Lincare Holdings
Reviews and Complaints

I went online to set up reoccurring payments. There isn't a way to set up partial payments over a period of time--only to set up a "reoccurring" payment to pay the whole bill, OR a single, one-time payment for a partial payment. Is this a computer/programmer programmer problem in setting up the page, or are they just making it difficult. I wouldn't be making this complaint if I could find a Customer Service contact on their webpage. I'm paying off this bill and taking my business elsewhere.

Previously I was on a "charity" account. They asked me to reapply, which I did. I didn't hear back from them. When I called, I was told that since I hadn't heard from them, to assume I was still on the "charity" basis. Nope. I wasn't. And they charged me almost $200 for my items. If I had known I was not on the "charity" basis, I would have shopped around for competitive prices. I got a lot of runaround, and finally did get a response, taking me from 100% coverage to 30%. A woman at the call center told me they had taken EVERYONE off the "charity" list and didn't approve anyone for present assistance.

Too bad these folks can't do an honest business. From the looks of all the complaints, this is a regular mode of operation for them.

My client nbr is 588-3750. The resolution I desire is to not have to pay the $200 they conned me into purchasing thinking I was still on the charity system, and also to fix their payment webpage so a person can set up an automatic payment system and not worry about missing a payment.

Been with this company almost 2 yrs. Cutting the off soon. Still shocked to pay $50.00 + a month for a small machine and plastic. Did you know for that price you can get buy your own. Also don't order meds as I did don't need to use it that much my doctor is fine with that. They do call me ever 3 weeks until I answer. Today they left a message saying you better reorder now and use 4 times a day. How sad it will be when I order one more set, call them to get their machine and say good bye. Awful company look for a different one.

My customer number is 996-8818

I rented a nebulizer back in March, at the time I could have purchased it or rented it. I was told at the time of pick up that if I ended up keeping the machine, I would just be charged as much as the machine cost. The amount given for the machine was $50.73. Since that time, I have made payments to the tune of $90.32. I called customer care before and they told me that I had to pay an additional $10.00 since it was charged to my insurance. (My insurance has paid nothing on this claim.) I called again today and they told me now that I have to pay for the device for 13 months, minimum. I was not told this when I picked it up, I would have taken it right back. I would like my billing stopped and my credit not compromised.

This company are nothing short of horrible. I have been billed dishonestly, when I call with questions they lie, and are a total nightmare! I have been battling billing for several months and the are not truthful at all. My blue cross health insurer advocate gave up on them, on my behalf because they are so dishonest. They Tell you one thing in one phone call, and do not follow through and tell you a different story in follow up calls!
Do not use this company

My first visit to Lincare here in Natomas, Sacramento branch was very upsetting and inappropriate remarks, comments made by the employee.
First of all the branch didn't seem to be in sync with what my doctor have ordered. Secondly I was confronted by the employee as having "an attitude problem". Regardless of my attitude ( not saying I behaved inappropriately) . I wasn't there to be judged or harassed with my attitude. I was there to be fitted and setup with the equipment. Also the employee had stated that my doctor doesn't know what he is doing and that the settings were not possible as requested by my doctor. Is that suppose to be my issue? I have sent message to my doctor about picking another supplier.

I have been on the phone with your customer service department for approximately 2 hours today on hold for about a third of that time. Very upset that i was refused when asked to speak with the office manager after the third call. They refused to connect me with the regional billing office or give me a phone number so i could contact tuen myself. The customer service representative i spoke with on my second call give me a number for the regional billing office but the number they give me was for governor insurance. Totally unacceptable! the information that i still question at this point is "has my insurance company been invoiced for the entire purchase of the cpap equipment?" this must be done before the end of this fiscal year!
if in the future i would have replace my equipment and have to deal with these individuals i would not choose lincare again.

I have been using Lincare for my CPAP supplies for about 18 months. The supply warehouse in Florida has been great. They will give me as much information as possible, look up the status of my resupply order and do everything possible to help.

