LG Electronics
Reviews and Complaints

UPDATE - NOW GOING ON MONTH 5. No repair, no replacement and in order to get a refund I have to dispose of the unit at MY expense and do the following before I would get a refund:

follow ALL of the following steps:

1. Please remove the manufacturer’s ORIGINAL label showing the Model and Serial number. It can be found on the inside/back of the unit.

2. Affix the ORIGINAL label to this letter and send to LG Electronics using the FedEx prepaid shipping label.

3. Make a copy of this letter and your ORIGINAL label for your records

Please note: Your payment cannot be processed until we have received this signed document with labels from you.

You also acknowledge that you have agreed to properly dispose of this unit after returning the manufacturer’s model/serial number label to LG Electronics. (Not paid for by LG)

I contacted LG about a missing light bulb in my freezer when my new refrigerator was delivered on 3/2/22.

That was a month ago. I still haven't had a response. When I look up the repair receipt number, it is listed as still pending.

Unable to speak to a person, only automated responses the direct me to the repair lookup page on their website.

It is a new refrigerator so the bulb should still be available. This should be a simple repair.

On the 8 of April 2022 around 8pm my friend was having trouble with his cellphone and I told him to remove the battery to reset it.Upon his attempt the cellphone blewup in his hand hitting me on the back with a flaming projectile and falling to my apartment floor burning two holes on my floor and both inhaled black smoke that filled my apartment.i have pictures of the damages and the exploded battery.I noticed after the happening that on the back of the cellphone is a red colored attention notice that states please charge your battery for at least 5 hours before using your phone.And on a little white tag below it in tiny black letters states non removable battery.Your product should have a visable do not open in large red letters or the word Danger.

March 11, 2022- called Canada Support 1-888 number they could not assist us and gave us a service ticket number. After 3 weeks and numerous calls we were contacted by Max a Prorate team from 1-256 number he left us a message to call back. We called back and the person who answered doesn't know Max and cannot assist us. Spoke with Briunna she took our information and asked for us to send some info. via a text to a 1-256 number... she advised would call back. I sent the info last Thursday (same day we spoke with her) and today is Monday evening. No call... I also contacted Lowes where we bought the fridge back on March 10, 2018, been having nothing but troubles with them as well. I purchased a 4 year warranty. I am about fed up! Can someone please do something about this fridge. We have been without a fridge for a month now.

The unit id 4 years old. It started not cooling in January. The repair.

man came out and said it needed a new compressor. Two weeks later he came back and installed it. Two weeks after that it started not cooling again. The repair man came back and said the unit was leaking freeon inside the. unit and could not be fixed. I contacted LG and they said they had no information about that from the repair man. I was right there when he told them it could not be fixed on the phone. I contacted LG several more times on the phone and they said they needed to send out a repair man to make sure the unit can not be fixed. The unit has a 5 year warrantee and I want a new unit.

I have an LG dishwasher that I purchased from Home Depot in 2020. They also installed it. Last year, I had to replace the control panel. Within the last week, I have had an HE error after I run the cycle. When I opened the white plastic casing in the back of the dishwasher, I found burned and melted wires. I reached out to LG through their chat and was told that my dishwasher was no longer under warranty. I asked how I could file a claim because this is a faulty product and not necessarily a warranty issue. Within 2 years, I have had to spent hundreds of dollars on repairs for this dishwasher.

Purchased the LG ThinQ LFXS28596S refrigerator brand new in the end of Dec '21. Upon installing found it was not cooling properly, wouldn't get down to the set temp in either refrig or freezer. Have contacted Service numerous times. Appointment was set for a month out. Finally the day came & the repairman's car broke down so it had to be rescheduled ANOTHER month. Both times the entire contents had to be emptied.

Repairman came & said he fixed the problem, but upon filling the refrig/freezer back up it was not fixed. SO again I contacted LG service who keeps me they are waiting to hear back from a service person to schedule. Now that has been over a month! I have had this new refrig for now 3 mos and it hasn't worked and hasn't been able to be used, but taking up space in my kitchen. Luckily I have my old refrig/freezer still hooked up in my garage to use.

