LG Electronics
Reviews and Complaints

I have done everything the call center has asked me to do as they read off a piece of paper just to make sure i am doing my part. I am sending this soundbar back for the 3rd time as soon as i get the return label from LG. The original problem was the audio was interrupted here and there like it was deleting random parts randomly. The 1st time the service center said no problem and sent it back but the problem remains, the 2nd time i sent it back i included a letter explaining the problem with my phone number and they called me and now they understand what the issue is. The service center sent it back and the audio issue seems to be working just fine but they didn't send back my remote so i thought i would just use the function keys to adjust the settings but now they don't work so i am send this back a 3rd time. The call center is aware of this and they are horrible, they cannot relay the issues properly and they to me are not doing anything to get this done correctly in a reasonable amount of time. The supervisor is just as bad about getting this done, we cannot doing anything unless the service department deem's this repairable. This is how the customers are handeled, wow not impressed. The sad part is all i want is the product to work normal like it should nothing more or less. I am probably sending this into space but here you have it. Terry Henrich

Dear team,

I D JAGANNADHAM Ibought a led tv on 28/11/2017 in sonivision at gajuwaka, , registered mobile no:[protected], on my tv screen one small scratch is there so i call to service
person, complaint no:RNP180502000224, but it is not salved, before that it is working, now it
is totally damaged by company service person(MOBILE NO:[protected])

kindly solve my issue as early as possible

Regards

D JAGANNADHAM
-----------Customer Details-----------------------
Name : JAGANNADHAM
Street :
City :
State :
Post Code :
Tel : [protected]
Country : India

I recently purchase an LG television from Conn's. The television is barely over a year old. One morning, I turned on the television and it started going through a slide show of colors, red, white, blue, yellow.
After researching a bit, found out that this has happened before, usually after a power blip. I called about getting it repaired, but carefully considered will this happen during another power blip?
I have five other brands, including an older LG and never had a problem like this.
I have decided to take the television to the local recycling location and drop it off. I sincerely believe this problem can be eliminated, cut my loses at this point, about $1800 dollars to experience!

I bought the TV 1 March 2018. Recently a crack appeared in the inner screen along with various colored stripes. The other screen is pristine, no flaws, scratches, or marks of any kind. I contacted the LG Service Center in Phnom Penh, Cambodia and they requested that I bring in the TV. I took to their address and they looked at it and said it would cost me $500 USD to get the inner screen replaced and insisted I had broken the screen. There is no way possible the TV was damaged by me.
My first LG product was a universal DVD player that played both HD and Blu-Ray discs. I bought this player in the US and moved to Thailand. I accidentally plugged it into 220 V and it failed. I took it to the local LG Center in Chiang May Thailand and they immediately repaired it at no charge. I was so impressed I have bought scores of LG products since and have always been please with the quality and service.
This is the first problem I have encountered. I think it totally unreasonable to ask me to pay $500 to repair a $700 TV.
If any other information is required from me I can be reached by email ([protected]@gmail.com) or telephonically at [protected]
Thanks for you consideration.

About my LG TV on March 3 2018 . On April 13 it stopped working I called customer support and they recommended Ben's TV service to inspect and diagnose the problem was my TV. Bens TV inspected and they were supposed to order parts for it. Meanwhile it's been two weeks that I cannot get a straight answer from neither LG customer service or bens tv.LG customer service is pretty rude and they did not listen so I don't know what to do any further

i bought vacuum cleaner from 3 months and i have warranty for it the vacuum motor burned i asked the maintenance to change it for me they told me there is no change and it was so bad attitude and there is no director in the place i told them i want to meet the director they told me there is no director only technicians i called the call center also they Talk to me with carelessness and told me do what u want this is our system we dont care its the last time to deal with LG really i am so sad for this but there is no any respect for clients i bought the vacuum for 5000 L.e and i lost them how come that there is no manager in the main branch

