Lazada SG
Reviews and Complaints

I would like to take this opportunity to report an unpleasant shopping experience at Lazada.
I purchased a set of Xreal AR glasses and Xreal Beam Pro at Lazada for $500.
Below are the details of the order:
Item Name: XREAL Air 2 Pro Electrochromic Intelligence AR
Glasses Portable Projection Screen Translation Glasses
Order Number: [protected] of the order:
(There is another order which is the Xreal Beam Pro)
However, I received two pairs of socks instead of the AR glasses. Please see the attached photos.
I therefore file for a refund because this is likely fraud. To my surprise, the Lazada team rejected my request, quoting the following reason:
“The AR glasses are fragile so the seller sent the socks first and will send the AR glasses three days later. “
But till now, I have not heard anything from the seller. Moreover, the reasoning given by the seller and agreed by the Lazada team is unfounded. First, why is that the seller cannot send the goods at first attempt especially when the parcel is delivered by Sinpost? Is this a common practice for all valuable parcels? Second, there is no info about the second shipment as it will not be tracked by the Lazada platform and hence who can assure that the goods will finally be shipped to me? Because there is no separate tracking in the Lazada platform. It is out of the radar system! And it potentially can be a loophole for the unscrupulous seller to take advantage.
I hope Lazada can investigate the matter as I am deeply upset by the Lazada team who rejected the refund request. It is shocking that the staff of Lazada is helping the seller to cover the fraud.
I hope something can be done to uphold the security and faith of Lazada, which is a common shopping platform for many Singaporeans.

I recently made a purchase on Lazada, ordering three items which I will refer to as A, B, and C. Items A and B were supposed to be delivered to my first address in Pasir Ris, while item C was to be delivered to my second address in Toa Payoh.

Unfortunately, item A arrived two days after the expected delivery date. But that was not the worst part. Items B and C did not even arrive at all. I waited for a while, but eventually decided to send an email to Lazada to check on the status of item C. To my surprise, I received an email reply from them stating that item C had been dropped off at the nearest post office in Pasir Ris. I was so shocked that I had to take a screenshot of my order number and address and send it to them. After checking, they told me that item C would be redelivered and item B was at the Pasir Ris post office, and I was asked to pick it up within 10 working days.

First of all, I don't understand why the item was dropped off at the post office instead of being sent to the delivery address. Some of you might say that it's because nobody was at home, but that's not the case. Due to the fact that we are working from home, there are always at least 2-3 people at home at any given time. The delivery guy did not even turn up at all, and there was no absent slip given either. However, the customer service officer insisted that their guy did turn up and nobody was at home, without any evidence or proof.

As for item C, it finally arrived after three days. But when I opened the package, I found that it was not even what I had ordered. I sent an email to Lazada, and it took them two days to reply, saying that they would refund my money. So overall, it took more than a month to get my items, and to make matters worse, one of the items was not even what I had ordered.

Is Lazada really worth it? Do you really want to waste your time and order from them just to save a few cents? I suggest you think twice before making a purchase on Lazada.

My experience with Lazada SG has been a rollercoaster ride. I have been using this platform for the past year and have ordered a variety of products ranging from a mini tripod to a dishwasher. While there have been some good experiences, there have also been some not-so-great ones.

One of the biggest issues I have faced with Lazada SG is the return policy. Many sellers do not accept returns for change of mind, which I find frustrating. After spending a significant amount of money on a product, I believe I should have the right to decide whether I want to keep it or not. Unfortunately, this is not always the case with Lazada SG. I have had to keep products that I didn't like or didn't work for me, simply because the seller wouldn't accept a return.

Comparing Lazada SG to other online shopping platforms like Amazon, I find that the shopping experience is not as great in Singapore. There have been instances where sellers have sent me the wrong items or low-quality products, and I didn't have the time or energy to go through the hassle of returning them.

However, there have been some good experiences too, especially with Redmart. They have been accommodating when it comes to processing returns for rotten or incorrect items. Overall, my feelings about Lazada SG are mixed. While it's convenient for buying groceries, I wouldn't recommend it for buying clothes due to issues with sizing and quality. For items of medium prices, it's hit or miss, and for expensive items, I would advise caution as once the money is in the seller's pocket, it's difficult to get it back.

In conclusion, Lazada SG has its pros and cons, and it's important to be aware of them before making a purchase. While there are some good deals to be found, it's important to read reviews and do your research before buying anything.

