LastMinute.com
Reviews and Complaints

I was granted a refund voucher and told after 2-3 years I can get a cash refund for my ticket. my flight was canceled due to covid. I have attached the cancellation file. Can you please email me on:

[protected]@hotmail.com so we can please organise the cash refund to my account. My booking ID is : [protected] and is for a total of $655.98.

I have also attached my drivers license for ID purposes

kind regards

jon moore

Complaint regarding Booking ID: [protected]

LGW to IST 22 April 2023, WizzAir flight number W95729 at 9.30am.

The day before, on 21st April I logged into my account on the Lastminute.com portal to download my boarding pass, but there was nothing to download. So I went onto Wizzair's website and attempted to do the same using reservation code KNMBYR. I successfully progressed to the download boarding pass screen and vlicked on download, but even though it looked as if it was downloading, nothing happened and there was nothing in my download file. I tried several times, including the morning of our flight, but no luck. There appeared to be a technical issue with site.

When I arrived at the check in desk, I explained to the lady serving us, but she said that Lastminute.com should have sent you boarding pass and, that it was the airline's policy to charge for checking in at the airpirt, and that I would have to take up any issues with Lastminute.com, so basically I was given no choice but to pay a fee of £89 or forfeit the flight. To say I was not happy is an understatement. The lady had absolutely no empathy and had no interest in any if the technical issues I had had.

On our return flight I once again had same issues, and after spending over an hour I discoveredthe issue. The browser I use is DuckDuckGo. It appears that Wizzairs platform does not work with this browser. When I borrowed someone's iPhone and used Safari it eventually worked.

Now, it is not my issue to have to troubleshoot Wizzair's website. Their digital development team need to build a site that accounts for all eventualities.

I therefore request that I am refunded the £89 I was charged at, the very least. This was not a great experience.

I have attached relevant screen shots, as well as, the receipt for the airport check-in fee.

I look forward to your reply.

John Priddle

[protected]@hotmail.com

I booked a ticket to USA in January 2022. Due to unavoidable reasons, I had to cancel the trip. The lastminute.com refunded me and gave a voucher. I hwas trying to contact the lastminute.com several times, but the automated telephone line did not give any solution to me. I did not have to fly until now. Today, when I tried to book a flight, the voucher was rejected becuase it is expired.

I booked a British Airways flight to Cyprus just before the pandemic through lastminute.com but the flight was cancelled due to the travel ban. I was offered a credit voucher with a short expiry date (10/08/2021) and could not use it because of continuous travel restrictions.

I would like to make use of the credit towards a lastminute.com holiday but lastminute.com is refusing to honour the credit voucher.

I do not see why a credit should have an expiry date as this is money that I paid upfront and should be available to me to use at my convenience and when the recurrent travel restrictions at the time were in place.

I am not being unreasonable to request an extension to the expiry date till 31/12/2023 and would like you to assist me in getting this request sanctioned.

The credit voucher reference number is [protected] which expired 10/08/2021. The voucher was not a gift as such but a credit towards money I paid for the flight which was cancelled by the carrier.

My email address is [protected]@hotmail.com and my name is Rashad Hawa Telephone [protected].

Booking [protected]

15th-17th april 2023

I was unable to check in online for my recent 2 night stay in Dublin.

The link didn't work when i tried it numerous times.

Because of this I incurred a charge of £90 on my outbound journey and £50 on my homebound journey.

I really feel that this was an unfair penalty , please can I request some compensation

I had booked a trip to paris

my father was diagnosed with terminal cancer and so i cannot go. I was ok with losing the £100 deposit

the payment plan was as follows?

£221.42 to be paid 20th april

£676 to be paid on 9th may

£676 to be paid on 9th june

i sent my passport details and my fathers diagnosis to the so-called refund department. I received an email to say my refund was being processed

then all of a sudden today 19th april the full amount was stolen from my bank account (£1581.63) and i can no longer access my details on lastminute.Com. This is fraud and theft of the highest order not to mention emotionally devastating for myself and my family

Subject: Reservation number: [protected]

On March 2, 2023 we booked a trip through Booking.com. We were linked to Lastminute.com but we thought this was part of Booking.com because I was also logged in there. An hour after booking I saw a mistake in my first name and I wanted to change it immediately.