I had got ur lg product (refrigerator GL-M472GLJM/2014).Its almost 3 year back at that time i had faith in ur company its one of good company in the World.Now i got trouble with your product same as above and already complaint ur company week before and got response with in a day anf who told its complaint of board and need to change that i told him ok just do that after 2 days gr came and he cannot fix that and he told sometimes its becoz of compressor so change compressor and check i thing some of ur worker dont know trouble shooting .i again complaint ur customer care last friday and they told me consultant will come saturday.no obe came at that day...i felt very bad with ur compnay now .no response so i hope good result for this message..my complaint numbr and mobile number attach down .
Thanking you
Comp no.RNP180413081471
MOB NO.+[protected]
ALTERNATVE NO.[protected]
NAME ASHRAF

case #5677829. model # [protected]. we purchased this from sears in feb 2017 with the 5 yr extended coverage. at the half way thru feb 2018 the refrigerator died. we call service and told to re-boot, we did nothing happened. we were then given an apt on 3.3.18. we are now 2 weeks into no refrigerator. the tech came and said checked it out and said parts were needed so he ordered them. now the parts will take another 1-2 weeks IF they have them. 2 weeks later the parts came now we are 4 weeks into no refrigerator. we called for an apt now that the parts came. apt scheduled for another 2 weeks so now we are at 6 weeks into no refrigerator. the tech put in the parts and said it would take 24 hrs for the refrigerator to come up to full status. it did for 24 hours and then died. called again for service, tech came the same day ( a miracle) told us oil in the lines from the old compressor they need to be changed along with the valves. he called the parts in. 2 weeks later partial delivery of parts. told the other parts on back order and might not be here until 1st or 2nd week of JUNE! we are now 8 weeks without a refrigerator. called to have refrigerator replaced, request denied since parts are on order. they issued a $50.00 ck for our problems. this is not even a $1.00 a day for the STRESS of the problem LG has created. it is lg's responsibility to honor the contract. we honored ours by paying in full for this refrigerator. some on was supposed to call us within 48 hours to let us know of the request to replace the refrigerator. NO ONE called us back. this is VERY POOR business and care for the customer. I know IF the refrigerator gets fixed it is just a matter of time before this scene is replayed. LG refrigerators look great and initially work good but don't last at all. it is also disappointing that customer service is out sourced and the customer service staff give you American names to make you feel like you are dealing with the states. it DOESN'T fool any one. I am extremely disappointed in the product and service and will go to social media including tv to put my problem in the front of the consumer so "caviate emture" buyer be Very Aware pretty things don't always come in nice boxes.

I think gas leak is a health hazard. I need refund or replacement of my fridge. Gas leak nd repair has lot of hazard for babies nd pets as the gas is dense nd stays low. I want justice for the money I paid. I need lg india to replace my fridge.. I cannot contact anyone who can resolve my issue.. as mails nd phone call land at one level. I dont trust lg no more now... if they cant resolve my issue

I purchased a brand new washer & dryer in June 2017. The washing machine was leaking at install and the installer had to fix it then. I should have just not excepted the washer and dryer then but I was in desperate need considering I already gave away a perfectly running washer and dryer amd the only reason I was purchasing new ones was so to the color. I have young children that I really needed to get laundry done. And when I placed the order for these new units it was suppose to be delivered within 2 days. Well I didn't receive the units till 3 weeks later and lg promised they would compensate if I waited the 3 weeks (which they did not). They never called or returned my calls! Now both my washer @ dryer (which is not even a year old yet) are not working correctly. I called and spoke with lg customer service 7 times and they assured me I would have a tech at my home to fix the units. It is almost 2 weeks now and they still have not sent anyone to fix these units. I am completely frustrated at this point. I spoke with a supervisor/manager earlier today who assured me she was taking care of the situation and would be calling me back today with an update. Well I she never called. I did receive a call from the tech telling me he has been rejecting the orders because he is not receiving the correct paperwork from lg. He was nice enough to go out of his way to let me know so I could put another call into lg to make sure they send the correct paperwork. Well I received a call finally today from lg who basically told me he can't help me! I am completely frustrated at this point. My units are not even 1 year old yet and on top of it I actually spent hundreds on purchasing the extended warranty. Why did I do that when they can't even send someone to look/fix my units? LG has the worst customer service I ever experienced in my life! I would never purchase anything from them again and will let everyone I know what I have been going through with this situation. Someone from LG better get this resolved ASAP or I will take legal action at this point!

NEVER AGAIN, LG!

