Lincare Holdings
Reviews and Complaints

First of all I help a friend with with certain tasks because he is a truck driver and is gone a lot. He received a bill from skincare after he returned the equipment. No problem I was calling to check it out. First two times I was on hold for awhile. The message said if you don't want to stay on hold press 1 for a call back in the order you are in. Did this twice never got a call back. I found the letter from his account representative and called two times and left message. No return call. This letter says says her name thanking me for using skincare and she is my account representative of I have any questions call her. I tried calling again. This time I stayed on hold for 45 min. My phone lost charge I had recharge. I went to skincare complaints and I found another number to try. Finally after 15 minutes someone answered. I told her my name and the person I was calling for and customer I'd. She put me on hold! Came back said I was not authorized to call local place. First of all if she couldn't help why would local. I told her about the account representative and messages i left. She told me this was not a real person. When I called and asked for her they directed me to her, she was not available leave a message. I was so angry. They lied spending out letters and having a phony directory to leave messages they would not return. I will tell everyone I know not to go through skincare.

I rented my Clap Machine in Aug 2016. My insurance was billed monthly like is should have been done. However my out of pocket was met in April of 2016 as I was in the hospital twice in February an April of 2016 so there was no cost to me for the remainder of the year from my insurance so again my out pocket expense was met for the year of 2016. Now 2017 was here my deductible and out pocket starts over again and I am aware of this. However Lincare has been billing my insurance monthly every month in 2016 for my C pap Machine rental and trying to collect and trying to bill me for my 20% stating that my bill is past due. However I have been calling them trying to explain to the bimbo person whom answers that is rude and won't let explain or say anything then puts you on hold and doesnt come back to the line and you have been on hold so long you have to hang up and call back after you have been waiting for someone to answer for 15 minutes. Well to make a long story short the C Pap was to be bill monthly for 4 months then to be purchased up to the purchased price. Which the machine would have been paid for in 2016 and done . No charge to me again my out of pocket was met as I stated at the beginning. Here it is June 2107 and I still am being billed a monthly charge for the machine WOW that machine is made of GOLD. The insurance company of course is denying them so they are billing me. I have called over 15 times to customer service and each time you get some one different and they say I show you have never called before the is no record of that. Or I'm just helping answering the phones I will maker sure someone will calls you back I promise. Well that has never happened. I also called the number for the I CARE TEAM and spoke to Alex C he was going to look into it and call me back it's been over a week no call back and he was very rude. So I called him back on 6.1.17 He was busy on another call but I left him a message to call me back and that never happened. Since he could not call me back I will be calling the better business bureau, fraud and my attorney since he had no interest to help me and I to thank him for the statement I just received stating my account was going to go to collection for none payment since Lincare had not heard from me. Well I guess the 15 times I have called and the return of the 15 face masks that my bill never has shownd a credit for indicates no contact to you company. Oh by the way why did it take you employee from Lincare Tilton Illinois from December 2016 to March 2017 and me 3 phone calls to get those returned Oh I know she put them in her trunk and forgot about them. WHAT GOOD CUSTOMER SERVICE IS THAT... Still no credit on my account. Lucky for you guys you will be hearing from my attorney and I just happen to be a insurance billed coder myself and know how it works and how it is to be done. Oh I will never use or recommend your company to anyone and I do work in Healthcare.

How many numbers does a person have to call to get a bill taken care of... I have dial two different numbers trying to get my billing issues taken care of ... First one was on hold over 8 minutes then was disconnected by lincare...Second time i called was on hold over 12 minutes before someone answered ... That number [protected]... The second number i called [protected] was on hold over 6 minutes before verita answered and i was able to tell her the billing issues... I feel this is not good business ...

