Levin Furniture
Reviews and Complaints

Got a replacement matress on wednesday Aug 23. slept on it 2 nights and its bad. called and they want a packet with pictures . Pictures wont do it cause its new. They said i have no comfort guarantee. i paid 1800.00 for it and still owe 800 more through syncrony bank. Why don't you stand behind what you sell. Was told its all on the manufacturer. Why do you sell things you don't back up?

THIS IS THE SECOND BAD MATTRESS I HAVE GOTTEN FROM YOU AND IF I NEED HELP, I HAVE TO DO ALL THE WORK OR PAY TO HAVE SOMEONE COME LOOK AT IT. LOOKING AT IT WON'T HELP. WE CAN'T SLEEP ON IT BECAUSE ITS LUMPY AND HORRIBLE. JUST GIVE ME MY MONEY BACK AND I'LL GO ELSEWHERE

I purchased in october 2021.. Did not receive till april 1 2022… from april till now I have had nothing but issues.. I paid extra for fabric coverage and you won’t cover it.. Although you give recovered it before.. By replacing covers.. Thus caused the couch to be your. Completely apart and put back together by [censored]ting staples.. The first repair man broke the middle back off of couch and fused it with a half [censored] brace.. The second repair man just left if with wood chips all around.. Now it’s past it’s one year manufacture warranty (every complaint I filed and or damage took months to get fixed) I bought the damn cleaner so I would have 5yr warranty and you are doing nothing.. The furniture is junk made out if compressed wood and staples.. The middle part of my recliner is broke. Almost completely off.. I have only owned it a little over a year.. It’s paid off which I will never do again.. Obviously paying it off had caused me yo get no help.. I filed complaints online in your email.. And called them in… you all don’t stand by your warranty.. Your nothing like mr. Levin.. U sell junk and huge people the run around till maunfactur warranty is up and then u refuse to do a thing.. Doesn’t mater what it is.. You will say not covered…. I will put this review on every social media 1 can

I purchased a new mattress from Levin on 6 Oct 21 for my 87 y/o mother who weighs 117 lbs. This mattress is supposed to be medium/firm but unfortunately there is no medium firm at all; it is like a soft sponge. My mother complained about the lack of firmness on it so I called the store where I purchased it abd was told the invoice showed it was not returnable with a no comfort guarantee. I paid a total of $895.87 for the mattress and a mattress protector. I laid on the mattress and mom is right. As soon as I laid down the mattress just sunk; there is no firmness at all. I went to Levin's because of their quality products and am extremely disappointed because I feel like I got ripped off. I moved the mattress into another room and replaced it with a mattress that I got out of a box from Amazon for far less money and much more stiffness.

Lied to about the purchase of two mattresses. They were over $5,000. They were delivered and were hard as a Boulder from day one...tried to contact Levins many times because i have serious back issues and it was making it much worse, I had to sleep on my couch by the end of two weeks. They demanded we wait 30 days. After the 30 days they would only return for another mattress. We were NOT told this at the time of the sale, we were told if a return was needed it would have to be for merchandise of equal or greater value so we agreed to get more furniture but they will only give us one return of another mattress only and if that mattress is not good we are just out over $5,000. This is fraud!

We purchased 2 expensive recliners in November 2022, one was a rocker recliner the other a leather recliner that is amazing. We decided to look at mattresses the same day but we explained to David Whitfield, the sales person that we both (my fiance and myself) have very bad backs and it is hard to purchase mattresses, we have bought atleast three in the last ten years. My back is so bad now (spinal stenosis in my cervical AND my lumbar spine with so much pressure that I now have scoliosis) I explained to David that I can not do a hard or a soft mattress but I need something in the medium range but I will know within a week or two if its going to work or not. He explained that we needed to buy covers for the mattresses to make sure there was nothing that got on them so that if need be they could be returned. We bought a split king, with adjustable bases. We paid $2,549.00 for EACH mattress plus $899. for EACH adjustable base!