LG has been a nightmare to deal with, their product unreliable, their service nonexistent, and their warranty service providers very expensive. I'm now reading complaints online of multiple repetitive failures. If this happens again, we're on to another brand before investing any more in this unit.

We purchased our LG Electronics 25 cu. ft. French Door refrigerator, model #LFC25776ST, serial #304TRNG0J279, from Home Depot in Lakewood, NJ, on 04/23/2013 after Hurricane Sandy flooded our 28-year-old Whirlpool fridge on October 29, 2012. We had been living with an old counter-top model since the storm. The new refrigerator was delivered on 05/15/2013. It cost $1, 798.00 plus tax, totaling $1, 860.88. We had attempted to research our purchase, consulting Consumer Reports which gave it status as their #5 pick. It was touted as being 30% more efficient than federal guidelines.

Fast forward past the RREM repairs, reconstruction, elevation, and mitigation of our home. On 02/13/2018, after only four years, seven months, and twenty-nine days in use, our refrigerator and freezer totally broke down. We lost, I would estimate, approximately $500 worth of food. The warranty was for 1 year parts and labor, 7 years on sealed system, 10 years on linear compressor.

On 02/13/2018, my husband called LG at [protected] and spoke with Millie, who transferred him to John, a repair tech at [protected]. He performed a computerized phone diagnosis and said that it was a "failed system" and that he could dispatch a repair tech which would cost $125 for 30 minutes labor, plus $35 for each 10 minutes over 30. He stated that parts would be covered under warranty, but not labor. He had to check availability and would get back to us. On 02/14/2018, my husband called back LG and spoke with Ricco who told us someone would get back to us to set up the appointment by 3 p.m. When no one called by 4:30 p.m. my husband called LG back and was told that they needed 24 hours more to "attempt to send someone." On 02/15/2018, at 12 noon, My husband called again and was told that they couldn't schedule anyone until Wednesday, 02/21, or we were told that we could try ourselves to book a local LG authorized repair service.< /div>

There were only two local LG authorized repair dealers near our area. My husband called the first one, Jersey Coast Appliance in Toms River, NJ, and was told that the service call would be $109.95 just for diagnosis. Even though they are on the LG Web Site as an authorized service provider, they stated that "they don't work with LG for warranty parts, " so we'd have to absorb the cost of any necessary parts. He scheduled an appointment for Saturday, 02/17.

I called the other local dealer, Alpha Appliance Service in Jackson, NJ. on 02/16, and was told that they do deal with LG for warranty parts and that their service charge would be $85 to diagnosis, which would be applied to the cost of the repair order. So, I called Jersey Coast Appliance back to cancel the appointment with them. Alpha Appliance came out on Monday, 02/19 and stated that the refrigerator needed a compressor, evaporator assembly, filter, dryer, R134A, new Freon. They charged a total of $560, plus $37.10 tax, for a total of $597.10 for a half-hour diagnostic call and a two hour repair call. The warranty on their labor is for only 90 days.

I feel like we've been victimized twice, once by Hurricane Sandy, and now by LG.

NEVER AGAIN, LG!

It is very disappointing that I bought the LG TV, model 55UJ 7500 on 01-Oct-17 at retailer shop. However, the malfunction occurred less than 3 months (Date of call was 07-Mar-2018). After LG technical representative checking, he confirmed the malfunction should be caused by defective panel PCB. Meanwhile, the counter indicated the usage time is less too

It makes me feel desperate, I don't expect that TV cost over HKD%10K, but it product quality and reliability are low & bad like this.

Moreover, I had told customer service staff I requested to carry out product exchange to another brand new (same model) and had required her to escalate to her supervisor after rejected me. Also, she made me very upset due to she asked the field technician to call back me and persuade me to repair the defective TV only.

I want to ask is it the normal service level & culture of LG enterprise globally. If yes, I won't further straggle it anymore and accept the repairing.

However, I MUST NOT buy any LG product in the future due to low quality, low reliability, & low customer service level.

By the way, there is order no. for your information. RNP180306016415. Hopefully, I'm expecting there will be sincere feedback from your customer service by TODAY.

I paid 5300.00 for TV. The Screen has defect vertical line down the left center of screen. Iit cost me over 200.00 per month to watch this TV...LG will not stand behind product. I realize it was out of warranty so they sent me to repair store they can t get replacement screen. The screen only is 2850+tax none are in stock @LG...what a joke. I guess they are going up like flash cubes honoring extended warranty holders.

i sent my proof of purchase they keep passing me around from one department to another.

