Lincare Holdings’s earns a 1.4-star rating from 430 reviews, showing that the majority of respiratory therapy patients are dissatisfied with medical equipment and services.
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unfair termination
I started my employment with Lincare in Feb 2011, I was terminated in May 2011. During my 75 days of employment I got to know my patients very well and they depended on me to get their oxygen to them at the time they expect it. When hired I was told I had to get my Hazmat endorsement but every time I asked for time off to get it I was given patients to see and take care of (which was my priority). My last day in May I asked my manager if I could take the test and go do the finger prints for my Hazmat. He said "No, take care of these 3 patients". After taking care of paper work I was heading out the door when my manager asked me into his office. He told me I had to get my Hazmat that day or he would have to let me go. My jaw dropped, I told him that was impossible. He asked for my paper work on the 3 patients which I gave him. I told him I will be back. I tested that day, did my finger prints and submitted my application for Home Land security. It would take a week to get the OK from Home Land Security. During that week I had Patients call me and ask why I was late I told them I would be back next week. The following Monday I went back to the office with my new Hazmat endorsement and there on the Managers desk was my personal belongings which were cleaned off my desk. He was serious about letting me go. I asked him "So instead of calling corporate and telling them I now have my endorsement, you want to go through the hire process again, pay for new uniforms, take at least 2 months go get a new guy up to speed plus the hours of training the new person". His response to me was "his hands are tied and there was nothing he could to to change corporates mind" The following week my phone just rang from customers wondering where I was and how they needed oxygen. I told them the story and to call corporate to get me back. Its July now and approximately 10 patients of mine have changed to other oxygen providers as Lincare dropped the ball. I have told my story to local Doctors in my area and they have agreed not to recommended Lincare to their patients.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad business/ethics
This company consistently practices bad business and employee harassment. They refuse to provide you with the staff necessary and then hold you accountable to produce the same "numbers" as a Center with full staff... they interrogate you constantly and put words in your mouth. They hire bullies and back-stabbers as Area Managers so the RM can hide behind them. They totally discriminate against age and sex. They won't approve orders, yet expect patients to be set-up right away. They are the worst company I have ever had the dis-pleasure to work for. They should be shut down! The upper-management is the Medical Mafia - The patient is NOT their main concern...only $ and numbers. They could give a crap about the employees too. They truly are the poster child for Bad Business.
That is exactly how they operate. I was a Center Manager, and they did the same to me. What State are you in? You need to file a complaint with the EEOC in your State. If they receive enough of them, they will start looking into this company-they are awful!
The complaint has been investigated and resolved to the customer’s satisfaction.
I was a center manager for them as well. I had lost my husband and child in an accident a few years before going to work for them. I had remarried and was pregnant. As a manager I had to cover for my employees on vacation or off work. So that summer I delivered oxygen cylinders and oxygen concentrators weigjing over 75 #. Despite being pregnant and having had a previous back surgery. It was summertime and working that hard in the heat and a pregnant woman, I got a urinary tract infection which turned into a kidney infection for which I was hospitalized. My area manager was angry that I was in the hosp and not at my desk. I used my pager and cell phone e and managed my employees from my hosp bed with IV antibiotics going! After I had my baby I was pushed by them to return to work asap. I was never allowed off work to take my baby to the doctor for check ups or when he was sick. ESP if it was on a Friday, because their center managers were expected to be on a telephone conference every Friday. They do not want pregnant mothers as managers or mothers of young children
who become sick. They prefer men and only the men that can harass doctors out of referrals and only employees that can harass existing patients into excepting more and more supplies or services for which they can bill Medicare. They will specifically tell you they are interested in long term oxygen patients with Medicare benefits. Respiratory problems in the elderly can go on for many years with treatment and elderly patients have Medicare benefits! They bilk Medicare out of keeping their company profitable and only the top executives are able to stay at Lin are and enjoy the fruits of that be a use they use and spit out employees at lower levels! Because of company is li, e Lin are Medicare and the federal government is going broke!
And if you are a patient who has been charged for a machine that you stopped using and refused to use, you should first try to resolve it with the center manager. If you can't resolve it with him or her and nobody ever returns your calls, try calling CHAP- they will get on it right away. They can even audit the site if need be. Here is the number for you to call [protected]
unfair business practices
As a former employee for this DME comany, I was let go after 8 months for a number of ambiguously listed reasons: patient complaints, poor/less than optimal care, complaints from a local "top referral source", etc. Not once was I given specific patients, reasons, or situations inorder to make the necessary corrections or solutions. Instead, on 4/12 I was given an unsigned 30 day probationary letter dated for 4/4. The TYPED signature was that of the manager I was hired under-she, however left the center 4/1, just 11 days prior to this. It was given to me by our new center manager-hired in the last week of my previous mangr, with NO managerial experience and only exposure to the medical field was a couple of sememesters of nursing school YEARS prior to now. It was "promised" regardless of the date on the porbat'n letter that I would receive the full 30 days (technically then ending 5/12) as stated to "establish improvement" of my job performance according to my hired title. On 4/27 I was let go for failure to uphold the expectations set before me. My employment with this company began by my previous managr SEEKING ME OUT as I had known her professionally for 2 yrs. She often visited the medical group where I was a nurse. The promises of my emplyment @ time of my interview were as follows: On-Call ONE weekend/month-either FRI/SAT or SAT/SUN, mileage reimbursment @ 0.47/mile-actual reimbursmn't is 0.31/mile for the first 1700 hundres miles, then 0.17/mile up to 2000 miles-anything beyond a total of 2000 miles/month were not reimbursed, TWO WEEKS PAID VACATION AFTER THE FIRST 6 MONTHS OF EMPLOYMENT- I soon learned vacation time accrues @ 3.8 hrs/pay peroid AFTER the FIRST 6 MONTHS-but vacation can be taken...you just have to pay it back if your employment ends regardless of reason. Being the only clinician for 5 counties & with a large populous living near me I could start work from home or end from home-my clincian log evedently didn't match my company time as it was told to me I was late 15 minutes or over 50 times during and left work early almost as many during these 8 months-my boss was make the adjustments via company internet-I kept copies of all my mileage, patient visit logs, etc for my protection, but was unable to take any of this home upon my termination-this only included documents that DID NOT have patient names-for my own proof & tax deductions. This being said, my time card that was given me to sign and be submitted every pay period was not corrected appropriately-this I do accept some responsibility since I didn't feel the need to go over it with a fine tooth comb, but it goes to show you can't TRUST ANYONE in the work place. It took over 5 months to receieve my first mileage reimbursement ck, was never reimbursed on my personal cell phone used during company hours/business-company policy states a max of $25.00/month for this...meaning I still have $200.00 dollars for this that I'm still waiting on as well as my mileage for 2/11, 3/11, & 4/11. TWO days a week for 3 weeks I had training from another clinician who lived 2 hrs away in another state, after that I was on my own. From that point and for the next 4 1/2 months due to lack of proper staffing-a service rep out for major surgery-I worked from 7-8 am until 8-9 pm M-F/on call all hrs & weekends, trying to LEARN and PERFORM MY job, deliver O2 to patients homes-O2 tanks & concentrators in MY PRIVATE VEHICLE without proper documentation or placquard signs-this is by the way ILLEGAL under OSHA, EPA & other state guidelines-carrying a $500 fine PER TANK regardless of size/cc. At times I carted more than 10-20 O2 tanks of compressed oxygen. Thankfully I was never in an accident, or pulled over by police with the equipment. I do however possess and provided proof of the proper drivers license to drive the company vans designed to transport such dangerous medical equpiment but was denied being alllowed to take the "companies" driver test by my "then" center manager-no real reason given-, complete new patient O2 therapy home set ups, nebulizer therapy home set ups, concentrator evaluations, etc, etc, etc. For fear of being fired for insubordination I complied with the instructions given to me by my manager. I could go on, but I hope all who read this get my drift. If your considering a position with this company-DON'T! YOU WILL REGRET IT!
