CB Furniture Stores Lastman's Bad Boy Solid gold warranty on sofa

Lastman's Bad Boy review: Solid gold warranty on sofa 2

Mark8305 of Guelph, CA

Jan 25, 2023 4:46 pm EST

Verified customer

Review updated: Feb 06, 2023

I purchased a sofa from badboy in Kitchener on August 24, 2018. I purchased a 5 year solid gold warranty from them for the sofa
In August 2022 I noticed the back pillows were pulling away from the sofa causing two holes. I filed a complaint through the solid gold warranty
The claim was denied, stating I should have contacted them earlier as the holes were too big
On January 25th, 2023 I noticed threads coming loose and another small hole in a third back pillow
I again submitted a complaint through the solid gold warranty. I was told that it was regular wear and tear and was not covered
Even though the hole is coming apart at a seam and the threads are loose from a seam. Their contract states that fabric seams are covered.
When I sent clearer pictures of the pillow and stated the terms of their warranty i was again denied stating my complaints were “accumulative and were not covered. The pictures that were re sent were of the samf pillow
Badboy does not want to stand by their product or their warranty. A couch should not be tearing apart from the back

Desired outcome: Have sofa repaired

Keywords:

back pillows complaint fabric seams holes product sofa solid gold warranty threads warranty wear and tear

2 comments

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Disappointed and Lost Customer

Brampton, CA

2 complaint

2 comments

Disappointed and Lost Customer of Brampton, CA

Feb 06, 2023 3:43 pm EST

Verified customer

I urge everyone DO NOT buy anything at Lastman Badboy. They sell inferior products and force you to buy what they call "no questions asked - Gold Warranty" which they DO NOT honor. Once you pay they money, they ignore you. The worse customer service and products you can buy. I do not know how this company still operates in Canada. Someone has to do something. If no one does anything, it is up to the general public to stop purchasing from this company. What an embarrassment for the late Mr. Mel Lastman.

Disappointed and Lost Customer

Brampton, CA

2 complaint

2 comments

Disappointed and Lost Customer of Brampton, CA

Feb 06, 2023 3:45 pm EST

Verified customer

Replying to comment of Disappointed and Lost Customer

Do not buy anything from lastman badboy canada

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