Lincare Holdings
Reviews and Complaints

I have received oxygen for years and was on list not able to pay and then all of a sudden I get billed
For hundreds of dollars with no notice of any changes. Then on top of that I started getting albuterol for nebulizer for breathing and was told that medication would be hundreds of dollars now guess what some body is screwing somebody but not me because guess what I'm buying the same medication at Walmart for 4 DOLIARS AND 37 CENTS PER MONTH now try and figure that one out I think their must be some thieves in the wood pile. I have this looked into for sure you can bank on that

I am an oxygen patient. I have now left 2 messages. One with a live person and one on a machine. I need new cannulas and a new charger for my portable oxygen concentrator. Kind of important don't you think? Been over two weeks and no call back. They were very good a couple years ago when I switched to them. They immediately called and delivered what you needed. Unbelievable! Oxygen is not something you can go without! Ready to fire them!

I have been a lincare patient for over 13 years. It has been the worst experience I have ever had. The equipment has been in a closet for over 10 of those years . I have requested them to pick it up . They say they can't without an order from doctor. Done that as well. Tricare has been paying for outdated equipment for years. Shouldn't it be paid in full by now. I have even moved to another state and they are even worse here. They won't take it either. But have the nerve to stalk me with a bill. 1500 dollars a year for 13 years seriously are you for real?

I initiated contact with Lincare in October, 2015. This process took at least 3 weeks. Today's date is 3/2017. Two weeks ago I contacted Lincsre at [protected] to order supplies. I was put on hold for 7 minutes. I was at work and could not hold any longer. A week went by, still nothing. I called back and told them what I wanted. She seemed like she didn't know who to refer me to so she took my name and number and said someone would be calling me ASAP. Another week has gone by. Last week I called a 1-888 no. And left a message with all the info. - name, phone no., address, supplies needed. I have heard nothing from anybody. Also as a preface to all this, it was the same way when I first contacted them after being given their name and phone number by my pulmomologist.

Saw Marci Horne on Feb 23 at your Norman location. Ordered supplies for an 8 year old cpap machine that's still working good. She said 'no problem ' you have Medicare & Blue Cross - won't cost you a thing. We called Mar 6 - no information Or returned call. We called today & the person answering said your billing office Rejected the claim - that they need More information from my sleep study.. really? A sleep study that took place 8 years ago? Your office READ MY CPAP MACHINE data & KNOW it's needed - in addition to us being referred by my Pulmonolgy/Sleep doctor - Dr Robert Gordon...!

The employes that work in the Fredericksburg Va office are very rude and unprofessional . Med-Air Medical Supplies in Tappahannock Va closed down in November 2016 & referred my mother to Lincare Medical Supplies in Fredericksburg Va which Med-Air provided all the information to Fredericksburg office. Since November 2016 we have been trying to get my mother's at home & portable oxygen devices straight & every time we have called the Fredericksburg office they lie saying they never received any of the information or faxes from the Dr office or its a long process then talk to you as if you are dumb or stupid . Worst service I have ever had to deal with since having to handle my mother's oxygen needs . Medicare should investigate this company.

I hadto have a blood oxygen test done after recieving my cpap machine in Sept. 2016. They had to do the test 5 or 6 times because it kept failing to give a result due to shoddy equiptment ( one was cracked) or claims of technical issues. Each time I am made to wait at home 2 days - once for equipment delivery & again for pick up the next day., so this was 10 to 12 days out of my month. I got suspicous & looked them up online & found they were kicked out of Florida & charged with fraud doing exactly what they were doing to me. See they keep retesting until they get a result that means they can supply oxygen. I immediatley reported to Medicaid & lo& behold the very next test gave a result finally & I dont need oxygen. Then my cpap they claimed was not registering through wifi. They came to recalibrate and resubmit my paperwork making me resign.
A few months later I got a billfrom Virtuox who does the actual testing partly paid by Medicare & Medicaid with my balance of $6.79 which I paid &have a reciept for. Now it Februrary & I get another bill already paid for by Medicare & Medicaid again asking for another $6.79. I should only be paying for the test that worked not the ones that failed to give results. I called & found out they gave me two account numbers which they may also have done with my cpap machine. I called lincare but was left on hold. I am in the process now of again reporting this fraud to Medicare & Medicaid both.
I also have repeatedly called to set upmy supplies but as of Sept. when I got my machine I havent recieved any & havepurchased my own on ebay & amazon. The filters are supposed to be changed every two weeks to a month - they gave me one extra which renderedmy machine unusable by November. The water chamber has what appear to be rust spots even though I only use distilled water & clean it with only vinegar & water.
The online stories of the Florida investigations say that the Doctors were getting kickbacks from lincare there. Now their allowed to come to NJ & other states to set up more robberies - Why?

