Daraz.pk
Reviews and Complaints

As someone deeply involved in the world of online shopping, I understand the importance of a seamless experience. Daraz PK, a popular platform, seems to have garnered mixed reviews. While some customers praise the variety of products available and the convenience of delivery, others express frustration with delayed deliveries, poor customer service, and even instances of receiving incorrect or low-quality items. It's essential to approach shopping on Daraz PK with caution, ensuring you choose reputable sellers and stay vigilant throughout the process. Remember, your online shopping experience should be smooth and enjoyable, so make informed decisions to avoid any potential pitfalls.

As i have bought a deep freezer from daraz before four weeks and it was my first experience in daraz,the product was out off any fault and defects

First toner I have purchased from daraz and I love it. I have super sensitive skin and this product did not irritate it at all. I have good experience of online shopping with daraz

This is the best app I ever had. I can buy all my daily like hacks on this app. This is the best site for shopping and anything else. If you want good stuff I recommend this for you

MashAllah awsm...spoon stand mangwaya tha pic sa zyda real ma awsm ha or quality b zbrdst ha...sb ko daraz recommend karu ge...or delivery b 1 to 2 dayz ma ho gue thi...jb b daraz say kuch b mangwaya awsm experience rha

Usually I purchase many products from daraz but I found one store is best at daraz called dm traders https://www.daraz.pk/shop/dmtraders you can buy wallets, watches balloons and kids toys from this store they are providing very good quality.

The ads have become a big tremendous problem overall the entire website! They have made all the ads up to 1 minute and now I can not even watch a good video without getting interrupted. Such a shame that my once escape to the world has now been shattered towards this tragedy! I am now deleting it!

Dear Daraz Team,

With reference to the subject mentioned above and your email regarding the Order Delivery, we are shocked and confused. We have not yet received the OTP for Collection, yet we are receiving emails and notifications in my Daraz app stating that the Order has been Delivered. What kind of service are you providing to your customers? This is my first experience with DARAZ, and it might very well be my last due to my total disappointment with this service.

I ordered almost 6-7 items for the first time through the DARAZ App and received a notification in my Daraz App. Yesterday, we also received a call from your Daraz DHA Lahore Shop informing us that the order was ready for pickup. I informed my big brother, and he visited the Daraz DHA Lahore office around 6:35 pm. The Daraz representative asked for the OTP, and we provided it for two items, one for a Baby Doll and one for a trimmer. The shopkeeper handed over these 2 Items, and we received them at approximately 6:59 pm. When my brother inquired about the other items, he was told that only items with provided OTPs could be given. My brother returned home with the 2 items, which turned out to be disappointing due to their difference from the advertisement, poor quality, and malfunctioning.

Please take serious action to deliver the missing items on an urgent basis. I also request an update on the status of my pending orders, including a kids bike and Eye Glass frames.

Why apple left daraz?
Awareness post of daraz Company with Pakistanis businesses
As a seller on daraz for the past 5 years on daraz, I have learned some basic things which I want to share with you gays
I don't want negativity but just the truth

1st If you start a store on daraz and your brand is a well-known brand so daraz team management will order your products from your store to keep you running for some time and half of that orders will comings back to you as delivery failed and damages if you claimed to them they will hold your payments and put different sections on your brand

2nd thing if daraz sees your products customers demand a lot so your business will be stope on the same date they will start selling their own product and you will be kicked out from daraz

3rd if you faced any issue like missing items are extra commission charged from your store items and you trying to clime your case from them they will kick you out after a week of the claim

4th daraz CEO says to the news that daraz has been on a loss in Pakistan for the past 8 years
No that's 100% wrong because as I'm a daraz seller for the past 5 years if you sell an item worth *** they will deduct *** rupees as commission in one order from one seller in my every week's sale they get more than 3laks commission from just one seller like me so think that Pakistan has more 1lk sellers how much they really earn in Pakistan markets
Ceo claim because 1st thing all these commissions are black and they not paying tax for it to the Pakistan government 2nd they don't want any more prominent companies like Amazon to come to Pakistan so they acting like they are at a loss in Pakistan

5th seller support team
If you faced any issues as a seller and you reached them for help first 2 hours they will be trying to escape the chat then they will be telling you
Call us on the contact number if you contact them on the phone they will be telling you to reach us by email so they will give you emails
Then when you email them they will reply after 8 days and again they will send a chat link and suggest you chat with our support team so it all goes in round
And your issue will never be solved

6th security of the seller
I met with a lot of daraz managers from different cities
If they have your mobile number they can edit your products delete your products cancel your order hold your payments deactivate your store this will be seller security on daraz more than half of the daraz managers will have access to your account

7th you can never set your own price on products if you did that daraz will deactivate your store and they not answering your call are messages so daraz will give the price then you will set that price on your products

8th the biggest mafia company in Pakistan is daraz not for costumer only for businesses they will eat your business capital
Keep a small suggestion from a seller of years on daraz

A. O. A...

Two weeks ago I ordered a product named as Special door dust stopper from daraz. But the parcel is not delivered to me yet. I also chat with the seller and he told me that your parcel delivery is Un attempted and you can receive your package soon.

I also received a call from daraz landline and they tell me that your parcel is delivered to you soon and also your money is returned to your wallet which is to be used in next 24 - 48 hours.

But they also lied to me. They don't deliver the parcel to me till.

Tracking number of parcel is [protected]

Kindly take action on my complaint and solve this issue as soon as possible.

Regards: Khuzaima Awan

Hello Daraz ,

Please help me to get the refund for this item order numb.

I have received an Empty plastic package there was content found .

I try to get the refund from the app .this item is no longer available.

Something happened during shipping or my order was not packed properly .