I spent a whole day trying to get in touch with Lastminute.com, which didn't work. Because I only received a Reservation number and no Booking code and PIN code, I was unable to correct the error myself. I couldn't sleep and panicked and canceled on March 3th. Almost 4th. March.

It was not my intention to cancel, I just wanted to make a correction on my behalf, but as I said, they could not be reached.

Because I was always unable to reach Lastminute.com, I was very surprised that I received an email immediately after my cancellation and even in the Dutch language stating that an amount of € 2443.72 had been collected. Together with the deposit of € 275.10, that is € 2718.82. They also intend to write off € 206.67 after 22 May, which together amounts to 2925.49. It was not possible to reply to this email.

Of course I understand there is a cancellation fee but the trip was canceled 3.5 months before the departure date and I was unable to reach the company. They invoke the cancellation conditions, but this is so sad. We have been saving for this trip for a long time and are being penalized by this company when we only had to make a small change. After a lot of searching I have now found out that Lastminute.com. of Rumbo.

I appeal to their empathy and leniency and ask them to charge a reasonable amount for cancellation and urgently request that the balance be refunded.

my flight to the seychelles scheduled at 14.50 on 4th April had been anticipated to 9.30 am on 4th April but I had not received any notice about that, therefore when I arrived at the airport to check-in ( around 10.30 am), I was told my flight had already left. It was a connecting flight in Abu Dhabi where I should have taken another flight to final destination, which I missed to.

The original flight plan had actually been amended previously and every time both the OTA and airline had sent a message: it was for minor changes of 5-10 minutes but this very important time, no one had.

I had to be rescheduled for a flight departing on 6th April, thus missing 2 days on my travel itinerary.

I was not offered any compensation nor complimentary drink/snack whatsover, but the mere due assistance to reschedule.

I just booked a flight for two people feom goa to nepal with last minute. Com. It should have cost £524.98 and literally they charged me £1006.98! I cannot believe it! I have trued to call them but get cut off and have tried messaging them and get cut off. Please help me. How can a ticket for two from goa to nepal costing just over £500 have £482.00 added onto it before going to pay? How can this be justified? I did not see their grey print. I chose CLASSIC and PAY. How can this amount be justified? Its daylight robbery. I want a full refund to my card. No vouchers. I dont want to ever book anything with lastminute.com again.

Thank you for your email .

I am extremely disappoints in booking with you and go through wiz air who robbed us, not only did we pay for parking, and no acknowledgement or receipt or location or postcode, and took the money form our credit card, I have informed my bank of such matter, in addition the same carry on bay on return they charged me £35.50 it was a hand luggage can gave me a receipt so in future I will not book with u again if its Wizz air I rather pay more to a different airline than this one, it was a two day biz trip and most annoyed with the delays etc, and paid twice for parking over £90

I tried so hard to reach them no email , no phone number, from Poland and here

See comments from sky park when I sent an email to them ,

Can you raise this complaint to them , its urgent to settle this matter , I will give a very bad rating for them and blog across social media, about wiz air

Await further

/////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

Dear Wasil,

Thank you for your email.

We do not take bookings through Whizz Air,

As such, please contact the company that Whizz Air sent your booking to.

Kind regards,

Carol

Customer Service Supervisor

[protected]@skyparksecure.com

How would you rate my reply?

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{#HS:[protected]-441421#}

On Tue, Apr 4, 2023 at 14:24:25 BST, Wasil Khan wrote:

Name: Wasil Khan

Phone number: [protected]

Email: [protected]@lakesfood.co.uk

Type of problem: Booking

Message: I paid through Wizz airline sky park and u have not received any email or location , I went to all the car park and no one heard of skylark , was running late for flight so I parked at the long term car park and got a shuttle, why is there no email I paid I have proof but not user friendly , I need help when I leave how to contact you so I can get my car out , please send me help , my car registration is 500 sec Range Rover , if I have to pay again , I will surely fight ur company , for all this hassle , please call me on [protected] or email me on [protected]@lakesfood. Co.uk it is urgent as I arrive at 8 pm and don’t need the hassle

//////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

Regards

Mr. W. Khan

CEO

LAKES FOOD EURO LTD. (Gourmet's Foods)

LAKES FOOD ASIA LTD (Commodity Brokers)

LAKES FOOD SOUTH AFRICA (PYT) LTD (African Products)

LAKES FOOD SAUDI ARABIA (Distribution)

Unit 3, West London Business Park, 426, Long Drive, Greenford, Middlesex, UB6 8UH.

