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CB Furniture Stores Lastman's Bad Boy Incomplete order
Lastman's Bad Boy

Lastman's Bad Boy review: Incomplete order

J
Author of the review
10:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My family recently ordered a bedroom set for my daughter – she just turned 3, and a “big girl bed” was my promise to her for her birthday.

Unfortunately, Lastman's Bad Boy sold us a bedroom set that is missing key components, specifically the bed frame. We were told it would take two weeks for the frame and now, over four weeks later, we’re being told an additional three months.

I think most people would agree that this is unacceptable customer service.

Telling someone two weeks and then changing it to four months is ridiculous. What’s more concerning is the lack of support we’ve received. The customer service person I spoke with on Monday refused to help me escalate my concerns to a manager. I was only given a generic email address to contact, and my subsequent email has since been ignored.

Despite my frustration, I have only tried to show respect to their team. I’ll admit that my previous email showed my frustration, but it was justifiable – I don’t like breaking promises to my kids.

I’m sure there is a way to make this right – we’re open to several options, but my daughter going without a proper bed for three months isn’t one of them. However, we haven't heard back from anyone.

Desired outcome: (A) a partial refund to cover the expense of ordering a different compatible bedframe for the headboard, (B) an alternative bedroom set of similar style that is complete, or (C) the bedframe used on the show model from our local store.

Keywords:
bed frame bedroom set concerns customer service email address frustration options promises proper bed support
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    500 Fenmar Drive, North York (Toronto), Ontario, M9L2V5, Canada
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  6. Stan
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    Oct 28, 2024
Lastman's Bad Boy Category
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