CB Online Shopping Daraz.pk Poor customer service and delayed deliveries

Daraz.pk review: Poor customer service and delayed deliveries

GenZsites of Denver, US

Dec 04, 2024 4:03 am EST

Verified customer

Featured review

I am extremely disappointed with my recent experience on Daraz. I placed an order (Order ID: [192684605572042]) on [date], and it was marked as "shipped" within a day. However, it has been [53 days], and the product still hasn't been delivered.

To make matters worse, I tried contacting customer support, but their responses were either automated or completely unhelpful. I asked for an update on the delivery status, but they only provided generic replies without addressing my concerns.

Additionally, the tracking system is unreliable, and I could not get clear information about my package's location. This lack of transparency and accountability is unacceptable for an e-commerce platform as big as Daraz.

I hope Daraz improves its logistics and customer service systems because experiences like this make customers lose trust in their platform.

Desired Resolution: I would like a proper explanation of the delay and an update on when I can expect my product to arrive. If the item cannot be delivered, I request an immediate refund.

Desired outcome: I would like an apology

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Daraz.pk Contacts

Daraz.pk phone numbers

16 492
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57%
Confidence score

Bangladesh

+92 21 111 132 729
+92 21 111 132 729

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37%
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Pakistan

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30%
Confidence score

Nepal

+95 997 014 0004
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Myanmar

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Sri Lanka

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+49 15 792 373 184

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52%
Confidence score

WhatsApp / Pakistan

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+977 980 129 2930

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3%
Confidence score

Viber / Nepal

More phone numbers

Daraz.pk emails

customer@daraz.pk

100%
Confidence score: 100%

Support

masood.ahmed@daraz.pk

99%
Confidence score: 99%

Daraz.pk address

6/A, Executive Tower, Dolmen City, Block 4, Scheme № 5, Clifton, Karachi, Pakistan

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