The complaint has been investigated and resolved to the customer’s satisfaction.
You should go visit all of your old patients and tell them what happened. Have them call in for you or tell them to switch providers.
I too was let go, for not making "numbers". Yet, my AM put me on an Action Plan but he did not present me with any documentation. Nothing to read, sign, nothing. I argued the plan and when he left, I felt it was not valid. 2 days before he fired me, he walked in and gave me a "formal" Action Plan, which was dated 30 days ago. He fired me two days later. Never once did he come to my Center like the Action Plan requires him. I was also informed that he was overheard offering my job to someone in another center a few months prior to this. When I confronted him, he lied and said that it was not true. These people are liars and bullies. They fire people who stand up for themselves and their Center. Whenever an employee complains or brings an important issue up, they are labeled "troublemakers", and told these are "excuses" - upper management wants them GONE. They should all be in jail for the violations they constantly break. The worse kind of human beings I have ever worked for.
fraud
Lincare representative insisted c-pap had no out of pocket expenses, and deductible was being waived. about six months later, i began receiving bills, then phone calls. when i talked to corporate customer service, and told them of the local conversations about deductible waivers, no out of pocket expenses, etc. and that i was not paying the bills, felt like i had intentionally been deceived regarding cost and that they were to come and get the machine, i was told that they would immediately stop billing and send someone out to get machine. i told them i was calling my insurance company (bcbs) and telling them not to pay another dime, and to get the machine. Didn't hear anything for a few months, and then billing and calls continued, and still, no one came to get the machine. Then six months later, the bill jumped from $311 to over $800. They HAD stopped billing the insurance company, but continued to bill me (but now, instead of 20%, the full 100% even though I had insurance coverage). I guess they didn't want BCBS to find out about their deceptive and fraudulent practices so they just stopped billing them. These people should be ashamed. They will tell you whatever you want to hear, just to leave their equipment with you. Then, they lay low for a while, let the expenses accumulate, and then start hitting you with bills. It's such a shame and I hate that they are praying on the sick and elderly. I'm filing with the BBB (of which they aren't members, of course), and intend to notify the Attorney General and Consumer Affairs. Be very wary. It's not uncommon for medical supply company's to assume deductibles of durable equipment (I have a friend who sells expensive custom wheel chairs $40, 000+), but this company appears to have a disconnect with what their representatives are doing and the insurance company and their billing department. I told them almost a year ago to get this unit out of my house and it's still here and they are still billing me for it. Be very careful of this company!
I'm not sure what "lack of transportation" you are referring to. My issue with Lincare is that they (their representative)fraudulently informed us that they were "absorbing" the deductible, and that there was no out of pocket expense; that insurance covered the unit 100% after the deductible (which they were absorbing). Then, six months after having the unit, they began billing. Lincare states that after six months, the insurance company considers the unit "owned", and that's why they started billing. They also told me that "we used to absorb the deductible, but we don't do that any more." Whether you consider this a legal issue or not doesn't concern me. I want to inform people NOT TO TAKE THE WORD OF A LINCARE REP CONCERNING YOUR FINANCIAL OBLIGATION. THEY WILL LIE AND SAY ANYTHING TO GET YOU TO TAKE THE UNIT. And you won't know it's a lie until six months later, when they start billing you.
Lincare is guilty of fraudulent charges and price gouging. When I first was diagnosed with Sleep Apnea, I was referred to Lincare for my cpap machine and supplies. I was told by the technician and the billing department here in Supply, NC, that there was no charge that my insurance was paying 100%. Well, withing 2 weeks after receiving the machine, I received a bill for over $800. When I confronted the billing personnel they told me that there was a mistake and that I would was responsible for the balance owed. After going around and around, I capitulated and began making small monthly payments until the bill was paid in full.
Now, having needed simply a new nasal mask, Lincare sent me, in the mail, without invoice, two new nasal masks, the plastic attachment and one harness and my insurance was billed. Well, today I received a bill showing that I owed a total of $533.63 for these three items.
I immediately began researching, which I admit I should have done beforehand, and found the exact same supplies, with the same model numbers online both at amazon and another cpap supplier and the highest amount I would have paid if I had ordered through them would have been $118.00. That's outrageous! And if that's not fraudulent and price gouging, I don't know what is. Problem is, I don't know what recourse I have. I can return the one nasal cushion(Lincare's price $220.08/amazon $16.96) and demand a refund, but that still leaves me with a bill for over $400.
Comparison Pricing Lincare Vs Cpapsupplyusa.com:
Nasal Cushion/Gel Flap - Lincare $220.08 Cpapsupplyusa.com $16.95
Nasal AppL Device - Lincare $319 Cpapsupplyusa.com $27.95
Cpap Headgear - Lincare $94.17 Cpapsupplyusa.com $54.00
I'm not sure where to turn for action against this corporate crook. Suggestions?
We have had numerous dealings with Lincare since 2004, none of which has been good. We've been sent to collection for a bill we never owed. We paid cash on 1 bill, but they could not find the receipt at billing office and they kept sending notices to be given to collection. They found receipt 6 mos later. We were customers of this company in Galax, Va ( no other companies are available) until we moved to Huddleston, Va. last Aug, at which time I was told they would transfer our account to Roanoke. Never heard from them about anything ( they are still charging medicare and my insurance for machines that have not been checked in over a year. Now my husband is on continuous oxygen and I called Roanoke Lincare who told me we belonged to the Bedford office and they transfered my call to "Bedford office". Person on phone could look me up in computer and said someone would be out on Wednesday. (Call was made on Mon.) Wednesday came and went with no Lincare so I call Bedford office on Friday and was told that they could not help me. There was no record of me calling on Mon. and since we were from Galax, I had to call them to transfer account. At this point I am very frustrated and reaching my boiling point. My husband needs the oxygen and can't get it.
