LastMinute.com
Reviews and Complaints

Had called customer service to enquire about the room i booked in the hotel. on given them my booking ref, the agent had no booking under that number. showed the agent all the emails and receipts of the booking. and yet still couldnt find. i was getting very worried. Told me to check the airlines. but this was a package i paid for via them. constantly like a robot stating no reservation has been made. and she was looking at the confirmation emails i sent that i had received from themselves. they are just awful and very worrying. asked to speak to a manager who can help me. was very rude and said no. then said there was a tech issue and couldn't help no longer. left me feeling very worried.

I had a hotel booked, on the website lastminute.com for the hotel campanile in Bradford. The first time I booked was on Tuesday 25th October around 6 o'clock and the payment went through. I later check and find that my booking was canceled and I had not been refunded. I then book again on the same day Tuesday 25th October, maybe 30 minutes later and the payment also goes through, however, a couple of minutes later the booking was canceled and I did not get a refund yet again. I am disgusted with the services that you have provided me with and am utterly appalled by the amount of money you have stolen from me. I then book again the same day Tuesday 25th October and 1 hour later and the payment goes through. I go to the desk and show them my reference number, but they say my booking hasn't come through and is not on the system. I am stranded without a hotel at this moment and I trusted your services, I cannot explain in words how much anger I feel at this moment. Not only have two of my other bookings gotten canceled but they did not provide me with a hotel through using your website for my booking as it was not on their system, you also took an outrageously amount of money from me and I am willing to take legal action. The reference number for my booking is [protected]. My email is [protected]@yahoo.com and my Telephone number is [protected]. I am expecting a reply very soon!

My boyfriend and I booked to go to Amsterdam next week. The booking was made in May, and we are due to go next week. Every payment has been taken out on time; however, my partners card had been frozen some point last week and we were not informed. He was sent a letter on Saturday afternoon which informed him of this. This has affected the last payment being taken for our holiday. We have received no form of communication from yourselves to tell us of this. No call, text, email or anything. We were completely in the dark and thought we were set to go. However, my boyfriend had to ring your team today to find out that the booking has been cancelled without our knowledge of this. We have both booked time off work and spent money on something which has been cancelled without you making any effort of communicating with us first. Every other payment has been taken on time, these needs explaining. I want to know when we will receive our money back including the deposit. Otherwise, this will be taken further.

I refer to my booking reference [protected] of 18th September 2022. I contacted your chat line and was informed that the airline had cancelled my booking. I had contacted the airline as advised. However, I am still awaiting my refund. Would you kindly expedite action on this as soon as possible please?

Thank you very much.

Best wishes.

Hephzibah Ososami

Hey,

My partner booked flights for me from Berlin to Cordoba, Argentina, and after DAYS of backwards and forwards emails and phone calls, wasting time and money, I still have had no solution provided by Lastminute.com.

It's constant loops, employees hang up on us, emails don't get replied to.

We booked flights with insurance and even though I'm willing to leave the booking as it is and use a different airline for my departure flight (which is the one I'm wanting to change, to an earlier date), they will still cancel my entire booking with no refund at all? this is MONTHS from now, bear in mind.

Lastminute.com has changed my reservation multiple times since the time of booking until now, it's unfair, ridiculous and disrespectful to be treated this way. Will never, EVER use lastminute.com again, customer service is non-existent and the whole company is a fraud.

Customer Complaints Department / Last Minute.com

Cc: Mauro Izzo - Bravo Nest S.A. Vicolo de’Calvi 2, 6830 Chiasso. Switzerland

We booked a holiday with lastminute.com on October 1st 2022. Booking Ref [protected]

Depart bhx to Palma 11/10/ 2022 ( 06.30-09.55)

Flight BY7244 booking ref: [protected]

Passenger name INCORRECT Tracey Davies

D.O.B 23-04-68 correct name Tracey Coldwell

2nd pass/ Louise ParkerSmith D.O.B 21-08-68

Email:[protected]@icloud.com

Hotel reservation HM Ayron Park 4 Nights

Depart Palma to bhx 15.10.2022 (16.30-18.00)

Flight FR2163 booking Ref YKIDHH

INCORRECT passenger name Tracey Davies

2nd passagner Louise Parker Smith

On the 6th October 2022.@9.35pm

I sent an email requesting: A change request booking id for the correct name change for the above. I received an email from you, to say you where dealing with the request, but no further reply or correspondence from you.