I am a current Lincare patient and have been with the company for 3 years now. I want to stress the importance of management and how crucial they are to such a huge company. I reside in Bakersfield Ca and the manager at that office is absolutely horrendous. I believe her name is Kayla. I have been into the office numerous times to pick up tanks and cannulas and such and have never had a pleasant experience with her(the other office staff is kind and friendly but in order to have a growing company I would assume you would need an appropriate manager. She uses profanity throughout the office, she is constantly on her hone and she dresses like a slob. She is a manager and should dress as such, I have seen her in leggings, sweats, and jeans but never slacks. She wears low cut tops to show cleavage and her shirts are too tight. She makes this office look trashy. I would just like to let someone know who you have running a center is highly un professional.

My name us Deborah Hastings and I have been trying since 10/18/2016 to get my refund returned. Today is 2/14/2017. I have called at least once a month and am told " takes time" Its been 4 months I would say that's time enough. Today I was transferred to the regional billing office where I was on hold for over an hour and no one answered the phone. Please refund what is owed to me.

Hi

My name is Malcolm Rosenthal and I would like to bring to your attention one of the worst service experiences I have ever experienced in my life.

On or around October of last year my CPAP machine stopped working. It was no longer under warranty. I contacted my local Lincare office in Waretown, NJ and they advised that I would need to purchase a new machine and made no offer of a temporary replacement. I also asked if I could get my original unit fixed. I was quite astonished that there is no process for getting an old unit fixed (it was only two years old). They did tell me how much a new unit would be and that I could just look that information up on the internet. Come on - this is my CPAP supplier!

So they told me I had to go see my original sleep doctor and get a prescription for a new unit and have him determine that the old unit was broken and write it on the scrip. Why on earth would a doctor have to write a script for a broken machine? So anyway - I went to the doctor and spent a $100 for him to relook at his records and write the script. Two weeks later - mid November I call Lincare Waretown and they advise they have nothing from the Dr. yet. Now I complain and they offer a replacement unit. I drive down and pick up the replacement unit that same day - which was pretty cool - but I'd already been without one for a few weeks - which I believe was life threatening. So now I have a unit and I believe everything is on track for my insurance and Lincare to get me my new unit.

I call a couple weeks late - early December and they say they have submitted everything and it takes about a week. I call the third week of January and they say they have no response yet. I tell them I want to use my insurance Health Savings Account before the end of the year and the response I get is that there won't be anyone in the office so that won't happen. I'm just appalled at the service level at this point in time. I did my part and went to the sleep Dr. and "wrote off what might be a perfectly good machine.

So I call in early January figuring it was time to get the new Unit - oops they say - nope nothing back yet from the insurance company. Now I call the insurance company only to find out that they don't have a single inquiry from Lincare for my account. All this time I thought it was at least in process.

I call back in early February and they say they've submitted my claim but it was rejected and now they have to resubmit it.

Who are these people and why do they still have jobs - any of them?

Yesterday they called me to tell me that I should come into their office (why can't they visit my home like they did the first time?). Also I should call the Carecentryx 800 number to find out about my billing information. I call Carecentryx and they have absolutely no record of Lincare having submitted for a new unit for me. So I call Lincare back - they ask if I pressed option 2 when I made the call - which I did. Carecentryx said I needed a code whcih I asked Lincare about, and Lincare said absolutely not. So I called Lincare back and they gave me a few codes but were in amazement why Carecentryx didn't have me in their system.