I really was hoping to get this resolved with LG but after 3 months with no resolution at all, I don't what to do. I have been told this last month that they are just waiting for a response from someone to do service. I have never had this poor service on any other product in my life. I have now used up 3 months of my warranty and have gotten nothing.

1 month after purchasing my refrigerator it started to build up frost after 3 service calls with the door and rubber seal replaced I was told that the particular lot of refrigerator was in correctly stacked in the warehouse which caused the frame to bend and it can not be repaired. They also said that the unit would be replaced, 4 times over the last 2 months lg has texted me with an appointment for the following day, each time I called to verify someone was coming which they confirmed never happened. My husband and I both work in healthcare and is very hard to take time off work and wait around for nothing. This nightmare has been going on since January and every time they request something from me after I send it they request it again. I have asked several times for the address of corporate to send a letter and no one seems to have it. Meanwhile the frost has taken over my freezer to where it does not freeze anymore.

My husband I purchase a brand new LG refrigerator a little over 3 years ago. About a month ago the compressor and blower went out (March 10,2022). We have been without a refrigerator for over 3 weeks or better. We have loss all of our food which total up to about $300 dollars or more.

The LG representatives have scheduled an appointment for us with a LG technician who has supposedly been riding around with the parts in his truck since March 22,23 and 24, 2022. The technician Maurice never arrived. I spoke with a supervisor and he reassured me that Maurice is schedule and will come out. I was also told that the representative has no way of complicating with the technician, which I know that is a lie.

My husband spoke with another LG technician on March 24, 2022 and an appointment was set up with A and E appliances in Savannah, ga for April 13, 2022. My husband called today (March 29, 2022) to see if the technician was still schedule to come out on the date as stated previously and was told that the schedule appointment was cancelled and rescheduled for April 27, 2022. This has been one of the worst experience when dealing with LG. We have a ten years warrant in which it seems like that does not mean anything to LG corporation.

I have reached out to LG president per their protocol about a little a week ago and has need heard anything or received an email in reference to this serious problems. I am trying to find out what will be our next options. We do not have that type of money to waste on an Applicance which is suppose to be the number one product on the market.

Antonio and Sarah Crawford

Savannah, Ga

On a 3 year old refrigerator, the water filter caused a leak throughout the refrigerator, Water throughout the entire unit and on the floor. In working with LG, the housing unit needed to be replaced. Spent $350 Labor & parts to repair and had the same problem. LG defuncted the refrigerator in December 2021. To date, still waiting for my refund from LG an had to buy a refrigerator which I has been out of pocket since LG has never sent me a check. Oh yes, multiple Return Authorizations have been given and magically, LG closes them. Been in touch with the President's office since the end of December with no satisfaction. You wait hours on the phone and are told it's this department, no let me transfer you the right department, no we don't handle that so let me transfer you again. It takes hours to find a person to speak with since their communication mechanism is simply to text you. If you don't respond that day, they close your case. Now in month 5 and have wasted over 60 hours trying to resolve the matter. In shopping for the replacement refrigerator at Mom & Pop stores, they have the same experience and do not carry LG Products.

I called and spoke with a CSR on 3/20 after running diagnostic for error code on fridge, was suppose to get a call in 24 hours no call! called again on 3/22 and was told the repair requested was kicked back to customer service, CSR sent another request for fridge to be repaired again suppose to get a call in 24 hours, I get a call to from LG asking me what the error code on my fridge is? really its in the notes! this fridge is a 1 1/2 years old it should not be having problems I spent good money for it and all I am getting from LG is the run around. apparently there is no one in my area (Columbus Oh) to fix the fridge thats what I am being told by CSR.

On 3/15/2022 I had an LG Service repairman at my home to fix my LG Refrigerator, Model # LFX28978ST. The ice maker and freezer stopped working without warning spoiling over $100 of food in my freezer. I decided to pay the $132.50 service fee, (non-refundable), for LG service since I trust the competency of LG. Up to this point in time I haven't had any issues with my refrigerator. Upon arrival, the LG serviceman immediately indicated I had a refrigerator where the compressor had problems. Sure enough, my refrigerator needed a compressor. However, according to the repairman the refrigerator couldn't be repaired since he could update the motherboard or replace the motherboard since it was unavailable, and couldn't guarantee I wouldn't have issues soon after the repair. Much to my surprise he said I needed a new refrigerator. I just can't believe spending thousands of dollars for a relatively new refrigerator and being told to get a new one which will only last 8 years. My understanding there has been a class action lawsuit regarding the LG compressors.