On the 10th October, now once trying to check in online realised the name change request hadn’t been done. After spending hours on the telephone trying to resolve this with your customer service’s ( useless) and Now due to the time frame, my only option was to deal with Tui airlines direct now occurring additional cost, time and a great deal of stress.

Not trusting your company or your customer service dept / lastminute.com, I therefore booked an additional flight with Ryan Air for my return flight home Palma to bhx FR2163 (15.10.2022) 16.30-18.00 to guarantee my return flight home.

I thought all of our stress and problems where over until, we yet again tried to check in, on-line for Louise Parker smith’s return flight home. Palma to bhx 15.10.22 @16.30 -18.90

Ryan air / flight FR2163

Booking ref YKIDHH

We couldn’t, as of this time another error

it wasn’t just my name that wasn’t correct but this flight was registered to someone else’s email address, once again, hours of more stress of trying to resolve this and now being abroad, our best option was YET again book another flight direct with Ryan Air.

So I have two complaints with you, firstly the wrong name on my booking and even though I emailed you within the time frame, you didn’t sort out the issue neither did I have any email response from you for my outgoing flight to Palma.

I therefore trusted my instincts to rebook my return flight home. This holiday was for two friends to spend some time together, as my friend had recently lost her Farther.

Second complaint : The return flight from Palma to bhx FR2163 on the 15.10.22 for

Louise Parkersmith reservation no YKIDHH we where unable to access on the 14.10.22 as you had linked this reservation to an unknown email Tracey.[protected]@tripcruisingmotorcycle.com

This resulting in us booking and paying for another return flight due to your error.

More importantly, this is miss-use of someone’s personal data and also the miss-use of my personal data, resulting in breach of GDPR

I work for a Worldwide global company and understand the serious breach of miss-use of personal data especially when it is linked to more personal details and official uk government documents such as passports.

Last minute.com have failed to deal with my first request within a time frame appropriate that would of resolved any of the above issues.

More to the point now, with you responding to my latest email changing my name on the return flight with an additional insulting cost of 170€ after it being your mistake, this was just another added insult, I had booked a direct flight with Ryan Air for £75 On the evening before my departure, I would of not taken the holiday without the confirmation of getting home and once again at this point I hadn’t received your email . My friend Louise Parker Smith also ended booking a return flight direct with Ryan Air at an additional cost of £75. On 14-10-2022

Therefore, I now look forward to your interesting response to my complaint, please would you email your response and send a postal copy.

Yours sincerely,

Tracey Coldwell

Email: [protected]@icloud.com

Address Letty Barn, Nuthurst Grange Lane,

Hockley Heath, Solihull.B94 5NL

We have booked holiday to Morocco from 5th August to 12th August\ 2022. I booked through last minute flights and accommodation. Once I booked, I communicate with the host through WhatsApp. on the 2nd of August, I got a message from the host saying my booking was cancelled as booking com not received money. I said I have paid full amount to lastminute and he asked me to inquire from lastminute. I have contacted lastminute, they said, don't worry your accommodation is confirmed and everything will be fine, but from host side the accommodation was free for anyone to book,

This has been going till 4th August, the day before our departure. Lastminute customer service was not helpful at all. Every time I contact, Lastminute mentioned, they will contact me with the update, but I didn't receive any call backs to update. My family was very upset and whole situation was very stressful. We booked the holidays to relax but it was very upsetting and stressful. I was so shocked to see very bad service from a esteemed company like lastminute. As I didn't have any choice, I booked the same accommodation thorough booking com as I didn't want to lose the place and also, I have booked a taxi from the airport to that accommodation. Funny outcome was while we were in the airport, Lastminute contacted us and said that we don't have any accommodation and money will be refunded. It was a joke. Can you imagine If I not book that accommodation, when we reached there with my children there will be no place to stay. Is this a good customer service? I am really disappointed, I will never book through lastminute and encourage others not to

Hello, I hope you are well and happy. Please understand this is not directed at yourself of any front-line staff I have dealt with today.