I called Galax and got into a shouting match with a representative there who told me they were never asked to send the account ro Roanoke area and that the manager who had to sign these release to another office form was on vacation. Therefore, nothing could be done until she came back. (again, Galax rep said she would get it transferred 1 year ago) The rep said he would have to talk to someone and would call back in a few minutes. That was Thursday, today is Friday 5:30pm and still no phone call. My husband will be running out of O2.If there was a way to give them a O star, I would do it.
Rude customer sarvice. Driver in Winter Haven, Fl goes over speed limits and on the phone while driving the oxigen van.
My issues are with their whole demeanor, st arting from not being able to even get emergency help when I was given an order for Oxygen on a Friday morning, never got O, called number and no answering machine. Called the next state(I am 1 mile from border, and thier weekend emergency manager tried to call for me. NO answer machine. Called corporate, finally got hold of someone, on Monday, afternoon, I received Oxygen, BUT no form oer official papers to sign. Now (3 months later, our smaller office is moving to big area 40 miles away. No information or regulations sent out, only what our deliveryman tells us. (NOT fair to both client and service people. ) Also, we are told to keep day "free", to be there for delivery. ad nauseum. People are not supposed to be pawns to corporate needs, without any recourse or help, or polite answers on phone.
I had a surgery and needed to use their machine. They picked up the machine 7 days later and kept charging me for 1 year. I could not get thru to anyone. No one responded to my calls and numerous complaints. I sent letters and was still charged for this garbage. I could have bought that same machine for how much they charged me.
Sept 11, 2015
The above complaints are a mystery to me. Lincare may have had issues earlier on but, I can't complain about my service one bit. The people who contact me from Lincare are pleasant and caring. I am also treated kindly and with respect. I had a different company for my c-pap supplies and I became frustrated and angry. The complaints above sound more like my former company. I waited 8 months for my supplies. They kept saying this or that was missing from my compliance. My respiratory therapist and nurse were getting upset because they had sent the information numerous times and even spoke to the manager of the local office who reassured them I was indeed compliant and should receive my supplies soon. Well, 8 months is not soon. I couldn't be happier with the service I receive from Lincare. Thank you to all of you who make this company work as a team.
Gloria Kinney, Milwaukee, WI
Jill johnson his the worst customer service that I ever seening.i have been customer service for nine years.she has a bad attitude. When jill johnson got mad when I tried to explain something to her she got mad and slap her leg.if u lincare has that type of people working for there company then she needs to talked to about her anger.i would never get mad at someone that is trying to explain something to me.
This Lincare is really a rip-off and fraud-scam company. They keep on charging me on a bipap and a cpap which both don't work. I returned it back to them and they still claim I owed them like $860 for the bipap. It is such a fraud and scam company. I wish the government will close them up and make the company refund every single penny back to the people they overcharged and cheated.
As a former employee who just recently left, I can tell you that outofair is right on target - even if you DO take it back yourself, there is always the argument that they are going to 'hide' behind that they can't just officially 'take it back' without a discontinue order from the MD. However, just to make sure and inform everyone, there IS a way around that, which is to state you want to sign an AMA form (against medical advice, the same type of thing you'd sign if you were in the hospital and wanting to leave before the attending physician says you're ok enough to leave.) So, Mr. Gueche, JD, I don't know if you know anything about the medical field, given that you are a JD, NOT an MD, but this is how it is. And the part about signing the AMA form is for everyone to know so they don't get 'held hostage' by Lincare in regards to getting a d/c order from your doctor. That is NOT the only way out, just as an FYI, and it's NOT something Lincare is going to tell you, b/c they are pretty much a bunch of criminals.
I have had Lincare for over a year.. probably longer. If it was not for my driver/delivery man I would have quit long ago.
They are unorganized, give the impression they could care less whether you get the Oxygen you need to live or not, do not return phone calls nor answer their phone. Actually, this morning, the Denton Texas office is forwarding all calls to an answering service at 9:00 am. Called back at 9:30 am and got same answering service?
The supposed operations manager is no better. I will just call him a waste of space and leave it at that.
I HAVE to change O2 companies as Lincare does not take the Insurance I changed to on 1/1/2013 for the specific reason of getting my prescriptions ALL covered and co-pays lowered. When I called Lincare to tell them of this changr it was THEM that informed I would have to change companies. Well, no matter how many times my information has been requested by my new company (LPM's, equipment, etc), Lincare has yet to inform them of these needs even though someone from Lincare Corp called me Thursday 1/17/2013 and asked if Lincare had removed my equipment yet? I told that person no and they need not try until I have new service in place.
This morning at 9:31 am Texas time, 10:31 a, Florida time I left a message for what I was told was the CEO however that is not who's voice mail I got. Even their Corp Offices are upside down... UGH!
forgetfull, rude
In October 2010 I was informed that I would be getting assistance from a company called Lincare by my doctor in Fayetteville, NC. A representative from this local office (Lisa) came to my home. (May I say, she was nothing but good to me) unfortunately, the company office in Fayetteville NC. and the accounts office in Columbia, SC. were always forgetting to keep their schedules to put up their equipment, or return my calls, when I did hear from them, they were rude to me and made multipule excuses as to why things were not picked up on time, because of their delays and actions; I canceled my services with them and shortly after that I started receiving rental bills from the accounts office in Columbia, SC. for equipment that had been finally picked up by the local office in Fayetteville, NC. I called the accounts office and told them that this equipment was turned in over a month ago. They had no record there of the turnin and I explained about how it took the local Lincare company almost a month to pick up there equipment from me. Now the accounts department says I owe for the rental time that it stayed at my house waiting for the local Lincare to pick it up. I used this equipment for 1 month and I paid Lincare over $ 225.00 for the time I used it. My advice: Be carefull with this company, it is money first, themselves second, and the client last.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had the same problem with Lincare...this company should be investigated by the medical field and removed as a provider of medical supplies. Their billing practices are self-serving and under handed. They told me my co-pay was only $20 a month and sent no bills for four months. Then mailed me my first bill. They billed $436.59 per month WITH a deductible of $500 added on. When I told them to come and get the oxygen machine they said I would still owe! The machine was paid for two times...once as a rental then it was re-submitted to BCBS as a purchase and these unholy payments kept going! Very unethical company!
very poor service
For the past year, I have been assisting in a friend's home care.