I received a c-pap machine last year in Oct of 2016 when I was covered by Coventry ins. which was paying for it. I changed my ins on 1/1/17 to Wellcare. I informed Lincare I only wanted to keep the equipment under the condition it was being paid for under the new ins. . After a month they billed me for the full amount. I called and spoke to a Mimi and she assured me that they will update my ins and it will submit it for payment. Then I get a new bill for the full amount of payment again. I call again and Talk to Tiesha who then informs me this is not an in network machine with wellcare and I have to pay the full amount. I in good faith immediately return the machine to the location in stuart, Fl. Now Lincare is still trying to extort the $184.70 from me for having the machine for TWO and one half months When they billed me under false pretenses. You people are a bunch of crooks. I demand you reverse the charges for this or I will file a complaint with the BBB. Customer #[protected]. Angela Bruzzano

I bought a new cpap machine at the end of last year, lincare charged me over $300 more than the EOB from my insurance said I owed. I fought with them for 2 mos till they admitted they were wrong and would send a check. I asked for that in writing which I never got. 4 mos later still no refund. Can't get help from anyone at the company. I have no idea who to contact next.

I have called and called. My sister, Janet Risgin, receives nebulizers meds from Lincare. She is moving from Bluffton, SC to South Dartmouth MA in June. I started in April 2017 asking for her concentrator, NIV machines to be switched from Low Country Oxygen to Lincare. I have yet to speak with "Amy", who seems to be the only customer service person for new accounts in this area. So Amy gets a big fat F from me.

I still need the service to start here in Bluffton SC, and then move to South Dartmouth MA. PLEASE HAVE SOMEONE OTHER THAN AMY CALL ME SO I CAN MAKE THIS HAPPEN.

Deborah E Burdette
sister/caregiver
[protected]

My physician placed an order on line for oxygen the previous evening. The following morning I called the local office to verify delivery.
Although the office is scheduled to open at 8:00 AM I kept getting answering service until 8:55.
When finally getting thru nobody was able to find the order.
I then called the main office of Lincare and was told the telephone was not answered because the employees were probably in a meeting.
I left my name and telephone number asking for a return telephone call to solve the problem. Never got a return call.
Called my physician and asked him to contact another company and got my delivery within three hours.
You are a medical supply house where people depend on you for products to improve and in cases solve their lives.
You should be ashamed of yourselves for not caring about your customers.

I am a home health nurse and in the past 2 weeks, I have had 2 patients that have had such poor service that it could have resulted in a critical situation for them. The first, needed a mask due to nasal burns could not breathe with NC. I called to request on a Thur and was told they didn't deliver in his area until Mon so unless he had someone that could pick up, he'd have to wait. I asked if they were simply going to allow the Pt to go 4 days without being able to breathe? She didn't seem concerned but called back a few minutes later and said the driver had not left yet so he would get the equipment and bring on his regular round to the neighboring town. The 2nd requested portable 02 for an md visit 100+ miles away today. He called to request on 4/21 and was told it would be delivered 4/24. It was not and his daughter had to go pick up this am. I've also had numerous patients say that their 02 concentraters haven't been checked by Lincare in over 1 year. This is not acceptable service when these patients' insurance is paying good money for the services. If I am asked, I will not recommend Lincare to any of my patients.

I have a Doctor's order for a new CPAP, the person that I have been dealing with, Maria, has taken over 2 months to fill the order, many excuses, many
calls to her - she NEVER returns the calls after I have left a message for her to please return my call. The doctor's office has intervened at least 3 times and has complied with all necessary details and still I have not been contacted and yes I have the dates as to when the doctor's office has call confirming that they have "again" complied with her request.
Excuses have been:
It's because I have Mass Health, the doctors office did not send the order to her on their official letterhead, she has not had time to process the order, she will work overtime to process this order to have it ready for
next week; but next week comes and goes and I never get a call back to give an update/progress report. Also, when I have been able to speak with Maria, she has put me on hold anywhere from 7-16 minutes. However, more often I get her answering service, or I am told she is out to lunch, or she has left for the day.
Finally, today April 21, I was able to speak with her and after another long time of being put on hold, she eventually says that she has "received" the paper work and will "let me know" and was ready to end the call; However, I spoke up and reminded her of how long this order has been taking (two months) and would like to know when I can get the machine, she replied: "I'll get the schedule book". She told me that I have an appointment for April 25, on Tuesday at 2:00. So at this time this extremely unprofessional handling of a doctor's order is still not over, hopefully, on Tuesday it will be but I am not holding my breath.
I have also reported this extremely incompetent situation to Maura Healey (Attorney General).