I have been a frequent shopper on Lazada and I must say, it's been a mixed experience. As a US citizen residing in Thailand, I have had my fair share of hits and misses with the products I have ordered. While most of the merchandise has been satisfactory, there have been instances where I have been disappointed with the quality of the products.

One major issue that I have faced is with the product descriptions. Lazada claims that their products are made of "100% cotton" but in reality, they are a blend of cotton and polyester. This is a major problem, especially in humid Thailand where such fabrics can be hot and sticky. I have tried to leave honest reviews on the website, but to my surprise, Lazada immediately takes them down. This is quite different from Amazon, where customers can read both good and bad reviews.

It seems like Lazada is trying to sweep the problem under the rug, but this approach is not going to work in the long run. By censoring their customers, they are only going to lose them. Amazon has a loyal customer base because they value their customers' opinions and feedback. Lazada needs to follow suit if they want to retain their customers.

Another issue that I have faced is with products shipped from abroad, which usually means China. I advise buyers to be cautious when ordering such products as you cannot opt for cash on delivery (COD) and it's not practical to open the package in front of the delivery person. I once ordered a "bath brush with long handle" which arrived in a tiny package from China, and to my surprise, it was just the brush part without the long handle. This was ridiculous and a waste of my time and money.

In conclusion, Lazada has its pros and cons. While the website offers a wide range of products at competitive prices, the quality of the products and the accuracy of the product descriptions can be questionable. Lazada needs to take customer feedback seriously and work towards improving their services if they want to retain their customers.

I recently had a bad experience with Lazada SG and I want to share it with my friends. I usually shop online on other platforms like Taobao, Aliexpress, and EZbuy, and I have had good experiences with them. However, my first and last encounter with Lazada was not a good one.

In August, there was a promotion blitz where MediaCorp and Lazada had a marketing partnership. My family and I were trying to purchase a TV online, and we were surprised to find out that the seller on the Lazada platform was a scammer. The seller used the platform as a front to cheat people and had no intention of selling the TV. The scammer had a complicated way of operating, and they illegally transferred funds out of the Lazada wallet, all within the Lazada platform.

What surprised me was that Lazada was not aware of this fake seller. I don't understand why Lazada doesn't vet the authenticity of the seller to protect all buyers. At the very least, there should be some screening of potential sellers to ensure that they are genuine. Lazada should know that there will be lots of publicity during a promotion blitz, and they should be more vigilant.

But that's not the only disappointing part of my experience. After the illegal activity, I tried to reach out to their customer service by writing through their help center, but I received no reply or acknowledgement after writing seven messages daily from the initial transaction. I had to seek help from other sites to get through to their so-called customer service located overseas.

Their customer service was not interested in solving customer problems over any purchase issues. It was very frustrating, and I felt like they were only giving me lip service.

So please be careful when using the Lazada platform for your purchases. There are many scammers on this platform, and Lazada is not serious about resolving these issues. They don't even offer refunds when a police report is filed.

I recently made a purchase on Lazada SG and I have to say, I was extremely disappointed with my experience. I ordered a pair of headphones a few weeks ago and when I received the item, I noticed that the packaging was in poor condition and looked like it had been re-sealed. Upon opening the package, I realized that the headphones were not powering on or charging. I immediately filed for a replacement online and followed the process diligently. I filled out the necessary forms, found a printer to print the package label (as I don't own one), packed the item as per their instructions, and contacted the courier to inform them of the time and day I would be at home. Unfortunately, the courier was unable to confirm the delivery time, so I had to file for an early out at work. After successfully sending the item back to Lazada, I received an email stating that I would not be able to receive a replacement due to a few reasons, such as the item being out of stock (even though I checked and it was still in stock), price difference, and more. They proceeded to refund the item without considering my concerns. I was extremely disappointed as I only needed a replacement and the refund couldn't compensate for all the effort and inconvenience I had experienced. If they refused to replace the item due to a price difference, does that mean they are selling faulty items at a cheaper price or working ones if you are willing to pay the full amount?

This is not the first time this has happened to me. I also purchased a bag from them a few weeks ago and the stated delivery date range had passed, but I still hadn't received the item or an update. After a week, they said they would cancel the order, which was weeks behind the stated delivery date. Once again, they didn't care about my concerns. This is really disappointing as they don't seem to care about their customers. They make us suffer due to their broken system and don't care about our consumer rights. They just slap us with their terms and conditions.