We purchased the dishwasher 7/08/19 in the amount of $533.16.

On January 10, 2022 the pump casing assembly failed.

It still functioned but very loud. We could not afford to have an appliance repair person come and out to repair.

My husband ordered the part which cost $222.29 and followed you tube instructions as to how to replace the part.

LG manufactures cheap parts guaranteed to fail.

We just had to spend $3,000.00 to replace a 3 year old Kenmore Elite Refrigerator with an LG compressor.

Any appliance or appliances with LG parts should be banned, appliances should be manufactured to last longer than 3 years.

I purchased a surround sound system December 2021. After a few weeks, the rear speaker started going in and out. I switched out the wires that connect it to the base and that didn’t help. I requested service and shipped the entire system to LG. When we got it back, it worked for a week and then the same thing started to happen with the rear speaker. Additionally, the sub woofer would shut off about every 40 minutes and would turn back on. I have emailed and called LG many, many times for several months. I was told they would either replace the entire system or refund my money. They do not email or return my calls. It has been over a year fighting with LG to get any help.

I purchased my LG Thin Q in July from Brandsmart. I called LG a multitude of times about programming the system, the machine not completing the spin cycle, and the machine accumulating rust. Well I have been getting the run a round for weeks. Finally LG said decided to send a repair technician. Here we go again with the run a round. The technician changed the appointment 3 times. The repair team said they had to change the appointment because they were waiting on a part to come in. How can they know which parts are needed if no technician has been out to diagnose the issues. I sent pictures through a text message. Finally he showed up with a very frightening and very disrespectful attitude. I asked not to block the driveway and to please put on a mask and if he don’t have a mask I can provide one for him. He came in and didn’t have the part that I was told he was bringing with him. When I questioned him about the part he was supposed to bring with him he became upset and when I showed him the rust he became enraged and jumped in my face and began yelling. I had to ask him 3 times to leave my home and the only reason he left is because I told him I was calling the police. Unbelievable that LG would send out someone with a very bad attitude. I am very afraid of this person will he come back? What’s his intentions? What’s LG intentions? I call LG 2 times immediately after this happened and no one from management has reached out to see if I’m ok or to make sure my repair gets resolved, Why?

the washing machine is 8 years old and has a 10 year warranty. the rotor and /or sensor is the problem ( seems to be a common problem according to social media). the LG warranty customer service team is asking US to pay for a technician to write a report ( cost over $250) and maybe they will maybe they wont fix it. LG don't have a service team so we need to use a 3rd party and pay.

we have been in contact with a service technician who says these parts are not in stock in Aust and may be discontinued.

They LG say that a case manager will be in contact with us within 48 hours then they will notify me what they will do in the meantime how do wash our clothes for the next week or 2 or 4weeks?

I purchased a LG ThinQ Washer/Dryer combination from Home Depot in Savannah GA on 1/29/22. I asked that the units be delivered on 3/7/22. Upon delivery, the washer was unpackaged and dented. Home Depot MDO office stated that is how it arrived from the vendor. The warehouse knew the unit was damaged and sent it to me anyways. There was over a month for this issue to be resolved before delivery. The unit was not back ordered. Now I am left without a washer and waiting for LG to call me within 72 hours to schedule a delivery. This is completely unacceptable. I planned well in advance do avoid issues. I am stuck without a washer after paying over $2,700.00 for the units. I asked that this be expedited as none of this was my fault and no one can make this happen. With this type of service, I refuse to purchase another LG nor work with Home Depot. Order number H0122-238303.

It is really sad and unbelievable that we have visited the moon and are planning to visit Mars but LG cannot design and produce an ice maker that will operate properly. I doubt I will ever buy another LG product ever.

Hello,please somebody can help me?I have an LG Q7+ and I can't update the operating system...the phone always asks for the update but can't install it...i restarted it with factory settings,since one week ago I just can't update it.Please help!I bought the phone in Spain in 2019,the model number is LM-Q610EA and the serial number is 806CYAS0007056...even if the phone I have it since 2019,i used it only for 2 months