I have never dealt with a business like the Tyler, TX office. They have never submitted the required paperwork on time. My insurance company has approved every request sent from the Tyler office in a timely manner but they still do not complete the order. Currently, I am two months behind on my resupply order and the Tyler CPAP office will not even return a phone call. I started trying to resolve the issue for the failure to receive my November resupplies on 7 December. Today is November 19 and we still have not received approval from Tyler. I have been told that I would receive a call back the same day after the clerk received billing approval but no callback. The next day when I tried to find the status, I was told there was no one in the office with authorization to look up my account (it was 2:00 PM on a Thursday. I asked to speak to the manager, but was told he could not take my call but she would give him the message to call me back. No return call. I called back and was told my rep was at lunch and she would call me when she returned. No call back.

I finally went back to my Doctors office today and tried to get them to help me resolve the issue. They confirmed the clerk on the phone said they have not called me back but told her that it was still pending billing approval (the same thing they have told me for over two weeks.

I am shocked that there is no concern for customer service or the patient. I will go to the office on Wednesday if I have not received a response.

I am on disability. I was on United Health Care (Cobra) until 7/1/2016. Then My mortgage company decided to change to Anthem, I was still on Cobra until it ended at 10/31/16. I went on Anthem, Obamare for the past two months.

If you look you my customer id #880-0689. Pamela K. Smith. I have to call into Lincare every month since July 1, 2016 change of insurance. The billing department in Fort Wayne, IN was great, then I was told by your staff, that headquarters was moved to Florida and the people weren't really trained.

I have, Heart failure, systemic Scholderma, asthma, emphysema, Alpha 1 anti trypsin, sleep apena, HPV and CVID. I have been upset with the billing department for almost 5.5 months. I don't understand as the patient why the billing department can't get it right. I am attaching the EOB. For November and December 2016.

I have requested at least 10 times that speak with a supervisor and the clerk always says, I will email them and let them know.

Attachments:
-Lincare Statement previous balance and current balance showing I owe $195.00. Dates of service 11/06/16 and 12/06/16.

The EOB shows $35.00, I am not paying anything until Lincare makes the appropriate adjustments.

Hopefully, since this is an error on Lincare's part you will NOT be turning me over to collection, otherwise I will interpet this as an act of discrimination.

If you have any questions,
Pamela K. Smith
1524 Colfax Ct.
Fort Wayne, IN 46815
[protected]

I need your mailing address or email address so I can go to the local pak mail and mail this asap.

My mother has had sleep apnea for five years or more and had been waking up during the night catching her breath, so her pulmonary doctor sent her for another sleep study test on August 15th. After her study, her pressure needed to be turned up. Her doctors office contacted the Louisville, KY office for a Sims card. My mother contacted them to no avail. Then out of the blue, they told her, she needed to deal with the Elizabethtown, Ky office, so my mom contacted her doctors office gave them the info which they forwarded everything, however, same thing, nothing but lies! I finally got involved and spoke to Dustin the head person at the Louisville office NOTHING BUT LIES! Last message I received from him which I still have on my phone is that he personally mailed the card on 12/8 and still nothing. I want the truth. I hate a liar and my mother is 74 and on continous oxygen and disabled! This company is ridiculous! I want results !

Every time I call Lincare, I get a different response, you'd figure one of those would be accurate. You'd be figuring wrong.
For several weeks now I've been trying to get this company to provide me with portable oxygen. I have oxygen when I sleep and was recently written a prescription for 24/7 oxygen use. This company repeatedly states that my doctors have not provided them with the correct information for them to bill Medicare. I have had testing done now with 3 different doctors, at 3 different locations. When I called them on 12/12/16 I was told to use the large tanks, and pull them around if I wanted to leave my house. I need a heart transplant, I'm not pulling or pushing anything. During that call I was also told that the delivery driver would drop off additional tanks for me on 12/14/16, since I only have one tank. It's now 5:16pm and I haven't heard from anyone regarding dropping off more tanks.
Today I called again; a Lincare rep. told me that a Lincare nurse would come out to my home to do the last piece of testing that is needed...this is the first time I have been told this. A Lincare office is less then 15 minutes from my home, we are located in the same city. We've even had to go there to pick up needed supplies because they couldn't deliver them and they wanted to ship them to me (seriously?).
Resolution: I would like to get the correct answer from the correct person, someone that has the power to make things happen. I'd like to hear from their "nurse" regarding this testing. Ultimately, I'd like portable oxygen so that I can do some Christmas things, outside of my home. 11 days till Christmas...