As someone who has ordered around 50 items in less than a month, I have noticed a few things about Lazada SG. Firstly, they engage in false advertising and will sell cheap items, but you have to buy at your own risk. Secondly, they sell old and faulty items. Thirdly, they have delayed delivery times and will automatically cancel orders without any explanation. Fourthly, they have no customer care and don't seem to care about their customers. Lastly, their internal process seems to be broken.

I have read a lot of complaints online and it seems that I am not the only one who has had a bad experience with Lazada SG. I hope they can improve their system and start caring about their customers.

I recently purchased a surprise box from Lazada SG on 12.12, which included a wireless earphone for a steal at $49. However, upon charging the earphone for the first time, I realized that it was damaged and unable to charge. I immediately contacted the customer service team for an exchange, but to my dismay, I was informed that the earphone was sold out and that Lazada would not be liable for any exchange according to their "policy". Mind you, there was no such policy stated anywhere.

After much delay, I was offered a refund of $49 by the Lazada customer service team, but I was also informed that I could purchase the earphone again at the full price of $159.90, a price difference of $110.90. This was an unreasonable offer, and I refused to take it. To make matters worse, no one bothered to follow up on my case for four days, and I had to consistently contact them to get an update.

Finally, on the fifth day, I was able to speak with a manager over the phone. However, this lady manager, who refused to give her name, was extremely condescending and rude. She barely spoke throughout the conversation and put me on mute, forcing me to constantly ask if she was still on the call. After about 10-15 minutes of call, she gave me an ultimatum - either take the refund or she would hang up the call. She hung up without providing a solution.

Immediately after the call ended, my order status was changed to return, and I received an email asking for the time of pick up for the return. When I went back on the live chat to speak to another customer service agent asking for the lady manager's name, I was told by a customer service agent named Dan that he would not disclose the name. The manager had such arrogance over the call but would not dare disclose her name.

This issue was more than just a failed delivery of goods. The customer service team was downright bad, and it's unsurprising, given the attitude of the manager leading the team. If you ever receive a faulty product from Lazada, best of luck to you. You will need all the luck dealing with the customer service team.

I've been shopping on Lazada for years and while sometimes orders get cancelled for no reason, I've generally been happy with the products and service. However, my most recent purchase of a sofa left me with a really bad experience.

I ordered the sofa on Fri 6 Nov and it finally arrived 4 days later than the latest date indicated, even though the tracking claimed the item had arrived in late Oct. When the delivery guys from ZTO arrived, they just chucked my purchase at my condo carpark saying it couldn't fit into my lift, even though it was still wrapped. I tried to remove the wrapping so it could fit into the lift, but the guys said they had to leave in a hurry and would come back later to bring it up to my house if it could fit into the lift.

When I opened up a bit of the package, I saw damage to two of the legs and immediately called Lazada. Ace attended to me and sent me the relevant forms to fill in for pick up. I called back the hotline and got hold of a male agent to confirm whether to click on returns or Taobao bulky item and he insisted just returns would do.

After doing all that, I waited stupidly around in the carpark for a pick up as I had stressed several times to Lazada that my condo did not allow my item to be chucked at the carpark and it needed to be removed that very day! However, after calling Ninjavan, I was told that pick up was scheduled for only next Monday!

I called back Lazada and was told there was nothing they could do, so I had to go beg my condo management to find me a place to stash the sofa. Thank goodness they took pity on me.

Today, 9 Nov, I emailed Lazada's email on pick up and got a message saying that this mode of contact had been discontinued and not to reply. I also messaged Ninjavan early in the morning and informed them to give me a more accurate timing because I would have to arrange with my condo management to retrieve the sofa. Ninjavan assured me the delivery guy was already on the way.

However, when the Ninjavan guy arrived, he was shocked because all he came with was a small van and he showed me his delivery instructions which said small item. He said he would call back his supervisor and see how to proceed. I also called Lazada and JD and later Joy said they would arrange.

My condo only allows me to keep the sofa until today in their holding room. Who knows when the pick-up will be and whether it will even happen today. I can only pray as I wait stupidly in the carpark again.

Lazada SG (lazada.sg) recently had a promotion where customers could spend $600 and receive a $60 voucher on 11.11. I was excited to take advantage of this offer and decided to use my voucher towards the purchase of a GoPro 7. However, my experience with Lazada quickly turned into a nightmare.