OUR TOTAL THAT DAY FOR TWO TWIN XL BEDS WAS $7935.12

I was MISERABLE for almost two weeks, I tried emailing David, it kept coming back saying his email was no longer any good. I tried contacting Levins online, I was told there was nothing that would be done for 30 days. NO ONE would even talk to me until 30 days was up...no matter what I was dealing with. I was in so much pain I was sleeping on my couch. I now have a pinched nerve in my lower back. I went and bought another mattress for myself because I'm sick of sleeping in my livingroom! We went to Levins today and asked if we could return the mattresses and get store credit for other merchandise, aren't even asking for complete credit/refund, we were told NO! Get another mattress or nothing. I walked out! I don't need TWO MATTRESSES! David was told all of this and he LIED! He told us IF there was an issue we would be able to return them for anything of equal or greater value, he NEVER stated it had to be another mattress. He also NEVER stated we had to buy pillows! The lady today said we didn't buy the pillows so they don't even have to return the mattresses because we didn't buy the PILLOWS! ARE YOU KIDDIN ME? I have shopped at Levins my entire adult life, I am 54 years old...this is the first time I have been treated so RUDE!

sales order: [protected]

mattress model: 8114942 BR Black CX-Class Med Twin XL

I purchased a Mattress at Levin Furniture on 9/13/2022. I was never told that it is non- returnable. I looked over my receipt and nothing is documented on it. I called the store and they told me to contact the head of sales, Ken. I was told that you must wait 30 nights. I have contacted Ken 5 times- 11/4/22 @ 1:15pm, 11/11/22 @ 10:10am, 11/15/22, 12/7/22 @ 3:30pm, and 12/21/22 @ 1:10pm. He returned 2 of my 5 calls- 11/22/22 and 12/8/22 but I was working and could not answer.

The issue is that they said that I can exchange the mattress because nowhere states nonreturnable but I must purchase a mattress protector ($199), pay a delivery fee of $99 an also a restocking fee of $99. So then I could get another mattress and pay more money because there are none that are a similar price as the one I purchased.

They will not accept my exchange unless i pay more money towards the things mentioned above.

I have made several purchases, the first was a couch, part of the couch was not there when I went to pick it up (live in Mansfield, OHIO area). There was a big confusion on the reason saying it was not wrote up right and I owed more money. When the other part of couch was delivered it was damaged, someone did repair it although it should have been replaced. Most recently I purchased two chairs, picked up one of the chairs and it was missing the power cord when I got it home. Called customer service and explained the chair would not fit in our room and the cord was missing, wanted to return it. Very rudely she indicated it was past the (3) day return policy and I could not do a thing about it, also within the time I called I was sick with covid, was unable to unpack chair and try it as I was extremely ill.

Customer service rep was very rude and told me I could not return chair and there was nothing I could do about it. Needless to say they have lost my business.

I bought furniture (leather) from Levin's Furniture in McMurray, PA. Almost immediately it began to rip and tear. I have replaced multiple pieces of it, and I tried to discuss with Levin's the need to replace the piece entirely.

I have received excuse after excuse with no resolution to the problem. The furniture is 3 years old and looks like a piece of garbage.

All I get is a run around from Levin and their staff passing the blame to anyone else.

I bought a nectar mattress because the sales lady said these are good we sell a lot of them. Was great till you sleep for a couple hours then you sink into * called and return it for $1200.00 beauty rest mattress paid delivery and disposal fees. The first day with it a noticed one spot when you sit on you sink almost to the box spring. I called the store and they told me you only get one return. I said I don't want a different brand I just want I mattress that doesn't have a bod spot. I talked to the store manager he said give it a couple weeks the way the warehouse stores them it might take a couple weeks to settle. I waited still no good, they sent me to the warranty department. The warranty department denied the claim stating edges of mattress are not covered under warranty. I said it brand new not 1 year or 5 year. Still got denied and will not replace it. Stuck with a bad $1200.00 mattress. User's recommendation: don't but anything from levin's

Order furniture 12/29/21. 2 night stands and a dresser.

Arrived 1/12/21. Wrong dresser was delivered (order was entered wrong) and 2 of the 3 pieces had issues. The USB charging port on the night stand did not work and the dresser drawers would not stay closed.

Went to store to resolve. Since it was beyond 3 days since delivered, they would not correct without a restocking fee. I agreed to keep the dresser but it needed fixed. Waited 2 months for technician to arrive.

Tech arrived 3/3/22. Said he needed to order parts.

Its been 2 months since then and NO ONE from Levin has called with an update. 5 months I've had new furniture with issues and Levin doesn't seem to care. I spend more time working on resolving this than Levin.