Dear Sir
In 29. March 2018, I purchased LG OLED55C7GI Smart OLED TV 55 Inch, by serial number 802STWH37747 from Goldiran Plus 21 (Kashani) and on 30. March.2018 this TV installed and commissioning by Mr. Ahmad Shahedi as GOLDIRAN technician (Code No. 9407017). After installation of the TV, I was waiting for a gift card from the seller SMS, but this did not happen! so I contacted with GoldIran But they told me that there is no record of your purchase in them system!
I contacted the store (Goldiran Plus 21 - Kashani)), where I bought the TV from there, they said they were being tracked, I contacted Goldiran again. they told me, due to a personal error, my mobile number was incorrectly entered with the mobile number of another customer and told me mentioned via email to GoldIran given the fact that I registered 3 times during the tracking numbers 17879, 17923 and 17924 on the site of the company Goldiran.
Anyway at several times, I called and announced to the number of 84733 (CRM). It's interesting to note that during this time, LG's (GoldIran) customer service department did not even contact me, and they did not ask what the cause of my discomfort was and why I was tracked three times.
In my opinion, this means they did not paying attention to the e-mails sent by buyers due to poor management in customer services.
I'm really sorry to buy a products from LG (GoldIran) company and never again buy from this company. And I will also advise friends and colleagues. I suggest
to maintain your brand credibility, monitor the performance of your resellers in Iran
Best Regards
F. khodabakhsh
Tehran - Iran
Cell Phone +[protected]

I bought this oven (LDG5315ST) in July 2016 from Home Depot Mississauga, and I shipped it Jordan, for some personal issues we did not unpack it until two months ago, the stove is working fine, the ignition of the stove is fine, but the problem with the ovens, the clock keeps flashing and beeping, if you press any button it will stop for about 5 seconds and back to flashing and beeping, during this all oven function buttons are not working.
I want to mention that I bought a transformer and shipped it to Jordan with the oven because in Jordan it's 220v.

I am stuck now, LG dealer in Jordan is helpless, I need your help, It costed me a lot between it's price and the shipping, I bought this LG oven for the good review of LG products.

LG Jordan said they can not help me because they do not sell this model, I contacted LG Canada they referred me to a part distributor! This is not fair for me as LG customer, now I writing to you as complaint board and I believe you care about your customer.

Majdi

One week ago thursday, 3.22.18, our power went out due to a fire on one of the power poles. It was out for about 6 hours. The power came back on, and I never thought a thing about it. (this has happened before when we had our amana and our frigidaire, where the power had gone out for hours due to a big problem with a transformer). The next day, friday, after coming home from work, I went to my $3, 000 dollar lg fridge to get some ice and some cold water. No ice. Opened ice compartment and it was warm. Immediately checked the freezer compartment and it to was warm, and the fridge part was warmer than normal. Within another 24 hours, the whole thing had quit working.
Keeping in mind, that we bought this fridge brand new and only a little over 3 years before. I called the number listed in the fridge for lg. The service representative was rude and unsympathetic towards us and said that I would need to put down $125.00 to schedule an appointment for the service guy to come out and that it could cost me another $300 or so depending on what is wrong with the fridge. She also told me that the service guy couldn't come out until april 4, 2018. Almost 2 weeks from the day I called!
I asked her if she was serious? She said yes, she was. I said that is almost 2 weeks from now. What about all the money we lost from the fridge ruining all of our food? And how are we supposed to have anything food wise without a fridge? She didn't care, and it was very obvious that she could care less about any of this.
I am so disappointed with this product and with the "service" representative and with having to wait almost 2 weeks. As I write this, we still have the rest of today and another 4 days to wait for the "service" person to come and see if they can fix it! (I did call other repair places and it was much more expensive, with wait times a bit less)
One thing is for sure though... I will never buy another lg product as long as I live! And I will tell anyone who will listen, to never ever buy an lg product because their products suck and so does their service center!
Another thought occurred to me after I got off the phone with the "service" representative and picked my jaw up off of the floor... Exactly why is the wait so long? Because there are so many broken down lg products!?
This fridge will have cost us over $4, 000 by the time everything is said and done. Between the lost food, having to buy a bar fridge so we could at least make sandwiches and have a cold drink, pay for the service guy to come out and "fix" the fridge (ha, ha, ha... If it doesn't breakdown again!), and even more money if we end up having to buy a new fridge! This has been one disappointing experience after another. Never again! Lg is a horrible product and so is their service!