I don't know why I wasn't in the system - but I'm guessing Lincare has still not processed the claim.

Carecentryx finally gace me an estimate of USD 72.10/month for 10 months and that my insurance would cover 80% of the claim. Replacement parts are not included in the estimate.

How many other clients has this office abused" in the last year?

I'm also going to try and get an email for your CEO and share the experience.

Again - I'm just appalled by your company's business processes

I believe that Lincare should just pay in full for my unit with no cost to me.

Abused Customer,

Malcolm Rosenthal
Phone: [protected]
E-Mail: [protected]@gmail.com

My portable oxygen machine stopped working on Monday 1/30. I immediately contacted Lincare and asked to return it and get tanks. I was told they would check into it. They could not get to me until Thursday 2/2. I called again on Wednesday 2/1 and was told I wasn't on the list for a delivery on 2/2, but they would see what they could do. I offered to pick up the supplies in my own car and was told no. Thus, I can't leave my home. I missed work, therapy, and normal grocery shopping that I do for my family. I don't understand how this is allowed. I want to call the tv stations and tell everyone what kind of service LIncare provides. I am disgusted with the lack of respect the company has for the patients.

Two years ago my wife was fitted for a full face CPAP mask. The Lincare agent came to our home with a small and a large size. Neither one fit properly. The agent claimed that the manufacturer does not make a medium size mask. So, for two years my wife has been using items to block the escape of oxygen from her mask. We've called Lincare several times concerning this issue and each time they claim the manufacturer does not make a medium size mask.
Due to poor service from Lincare, we just started using another company. Surprise, the same face mask manufacturer DOES make a medium sized mask. For two years, Lincare has been lying to us.
This is a terrible company. They are very unethical. We have friends who also have many problems with them. We do not recommend Lincare ... period.

I have a machine though Lincare to test my INR. I have called 4 times in 4 weeks to order TEST STRIPS so I can test my blood and send my results in, and 4 times they say they are sending them right out to me and FOUR times they have lied to me, I still have not received test strips! This could be a matter of life and death for me as I could bleed to death if my blood is too thin or I could get more blood clots that could take my life if my blood is too thick. I don't know how you can give the machine to my yet not send me the STRIPS so I can test my blood. Very unprofessional company and with ALL the negative reviews I am quite shocked your still in business!

Richard Patterson
New Market, Tn

My brand new CPAP machine (June 2016) was not working, your company picked it up, 5 days later they delivered an old (wrapped in plastic) machine & lied telling me it was new, anyone with a working brain knows it was old) I called a week later when I began receiving emails telling me I was not using it, I called and they rudely told me they had not yet put the serial no. in as yet but would do so as soon as they could.
Adding to this, the damn new/old one is also not working properly. I called twice, explained the problems, they said they would get back to me, you guessed it, they haven't bothered to. Pressure not where it should be & it does not shut off when I disconnect the tube to go to the restroom.

I want a brand new (from the factory like my new one) delivered to my home.

I've been trying to reach your billing department to let them know that my Insurance Carrier has changed. I been waiting on hold 4 times for over 1/2 hour, each time, and never gotten through. Obviously customer service is a low priority. Should they want to have this information, please have them contact me at [protected] or [protected]@centurylink.net.
Reed Banet(570-5754)

I became a patient of Lincare (having transferred from American Home Patient) in September of 2016. I received monthly CPAP supplies, and the supplies stopped coming to me in the mail around December, 2016. I have spoken with Lincare over the phone many times this week trying to set this straight. Today I discovered in a phone conversation with Lincare (Harahan, LA, [protected]) that my name...Judy C. Stutzenbecker or Judy Carol Stutzenbecker is not in the Lincare system. I have no documents at home to prove, as Lincare never sent an invoice with the supplies.
As of now, I am trying to get the proper documents necessary to get back into the Lincare system and am waiting on my doctor to send the necessary documents.
However, even if I am put back into the system, this sudden halt of my CPAP equipment might happen again as mysteriously as it did the first time. I welcome your help in this matter. You can email me at jcarol.[protected]@hotmail.com