Every time she has come home from the hospital, the medical devices and supplies provided by Lincare have not come for at least a week after her arrival. In some cases it has taken over two weeks for necessary critical supplies such as as tracheostomy canulas and suction catheters, tube-feeding nutrition and other items necessary for life support. If not for assistance from the local hospital and home health agency she would have had to be re-admitted to the hospital, or worse.
Most recently, supplies were not even ORDERED by Lincare until over a week after the prescriptions were sent to them.
They have an oh-well attitude, and absolutely no sense of responsibility.
It took 30 days to get supplies from this totally unorganized company. The order was placed on 12/16, when I had all insurance deductables/copays met but didn't receive supplies until 1/17. They bill when they ship meaning I had to pay the $150. I called numerous times but all I got was 'nothing we can do'... This process has gone on for months. I will be returning the 'unopened' package containing the supplies never to do business with an outfit like this again...what a lousey customer experience.
I suggest anyone looking for respiratory supplies go elsewhere!
Better business bureau, state attorney generals office, or dept of consumer affairs...
Your mail order service is very very bad.
I have been calling for 4 months, still NO answers
how do you stay in bussiness
lack of service
My husband and I are on cpap machines and after moving down from the northeast went to the doctors here in anderson. We are supposed to get a new mask and filters automatically, and the proper scripts were written. Not knowing any of the medical supply companies, we took the doctor's office recommendations and went to lincare. They told us it would be a couple weeks and then the account would be automatically set up and supplies shipped when due. What they didn't tell us was that they are not customer service oriented. They send in the paperwork to the doctor's office and if they get no response, they don't follow up; the customer be damned! I have been to the office 3 times trying to set up accounts and nothing has been done. What kind of company disregards the health of their customers? Why is this company still in business? Those needing medical supplies, take this heed: find another company, this one is horrible! Does anyone know of a good medical supply company that wants to be in business? I'm sick of fighting with them. They don't even have the common courtesy to return phone calls.
This isn't that company. This is a horrible service company who, even when you go to the main office in Florida (their headquarters), patronizes the customer and then leaves them stranded. The branch manager came out, apologized for their customer service rep throwing away our first order and that was all. I haven't heard from them since, and my orders and equipment have never been filled... by the way, that was February 2011. The doctor's office sent the order to them 3 times that I know of. This company just plain sucks!
I wirk in the medical field and many times what holds a company up getting equipment is the patients insurance will make the provider jump through MANY hoops for approval, and the drs office has to sign off on much paper work please keep in mind providers have to follow procedures and medicare and insurance do not make it easy.
I SO UNDERSTAND THIS I HAD TO STAY ON THEM SO BADLY I CALLED EVERYDAY AND AFTER 4 MONTHS THEY FINALLY GOT MY MACHINE AND NOW I WANT TO CHANGE TO ANOTHER COMPANY BECAUSE THEY REALLY ARE SLACK
poor service and over charging
I got my cpap from the lincare on front street in tyler, tx.
A gentleman brought the cpap machine out to my house and showed me how to use it. He had 2 sizes of a face mask. He put the one he thought would fit on and turned on the machine. Even though the machine was only set to the lower pressure ramp setting the mask could not be adjusted to stop a loud vibrating leak. He tried the second mask on me, same thing. He said those were the only two masks authorized by my doctor and asked me to try it for a couple of weeks saying he would try to get my doctor to let me get a different mask if it did not work out.
After a couple of hellish weeks i called to tell them i needed another mask. Not only did that one leak it caused me to get a rash and made my face and neck very sore. The only way i could get it to work at all was to lie face down and pack pillows around it.
He brought out a different type of mask. He tried to collect money from me for the mask. I explained to him that i was insured through medicare and champva and i should not have to pay anything. I can best describe his attitude as aggressive, intimidating, threatening, and manipulative. Only when i told him to just take the cpap and go did he agree not to charge me, saying he could charge the company he got the original mask from for a replacement, as if he were doing me a favor.
The second mask also leaked even on the lower ramp setting. The representative started talking about a nose mask, saying it would not work with my high setting, and threatening me that if i could not make the second mask work he would call the doctor and tell him to give me the nose mask next time. He also suggested that i should spend my life sleeping on my face with pillows packed around my mask if that was the only way i could get it to work, even though i told him it was very painful. After an emotionally draining exchange i agreed to give the second mask a try for a couple of weeks.
After about a week i called to tell them that i could not make this mask work either. The muscles in my face would relax when i fell asleep and as soon as they relaxed the mask would start making a very loud vibrating sound that would wake me up. I was exhausted and my face and neck were sore from trying to tighten the mask. I was also developing a sore on my nose where the mask hit it.
The lincare representative brought out a third mask, this one a full face mask. Again he tried to get me to pay for it. We basically repeated the same conversation as the last time with him threatening me with the nose mask and trying to intimidate me into giving them money even though i had full insurance coverage, this time driving me to tears before i told him to just take the whole machine back, at which time he again left the mask for a trial period. He told me that if i could not make this mask work i would definitely have to pay for the next mask.
After he left i read the instructions that came with the mask. It said not to use this type of mask if you have dry eyes, which i do. I tried it for a couple of days anyway, and although it was better then the other two masks in many ways, it irritated my eyes so much i could not wear it.
At this point i called medicare to check out the lincare representative's claims that medicare would require me to pay for any other face masks in cash. Medicare responded that lincare was contractually obligated to replace any medical device which did not fit or did not work to my satisfaction at no charge to me or to medicare. The lady i talked to at medicare asked me to try to work with lincare some more and see if i couldn't get them to make it right.
I called lincare and asked if i could have a different mask and representative. After much arguing with the manager (Who basically said the same things the representative had, and took a similar attitude) , and getting my doctor to send lincare a letter stating he would ok any mask that met with my satisfaction, lincare finally agreed that i could come into their office and try on several masks to find one that worked better at no charge.
Unfortunately i had some health problems that prevented me from going in for over a month. During that time i tried using the second mask with the strap that came with the third mask, and found it fit much better that way, but still had a lot of problems.
When i arrived at the lincare office i was greeted by a new representative who then told me that my doctor had instructed her to only try the nose mask on me. I told her that couldn't be right since the other representative from her company used to regularly threaten me with it, and when i had asked my doctor about it he had also told me i should not use the nose mask at my pressure level. I also told her that my doctor had told me they sent them a letter saying the doctor would approve any mask that met my satisfaction. She looked me straight in the eye and said that might have been true a month ago but just yesterday the doctor sent this order (Holding up a piece of paper) to only try the nose mask on you today. After arguing with her briefly she left the room. When she left i picked up the piece of paper she had held up and read it. It was word for word the letter the doctors office had told me they were sending them authorizing any mask i liked.