This was my first encounter with an inappropriate billing on line service. I was recommended by my physicians Nurse to use Lincare for my oxygen needs. I am 76 years old and have COPD/Emphysema.

The order was set up on Oct 27, 2916; Two gentlemen came to my home, and brought the equipment. I gave them a check for $23.95 which they said would be for 10/276 to 11/27.

On Nov 3, I received a pre printed not signed letter from a Daniel K account representative. I laity a message on 11/7 ; 11/10 and ll/ll asked to speak with Daniel K each time and was told he was unavailable; also left messages on 11/14; 11/31 With the same unresponsiveness. Left msgs with Linmda; jalissa; and tiffany. Always with the promise of a return call and which I never got. Made one more call on Dec ember 5th. By this time my check had not been cashed.Then;
A Statement arrived and was dated 11/1 for items delivered on 10/27; Then a statement dated 11/28 showing a balance of 49.39; Then on Dec 02
a letter stating I owe 49.30 with a past due amount of 24.65. Signed my "Mary" customer pay department.

I have reported this to my Credit Union, and have started to charge their billing office with Fraud. This is absolutely the worse company ever. As far as I can see as the only resolution to this problem is to take away their business license and compensate every person that has had basically the same issues monetarily .

Acct [protected].38

I have no idea what this bill is for as I have not received an itemized bill. However I am sure I do not owe this as I have not used your inr service in 2 or 3 years. I don't even remember what insurance I had at the time. At the time I discontinued your services I was verbally told I had no amount due. I did not need supplies because they would send way more than needed and I had requested supplies not be sent unless I asked for them. I took about a month for someone to come pick up the machine.
If you want me to pay this bill please send itemization, date of service and reason for bill. Truthfully I do not think this is a valid bill.

I'm complaining about the service I'm getting from lincare. I called in my order for my oxygen that was suppose to be delivered on thusday but they didn't bring so i called an said they would bring friday? will this is friday and i called and now i have to wait tell monday or tuesday. This is not how you do business! Now they say they have less drivers? I don't care what your problem is! I'm the customer an when i ask for my oxygen I should get it! I called 2 weeks before i needed them an now have to wait another week? And the person i talked to was very rude to me. If this is whats going to happen evry time i call for refills then i will find some other company to deal with!

I'm dealing with the company for Milwaukee Wisconsin. Specifically about a Nicole who is their employee answering the phone and trying meeting your needs supposedly... explained we had a power outage I am the caretaker for a COPD patient in stage 4. I explained we had to use the backup oxygen tank and needed another very quickly...she said it would be 5 days. When I ask for a supervisor as I have in the past a supervisor is never available or you will get the BS answer the supervisor will call you back which is never happened by the way. don't seem to understand these are life-and-death situations it's almost like I'm ordering a sandwich it's very pathetic. As soon as I can get a new health insurance company for him I will go back to oxygen one at least they care. 5 days for an oxygen tank is absolutely absurd when there are only a few miles from my residence unbelievable very upsetting. Our old company used to come out same day or next day at the latest. Some supplies that are needed arer not even understood by the staff there at Lincare. Was Central Masks exetera ...but was actually crying during the conversation but used the word s##t in response to a five-day delivery and she hung up on me actually twice. I am talking about life-and-death situations here I don't know what they don't understand about that... no compassion at all even when I said I need to call an ambulance. I pray for all COPD sufferers and this abuse from this horrible company is really obnoxious and ridiculous please try to find a different one if you haven't signed up yet don't sign up with them. Although still trying to find a new insurance company for 2017. Since our insurance company is no longer honoring our area with single payer policies. I hope this at least helps one person thank you for taking the time to read this

Nichol roberts
C/o capital oxygen [lincare]
7461 henry clay blvd
Liverpool, ny 13088

Dear ms. Roberts
1 december 2016

Today is 1 december 2016, on 2 november 2016 i faxed your off ice attempting to order some cpap supplies. I have been a customer of your organization for the past 13 years [ acct. # [protected] ]. I am still waiting to resolve the problem.