I have had a portable concentrator for several years. No one has come to service the machine in over a year and a half or contact me about coming to see me. I finally contacted them a week ago today and said that they would be out today. I called they have no record of anything yet they bill my insurance faithfully every single month. I don't know if this machine is working correctly if I'm getting what I should be getting or if is it it's killing me . What am I supposed to do?

2016 Lincare overbilled and auto withdrew from Mothers account after insurance paid. They have not paid 7 months of credit due Mother.
Mother has new insurance and supplement beginning Jan 1 2017, of which I had given Lincare the info. Both insurances covers the amount of bill with no balance but Lincare did auto withdrawal from her checking same amount they were overcharging in 2016. She is owed #32.64 in credit. I called 2 months ago to get credit and still have not received it. I was told it would be a check refund as they cannot credit her checking.
This was 4x I had called before ever getting a person. They do not answer, the waiting is about 20 min each time.
So not only are they getting paid in full by insurance they have also got extra from my Mother on limited income which to me is fraud.
Not to mention the interest on the money they owe her granted its not much.

This has happened for the second time: derek (my son) was release from the hospital thursday, april 13, 2017. (Pancreatic cancer). The home health rep faxed over the orders for vital 1.5 nutrition the same evening of april 13 to lincare in west monroe, la [protected]) friday afternoon I called lincare warehouse once again to confirm the overnight shipment. The west monroe, la office gave me a number to the warehouse [protected]). I called and after 43 minutes on hold, was told the warehouse was closed and the shipment would not be sent until monday, april 17, 2017. I called the warehouse yesterday (Monday 4-17) to again confirm shipment. He told me it would arrive at our home tuesday 4/18. At 4pm cst today, I again called the warehouse to confirm shipment. They told me it was not sent overnight and would arrive thursday or friday.in a nut shell, this is the second time my son was discharged from the hospital and the second time lincare was unable to get his nutrition! He is unable to eat by mouth, so his only nutrition is from tube feeding. How very sad for a company to do this to my son 2 times in a row! I am actively making the public aware of this in any way I can. Lincare seems to be a heartless company.

(first sent through Lincare website on 4/5/17 - no response from company)

I am writing to tell you about a really negative experience I’ve had over the last few days. The Lincare website doesn’t have a place to add anything but positive comments, so am adding this here. (place send to tell them about great experience)

I began phoning on Monday 4/3/17 regarding questions on my invoice. I phoned the number listed on the invoice [protected]. The representative told me that she couldn’t answer the questions about the rental charges for medical equipment on the invoice and gave me another number to call. I phoned that number and was told that this was not a billing number but a pharmacy number. I was given another number and this was a Lincare location and didn’t have anything to do with billing. She gave me another number, telling me that the number on the invoice was incorrect, and I had to try that 3 times (after holding for over 10 minutes each time) to get a person to speak with. She resolved my questions, but with a very unsympathetic and condescending attitude.

If I could give a rating somewhere, it would be the poorest score possible.

Dr. Bruce Weinstein ordered a nebulizer for my patient on 2/7/17. She didn't received it. Eventually after multiple phone calls to Lincare in Hingham MA, I received a call stating that someone from Lincare had called the patient and told her that "someone local would get in touch with her regarding the order in the next couple of day" That was on 3/21/17. Yesterday I received a telephone call from the patient stating she still hasn't received her nebulizer and budesonide. I called Scott at "I Care" he was unable to contact them, in his defense, it was getting close to 5:00 pm est. This morning I received a telephone call from a Linda at Lincare in Waconda, IL. She stated that they cannot help a patient in MA because the are in IL. Which I understand. She said they had received an email from Scott and I asked them to please be sure to email him back. I just got off the phone after 15 minutes mostly on hold and was told that Jeff was going to expedite the order. Really, more than two months later? Just received a call from Claire at Lincare who states they called the patient and she is not answering but they will deliver today. I'm really tired of working with Lincare, this is one of many complaints I have.