The manager then came in and told me they had orders from my doctor to only try the nose mask on me and there was nothing they could do about it. I asked her if any of them understood english as i picked up the doctors orders and read them out loud. The manager grabbed the paper from my hand and started screaming at me at the top of her lungs. After several minutes of the manager screaming and arguing with me, until i broke down in tears, she just turned around and left.
When the other lady representative came back she claimed to have misread the doctor's orders and agreed to let me try on several masks to see if any fit better then what i had. After that she was just as sweet as pie, very helpful, and professional. If i did not know that just a few minutes ago she had looked me straight in the eye and lied to me i would have liked her a lot.
After this experience i felt it was my civic duty to try and warn others about lincare. It is obvious to me that they do not care about anything but profits. They do not understand the meaning of the words integrity, honesty, or service. They are bullies, liars, and cheats.
The complaint has been investigated and resolved to the customer’s satisfaction.
From my own experiences, I can tell you that everything in these complaint is either wrong, or just a flat out lie. Insurance does not cover the cost of a mask that frequently. SOME manufacturers of the masks offer a 30 day replacement (for the same brand) if you are not satisfied with the first one. This has nothing to do with Lincare. After 30 days, that offer does not apply, and it cannot be used again for a 3rd trial mask. Also, there are certain doctors that script a specific mask and Lincare has to follow that order. A pharmacist would not change your prescription up. Why would you think Lincare could change a doctor's Rx? All they can do is ask the dr, and some doctors aren't as reasonable about those things as you'd think. As far as the gentleman trying to work something out for you despite this, was him just taking the financial hit for Lincare to please you. They did not have to do any of that. You obviously did not hear the Medicare representative correctly. While they are renting your machine from Lincare for you, Lincare will replace a malfunctioning MACHINE for you, not a mask you do not like. That is a sale item. They tend to cost between $200-$300 and cannot be reused. The headgear for a mask is covered every 6 mths, the frame every 3 mths, and the cushion monthy. it doesn't make sense but that is MEDICARE. SO, if you want to change a mask, you have to pay for the parts not due under your insurance yet, or wait until it is.The fact that they went to YOUR HOME that many times for you to help you become complaint with it, speaks volumes. Most companies require you to come in to the office. They lost time, and significant amounts of money paying for mileage and an Respiratory Therapist the time to tend to you. You are obviously a very difficult person. Reimbursement for CPAP machines are only a mere $50-$60/mth., which I am sure they LOST money on you. And I'm sure, by this point, you've either already realized you were wrong, and /or switched companies and had a worse experience. You need to do some research and realize what your insurance covers and doesn't. Then maybe stop wearing your mask so loosley. I have found most all Lincare staff to be very courteous and helpful. However, I also listened and asked questions, without being ridiculous.
Lincare is not a member of the BBB. For me, they had trouble filling my prescription and wouldn't recognize my sleep study, because it was from out of the local area. Yes, this sounds unbelievable but true. They were absolutely rude and just plain terrible. Pacific Pulmonary Services is also really poor, but Lincare wins the Prize for worst DME company by a long shot.
Lincare people have no problem with telling customers point blank LIES. The delivered equipment to my house telling me my doctor ordered it and acted like it was an emergency and critical that I start using oxygen immediately even though I have no health problems. I found out later my doctor had no knowledge of this. I asked them to pick up the equpment as I had no need for it and they refused saying they needed the doctor's permission to pick it up.
If you are not satisfied and feel you need to take it to the next level, you should go to the BBB (Better Business Bureau) where they will help to resolve the complaint. Additionally, you can file a complaint with the state attorney generals office. When the complaints pile up, they eventually get investigated. There are not too many complaints against Lincare.
Just because you have 100% coverage does not mean you get everything for free! Insurance will only cover 1 mask every 6 months I believe. You have to pay out of pocket for anything over that.
do not practice code of ethics, shady business practices
The most unethical company I've ever dealt with. A company that claims to put the patient first, put the patient last. Lindcare is known to remove oxygen if a person falls behind leaving them to suffer. The New London, Connecticut office lacks morals, decency, and for a company to claim they are a drug free workplace, it is run by a known drug dealer. Think twice before letting this company into your home.
Read full review of Lincare Holdings and 1 comment###S
I have had the absolute worst service regarding my CPAP machine with these idiots.
They lost my billing / insurance info, but rather than call me, they let the account build up for a year. Then, whenever I needed something, the ###s at the Santa Fe store would not process the order, so I'd get to wait an extra few weeks. Then they start sending"supplies" which I had not ordered...it is unbelievable they haven't been shut down.
Lincare is a bunch of crooks with a license to steal. I sure regret getting them set up on a bank draft cause they started to steal immediately. The double billing was deliberate and no matter how i tried to tell them they continued their illegal activity. They would not own up to it and had total disregard for me. Ignored my request.
I had to removed them from the bank draft. I hate them!
Lincare is the poster child for idiots. They could care less that I have COPD and heart problems that require oxygen and cpap. What really scorches my butt is when they call me and gave me a line of crap about my insurance company caring for my health and that it was time for some new supplies. Well guess what! I've had both machines for a year and a half and have yet to get any supplies at all. I have called many times and spoke with a human and ordered through the automatic system. It seems they are brain dead or perhaps need some oxygen. Good luck getting your supplies.
lack of home oxygen service for years
for years I have tried to get equipment from Lincare that I can move myself (oxygen concentrator- invacare platinum xl #5) weighs over 50 lbs. I weigh 57 lbs. portable oxygen I can use outside of my home that fits in case & instructions of what to do when my 2 hrs. of oxygen ( company supplied ) ran out. Don't know how to get more so I save it for emergencies. they (lincare) only service 1xyearly. first time they actually traded units for me they took out an old one that had 2 manuals still in motor and a burnt motor. Don't think oxygen concentrator can work under that polution & over a year ago it was replaced with one new filter. My last tech with lincare finally gave me 4 new filters. My weight constantly plummets tho I have great appetite; my muscles have all deteriorated; my oxygen level dropped from 92 to 85. I'm at wits end these people are killing me; and yet they tell me I'm stuck with them cos of medicare changes & my (non-functioning) equipment is paid for...whoopee!
The complaint has been investigated and resolved to the customer’s satisfaction.
not delivering me oxygen
I am totally disabled and I am on oxgen. I was prescribe by my doctor to be on oxygen. This is now the 3rd time I have ran out of oxygen and they dont have anyone to deliver any to me. I want to know what it is gonna take to get some delivered to me.
The complaint has been investigated and resolved to the customer’s satisfaction.