While I take responsibility for several issues that happened around my inability to travel to Goa in India as arranged with you company. There are some issues that I believe are worthy of further investigation from your side.

The primary issue being that it was never communicated that I would require a tourist visa for the destination. So, although I missed the flight, my entry into the country was always in question. With all my attempts to replace the flight (A single flight to Goa), blocked by the lack of a visa. My journey to Goa was designed to help resolve several mental health\ stress related health issues I had been suffering with.

As such I would like to formally request this is investigated as a complaint, by both yourselves, and the Airline (Air india).

I have suffered both financially, emotionally and my health has been affected. My day has been spent attempting to arrange a visa. With travel pass to central London to go to the consulate, and several attempts to achieve this visa via both in person and virtually. All provable by images. While I understand that as an adult, I have a responsibility for the events of my day. Whenever I have travelled to a country where a visa was required the seller/ provider (yourself in this case), for example on both previous trips to Australia, I was advised if not able to not proceed with the booking/ checking in without this in place.

I have found you communication misleading as to how easy this process would have been from your emails and as you can see from my new booking to Greece, via your website, as an alternative, I have now had to make alternative plans. In the attempt to salvage some form of holiday. Rather than travel back to my hometown of Swansea completely disappointed.

While this investigation/ Complaint review takes place I will consider my options regarding my communication of your handling of this event on social media and will naturally communicate my issues with as many friends and have my image of your business coloured by this experience. Investing time and review into any unfair activity.

In the meantime, to facilitate this can you please forward a full SARS request to my email or via disk to my home address to facilitate my decisions regarding this moving forward.

I would like to say that all communication with web chat/ front end staff has been excellent.

Kind regards

Ross.

I made a hotel booking which I cancelled withing the free cancelllation period. However when i called to cancel it as i wanted to change hotels, I was not given a full refund and instead have received a credit voucher instead.

This took place in August 2022.

I am very unhappy with this experience and had i known this would happen i would not have booked through lastminute.com.

On 7th June 2022 I booked return flights to Turkey for myself and my daughter for September 8th-15th.

Unfortunately, my daughter was taken ill in July and admitted to hospital. This would be for a long time, no less than 6 months and I sent Lastminute proof of this in a hospital letter.

I requested they cancel my daughter's flights ONLY, not mine.

I received confirmation of this and a small account credit a few weeks later.

I checked with them that my flights were ok and they said Yes (I have proof of this in conversation transcripts).

As my my travel date approached, I suddenly couldn't access my lastminute account. I contacted them and still they reassured me everything was fine, even though my booking was not showing on Turkish Airlines.

I was beginning to panic as I was taking connecting flights from Belfast and I did not trust lastminute to have flights for me as none of the Turkish flights could find my bookings.

I rebooked at a cost of £500, using different airlines.

When I arrived in Stansted I once again checked and there were No seats for me that I had booked, so I would have been stranded had I not rebooked alternative flights.

Lastminute did not want to know. They did not care. They even said'You accepted a refund, so the matter is closed'. Absolutely ridiculous.

They treated me absolutely appallingly and would have left me stranded if I had listened to their lies. They lied blatantly and I have written proof of that in my transcripts. They also lied on the phone to me. They are extremely unprofessional and the customer service is appalling.

I would like a refund and my flights reimbursed that I had to be pay for again due to the incompetence of lastminute.

I booked flights and hotel deals to Ghana. was told all i needed to show at the hotel in question, "Embassy Gardens" was the booking number.