I have had a bill no since december (5 months so far) that never gets resolved. I have given the company my insurance information (Two insurance companies) on more than one occasion and it never gets processed. I have heard it takes 45 days to go through twice. I was told to physically go to lincare... Also told that the local office can't get through to the billing office. I am just turning it over to the attorney general.

I called about a billing and was on hold forever! It's been 10 min and i'm getting ready to hand up.. This is a bill that my mom got and I don't know what it's for.. There is an annoying recording: "we look forward to talking to you. Please hold the line and we'll be right back with you." well, they never were with me. "your patience is appreciated". Patience? Ha! There was patience the first three minutes.. The recording that promises a response soon just adds to the frustration.

In January my husband had to go on at home oxygen there was no problem with the initial delivery of the equipment but both my doctor's primary and his oncologist send paperwork requesting a portable oxygen concentrator vs. Portable oxygen tanks it took several weeks to have an evaluation done by someone in their office and several more weeks not until after I called Medicare to complain I was told it had to go to their internal review which I didn't understand my husband could use this equipment want a conference call including Medicare was made I was told that we would know within 48 Hours whether their internal Department approved this equipment for my husband the following day we received a call saying he was approved it is been over a month now and after contact I was told that the purchase order was approved on March 22nd they would try to expedite I don't understand why it takes so long to receive a product That's essential for my husband to use if it wasn't for the fact that they had the Medicare contract for this type of equipment in our area I would certainly use someone else and I still may end up having to reach out to Medicare to see about getting patient to go off contract for another provider today is April 6th 2017 and it has been months since we started this process hopefully it won't take several more months to actually receive the equipment I think it's a disgrace that a company make someone wait so long to receive a product that's being covered by insurance if I wanted to buy it and spend several thousand I could have it the following day from a different provider hopefully I won't have to reach out to Medicare again but if I do I will file a formal complaint against Lincare with them

I had to replace my services because of insurance. I chose Lincare because it was close to me in Florence KY. I had them several years ago and always spoke with Doug who got me supplies instantly. Had to go back to them starting January1, 2017. What a mistake. I would call them 3 times a month with no results. All they said was they were working on it or they would tell me I had to call the 800 number. I went back and forth until April then I decide I would drive to Covington to Pulmonary Partners. What service they had. I gave them copy of my insurance. They called got my sleep study and got my supplies the next day. I thought all this time and aggravation was for nothing. Why does Lincare have to be contrary...?

Lincare 0 Pulmonary Partners 10!

I am suffering severe breathing issues because LINCARE if RUSTON Louisiana brought out a new CPAP machine back in September of LAST YEAR and never brought the first mask tubing or filter. I have not had the first tube filter or mask for this machine since they brought it. I have called and repedly ask numerous times for them to just send in paper work to Medicare so I can get my supplies elsewhere. I cannot use the machine at a. I have bed so sick I am in fear of loosing my life due to LINCARE not sending in paper work even after my dr sent them the necessary paper work to do so. Please someone help me before I literally die from LINCARE ne glance Thank you for the one that can help me.

I am sick and tried of your so call staff up here in Williamsport Pa.I have been trying to get my Portable Oxygen Concentrator fix from [protected] up today [protected].All I get is we are short on drivers &they will not call back or drop off portable tanks for me to use.I am sick and tired of the lies.The stuff will not give me the nasal tubbing as need;They said to put on a new once a month.which they give 3 at a time.What kind of service is that?You people get alot of money for the service which is horrible.Thank you for bad service and dirty machine

P.S.I have called my Doctor about your stuff up here in Lycoming County Pa. Mary Ulrich