Before making any online purchases, I always make sure to check the seller's rating and ensure it is 90% or above. Unfortunately, the seller I chose was uncontactable for 15 days and my purchase status remained pending processing. During this time, the estimated delivery date was rescheduled once. Eventually, the seller contacted me to inform me that they had to cancel my order due to a lack of stock.

I assumed that since I made my purchase through Lazada, a reliable and trustworthy platform, I would be able to receive a refund and make another purchase. However, this was not the case. I had to contact Lazada customer service every day to receive updates on my refund status. Eventually, I was informed that Lazada would only refund the amount less the $60 voucher I had applied. This meant that the $60 voucher I had earned by spending $600 with Lazada was gone simply because the seller was unable to fulfill my purchase. I appealed this decision.

It is important to note that the $60 voucher was part of Lazada's 11.11 promotion. I had made multiple purchases with different sellers in order to achieve the $600 spending requirement on Lazada. This means that I had earned the "Spend $600 to get $60 voucher" from Lazada's promotion and not from any other seller. Despite this, Lazada's customer service staff informed me that they were unable to reinstate my voucher as the "code" was issued by the seller. They suggested that I take advantage of their upcoming promotion by visiting a specific link.

I found this response to be frustrating and disappointing. Lazada's customer service should have checked the facts before replying to me. Additionally, I was unable to leave a review or rating for the seller who was unable to process my purchase. This type of seller can greatly affect a customer's shopping experience with Lazada.

I do not believe it is fair for a loyal customer to bear the $60 loss simply because a seller was unable to meet demand. After 15 days of delay in processing and 2 weeks of constant chasing for a refund, this purchase was a total nightmare. I am now hesitant to make future purchases through Lazada, especially during promotional periods.

I had a really bad experience with Lazada SG (lazada.sg). I returned an item on 9 June 2020, but only received my refund on 19 Feb 2021, which was 8 long months later. To make matters worse, I received my refund in the form of store credit, but when I tried to use it to make a purchase, I received an error message. I contacted Lazada through the live chat on 23 Feb, and spoke to an agent named Aileen. She told me that there were irregular activities in my account, but didn't explain what they were. She also said that I couldn't use any vouchers or promos.

Over the next 2 weeks, Aileen still had no updates for me and the issue was still not resolved. I replied to her email again on 9 Mar, but received an auto reply saying that the contact channel had been disabled. I then spoke to another agent through the live chat, Gerry. He listed a few suspicious activities found in my account, but didn't provide any further details. I replied to his email twice, requesting for someone to call me and explain what exactly happened. However, I received no reply from him and no call from anyone.

On 10 Mar, I went on the live chat again, but the agent was pretty unhelpful as well. Despite telling me to expect her email "by the end of the day", I have heard nothing from her to date, 1 week later. Moreover, before I could respond to her, she left the chat.

Frustrated, I called Lazada's hotline directly on 11 Mar, and spoke to an agent named Candy. She was constantly interrupting me and asking me ridiculous questions like why the voucher code is so long. She also "guaranteed" me that I would get an email from her, and an update within 48 hours. However, it has been 7 days and I have received NOTHING from her.

On 15th Mar, I went on the live chat again, and got connected to an agent called Chris. He was very unhelpful and left the live chat before I could finish. He did this TWICE. When I connected to the chat for the 3rd time, I got connected with Coco, who was very unhelpful as well, and ended up leaving the chat even before I could finish, again.

All I have been asking for was an email address to send the details of my situation to, and that I would like to speak to a manager or have one call me. But apparently, they have no manager to call or email. When I asked Coco if they had an email address customers could send feedback or enquiries to, she said yes, but couldn't give it to me due to "data privacy". Does that even make sense?!

I called the hotline again and asked for Candy as she was supposed to follow up on my case. However, the agent who answered claimed she could not transfer me over (even though Candy was around), and that she had to send a request to her group. As expected, Candy has never called me back.

Despite being a "live chat", all the agents have just been giving me very automated replies and repeating the same thing as the others, which do not even answer my questions. So 7 agents and 3 weeks later, my issue has still no progress. All I have been getting is really crappy and frustrating service from Lazada. I hope they can improve their customer service in the future.