My husband is a paraplegic from waste down. He is disabled veteran and has been bedridden since July of 2020. He is currently 73 and I am also 73 with serious health issues. End of December of 2021 to beginning Jan 2022

I purchased living room set from Levin in North Canton or Canton. (Just moved back to Ohio Dec 13). The furniture arrived today which is great. However the only way they will deliver is if I come into the store to pay balance. I dont have problem paying balance in full I have problem with the only option being to pay it IN the store. They wont let me set up account online and pay it, they wont let me give them a debit card over the phone, but yet they would take the same one in the store. To me they do not appreciate my business or loosing me as a return customer. they will let me mail check. But my community has cluster mailboxes. With the weather we have been having lately. The drifts of snow are all most the height of the mailboxes, I offered and am open to offers as of how to pay them from my home. I use debit card and money comes out immediately. if they dont get money by delivery date then dont deliver untill you show money on my account in Levins books. Shop at a place where they care about you and your return business. In my opinion and experience Levin pushes senior citizens around.Levin pushes seniors around

I brought a set of lamps September 13, 2021 for $129.58 they didn't have them in stock I went to pick them up October 20, 2021.When I got there they couldn't find them so I picked out another set which was $172.78.They were supposed to refund the $129.58 or deduct it from the $172.78 instead they doubled and triple charged me because the salesman didn't know how work the new system they billed my credit card for $215.98 instead of $43.20.I talked to the Julie the manager about it and she said they don't owe me anything because she gave a credit of $259.16.But that was only a portion of the overcharges that was in their system they should have only billed my card $43.20 the difference of the 2 sets of lamps I called my credit card company to dispute the charges.

We purchased our bedroom set on mid February.
We were told that we get our stuff in March.
I stop in the store to check on it, it was then when she told us that the delivery date moved to April.
So April I stopped in again and again I was told that our delivery was moved again to June-July.
Nobody actually called us with any of this changes.
Not once.

I have the same problem with a different store and I waited 6 months so we canceled that
We came to levin with a better hope.
I specifically told the sales lady the story with the different store, and she said...levin store don't do this.
She reassured me I'll have my bedroom set in a month.
But I guess she was interested on her commission more then the store reputation or the inconvenience that we go for this.
I think a was a misleading information with a selfish internet

I bought a Hutchison Media Fireplace and a Hutchinson Media Console 11/21/20. It was 910.00 (which may not sound like a lot of money, but it is to me). We decided to pick it up our selves. No one had told us it had to be put together if not delivered. We picked it up 11/25/20 This was the day before Thanksgiving. Not only did we have to put it together, it was scratched, dented and damaged. We were having company the next day. A tech came to see it on 12/5/20. Said needed to be replaced, no way to fix it, the veneer was coming apart and would eventually pop off. An order was put in for a new one. New one was delivered 12/26/20. Delivery men said, it is worse than the one we have, that they were taking it back (good employees). Spoke with Kelly, she said she would send a $100 gift card for our trouble. 1/2/21, new one came, crushed corner. Called and was told the tech would come look at it, please send pics. So Idid. He did finely fix it. Every time they came to deliver my husband had to disconnect all his equipment (a lot) then reconnect. All during each holiday (Thanksgiving, Christmas, New Years). I don't feel that $100 gift card comes close to covering our inconvenience. Spoke withRacheal today and she states "you received $100 gift card and 2 units were delivered to you and the delivery fee was waived" Really? Is that really compensation? Not my fault. I ask you how you would feel? What really can you buy for $100? I feel that it is like a coupon that everyone gets in the mail, not a compensation.. I am very disappointed in Levins. I would expect something like this from IKEA or Walmart. With times the way they are I don't think any company can afford to have unsatisfied customers, especially for problems like this. And you waived the delivery fee? I Have bought a lot of furniture from Levins and have always been satisfied. This was surprisingly very disappointing. Totally disappointed and disgusted. I expected more from a company like Levins. The sad part is that we are updating our house. I will be very hesitant to buy my new furniture from Levins. There are many furniture companies out here. : (

Talk about a company that has gone from bad to worse (levin furniture). I purchased a sectional back in 2017. I also purchased a 5 year extended fabric warranty because I have kids and a dog. Little did I know that the warranty only covered "one" incident at a time and must be reported within 5 days for them to consider processing and approving. Thank you to the sales associate that did not make this crystal clear. This warranty or frankly any other levin warranties are worthless, unless you follow the strict 5 day notification period stated specifically in the extended warranty, and I came to find it only applies to a single incident. God forbid you would have multiple incidents within the same week or over time. Needless to say i'm stuck with a damaged/stained couch that the extended warranty does not cover. Also, the quality of the sectional is sub-par at best. The cushions almost feel like they sink down to the ground when you sit down, the frame structure is questionable and the back pillow density has diminished. I strongly recommend not shopping at this furniture store or wasting your hard earned money on an extended warranty that is essentially worthless to the typical consumer with kids or pets.

Right before u guys closed ur doors they delivered a partical bedroom suit. Had I have known they were gonna liquidate I wouldn't have excepted it. Who wants a partial bedroom suit.? Of course I can't get a hold of anyone now and I am stuck with the bill...
I would like someone to please come pick it up but unable to get a hold of anyone. Can anyone give me guidence on what to do no