Tel: +[protected]

E: [protected]@lakesfood.co.uk

www.lakesfood.co.uk

From: Finance Team lastminute.com

Sent: Monday, April 10, 2023 9:17 AM

To: [protected]@lakesfood.co.uk

Subject: Invoice no. 23FCH-0342366

Dear Lakesfood Euro Ltd ,

thank you for your request for an invoice. Please find enclosed the invoice for the Booking ID [protected] which you made on our website.

For information about your booking or assistance please log in to "My bookings", the customer area on our website or download our app. From here you can check the status of your booking, find check-in information, make cancellations, request a change and find our Customer Care opening hours and telephone number.

To edit your invoice data, sign in to your account area on our website.

Thanks for booking with us.

Kind regards,

Finance Team

I booked return flights to Barcelona on Vueling airlines for 2 people to travel on 13/7/23 via last minute.com with payment of £296.14 but I never received the email confirmation.

A couple of weeks later my husband asked if I had booked the flights for Barcelona- I had forgotten if I had and went through all of my emails to check if I had but could find nothing had been received - I questioned myself and concluded I hadn’t so proceeded to book the flights directly, then I got my credit card statement and realised that I had double booked. I went through your virtual assistant but could not get very far - that system is extremely frustrating by the way. I then managed to request a copy confirmation which was sent to my email address [protected]@yahoo.Co.uk on Monday 3rd March but this copy (which was the first I’d seen of it) had no date of its apparent original submission to me which obviously confirms my non receipt. I have not had any communication so I approached Vueing airlines whose policy is not to refund duplicate bookings and referred me back to Last Minute. I therefore having two flight bookings for exactly the same travel dates. This error would not have occurred if I gotten the confirmation email from last minute. I would like a refund or at the very least some sort of voucher for future use at Last minute. Regards. Georgina Gallagher

Hi I am very disappointed about this company, which makes very confusing the customers about change the flight . In my case I want to change the return date of my flight and I have a flexible tiket, they sent to my an email to confirm yes or no and then they don't information you the choice you do , because maybe you make a mistake and press yes and you want to press no for example... And after that you don't have any response about your choice How can know if you do a mistake with out any response from company.

I like to have a refund from tham because they take from my bank account money with out to know!

I was contacted on 4/4/23 when I'm due to fly out on 07/4/23 to Sicily by lastminute.com informing me that the hotel I booked through their site wouldn't be open. They offered an alternative which was substantially further out from our original location. I requested another alternative. They responded to me with a hotel that's a substantially cheaper price than the one we already paid for, this isn't even the worst part. We fly to Palermo, Sicily, this hotel is in mainland Italy. We were offered this at 19:57 and when I went to the live chat to request something actually in Sicily they closed the chat stating it shuts at 8pm.

My husband and I booked a flight to Genoa for 8 april. We had an email a few weeks ago informing us that the flight was cancelled. We were offered a flight on 7th april - which was not convenient. We requested an alternative and were offered 10th april. The email said that if the company had not heard from us within 48 hrs that they would assume that we had accepted this flight and this is what we did. A few days ago, I checked my account and learned that our requested had not been granted and that we were booked to fly on 7 april. I contacted the company and an agent, via live chat, informed me that there had been an error with their system and hence our request for 10th had not been processed. He told us that he would see what he could do . I later received an email saying that there were no other options. I then lodged a complaint on the company's website, including information in free text. I instantly got an automated reply, saying that they were looking for another flight. Clearly no-one had read what I had written. I looked on the company's website and , amazingly, found a flight with seats available with the same airline for 10 april,( albeit at an earlier time than the flight that had been offered, but no matter.) I contacted the company again, explaining this, but was again told that this flight was not available . The agent refused to put me through to a manger and denied that the fault lay with the company themselves, insisting that the fault was with the airline. ( I have it in writing from the live chat that the previous agent had admitted that there had been a fault with their system. ) I then booked the flights for 10th through the airline themselves and requested a refund from lastminute.com . The service was absolutely shocking . I would very much appreciate help with this matter.

