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Lately experienced twice item purchased just send a small envelope!
One was immediately refund, another one drag and delay till today 17 days still never refund.
3 days ago (last Friday) chat with Lazada and mentioned that will make a police report and they immediately told me the refund was approved but in their app no update and check my bank no refund will wait till later today no refund will make a police report!
* Suspect they are making false transaction to do money laundering in Singapore! Many case has been report sellers change name and still sell again in their platform.
Recommendation: Beware don't buy from Lazada if possible
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Lazada SG is either not doing anything about or endorsing illegal activities on its platform. Up the matter immediately to their customer service and insist on a written confirmation of your refund. If they fail to act promptly, report the suspected fraud to the police and inform Monetary Authority of Singapore (MAS) about possible money laundering issues. Let other people know as well so that they can put pressure on Lazada and cause them to do something about it and clear up their platform