Light Impressions
Reviews and Complaints

This is the 1ST organization that I ever joined as a "Lifetime Member" of; in the time of 35mm. As I now been hearing that analog/35mm is coming back -- I chose to look back at who be of "Light Impressions", as 'archival' is not much respected in society anymore during the digital age.
NOW I finding out that "Light Impressions" really be of nothing anymore.

It happened to me as well! They charged me for items they do not have. Calls unanswered for days and email not answered ever. I got hung up on when ask for refund. These people are no good. Do not shop with them. Credit card in dispute. They lost out on a very large government purchase. Stay away! BBB I will file complaint.

I placed an order in June of 2010. Only part was ever shipped but I was billed for the whole amount. I was orginally told those items were on back order. Then in December, 2010, a supervisor called me to tell me that the items woulds ship, but as he was looking at the items, he realized that they would not. Thus began my talks with customer service. I have not used the automated return phone call. I just camp out on the phone until someone answers. I have spoken to Mona twice. She is pleasaant and apologizes when her phone disconnects me. Norma just asks that you not yell at her and that she is sincerely trying to help. Larry Proctor provides his last name and assures you that the refund is in the mail (for some reason an American Express charge cannot be directly refunded), but when I called over a month later, Mona informed me that nothing had been done on my account, but she had handled it and I would have a refund in 30 days. I am not holding my breath. Now that I have found this web page, I would recommend registering a complaint with the Federal Trade Commission so at least the internet scam this company is conducting can be shut down. Oh, and supervisor, "Taylor"? He must come in late, leave early and take a 3 hour lunch. If he hadn't called me, I would not have known he actually is a real person.

Ordered $300 worth of goods over 1 year ago. Asked to cancel order and refund card. Was not done. Promised refund in check. NOT! I wait!

Experienced the same treatment on an order I placed at the end of May. They immediately charged my credit card without shipping product. When I called to ask about my order and shipment date they explained that the product I ordered (and was charged for) was on BACKORDER! I asked to have my ordered cancelled and my money refunded. They said they would do that, but did not. All email inquiries and request via phone were ignored. do NOT deal with this company. They do not practice good business (in my opinion)

What Nightmare! I too ordered $200 worth of mat board in Dec 2010. They said it was on back order, and if I cancelled now I would "lose my place in line " and it would put me back even further. The next excuse I got didn't jive - now they claimed the main cutting plant has closed up. I too had received items from them before, so I did not panic. But In March of 2011, I officially canceled my order. I have spoken to many persons - Mona several times and Tony Clarke the supervisor, who promised I would have my check in July, then in Aug. The story now was that the accounting office was behind! As you can see I'm one of the fish who got suckered in - I'm on unemployment and they have my $200. ! I will keep on pursuing this, as well as file with FTC.

Melanie Parker

In July 2010 I ordered $101. worth of goods from Light Impressions. The money was charged to my account. A year later after difficulty reaching anyone I cancelled the order and was told I would get a refund which never materialized. The worst is that they continue to advertise despite not having any of the goods they advertise. What the heck? I have done business with LI since they were a warehouse in Rochester. I am really angry.

Gina Murtagh

I think I have all of you beat. I have been awaiting a refund from this fraudulent company since December 2009. I've contacted them repeatedly and on the very few occasions when I've actually spoken to a human being, promises about getting me my refund, but they have only been lies. I am ashamed to say that I haven't filed a complaint with the Federal Trade Commission, but that is about to change today. As they are committing fraud across state lines, this makes what they're doing a federal offense.

So, ALL OF YOU, FILE A COMPLAINT HERE WITH THE FEDERAL TRADE COMMISSION. SOMEONE NEEDS TO GO TO PRISON FOR WHAT IS OBVIOUSLY DELIBERATED, ONGOING THEFT OF ALL OR OUR MONEY! HERE IS THE LINK:
https://www.ftccomplaintassistant.gov/

THE MORE OF US FILE COMPLAINTS, THE MORE LIKELY WE'RE GOING TO SEE SOMEONE PROSECUTED.

I placed an order with this company in August, 2010. After waiting for months to receive the order, I finally started contacting the company to see what the hold-up was. Boy did I get the run around. After canceling the order and months of back -and- forth communication with whomever I could reach by phone, I finally wrote a letter to the president of the company. I received an email immediately stating that my refund would be mailed within 3-7 weeks. The reason was the company was behind. That was July 25, 2011. I sent another email a few weeks ago and no has ever bothered to respond. The problem is that they pre-billed my university credit card. I have never had a problem like this and I am at my wits end. Very frustrating ordeal!

Light Impressions used to be great, but Same thing happened to me. Placed an order last Sept (2010) and nothing, said it was coming within a month for about 5 months. Finally, I cancelled the order in April 2011. We will send a check within a month, nothing! Called, told them I was calling the attorney general, nothing! I did file a complaint with the attorney general., Still not heard anything after over a year of waiting. What gets me is that they are still sending e-mail advertisements, DO NOT ORDER from these folks.

Heck of a way to run a business! I also ordered $371 worth of mat boards (best board ever) and they were back ordered for 4 months. My card was charged immediately. I cancelled the order and was told my card would be refunded. i assumed that would be the case since this company had been so great to me in the past. Once I realized that the refund was not made I called. After over an hour on ringing hell (where your estimated wait time is eternally 2 minuted 15 seconds), the guy said a check would be mailed to me within 10 days. Not! I am waiting for the supervisor's call. Not holding my breath. If I worked there I certainly would not leave any of my personal stuff on the premises.
If I walked out of their store (back when they had one) with $371 worth of stuff I would be sitting in a small room with a cot and a pot. These guys are still bilking innocent and ignorant folks out of their money and it would almost be worth mine to see them eat it. Next call is to the California Attorney Gen. Thanks, Dana Davis PS, Santa Fe Springs was the home of the bogus Santa Fe Springs Oil Co which was a stock fraud scam during the 1930's. I inherited 100 shares worth of paper.

Same old story from these jokers...canceled order due to no stock and credit card was charged anyway ($158.00) in April 2011. No product, no refund, no communication, even after complaints to BBB and Federal Trade Commission.

Same story as above. Order for archival boxes placed 5/25/11. On each call to learn status of order, reps said items "on backorder." On 7/5/2011 a company rep named Larry called us to say archival boxes were available and would be shipped "today" (July 5, 2011). Our credit card was charged for full amount $506.82. No merchandise was shipped. Subsequent calls (when answered, and after long hold persiods) inform us the material is still on "back order." We canceled the order and contacted credit card company to dispute and also filed complaint with California attorney general office. - Dennis Wilhelm

I too have been taken by this company. I ordered$80.15 worth of merchandise in August 2010 and the charge was posted to my credit card on Aug 30th. I got the same type of run-around with various excuses the several times I called to check. I canceled my order on April 20th with the response that they would not credit my card but send a refund check. No surprise that I have not received a check (today's date is July 12th). I started saving the email solicitations from LI and since early April, there have been 10 email solicitations with the latest sent out on July 6th. Soliciting new business without honoring old business obligations sure sounds like some kind of fraud to me (28 years as a contract litigation paralegal). I'm not sure how much energy I want to spend on this, but I certainly would like to give my documentation to someone who could use it. Susan in Ohio.

Our order was for $316.74 on 12/20/10 and our credit card was charged immediately. We were never told it the items were "back-ordered". We waited for the products but finally cancelled the order on 5/11/2011 and are still awaiting a refund as of today 6/21/10. Why could our credit card be charged immediately, yet a refund is so hard to process? FRAUD.