Lastminute.com wasn't sending my communication about arrival time to the manager. The personnel that was supposed to check me in waited all day and left. I had to wait for her to come back almost 2 hours after i arrived.

This was on the 23rd of September.

On Monday the 27th, i received a call via the caretaker that the 'owner' of the apartment would like to see me, to check with me everything was alright. Since Thursday 29th of September was my free day, i said he could pop in.

When he arrived, he sat down and told me he's not been paid and needed my CVC number to 'charge' the credit card. I was astounded. He didn't come to find out if i was receiving excellent service but to demand for around $1,500!

He would not leave until i had some something. I chatted with Lastminute.com customer service guys and they said they would talk to him. They never called him in 30 minutes. It was a tense situation in which i worried if he was going to call the police or something. In the end, he demanded for my email because he would 'want the issue resolved and wanted to keep me in the loop'. I had no option than to expose my email data to him because Lastminute.com put me in an impossible situation.

I checked out on Saturday 1st and when i got back to London on the 2nd, it was the 'owners' email i received saying i have to help him get his money as the Lastminute.com folk told him he would receive his cash but hasn't.

Now, i am being hounded by a guy i should never have had contact with. I paid the full costs of the travel upfront to Lastminute.com. I was exposed to danger in a third world country where powerful people can turn the police against you. I felt really threatened physically and emotionally.

Worst of all, i couldn't even find a complaints number on my portal on Lastminute.com's site!

I want to take this complaint to the highest level it could. I think my rights have been breached and mentally rattled.

Dear team,

I am writing this email to ask refund about my returning flights cancelled on 09/08/22 when we were already in Italy.

See details below:

Booking reference: [protected]

Passport number: AS7428027

Departure airport: Catania-Fontanarossa Airport, CTA

Scheduled departure time: 16/08/2022

Arrival airport: London Heathrow Airport, LHR

Number of passengers: 4

Marco Giuseppe Pandolfo

Isabelle Pandolfo

Hayley Pandolfo

I received an email about returning flights cancellation when we were already in Italy.

Airlines should try and organise a replacement flight for you within two days, however, that never happened. We had to buy new flights tickets very expensive not on the same day but on the 19th. This caused a lot of problems like, where to stay for 2 nights, paying handbags which were not included on the new flight and so much stress. I would like the total refund for new flights, additional trolley we had to pay, plus compensation.

I have been asked to choose refund options:

* £236.69 of TRAVEL CREDIT (Valid for 12 months from the date of issue)

* £121.69 Refund decided by airline

Considering that I will not be able to travel within 12 months, I have to decline option 1.

I would like to know how the refund has been calculated, considering that:

1- My original ticket paid on 14th of March was £564.19 (please see receipt attached)

2- The Airline cancelled my returning flight the 9th of August (ONLY 7 days before)

In addiction on point 2, I would like to highlight that no option of returning flights have been provided.

Moreover, according to "UK Civil Aviation Authority", I am entitled to have compensation from the Airline. "If your new flight departs no more than two hours before the scheduled time of your original flight AND your new flight arrives less than four hours after the scheduled time of your original flight, you are not entitled to financial compensation".

Considering that the new flights available were 48 hours after our original ones, I will ask £520 of compensation for all 4 passengers.

This compensation will be added to my original request of £405.64 (price of new returning flights) and £55.46 (additional luggages), for a total of £981.1 (£461.1+ £520)

I look forward to a full response to this letter.

Regards,

Agata Nicosia

My first flight had been delayed and 60 minutes before take-off I found out I would miss my second flight (connecting flight).

1) I contacted the airline who told me there was no alternative flight (connecting flight), also I would need to find accommodation and then claim this back from the airline.

2) I then contacted LastMinute.com via 'Chat' as no other options.

a. The agent told me to board the first flight.

b. The agent said they can see seats on an alternative flight.

c. The agent said I had lied and not contacted the airline.

d. The agent contacted someone at the airline and said they will deal with my case when I arrive for my connecting flight and they cannot do anything.

e. The agent then told me not to board the first flight and instead they will book me onto an alternative flight later that day where they could guarantee me a seat.

f. The agent sent me confirmation by email (after asking me to formally accept the new arrange on ’Chat’).

g. The agent said they can see seats on their system however, these cannot be booked and it is likely the system is out of date.