I don't know what your situation is (liquid or concentrator with cylinders). One thing I can say though from most complaints that I have read are that patients do not want to take responsability for their health issues. Lincare is not EMT they are oxygen equipment providers. If you know you are running low on oxygen give proper notice if it is not your delivery day. Lincare drivers service a wide area and it is nothing for us to put 300 miles on a van each day. That being said, it is hard for drivers to be at one place @ a requested time. You have no idea how mistreated the drivers are and all we try to do is make the patients happy. I love meeting new people @ set ups and making a difference in their lives but that is starting to be the last priority for managemnet. Your driver may be 5 minutes from your house and have the office call them with a new oxygen set up or portable to a hospital that is 50 miles the other direction. @ that time the driver has to stop everything and go do it. Lincare's rule is 2, 2, 2 which means - 2 rings and the phone must be answered, 2 minutes to take an order and set up within 2 hours. All it does is put off our existing patients and makes them upset. We don't like it either, so please go easy on your drivers because they are underpaid and they really do like you. You can't survive on this job without a heart for it. Just so you know, when we are on call, we can't go anywhere or do anything but yet we are not getting paid either. We do on call 1 week @ a time here so that is a whole week that you can't plan anything at all. The ony time we get paid is if we go out on a service call. Also, we are so understaffed that even if your not on call your lucky to get off by 7pm and that is normally because you were able to put some people or paperwork off. My biggest problem is that even though we are paid lower class wages, I like my patients so much that I overlook how much I have come to hate this company. If you are willing to take on new tasks and learn other jobs they will run you into the ground then bless you with a 3% raise every 2 years! Anyone who states anything otherwise is probably one of the corp. suck-ups that have ran this thing into the ground!
Call the office to get the AREA Manager's name and # - speak with them about this issue. If that doesn't work - call the corp office in Clearwater, FL and that may get something going. Although LinCare wants to grow their business, they most certainly do not want to lose it. Your doctor calling the company can also help in getting action for you as well. Oxygn patients as well as Neb med patients seem to be priority for this company.
billing for service not received
Contact person at Lincare Tracey Henderson. Service or Store location was Spartanburg SC, Hwy. 29, zip 29307.
Dr. Austin Mclehaney prescribed the use of CPAP with recorder in June-July. Used CPAP for 1 to 1.5 months. Dr. discontinued the use of the CPAP at this time. All equipment was returned to the Spartanburg location ~ July-September, 09. Account was settle. Paid $75.2 on 7-6-09. Received another bill $5.60 and paid it on 11-3-09. I didn't think I owed the last payment but paid it anyway. I continue to get bills, twice I contacted the billing office while at the Spartanburg site. The Spartanburg Lincare cust. rep. confirmed to the Lincare Columbia Rep on both occassions that nothing was due and all equipment had been returned. Each time the billing agent stated they would update records to discontinue billing stating their records indicated I was still using the equipment, no fufrther bills would be sent. I continued being billed. Replied last month in writing to the Lincare Columbia office reminding them of the info above. This month I received a bill stating - Dear Mr. Genobles we have contacted you on several occasions regarding your PAST DUE account. We need payment in full for the services received by you. If this is not paid within the next 10 days or suitable arrangements made, we may be forced to place your account with a collection agency for further action. Please contact our office TODAY at [protected] ext. 126 to take advantage of our credit card or check by phone services to resolve this account.
The office was closed today, left a phone message on the number above ext. 126 summarizing this info and that no payment would be made.
I have the account number when needed. My email is [protected]@capsred.com, phone [protected]. I'm not sure what to do now. Please email me if I need to respond fufrther.
lost a patient chart?!
This is regarding the care of two Lincare centers, one in PA and the other one in MD.
PA office apparently transfered my file without me knowing to MD location, where I moved. That is OK, although they should have let me know.
When I called my old PA office to get supplies for my CPAP, they said to call MD location. And when I called MD, they had no idea what I was talking about.
PA office gave me a UPS tracking number, used to send my chart to MD office. On UPS website, there is a proof that MD office received it. However, they cannot find the chart! That means I cannot get my supplies because they lost my sleep study results, original orders, etc.
This is even worse because if the chart is lost, that means my private health info is out there. How can they treat their patients' info like this?
Is there a way to formally file a claim or sue them?
The complaint has been investigated and resolved to the customer’s satisfaction.
You really need to contact LinCare corp office to report this HIPPA violation. You can also check to see where else you can report this very flagrant HIPPA violation and the company could be fined for this breach and lost of your medical and personal information. With all the identity thefts going on, this is very serious.
poor customer service
I have been trying to resolve a billing issue for over 6 months -I had to return some unused items that they had shipped in error but I had paid for - To date they have not credited my account this is after numerous phone calls - faxes - I even received a bill and a late bill on the same day for an item that should have been covered by the credit - I have been told on every phone call that it is taken care of - Here we are six months later and I still get bills.
It is absolutely of no use to talk to anyone at Lincare - The Lincare operation at Florence, KY is a revolving door of employees - they are unprofessional and have no concern for their clients -
The complaint has been investigated and resolved to the customer’s satisfaction.
shipping problems
My wife and I both require CPAP machines, and receive automated shipping of supplies from Lincare. Last July we moved. Lincare was notified about our change of address. They are STILL shipping our CPAP supplies to the old address! I've called them for the 3rd time to change our shipping address. The funny (ha!) thing is that they changed our BILLING address immediately. They know how to bill us, but refuse to get the shipping address correct. The UPS tried to leave the box at the old place and almost got attacked by the person's dog. This is ridiculuous...
The complaint has been investigated and resolved to the customer’s satisfaction.
The supplies are not necessarily being shipped from the branch office but from a company they have calling and sending / shipping out the supplies. Call the branch or call the corp office in Clearwater, FL. and ask for the CPAP call que # - tell them you need to change your shipping addrress with them. LinCare has several different divisions / companies that they have doing these things for them... so it may not be LinCare that is actually at fault but a CSR at the CPAP call que (company handling their CPAP patients' supplies and call backs or f/u's needed) they didn't change the address for shipment to be corrected...
extremely poor service
I am fed up with the poor service of this medical company. I have a condition that is life-threatening without the use of the breathing machine they provide, but even with calling and calling (at least 10 times) and driving over an hour to go and sit down with them and try to work out the issue which was causing them to provide such negligent customer service, I filled out the form they sent home with me (for the THIRD time) and that was two and a half months ago! Haven't heard hide nor hair from them since. I have no idea what to do. Where do I go for help and service? Can anyone give me any advice about where I go from here? I am so frustrated and cannot use my machine without the proper service! I have gone without using it for almost 3 weeks now.
Jerald Barron US Navy Veteran July 11, 2019
My wife and I are disabled and on limited income from the Government.