On Sunday March 25th, 2018, my sister in law brought a microwave for maintenance to LG maintenance Support location in Riyadh City, Saudi Arabia Exit 14. There was no Point of Sale machine in order to make payment (only paying in cash was possible), when she was wondering, how such a large company does not provide point of sale machine, the customer service guy (She believes his name was "NIZAR") had replied to her in a very route way and escalated his behavior too far with bad words and threatening her to the level that he was getting out of his desk to fight with her and hit her (other men at the location hold him not to hit her, while she was alone and terrifying of fear of him. He further directed severe humiliation and assault with endless swears, bad words and insult). She approached to the manager in duty, were he showed no support but instead, he asked her for an apology.

I have tried in several ways to contact LG dealer in Riyadh, Saudi Arabia (Al Naghi) with no luck for reaching out for customer service or complain manager.

What we will be definitely doing (if no reply received from you within 3 business days) are the following:

1. Issue an individual court law suit against that person with Assault charges
2. Issue a local law suit against (AL Naghi) corporation in Riyadh, Saudi Arabia through location court, Ministry of Commercial and chamber of commerce.
3. Issue an internal law suit against LG corporation (Korea) through an internal law firm

—

Prepared by :
Waleed Aldakheel
Senior Executive of Saudi Fransi Bank
+[protected]

On Behalf of sister in law :
Hessa Abdulrahman AlKhaldi
+[protected]

Antosh reddy. I have purchased a washing machine in 2013. There was a 10 years motor warranty also on the washing machine. On 14 march 2018, I I have booked a complaint regarding my washing machine was not functioning properly. The technical person arrived on the same day, he don't even have minimum knowledge what to check. The same thing which I have done by seeing tips in ur site. He has done the same thing. And finally, he said that there may be issue of motor. So we said him to conform whether it is motor issue or not. The technical person said, he don't know how to open the motor. He said he will send the senior technician, so that he can conform. After lot of call to the lg service center, they have sent a technician yesterday ie: on 20 march 2018. The technician came and checked the washing machine and conformed that the problem was with the motor. When I said him to replace in warranty. He said the warranty is only for 1 year. Then I have showed him the warranty card and I have even explained him the terms and conditions on it. Finally technician said I don't about this sir. I have a send the serial number of warranty card to my senior person. They will contact u. And he left. They have even charged me 300/- for this...
I never expected this kind of service from lg.
Still now my concern is open. Recently they have again contacted me saying that. Sir there are two kind of motors in ur washing machine, previously there technician has visited and he said there are only one motor. Now when I asked them regarding this, they were unable to explain me. Now they r asking me too bring washing machine to there location with out knowing the problem. Can someone send the technical person or assist me

I bought this washing machine and dryer new from home depot on August 2012. I also purchased a 5 year extended warranty on both items. I had repair men out several times for both appliances. The washing machine started to rust within 1 year but I was informed that rust isn't covered by the warranty. The rust has gotten so bad that I am faced at buying a new machine because it has transferred to my clothes during the washing process. This is unacceptable. I would the part replaced free of charge including installation. I do not believe this is an unreasonable request. A washing machine should be able to take water without rusting! It has been in the same location, a well vented laundry room since purchase.
When I called LG to confirm the dates that I had repair men out they said they only have a record for 6/2016. I happen to remember the name of one of the companies and I called them and they told me they had been out on 9/19/2014 and 9/4//2013 (On track Appliance). So clearly, LG doesn't keep good records either.

LG is fleecing customers in garb of free installation / discounted installation schemes as promoted by dealers.

they are overcharging on various other accounts and accessories provided by them as compulsory in garb of installation like stand installation is additional, glass cutting is additional, pipe instalaltion is extra and what not. as per them installation is just lifting and putting the indoor Ac on place and leaving it not connected with outdoor unit or making it functional. bloody theives