I recently had a less than satisfactory experience with Lazada SG (lazada.sg). I have used their services in the past and have always been pleased with their seamless service and timely delivery of goods. However, my recent experience has left me questioning their choice of distribution partners.

Lazada SG partners with several distribution networks across Singapore, one of which is Ninja Van Singapore. Unfortunately, buyers have no say in the selection of the distribution partner. I made several purchases over the Black Friday weekend, all of which were gifts. I had ample time for the items to reach me or the collection point. However, when the items reached the collection point, they were rejected for delivery. A second attempt was made, but it was also unsuccessful.

Upon checking with the collection point, I was shown a screenshot of the conversation between them and the delivery personnel. It was evident that there was an issue with the QR code (Ninja Van) that did not allow the package to be released at the collection point. I was shocked to see the false reasons provided by Ninja Van Singapore's tracking system, such as "refused entry by security personnel," "location is closed," and "could not reach the recipient." It seemed like they were shirking responsibility.

I tried to contact Ninja Van Singapore through their contact number, live chat, and email. However, all of them had a unified response that the "package is out for delivery" or that "the package will be delivered in 1-3 days." I explained the urgency of my need for the deliveries as I was to meet my friends for whom these "gifts" were for. I even offered to pick up the packages at the warehouse, but I was refused this option due to the complicated processes that Ninja Van Singapore is maintaining to preserve its processes. This is not in sync with the aims on Ninja Van Singapore's website, which states that "Delivery services in Singapore need to be adaptable."

It was not an anomaly as three of my packages were still floating back and forth between the warehouse and collection point over a few days. All of this was due to a malfunction of a QR code, and there was no attempt to resolve the fault with the QR code after the first failed attempt of delivery at the collection point.

During this time, I received calls, messages, and emails from Ninja Van Singapore updating me that the packages are out for delivery and that the driver is on the way. They asked for verification of my residential address and contact number, which I provided over the few times of contact via the many platforms, including the authorization to deliver to my residence. However, there was no driver that showed up. Singapore is too small for a delivery journey of this sort to be 1-3 days.

There seemed to be several folks acting on the matter parallelly and were unaware of each other's actions taken towards "resolving the case." It was not a concerted effort. At the end of the week, I received a call from Ninja Van Singapore informing me that I had missed calls regarding the delivery arrangement for that day, and therefore delivery attempt had failed. I had provided the authorization needed as well as the details of my residence on several occasions by then. It was frustrating that even this attempt was foiled due to a redundant process that Ninja Van was anal in seeing through, i.e., needing yet another confirmation/authorization for delivery.

Ninja Van has clearly lost their purpose, which is to simply "deliver" goods in this case. Arduous internal processes and technology and the malfunction thereof seem to get in the way of achieving this. The initial problem was the QR code – no QR code, no problem.

On a separate note, Ninja Van Singapore is very strict about verification of customer details before releasing packages. However, they are casual about providing contact details of customers to sub-delivery companies who deliver goods to the wrong house. This transpired on a previous day and was yet another incident independent of the above.

At this juncture, I might say that it would be reasonable of me to ask Ninja Van Singapore to make arrangements for my packages to reach my friend's residence after I gift wrap them once they are delivered to me, or to compensate me for transporting the items to my friend. I have met my friend without the gifts as of today as they have yet to be delivered to me. She will be flying out of Singapore hence the need to meet her.

I question Lazada if they are happy with their agreement with Ninja Van Singapore. I would think that sellers will certainly not be happy with them for failing to deliver in the promised timeframe to customers. Lazada, are they not concerned that they will lose their consumer base due to significant inefficiencies that affect their primary business?

It would certainly be interesting to know if other delivery partners of Lazada function in a similar manner and to know if this is the industry norm in Singapore Post, CJ Logistics, J&T Express Singapore.

This is the worst ecperience in Lazada. Never encounter this kind of delivery matter. Unacceptable. Almost 2 months but haven't reached me...

Supposed to reached by 9 October. But today already 19 November.

I tried to contact the seller but the seller was irresponsible. Just simply answered me that can't help me.

Please kindly look into this matter & refund me. Thank you.

I call lazada to cancel my order on June 2023, told me need 21 working day up to start cancel my order after cancellation has to wait 15 days then can get a refund so every month I call and they say they will help me to cancel and refund and still not cancel and refund, I have call again and again 4 or 5 time still cannot cancel and refund up to now already more than 6 month still not cancel my order.