I have Emphazema, COPD, Psoriatic Arthritis, low immune system & have had triple bypass heart surgery and aorta Anurisum repair surgery.
My wife also has Fibromyalgia, & RA.
We have been with Lincare about 8 years and we have received services of oxygen, CPAP supplies & oxygen concentrator and portable oxygen units which had to be replaced several times due to failures.
During this time my wife has sent in 6 forms for low income financial assistance from Lincare because we only have Medicare.
We have been sent high bills from Lincare trying to get us to pay for what medicare has already paid for.
The last time my portable Oxygen Concentrator quit working was about 6 months ago and Lincare came and picked up my portable machine .
When my wife called to inquire about my machine she was told by Lincare employee Matt that we could not have my portable unit back until we paid our bill in full over $ 650.00 for past due bill.
They have also sent $ 900.00 bill they say is for my wife's CPAP supplies.
At that time she asked about the financial assistance forms and was told they have no record of any forms she has sent in.
Lincare is holding my portable oxygen unit hostage that a Physician prescribed for me to be able to go out of the house and enjoy life with my wife. This should be illegal. Medicare paid for that portable machine and several others.
They say they have financial assistance yet six times we applied and they "cant find the forms".
I got rid of Linecare for my oxygen supples and went with a different company, that was back in July of this year...here it is October and they still haven't picked up their equipment...I have called them twice I won't call again.Their stuff is in my garage and will soon be moved to the street! Linecare office in Urbandale Iowa needs to get on the ball and get their equipment out of my garage!
I have had similar negative experience obtaining supplies for my cpap machine, and when my supplies wear out, it is very difficult to sleep properly. Although it is not immediately life threatening, the whole reason to cope with this uncomfortable head gear is to prevent heart damage which ultimately is life threatening. I am not on Medicare, but I have good private insurance, and I have always paid my co-pay. Lincare has confirmed several times that I am eligible for certain supplies monthly, quarterly and semi-annually. But in the six months since I first completed paperwork (and there was a lot of paperwork presented to me on two or three occasions when I went to their Queensbury office trying to resolve this), I have only received one call from the supply center, even though they are supposed to call me monthly. At the beginning, I called the supply center, but they told me I had to speak with the Queensbury office. The Queensbury office has always been pleasant (the nurses are terrific), but they tell me that the delivery system is up to the supply center. The last time I had difficulty, the Queensbury office called the supply center on my behalf and 7 days later I am still waiting for the supplies that would have been delivered three weeks ago if their monthly system had not failed. The Queensbury office acknowledged that there have been problems with the supply system, blaming it on the complicated process and approvals required. I can understand that if the insurance companies are refusing payment, but I have been more than compliant with the usage rules and my insurance company has not refused coverage. The problem appears to lie with Lincare's supply delivery system and corporate management should be looking into this.
Well I'm a Lincare employee and I can assure you that at least in my office we do everything we can to help our patients. Some people are just inpatient and don't want to wait. I also understand that depending on the situation there is time that it should not wait but, there is also times when is not an emergency but people want it done right away. People need to understand that there is a process for everything and rules and procedures to follow. Not every case is the same and there is different positions to ask for when nothing is being done to help a patient. A caller will first talk to a Costumer Service Rep (CSR), if you can not get what you need from them you should ask for a manager, if unable to or they denied you to speak to them ask for their area manager and last but not least you may also ask for the phone number to our corporate office located in Clearwater Florida.
oxygen is lighter than air so it accumulates at the ceiling but
there is a hole in the ceiling so it would go on up into the
attic space. That would be a serious fire hazard so how can
I get it cleaned out ?
see the text abovee
It is difficulat at best to deal with seriously ill patients, but this manager is right. Details are missing and they are running a business. Without payments and reimbursement they cannot provide service. That said, there is no reason not to respond even if with a negative response. The root of this issue seems to be one of the patient treating this supplier as some sort of social service agency, assuming service will be provided without proper payment, documentation and reimbursement. No business can operate profitably that way.
To ALL patients not happy with their supplier, get all the details first before you assume the supplier is wrong. Missing a delivery or delaying repairs often can be controlled by the patient being more vigilant and assisting the supplier with good information. Working together will always get better results.
I have experienced poor customer service from Lincare on numerous occasions, especially when I scheduled oxygen delivery when I travel. Last September when I flew to Washington state, I requested oxygen( concentrator and tanks) delivery the required two weeks in advance. My family member was unable to bring a supply of oxygen to the airport for me. This year when I have traveled to Texas, Waco and San Antonio, my oxygen has not been at my destination when I arrived. I am considering some type of legal recourse and have begun to document each incident. I want to hear experiences of others since this seem to be a widespread problem.
3303@comcast.net
I'm a Lincare center manager, and I'm a little frustrated by the complaints and misrepresentations that I've found here. Regarding the complaint shown above, the patient doesn't make clear what his life threatening condition is, so I can't tell if the "breathing machine" that he's referring to is a nebulizer, cpap machine, or oxygen concentrator. Knowing which it is would be helpful because insurance companies and Medicare are VERY particular about what conditions a person must have in order to cover (i.e. pay Lincare for) any of these units. This person may have been given a piece of equipment that his insurer declined coverage on, meaning Lincare didn't get paid. That means that the patient would have been responsible for paying for the unit himself or returning it. He obviously believes that he needs the "breathing machine" and wants to continue using it. Did he keep it but refuse to pay his portion of the bill (his co-pay)? Was he unable to pay for it? He stated that he filled out a form that they sent him home with, three times! If they gave him a form to fill out, there was a good reason for it. It could have been a hardship form. Patients who have no insurance or who can't afford their co-pays can fill one out to provide evidence of their inability to pay. Because Lincare deals with Medicare, it can't legally waive a patient's portion of a bill without having researched whether the patient, in fact, can't afford to pay for an item. I can tell you from experience that patients will often fill out this form but provide insufficient detail for Lincare to justifiably waive the patient's bill, so it could go back to the patient for more detail. Or the form will reveal that the patient COULD pay for the item but is choosing not to (cable t.v., internet, or some other luxury gets paid instead of Lincare who is providing the "life saving" device). In the 2nd scenario, Lincare will justifiably deny the waiver and will ask the patient to pay their co-pay. So, was it hardship form this person filled out? If so, did he not provide sufficient info for Lincare to support waiving his bill? Did it show that he could pay his bill? We don't know. Another possibility that this patient was prescribed a cpap device for sleep apnea. Many patients will call that a "breathing machine." Insurance guidelines for the prescribing of this equipment have been tightened severely in the past year or so (tightened exponentially if the patient is a Medicare patient). So, let's say a doctor prescribes a unit for a patient and the patient is insured by Medicare and gets set up with the unit. If the patient doesn't use the equipment enough in the 3 months following the set up, Medicare will stop paying for the unit. I've had it happen where the patient didn't use the equipment enough to satisfy Medicare's requirements, so Medicare stopped paying for the equipment. The patient was then faced with a choice, return the equipment or start paying for it himself. The patient didn't want to return the unit, but didn't want to pay for it either... Anyway, it's late and I've responded to 2 of these complaints that I thought were unfair. I need to call it a night, so let me end with saying that there are 2 sides to every story; and Lincare is not in the business of making ANY patient call 10 times or drive an hour out of their way just to get service. There have to be some important details missing from this patient's complaint. If we knew more, I'm sure that we would find a very good reason as to why this person is playing a waiting game.
payroll deductions
Hey fellow Lincare slaves.