This company is horrible! I have spent over 2 hours trying to accomplish to correct their incorrect billing. I was transferred to 3 different people and remained on hold for 45 minutes. I drove to the Chandler, Arizona office to try to get the billing resolved. When I walked into the office and saw the mess of paper work on the secretary's desk I was appalled. There was no organization She gave me the name of Carl Francis as a contact but when I called and waited on hold again for another 30 minutes and finally got through I was told he no longer worked there. Finally I was told by Taja that the manager would call me back within 5 minutes. She never called back as promised. How does a business operate like this and stay in business?

Tient - desurara kay beam, tyler, texas 75701
My wife is legally blind, and I am her caretaker. We are both on disability/medicare.
Lincare has been deficient in handling her account and we are reaching our upper limit of patience. First we were told that based on desurara's income, her copay would be practically $0. We were not told of any assistance available. Then after several months and by our own inquiry we unveiled your copay assist, applied for it and was told if approved it would be retroactive (Teresea). Lincare only allowed a 40% assist and still will not talk with us about the bill and applying the assistance. We tried calling i-care and have heard nothing. Her latest order for supplies have not arrived. What is going on here and why such disregard for desurara and such total disregard for her as a client? I will not allow this to continue without resolution. I feel that she is being treated poorly and I will get resolution for her sake. Please contact me asap via email @ [protected]@yahoo.com.
Sincerely, philip n. Beam sr.

This situation started last September after calling the office in Willowbrook, Illinois regarding a c-pap mask that I wanted to purchase. I was told that I could come in for a fitting and that they had two masks that I would be able to try on. When I got there, they didn't end up having the one mask (the Amara View) but they would be able to order it for me and it would take about two and a half weeks to get and they would send it to my house. Well it never arrived and I tried on three separate occasions to call and inquire about it. I never heard from anyone regarding this issue and I finally gave up and called the headquarters in Clearwater Florida. I had to order a different mask only due to the fact that I wasn't sure as to the right size that I needed. I was in desperate need of getting this mask as I was way overdue with my supplies at this point. Well the next day I finally received a call from the Willowbrook office and was told that I should call back and tell them that I needed to return the mask that I had ordered the day before and reorder the one that I wanted in the first place. I did do this and I spoke to a very nice customer service representative and was told that I would have to get return postage from them in order to return the mask and they would send it out right away along with the new mask that I had originally wanted. Well it has been nine days since then and I haven't received anything in the mail except the mask that I have to return. I was told that I only had a certain amount of time to return it and I was therefore concerned. I ended up calling the Clearwater Florida office to inquire about the problem and was unfortunate enough to be connected to the most condescending and ignorant woman that I have ever encountered. When I tried to explain my dilemma I was told in no uncertain terms that she was not going to debate with me until 8:00 c'clock tonight about the problem. She told me that I would have to wait two and a half weeks for the return postage and that was all there was to it. She berated me as to whether or not I realized that there were after all the holidays that had just passed and that was that. I tried to explain that this has been going on since September and she basically said it was not her problem. I think that she has no respect for anyone and I don't see where she has any reason to be put in a position as this with the attitude that she had with me. I was just trying to get information as to when I would receive my proper return postage that I needed. I debated as to whether or not find another c-pap provider as I was having so much trouble and regarding the attitude of this extremely rude woman I am seriously considering this. This will be my last time putting up with such disrespect from the Lincare company. By the way, the customer service representatives name is: B. Ferguson. That is if she in fact gave me her real name. She is from the Clearwater Florida office. I did speak to Debi from the Willowbrook office previously and she was very helpful. I just can't tell you enough how disappointed I am with your service. The attitude of this woman was just astounding. She has a serious problem.