Hi Lazada Customer Service,

I had been waited long time and never receive my purchased goods Teva sandals from Lazada junyuestore!

Ref:

Item ID: [protected]

Invoice No.: SGLVG202301241078106

Invoice Date: 06-01-2023

Order Number.: [protected]

Order Date: 06-01-2023

I had email to "[protected]@care.lazada.com" since dated 24 Jan 2023 to complaint since no response, and felt cheated.

Therefore I had requested for money refund because nothing was delivered to me. What is the point of generated Tax Invoice but no goods are delivered.

I am disappointed that Lazada did not reply to my request thus far. I doubt that the "junyuestore" is still active?

Please assist to refund my money and I do not want the sandals now.

Thank you have a nice day

Lee Foong Yan (Mr)

email: lee.foong [protected]@yahoo.com

I recently made a purchase on Lazada SG for the Apple AirPods Pro with Wireless Charging Case. The order number was ***9023614. When I received the product, I was disappointed to find out that it was a fake product. The serial number on the packaging and the device were different, and the device itself was malfunctioning worse than a locally made Bluetooth headphone.

I contacted the customer support team at Lazada SG, and after waiting for a week, I received a response. Unfortunately, they were unable to process my request for a return. They stated that they only accept returns for counterfeit items if they were purchased through Lazmall. They also mentioned that the product description stated that the item was OEM (Original Equipment Manufacturer), which means that it was not authentic.

I was frustrated because the mention of OEM was in small font and did not grab my attention. It was disappointing to find out that Lazada SG was selling fake products, and it was even more frustrating that they were not willing to process my request for a return.

In my opinion, Lazada SG is not a trustworthy online store. They are selling fake products, and their customer support team is not helpful. I would advise others to avoid buying from Lazada SG to avoid similar experiences.

I had a really bad experience with Lazada SG (lazada.sg) recently. I ordered an item and it has been three weeks since it was delivered to my place. I have been requesting for a return but nothing has happened yet.

Lazada initially told me that the item has been with their courier partner, Ninja Van. However, this was not true. I later found out that the item belongs to a product category that Ninja Van does not handle. Lazada was fully aware of this but still kept lying and refusing to refund.

Ninja Van came to my place three times to collect the item but each time, they had to return it as their warehouse cannot handle it. Lazada was aware of this restriction but still kept insisting that the item was with the courier.

The case status on Lazada's website shows that the item is "On its way to SELLER / with courier". However, the seller never came to collect the item and I never received a refund.

I am really disappointed with Lazada's service and their Chinese owner. It's completely shameless how they are treating their customers. It's just like how they spread the Wuhan virus across the globe!

I have attached a photo of the item that Lazada sent me. It's really $#*! and I would not recommend anyone to buy from them.

I used to be a big fan of Redmart - their website was so easy to use and I loved the weekly voucher code discounts. I've been shopping with them for over two years now and have always been impressed with their extensive inventory and great customer service. However, since the merger with Lazada, I've had a few bad experiences that have left me feeling frustrated and disappointed.

Firstly, the user flow on the website has become so confusing that I've accidentally placed orders that were later cancelled because payment wasn't received. It's an online credit card payment system, so I don't understand why this is happening. To make matters worse, I never received any notification that my order had been cancelled - no email, SMS or phone call. It's incredibly frustrating to think you've placed an order only to find out later that it's been cancelled without your knowledge.

More recently, I had an issue with a damaged product in the warehouse that meant over half of my order wasn't delivered. Again, I wasn't notified in any way and the refunds they issued only covered some of the products that hadn't been delivered. It's really difficult to find a phone number to call Redmart now and when I did manage to get through to customer service, they were basically helpless.

Overall, I'm really disappointed with the way things have gone since the merger with Lazada. I miss the simplicity and ease of use that Redmart used to offer and I'm not sure I'll be shopping with them again in the future. It's a shame because I used to love this website, but now it's just causing me more stress and frustration than it's worth.

It has been a whole week since I placed my order on Lazada SG and I am still waiting for my items to be delivered. The new delivery service, Ninjavan, which is also used by Zalora, is causing me a lot of inconvenience. They send me a message in the morning saying that they will deliver TODAY and I have to be at home the whole day. This is impossible and very bad customer service. It feels like they don't care about their customers at all. Is this going to be the norm every time I order from Lazada? If so, I will have to look for other options.