As a result of these steps, I missed my holiday. I am awaiting a full refund. The above happened within 60 minutes and I thought I may need medical attention because it was very stressful. I am seeking compensation for a holiday I could not take because of the actions of your agent. I have lost £400 as this is the money I exchanged to go on holiday.

I emailed LastMinute.com to ask how I raise a complaint but the steps they provided do not work (my flights are greyed out and I cannot select them to make a complaint). I will place this complaint on the internet and I have sent you a copy via email. If you cannot process this as a formal complaint, I will contact the newspaper (daily mail, the sun and the BBC), to see if they can help.

Dear Last Minute customer services,

I’m writing this email to complain about the services I received when using your company to book flights.

Booking reference: [protected]

I had contacted your services to change a flight. After having issues contacting customer services over the phone (as by booking reference or contact number was not recognised) I relied on your online chat for all contact. Although this worked, it significantly delayed any communication.

I contacted customer services using this system to change my flight to a day earlier. This being Easyjet U28832 on the Sun 18/09/11 – 14:10, to Sat 17/09/22 Easyjet U28832. I then payed for this flight change (£79.86) and was told that the booking had gone ahead. I then canceled my accommodation I had purchased prior to my trip, and on the day of my new flight caught a taxi to the airport.

I then waited in the check-in line for two and a half hours before I was told that I was not on the flight…. I contacted customer services, again using the online chat. They were unable to tell me why I was not on the flight. After prolonged communication they were able to confirm that I was still on the original flight. They sent me a refund for the change in flight cost and emailed me my E-ticket for the original flight on the 18th of Sep.

I then had to arrange accommodation and airport transfers as I now had to stay an extra night. This caused additional costs of £76.92 (£27.75 airport transfers & £49.17 in accommodation).

With this being my first solo trip, this situation was extremely stressful, and from my perspective appeared avoidable.

particularly being a first time solo traveler.

I’m looking forward to hearing a reply. Please let me know if there are any further details you require.

Alouette Flowers

[protected]@gmail.com

+44 [protected]

Booked flights through Lastminute.com with Ryanair from Edinburgh to Santander on 05/01/22, booking ID [protected], to fly on the 08/09/22, which was confirmed by e-mail and automatically transferred to my diary. Come the morning of 08/09/22 I referred to my diary expecting necessary information to be available to check in on flight, however, all that was in diary notes was a reference number which was incompatible with Ryanair’s booking in system. Because it was so long since booking the flight I could not remember who I booked the flights through or find your confirmation e-mail. After 2 hours of frantically looking through my e-mails and bank accounts I could not find any means of tracking down the flight confirmation, at which point I phoned Ryanair to ask if they could confirm that my wife Irene Sloan and myself Hugh Sloan were booked on flight FR 7616 on the 08/09/22 from Edinburgh to Santander. The person was very helpful but I believe that due to last minute.com using an amended e-mail address, i.e, my email hugh.[protected]@gmail.com….. was unwilling to confirm whether we were on the flight or not. At this point we panicked and decided that rather than lose our holiday decided to book the flights again. Immediately on booking replacement flights with Lastminute.com and checking into our account we discovered our initially booked flights which we were able to use. With the replacement flights at this point still awaiting confirmation we thought that we should be able to easily able to stop this booking from going through, but could I find a way, I spent at least a further 2 hrs, trying to make contact with someone to cancel the flights, all avenues being blocked by your automatic answering system, advising that flights were awaiting confirmation. I did eventually get through to one of your assistants after the confirmation of the flight email came through at 12.21 on the 07/08/22 Booking ID [protected] only to be told that as flight had been confirmed that it was up to Ryanair as to whether they would accept a cancellation and provide any credit. I confirmed that I wished Booking ID [protected] to be cancelled then only to be told that cancellation fee was cost of the flight. Under consumer rights we should be provided with the opportunity to cancel any product especially within 1 hour of booking, which I believe your system prevents and hence my request for either a refund of the £225 spent on a flight that we were unable to cancel.

