forward to your response. Thank you for being a L'ange Hair Customer!With Care,Arjeneth *** Care Team Me: April 29: Hello,I tried to create a brief video of the problem that I am experiencing. I wait for the brush to warm up prior to attempting to use it but it simply won't warm up. Again, it worked the initial time then stopped. I tried to make the video brief so that I was able to send it via email. Thank you and I look forward to hearing from you soon.~*** 4/29 request (***) *** - L'ange 5/4 Me: 5/24, 8:57:35 PM PDT Hello, I have sent pictures and videos of the problem and of me cutting the cord on my LeVite as instructed by Arjenth I believe her name was and I have yet to receive a replacement straightening brush. I ordered this item a while ago and my replacement has not come in time for Mother's Day or my birthday. I ordered this item in enough time and unfortunately, it stopped working immediately. I look forward to hearing from you soon and receiving my replacement.L'ange 5/24: "Hello! Thank you for contacting L'ange Hair! Your request (***) has been received and is currently being reviewed." AND *** (L'ange Hair) 5/29, 10:02:07 AM PDT Hi ***!We ask that the cord be cut as to avoid any potential safety issues with the Defective one you have.We see that you said you cut the cord, but we couldn't find that email.We can send you the tool without you cutting the cord, however, we would request that we are not liable for any issues that *** occur in the time to get you a new one to you.If you accept these terms, we will make the exception to our policy and send you a new one.We also ask that you send your shipping address to verfiy the reship address.We will be waiting for your response.With *** Your L'ange Hair Care Agent 6/5 Me: I have been waiting for my replacement for a long time now and would like to receive it. If not, I would like my money back.6/5 From L'ange: "Hello!Thank you for contacting L'ange Hair!Your request (***) has been received and is currently being reviewed." AND "Hello! Thank you for contacting L'ange Hair! Your request (***) has been received and is currently being reviewed." 6/5 Final email to L'ange 6/14: "Here are my the dates that I placed my orders: 4/15 *** tracking number: *** & 4/16 -*** tracking number: *** I ordered the LeVite which stopped working after one use. I emailed and submitted information and videos of me cutting the cord and have yet to receive a replacement almost 2 months later. Please refund my money as I'm tired of going back and forth speaking to representatives from your company."