To make matters worse, I was not at home when they claimed to have delivered my items, even though they had not. They are liars and this is unacceptable. I also made a purchase of three items - a mouse, keyboard, and monitor - but they are all being delivered at different times. This is a terrible delivery experience and I have to be at home the whole day for just three items. It seems like I will have to go back to the old-fashioned way of shopping and buy the same articles from Challenger. It might even be cheaper and less time-consuming.

This was definitely the last time I purchased from Lazada. I hope they can deliver my items soon or just refund me so that I can go shopping at Challenger. Lazada, you should be ashamed of yourselves for providing such poor customer service.

I recently had an experience with Lazada SG (lazada.sg) that left me feeling frustrated and disappointed. Firstly, I was charged an extra $1 for no apparent reason. When I reached out to customer service, I asked if they could get back to me by the end of the day. However, the customer service agent avoided answering my question and instead tossed me around like a ball between three different agents.

Despite my explanations, I was transferred three times and had to repeat my request multiple times. I even asked the agents to listen first or please explain to their colleague so that I didn't have to explain for a third time, but both requests were ignored. To make matters worse, I was transferred without my consent and despite my protests. The third agent even ignored my question about getting back to me on the same day. Thanks for listening and transferring despite my protests, John!

On top of that, their system is laggy in processing payment. I was unable to process my payment and my order was cancelled. I was then tossed around like a ball between the merchant and agent, with no one seeming to care about my issue. The agents would just apologize and eventually hang up on me if I didn't take their response. Thanks for enhancing my experience, Muy! Even the merchant was more patient and nicer than their agent.

To add insult to injury, their agent's way of handling frustrated customers is by hanging up on them! There's no point in trying to give feedback because they don't even have an official email address for customers and claim that their hotline is full.

Overall, this was not the best customer service experience I've had. I was left feeling frustrated and disappointed with the way my issue was handled. I hope that Lazada SG can improve their customer service in the future to avoid similar experiences for other customers.

I recently had a less than satisfactory experience with Lazada SG (lazada.sg) and their customer service. I encountered a problem with their online purchase system and was disappointed with the way it was handled.

I had ordered several items and paid using a voucher worth $50 and my credit card. However, one of the items was unable to be delivered and Lazada refunded me with a voucher worth only $39. I tried to use the voucher to redeem and order again, but it was not successful. I called and wrote emails to Lazada, providing them with screenshots of the error message, but it took many calls and repeated explanations to their customer service staff before they finally re-issued another voucher code.

I tried to order again using the new voucher code, and this time it was successful. However, when I proceeded to order, the system replied with an error message saying "oops... order not successful". I was frustrated with this error on their online order platform, but when I contacted their customer service staff, they replied with a message saying "you will not be able to use any vouchers or coins during checkout" and "Lazada would not be allowing you to utilise any voucher on our platform with no appeal allowed".

I was disappointed with this response from their customer service staff as the error was from Lazada's side with their poor online system, yet they forbade me from utilizing the voucher. I requested for a refund of $39 to my credit card, but after waiting for a week, there was still no reply from Lazada. I had sent many emails and made numerous calls to them, but each time I was answered by different staff and the issue was escalated to nowhere. It was like a merry-go-round with no solution in sight.

Overall, my experience with Lazada SG was not a pleasant one. I encountered problems with their online purchase system and their customer service staff did not provide me with a satisfactory solution. I hope that Lazada SG can improve their online system and customer service in the future to prevent such issues from happening again.

I recently made a purchase from Super Value (W) on Lazada SG on the 3rd of June 2022. However, I have been facing some issues with my order. The status of my order has been showing "to ship" for quite some time now, and I decided to message the shop on the 22nd of June to inquire about the delay. The shop replied the next morning, stating that they needed to check on the status of my order. I waited until 6pm that day and messaged them again for an update. The next morning, they finally replied and asked me if I wanted to wait for my order or if I wanted a refund.

I asked them how much longer I would have to wait, but they only replied the next morning, stating that they had no idea when my order would be shipped. Frustrated with the delay, I decided to request a refund. The shop replied the next morning with a simple "sure", but then I heard nothing from them again. On the 28th of June, I messaged them again to ask how they would process my refund, and they replied that they would only refund me if the courier confirmed that my package was lost.