As a couple of suggestions on improving your booking system:

You provide an emergency telephone number to sort out this type of problem

The automatic diary entry includes your name Lastminute.com name and possibly even the booking date making it easier to track down your confirmation e-mail

Have a system that prevents the booking of 2 people with the same names on the same flight on the same account.

I have purchased 3 tickets on 02/08/2022 and the amount showing in the screen when confirming was much less then £2.900. Booking ID2116000191.

However, soon after I have received an email from PayPal of the amount of 3,929.41, to which I called the paypal I informed this was not correct, they said to contact the company first. On 02/08/2022 at 17:14 I have received an email from last minute just stating the tickets and the amount , no specification how much per passenger but informing that I had a premium package, to which I have no idea why it is included until this date.

I then contacted the company and explained the amount was not correct and the staff informed that it was canceled it and that I should receive a refund within 7 days. The email of the cancellation conversation reached me in the evening of the 03/08/2022.

On 09/08/2022 I received an email with my option for a refund, showing that I had 3 option and the maximum refund offered is £2,703.78 if I choose the credit option! I was even more worried as it does not give me a full refund option! I have never knowingly requested any insurance as I do have my own. If the cancellation request was approved why carry on with a insurance, that was never requested?

So many questions I have and little answer I get that justify this burden on me.

This is a total disrespect with a consumer, since I reported the problem with the amount charged straight after seeing the PayPal email and when explaining the situation over the phone to Last minute I was never informed that I would never be offered a full refund.

This obscure action in online purchase just increase the discredit and lack of trust in your company.

Following this I called the costumer services of Lastminute.com and complained about the wrong amount they agreed to process the refund for which I received an email confirming the refund request was processed and I should hear soon from them.

I have talked to the customer service again today (28/09/2022) and after explaining for the third time what happened I was informed that the case was with the responsible team and I should receive a answer soon.

I informed that I have been waiting for quite a while for my refund and nothing has happened, but there was nothing that she could do, she confirmed the call was recorded.

It has been almost 2 months waiting and I have been given the same answer, that the responsible team is looking into it. I have never requested anything extra apart form the tickets itself. I have never received the full descriptive receipt detailing what has been charged. If this exist it was never shared with me.

Yours faithfully,

Ianda Rafaela Crozier

Dear

Thank you for the email informing me that you were unable to provide the Early Check in service and for the subsequent refund.

Unfortunately, there were other aspects of the holiday which I feel warrant some recompense and they are listed as follows:

· Having booked the holiday as a package, I expected all travel arrangements to be made by you and was dismayed to discover that the ferry and other necessary transfers were not included. This added a considerable amount of stress and extra cost to the journey and is not something I have experienced previously from a package holiday with any company. The reason I booked a package as opposed to organising my own travel was to take out the stress and have a relaxing break; the worry and uncertainty of organising travel in an unfamiliar country was far from relaxing and definitely had a negative impact on my holiday.

· The holiday flight times did not prove to be compatible with the ferry crossing times, meaning that we needed to stay in Santorini for a few hours each way before the next stage of our journey. This also necessitated having our luggage stored safely during the hours we were waiting for our ferry/flight. The total cost of taxis, luggage storage and ferries added an extra £360 to the price of our holiday; there is no mention of this significant hidden extra cost in the holiday information which is disappointing and would definitely have made me think twice about booking.

· The length of time taken to transfer from Santorini to Ios and vice versa is also not mentioned in the holiday information but it effectively took 2 days off our holiday. We arrived at our hotel after it had closed for the night and there were no facilities available other than the room and some bottled water.

The return ferry transfer had to be made at 1.30 am in order to guarantee making the flight; this meant that we lost the last night in our room and the following morning’s breakfast.