On 07/03/2023 I have booked a flight from London to Bucharest. The trip is from 04/05/2023 to 07/05/2023. The tickets total for 2 people was £150 for both of us and both ways. As I was filling up my bank details as pressed 'pay' the total price changed to £400. I have opted out for the FullFlex Insurance as I did not wish to have it.

Once I saw the amount they charged me, I emailed FullFlex and asked for a refund as I did not want that as part of my trip. They only refunded me £20 and said I am not entitled to more.

I have tried to call lastminute but It looks like you don't have a line for customer service. I then chat with one of your adivisors on the app and by looking at my booking, they said I was charged the right amount. Regardless of me saying that I was not, because the tickets were ONLY £150 the person said they are unable to give me a breakdown of the price.

I am not happy at all. I have been charged additional money for nothing and no one is able to tell me why. You, lastminute.com charge your customers diffrent prices then the total ammount. I just want my money back!

I will never book with you guys before.

I booked a short break for 3 people to Berlin this morning, I realised I’d put the wrong date in. When I got my e.mail back last minute.com had charged me £367.60 on top of what I’ve already been charged it was an over sight I didn’t look at the date properly. It should have been 23-28th november not the 30th nov to 5th dec. we are not going till late November so how have you got the cheek to charge that amount, for a few hrs change, we are not going till late November, I would have thought it wouldn’t have had time to get to the airlines yet. Please help as this is my only break this year away from my disabled son who is going into respite, for a few days

Teresa pittman [protected]

I have a booking confirmation with this number If I contact the on line help service they say there is no booking with this number

I have tried many ways to pay for this holiday The on line chat person even rang me to put the details in manually She said there was a problem with my bank card but I have contacted my bank and there is no problem My bank says I can use my card safely

I have tried to contact Lastminute on many phone numbers none of which are now available

I want to pay for my holiday

How do I pay for this booking

Please help I do not want to loose the booking

i made the booking with lastminite.com

took screen shoots of the booking confirmation and the booking I.d when booking was complete.

money left the account

however i did not receive a confirmation email.

logged into my lastminite.com account and my trip is not there

the help assistance chat can not find the booking using the booking ref i have.

i have been trying for a few days now to talk to someone regarding this but can not get talking to anyone

On the 17/3 I tried to check-in on line for our trip to Dublin. This wasn't possible because I could only see 1/2 of the email address sent to me. ma.[protected]@ridestationi. I asked my 20yr old daughter (as she is better at IT ) to check-in for me. She couldn't do it either. So I thought, it's ok I will do it at the airport. Imagine my shock when I was charged £110 for both check-in's as the check-in online had closed 2 hours previously. Please could the £110 be refunded as this was not an error on my part. Regards Maxine Cosford

[protected]

To Whom It Concerns,

I have just tried to cancel my Hotel and Flight to Budapest. Unable to do so via the internet and question and answer service, that prevents you from finalising the cancellation.

Next I tried the Chat system and spent ages, just placing my details into the system, to be informed to phone customer service.

I then phone customer services and try to cancel the booking, which the agent was not happy to do. He then informed me I would lose all money paid, owing to terms and conditions.

Whilst I accept that I lose my deposit, I am querying how on earth I could lose the rest of what has been paid, owing to the fact that my payment status says that the booking is 'unconfirmed' until paid in full?

So if it is unconfirmed, why am I not entitled a refund of my payments, after the deposit has been taken out?

Owing to the wording of the booking, I am going to seek legal advice and they will be in contact, along with the media, as I do believe it is essential that future holiday clients are aware in full, of the con that goes with cancelling a holiday, via 'Last Minute. Com'. I know for certain, that I will never use the company again, owing to the lack of clarity, with regards 'handling charges' and the rip off that goes with it.

Anne-Marie Suckling