To my surprise, I received an email yesterday stating that my package had just been delivered. However, I did not receive any package at all. I immediately called the Lazada SG help line, but the operator's response was disappointing. They told me that Lazada SG could not do anything about it and that it was a matter between the shop and me. I find this very unacceptable, as I have shopped on other platforms before, and they always take responsibility for such issues and ensure that I receive a refund or a new package.

This experience has left me feeling very disappointed and frustrated with Lazada SG. I do not think I will ever shop there again, and I will also be warning my friends and relatives not to shop there either. The platform is too unreliable, and the customer service is not up to par.

In the middle of April 2020, I decided to purchase two blue Air units from Lazada. Unfortunately, when the delivery agent, Ninja Van, dropped off the box in front of my door, there was only one unit inside. I was shocked and confused as the paper attached to the box clearly stated that there were two items. To make matters worse, the delivery agent did not ask for my signature before leaving. I tried to spot him, but he was already gone.

I immediately contacted Lazada's online chat customer service to complain about the missing item. I also reached out to the blue air official store, which was the seller on Lazada. However, they claimed that the delivery agent had picked up two items as per my order, so it was not their problem anymore. I was left with no choice but to rely on Lazada to resolve the issue.

I contacted Lazada every week to follow up on my refund, but their response was always the same. They promised to investigate and process the refund, but they could not tell me when I would receive it. The item was worth SGD899, and I was getting more and more frustrated with each passing day. All the customer service representatives kept repeating the same sorry and asking me to wait. To make matters worse, they even blocked my email after a month, claiming that it was an automatic system response.

I felt hopeless and frustrated. It seemed like Lazada was not taking responsibility for their mistake and was hoping that I would eventually give up and stop nagging them for a refund. This was unacceptable, and I could not believe that a company as big as Lazada could be so irresponsible. It has been more than two months now, and I still have not received my money back. This is a nightmare, and I cannot believe that Lazada is treating their customers this way. When will I get my money back? This is unbelievable!

My experience with Lazada SG has been quite frustrating. My first purchase with them turned out to be a nightmare due to an incomplete address given to the third-party vendor by Lazada. The customer service agents kept asking me to repeat my address, and they even insinuated that I was the one who gave the wrong address. The parcel was left at Speedpost for a week, and no one bothered to contact the post office to redeliver the parcel.

I decided to send an email to the CEO, hoping that someone would take notice of my situation. The next customer service agent told me that she would handle my case, but I waited for a few days and noticed that the parcel was still not fixed with the post office. According to the post office, they had not received any call from Lazada, but the Lazada customer service agent told me that they had contacted them. Who was telling the truth?

I couldn't wait any longer and decided to call the post office to reconfirm the address with them. They told me that the unit number was incomplete, and I even told the Lazada customer service agent about the mistake. Unfortunately, the same problem arose for my second and third orders. The second order was fortunate because the post office dispatch took the initiative to call me to reconfirm the address. They had the right not to do so because they did not work for Lazada. However, the third parcel has been with the post office for days, pending redelivery.

I sent two emails to the CEO and the assigned customer service agent two days ago, but I have not received any responses yet. It's frustrating because I feel like my concerns are not being taken seriously. I hope that Lazada SG can improve their customer service and address these issues promptly. It's important to ensure that customers receive their orders on time and without any hassle.

I recently had an experience with Lazada SG (lazada.sg) that I would like to share. I ordered a remote control toy as a present in July 2018, but unfortunately, it arrived with missing parts. I contacted the seller and they promised to send over the missing parts. However, I had to wait close to two months for a package to arrive, only to find out that it was not the missing parts I needed. I contacted the seller again and they once again promised to send over the missing parts. I waited for another two months, but the package that arrived was still without the correct missing parts! I tried to contact the seller again, but they have gone quiet and are ignoring all my attempts to reach out to them.

Feeling frustrated, I decided to contact Lazada customer service for help. They tried to contact the seller, but unfortunately, they received no response from the seller after a week or so. It seems like they cannot even control the sellers on their platform. In the end, they told me that they cannot do anything and that it's my problem to sort things out with the seller. During the email exchanges with Lazada, I noticed that the people replying do not seem to bother or cannot read, as replies on different days are sometimes the same canned or "cut and paste" answers.

Overall, I would advise anyone to avoid using this e-commerce platform. There are so many better ones out there. It's also worth noting that their site doesn't allow you to leave negative reviews, so take all reviews with a bucket of salt.