I paid cash on arrival to the delivery person . I want my full money back 2,148 rupees .really disappointed by the service

Regards

Syeda Fatima

E Mail: [protected]@icloud.com

Ph # [protected]

I have done multiple orders on daraz and orders were great through TCS and LEAOPARD.

But recently daraz change their courier service in my area to PK RIDER API and they are fraud and deceivers. It is my second failed delivery due to their lies delivery status.

Recently they did not deliver my parcel and marked my parcel as delivered and when I initiated a refund, Daraz canceled my refund request and said it has been delivered as it has your name mentioned in their system along with CNIC.

I told them I have already provided them with these information at the time of account creation and asked them to show me my written signature on receiver.

To that they did not have any answers and my request is still pending to this date. I want the rider service and daraz to be well punished for their pathetic behavior.

Daraz Customer care system is probably non-existent. An item was ordered and unfortunately paid via debit card instead of Cash on Delivery option. Since amount has been received to Daraz, delivery has been extra ordinarily delayed and upon query it is said to go and pick-up item from courier office.

Despite repeated complaints, no follow-up done and complaint could not be resolved.

Don't know how they r running business, had it been some North American or European country, they would have been banned to do business.

We understand that it is not fault of Draz.pk however I want to know how to handle this type of scam if happened, someone theft my debit card details and purchase some item of Rs.39,998 from Draz.pk when I receive the message I immediately call to United Bank but no vain. If I know the contact of Daraz.pk I may stop dispatching of such purchased good which is purchased by fraud by someone or trace the address/

Please guide

I bought a tablet from daraz.pk which arrived defective so I returned it as per return policy within 15 days but they denied refund saying it failed QC. But how can a product that was delivered defective pass QC? Anyway I have been denied refund and they aren't even arranging replacement. It's been nearly a month of complaining. The worst part is that they stopped responding to my emails. Now I don't have the tablet or the money. Daraz.pk is a rip-off 😡

I decided to leave Daraz Seller because of the worst ever service since 15 continuous days. Daily I contact with Daraz Seller Support Helpline but nothing has been resolved yet. I am so much tired from your overall team. No one tried to help out. Nothing has been done since 15 days. I invested a lot of money and my products are not uploading due to different types of errors occurring while product listing.

I I purchase a fridge model dowlance inverter 91999 in white color on daraz. when I process the order its shows 9 fridge in stock. I purchase through my credit card with instalment option with daraz voucher. daraz. daraz take fraud me not delved order my cash used by daraz he is not fulfill order. when product price increases they cancell my order. it's hapen start of month of February

I have placed an order on 25 feb 2023 of Z59 Ultra Smart Watch from Seller HOMEL, The Package was delivered by Rider representative named Muhammad Owais [protected],[protected]) on 27 Feb 2023.

After opening the package i was very disappointed to see a child digital watch of worth 100 rps. Attached please see the pictures .

I have ordered so many things from Daraz but never experience any Bluff or fake items but yesterday was very surprising for me .

i have complete video of package opening attached herewith .

please look into the matter and refund my amount or send me proper original Z59 Ultra Smart Watch.

Also one suggestion for DARAZ ,

Please allow to open the package in front of RIDER to confirm the originality of desire product .

Thanks .

AHMED HUSSAIN

[protected]

1. I got an order of 500 GB hard drive but after receiving customer returned it and when i receive that hard drive it was changed to 250 GB which is in 98% health

2. Internet Router Order Returned and its ethernet cable was damaged

Daraz,pk Refused to claim it.

Daraz is a scam they are not supporting sellers and never listens to them

3. Amd-A10 8600 Processor: (Delivery Failed) Item Return Received but is it damaged

AoA. Mn Sabtain Ali From Lahore. Mn Ny 31 Jan 2023 13:52:09 ko Order # [protected] Placed Kia tha Jo k mn daily basis py Chat sy baat kr raha hu or mjy kaha ja raha hy k kal mil jay ga kal mill jay ga or aj btaya gya k apka parcel Kohat mn para hy jo k kuch time mn apko mil jay ga. jb k mera address Punjab, Muslimabad, Muslimabad, h # 2 st # 3 Noori Darbar Road hy jo K Lahore Ka address hy is sy pehly b aisa ee huwa tha mn order kia to Kohat sy call I wo order cash on delivry tha to unho ny cancle kr dya. ab to order b paid hy. or issue ye nai hy k payment i hoi issue ye hy k ab mn complane ki hy to btaya gya 5 days mn apko issue solve kia jay ga. mn is wjha sy shadeed pryshan hu. very bad experionce ho raha hy Daraz k sath. kia koi solution ho ga k juldi ho jay. bcoz mn kuch ee dino mn out of country chaly jana hy.

Order # [protected].

I was ordered the product vide order # [protected] on daraz Pakistan and the store cancelled my order due to increase in rates and guide me to order again on new rates.

Is there is any policy to cancel previous order due to increasing rates.?

This is the trick to received more amount on re-order a product in online purchase.

Kindly bound daraz Pakistan to control this kind of online scam.

Regards

Their workers, their team, their management is useless...

I ordered silk boski fabric,

And I received a polyester fabric.

After I sent a complaint that "item does not match description" just because it's polyester fabric.. The quality check department didn't even hv the basic knowledge to verify that if the fabric is silk or polyester. Idots rejected my claim due to their own lack of knowledge and lack of skills.

In Daraz wallet withdraw payment was show successful transfer but still not receive any payment in my account please solve my issue as soon as possible em still waiting from 29 Nov and today is 7 Dec

next time im not doing any shopping from daraz and use any daraz wallet its last enough for me very slow service no better response i just want my money back