I have a question for you-
Back in October when they were changing the payroll over and they did that cash advance thing and then took out payments from the next six paychecks, do you remember signing anything allowing them to do that?
In my state, it's illegal if there is no written agreement. I don't remember signing anything and neither does anyone in my office, so I'm just asking around.
Thanks.
Why should they treat their employees any better than patients? Unless you are Brenda from Modesto, Ca she is busy letting docs grab her breasts and doing meth!
their legal dept is going to open the door to 500 thous $ of litigation/u should know about how they watch the bottom line//after all, we work for a publicly-traded company, don't we?...we can stay, or go...it's the Capitalist way, signed, Sr Serv Rep
As a matter of fact, I didn't sign anything for that. I think we got screwed on that deal. FYI, almost 2 years, and still making my starting wage of $11.00. Ha Ha, 3 new hires are making more than me..LOL
No one remembers signing anything. I dont believe there was anything to sign.They figure they can do what they want when they want to their employees.They over work you and most definitely under pay you.I live in NYS and with the company for 3 yrs, only making $9.81 an hour. I believe Phil Phines and Paul Gabos need to come and work in and RBCO or Center for a week and see how bad and mistreated the employees are treated.
call to send supplies, but not delivery
I have been called by Lincare and asked what supplies I need for my c-pap machine. I have informed them and told that they would be sent out in 7 to 10 business days. This has happened about 3 time now in the last 3 months, and nothing has been delivered. I need filters, nose pieces, and other things. My address is the same as it has always been. What is going on with this company?
The complaint has been investigated and resolved to the customer’s satisfaction.
poor service
I have permanently damaged lungs (COPD) as evaluated by two Respiratory Specialists (in El Paso, Tx & Corpus Christi, Tx). I will be on oxygen for the rest of my life. I have Mail Handlers Insurance (through my Government employment) and am not on Medicare. I presently have my liquid oxygen tank filled by Apria Healthcare (located in Corpus Christi, Tx). While I an thoroughly pleased with Apria Healthcare, they can only fill my tank once a month; Lincare can fill on a weekly basis. However, Lincare will not provide me with service even though they have been provided a current prescription from my doctor and they are on my Mail Handlers contract. Mail Handlers has verified to me that they would pay Lincare. I think they are lazy in not contacting Mail Handlers for whatever information they might need. I am extremely disappointed that they have denied me service and yet are on contract with my insurance company. It gives the impression of not really caring about the health needs of the customer.
The complaint has been investigated and resolved to the customer’s satisfaction.
The 36 month cap does not apply to liquid oxygen. There is no reason they should not take you besides the fact they don't care...
You can thank Medicare for Lincare's denial in accepting you as a new patient as all third party insurance companies follow guidelines set forth by Medicare. Medicare now pays only for 36 months rental of oxygen every 5 years. So if your in your 30th month or so, the new company would only be paid for 6 months of rental but they would have to continue to serve you for the remainer of the 5 year rental period (frmo the first time you received oxygen). Lincare would not make any money so they denied you. Since Medicare continues to drop payment to suppliers for medical equipment, you will see less and less services. For example, only getting refills once a month instead of weekly or less servicing on your machine. It's sad to say, but Medicare has now screwed the working people.
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About Lincare Holdings
In addition to oxygen therapy, Lincare supplies sleep apnea patients with CPAP (Continuous Positive Airway Pressure) and BiPAP (Bilevel Positive Airway Pressure) equipment and accessories. These devices are essential for those who need assistance in maintaining consistent breathing during sleep.
Lincare also provides nebulizers, which convert liquid medication into a mist, allowing for easier inhalation into the lungs for patients with asthma or other respiratory conditions. The company's services extend to the delivery of inhaled medications and a variety of related supplies.
For patients with more complex respiratory needs, Lincare offers ventilator support, providing both the equipment and the necessary education to patients and caregivers to ensure proper use and maintenance.
The company's reach is extensive, with hundreds of locations across the United States, ensuring that they can provide services to a broad patient base. Lincare's focus is on in-home care, aiming to improve the quality of life for patients by allowing them to receive treatment in the comfort of their own homes.
Patients and healthcare providers can also access Lincare's services for the management of infusion therapy and enteral nutrition, expanding the company's offerings beyond respiratory care.
Overall, Lincare's product and service portfolio is designed to support individuals with a range of respiratory conditions and related healthcare needs, providing them with the necessary equipment and support to manage their health effectively.
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Lincare Holdings emails1nfolincare.com@lincare.com100%Confidence score: 100%Supportjforbis@lincare.com94%Confidence score: 94%communicationmediarelations@lincare.com90%Confidence score: 90%communication
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this company robbed me of a chance. i worked for the pleasanton office for lincare. it was a small office of 3 people. me being the 4th. i was the delivery guy. in the beginning everything was good. i noticed the csr and center manager were the best of friends which i felt weird about. i worked hard on keeping everything up to par. patients loved and they knew i could get what they needed. they never trusted the office for that. after a few words with the csr describing to her that she had an attitude i didnt like, the center manager sided with her big time. being theonly guy in the office, it was tough to get a word out, so i just shutup and worked. after a bout 82 days i was sent to a patient and when i returned i had my last paycheck and personal belongings to go. i didnt say a word. i just left. the whole company is nasty and the way they treat their patients is digusting. i was the only one good to those patients. DO NOT WORK FOR LINCARE! people with no class and no heart work there.
i was the only HCS in the office and i was on call 24/7 for over 5 months with no weeknight, weekend or holiday off. I was a very good employee, took great care of all my patients received compliments all time. I evern got a 5% raise last year. but I started complaining about being on call 24/7 and 5 weeks later i was fired, i has been with the company for 5 years
This employee sounds like what happened to my delivery person from the Bend Oregon
store. He was very reliable and always on time. About June or July 2011 he was replaced by a driver/delivery that is not very dependable. I have asked my doctors
to please not suggest Lincare for their patients ...