On a positive note, I would like to say that the fights were good and the hotel and resort outstanding; I have booked with your company before and my previous experiences have all been positive.

I hope you will agree that in terms of hidden costs and stress-free travel, my experience falls short of what I have come to expect from your company and deserves recompense.

I look forward to hearing from you,

Kind regards,

Simon King

To Lastminute.com

We hope you can assist. My partner and I had booked the flight as below with yourselves for our holiday.

Booking ID: [protected]

16 Sep 2022 Direct PNR: TBL5UE



14:05 TLS Duration: 1h 10m 15:15 AJA

Toulouse Blagnac Air Corsica XK 0721 to Ajaccio Napoleón Bonaparte

Economy

Prior to this flight we were flying with Ryan Air from Stansted to then join this connecting flight for our holiday in Corsica, Ajaccio.

However, on the 15th (day before) Ryan Air sent us an email to tell us that our flight with them was cancelled due to the French Air Strike on 16th. On finding this out we were devastated and obviously looked to see if any other flights were available for us to connect with the flight from Toulouse, booked with yourselves. Unfortunately, it soon became clear that this was not an option.

Through endless searching the best option to us therefore was to fly to Lyon through EasyJet and then get a different flight (still with Air Corsica) through yourselves from Lyon Bastia where we would then have to hire a car from Bastia to Ajaccio (Approximately 2hours and 30miute drive). The was our only real option to get to our holiday destination that day.

We therefore then called yourselves and after a long hold we did speak with a lovely lady and fortunately we also recorded the call. She informed us that to change to a different flight with Air Corsica on the same day would be fine and that we could get a refund on the Toulouse flight. We were so relieved and pleased that we had this option and were grateful to lastminute for their support.

We therefore booked the flight

Booking ID: [protected]

16 Sep 2022 Direct PNR: JLN9PI Lyon to Bastia.

Now we are being informed by yourselves, shockingly, that we are not entitled to a refund and that your employee miss informed us. As you can imagine we are very upset and disappointed at this treatment and feel strongly that this is not fair to subject us to your error.

We are therefore, requesting a full refund for our flight that we were informed we were entitled too from Toulouse to Ajaccio at £204 on 16th, as above.

We hope that this matter can be resolved amicably and without us having to raise this matter further through the relevant governing bodies. On speaking with Air Corsica, they also tell us that the flight refund should come through yourselves and not direct through them despite your latest employee telling us that we should go to the airline direct?

We should not have been mis-informed and therefore we look forward to your effective response on this. It is concerning also that other people have been subjected to this treatment.

Kind regards

Nicole and David

Good afternoon, we booked a holiday with Last Minute Holidays but cancelled due to personal reasons. I contacted Last Minute and they said we were entitled to a full refund that was on 31st May 2022 however to date 23 September 2022 16 weeks later we have not received our refund.

This clearly is not acceptable as it is stated via Citizen Advice and confirmed by a Customer Service Assistant employed by Last Minute Holidays that refunds take 14 days to refund. All calls to Last Minute were recorded so they have a record of the conversations.

On the 15 September 2022, I received an email from you to say that you were unable to do issue with the boarding pass to fly with Wizz airways, on the 16 September from Buddapest at 17:55 and that I should do it on line or at the airport. I tried to checkin on line, but was unable to do so and tried to get the boarding pass at the airport and I was informed that, as I didn't have a boarding pass, that I had to pay Forint - 14350 to check-in as this covers the taxes for me to board the plane.

I have a receipt for this charge and can provide as proof that amount was paid.

My booking reference is: [protected] - Sharminie Goonetilleke.

sharmi.[protected]@gmail.com

Telephone No: 44-[protected]

You also sent an email to say that as you were unable to do the check-in on line that I would be refunded the money and I received an email on the 16 September, to say that you had credited my account with £3.89, which is not a reasonable amount to cover the inconvenience, stress and the payment I had to do the airport in Buddapest.