As of today i still do not have those supplies. It has taken one full month to get some simple head gear and tubes. My existing equipment is still in use because i have had to patch it with electrical tape for over thirty days. This is not the only time i have had this problem ( 9 february 2016 was the last time )

If this was an emergency and i needed this equipment for a serious medical condition i could have died waiting for you to get the necessary equipment. I find it unbelievable that it has taken this long to resolve.

As a manager of a health care facility i would think you would be appalled at the service you are providing. I recommend you look into your procedures and practices and make appropriate correction to your building model.

Fyi chronology
Initial fax requesting supplies sent 2 november 2016
Made follow up call 7 november 2016 4: 37 pm
Made follow up call 8 november 2016 left message 12: 15 pm
Made follow up call 8 november 2016 1:19 pm
Received follow up call 10 november 2016
Went to office and signed papers 14 november 2016 ( same papers i have signed 4 times previously. )
Sent fax 19 november 2016
Received blue cross letter 21 november 2016
Received call 21 or 22 november stating the situation has been resolved.
Received call from your fla. Operation to see if i needed anything and would like to make an order. (?)
He said he would contact you, to call me directly … and gave me your name after i told him what i thought of the problem i was experiencing.

I will be awaiting your review and solution of my problem. Please contact me directly at my home tele @ [protected] or cell @ [protected]

Louis pellegrino

Enc copy of faxes

Been trying to get a portable concentrator from lincare of grand junction co. This was started back in aug 3 2016. I have had many phone and face to face conversations with tiffiny at this office to no avail. I am told that I am under audit. Tiffiny indicates the audit is from medicare. Medcare said not so. Then I am told that the audit is from lincares supplier. Now I am told the audit is from the local office in grand junction. They need more documentation to supply the equip. The date today is dec 1- 2016. I have had to rent this produce from them two times at a cost of $250. All I need is a denial from medcare to request the machine from blue cost and blue shield. They will supply. I cant get lincare to submit the request. I do not understand why it is taking so long do such a simple task. If they require additional documentation why have they not asked?

$265.70 was taken out of my checking account without any authorization by lincare on 11/15/2016. Customer service cannot tell me what the charges are for. I have checked with my insurance claims. They have no such charge only that I owe $45 on one claim. All other claims have been paid in full.

I request a refund and revoke all access by lincare to my account. I need this refunded as soon as possible! I have bills to pay and the holidays are coming... I can't believe you can just take money out of my account without prior approval. I have received no notification or calls concerning my requests numerous times.

Please help me resolve this asap. Thank you

***do not use this company***
Horrible customer service, they only care about billings and not about service.

Will use every excuse not to help.

My mother in law was on oxygen briefly and then returned the equipment. However they continued to bill her and her insurance for many months afterward. When we tried to contact them - wait times were over 20 mins. The customer care representative said, "you can pay this bill over the phone but due to hipaa regulations we cannot let you dispute the bill over the phone. " wow, I had no idea hipaa was meant to do that.

My husband has sleep apnea, diagnosed post brain stem stoke in 2008. He's recently been diagnosed with cancer as well. His cpap is old faulty and cpap supplies are older than 6 months. His neurologist ordered a new in home sleep study which showed continued sleep apnea. He needs a new apap machine and supplies asap. Dr. Sent order to lincare over a week ago. No call. We called lincare last week they said it would take 6 weeks! We can't wait 6 weeks! Our out of pocket max has been reached this year.In january he will have to meet all his deductibles again. I asked to speak to manager/supervisor. Was told she would call that day. Here we are 4 days later and no call.

I have received a bill today for supplies. My secondary insurance is supposed to be billed. I called the lincare billing office and told them several times. There is no eob from my secondary insurance. Lincare billing said I would not be bill ed till they got an eob. Client # [protected] I will pay if they present eob. My name is bradley malow and can be reached at [protected]