Leaf Home Water Solutions review: A nightmare

Business Review: LHWS of NC – A Nightmare Experience
If you’re considering Water Leaf of NC for your water filtration needs, I urge you to run in the opposite direction. My experience with this company has been nothing short of a nightmare—filled with lies, deception, and complete disregard for customer service.

Deceptive Sales Tactics

I hired Water Leaf of NC to install a sulfur water filter for my newly purchased home. The salesman, Mr. Farr, knowingly sold me a system that was not capable of handling my sulfur levels. His water tests should have clearly indicated this, yet he proceeded with the sale, hiding the fact that the system wouldn’t work.

After installation, they instructed me to “run the system for two weeks” to allow it to cycle and function properly. That was a blatant lie. I later discovered that the system cycles in just 20 minutes—meaning if it didn’t work immediately, it never would. They knowingly installed a useless system.

False Promises & Poor Installation

Failure to Connect the Refrigerator: Mr. Farr assured me they would connect my refrigerator water line. They didn’t. When I called him about it, they said they would charge me an entire new installation fee to come back. Obviously, I refused.
Delayed Installation: They scheduled my installation 10 days later than I needed it. When I found out the system didn’t work, they scheduled another 10-day delay before attempting to fix it.
Lazy Troubleshooting & More Lies: When the technician finally arrived, he claimed that two water lines were “flipped backward” and told me, again, to wait two more weeks for it to work properly. But as I already knew, the system cycles in 20 minutes, not two weeks!
Useless “Process” to Avoid Taking Responsibility: After it was clear the system was faulty, they refused to take it back. Instead, they scheduled another technician visit 10 days out again, just to “read the panel.” This was just another stall tactic.
Customer Service is a Joke

I called Water Leaf at least ten times, and every response was a robotic, scripted excuse. They refused to pick up the faulty system without first sending a technician—who, when he finally came, arrived in a car with no way to remove the system! When I explained this was pointless, he called his boss, and I received the same zombie response:

“We have a process.”
Translation? “Screw you, we’re keeping your money.”

Even Water Leaf’s corporate office in Ohio attempted to intervene, but their calls to the Greensboro branch were ignored. That was two weeks ago—and Water Leaf still refuses to take back the filter.

How I Finally Escaped This Scam

Thankfully, I disputed the charge with my credit card company, which refunded my money and promised to take Water Leaf to court if they fight it.

Today, I had a fully functioning sulfur filter installed by a reputable company (K-N-T-Co). Their installer confirmed that Water Leaf is infamous for being the biggest crooks in the area.

To make matters worse, I found out that:

Mr. Farr was fired from K-N-T-Co before Water Leaf hired him.
This very house had a Water Leaf filter installed 7 years ago—and it was immediately returned!
Mr. Farr was the salesman back then, too. He came here, recognized the house, knew the system wouldn't work, and still scammed me anyway.
Final Verdict: Avoid Water Leaf of NC at All Costs
Their sales team lies and hides critical information.
They delay installations and repairs to stall customers.
They refuse to take back faulty systems.
Their customer service is worthless.
I strongly recommend going with a trusted local company instead. If you’re in North Carolina, stay far away from Water Leaf—unless you enjoy being lied to and scammed.