Liquor Control Board of Ontario [LCBO]
Reviews and Complaints

I visited LCBO at the Victoria Park and Finch location just to get last minute father's gift as a surprise for my dad. I ran out the house in a rush only took my phone and visa card with me. I hardly get asked for ID nowadays because I am in 30s. The cashier name Moussie asked for my ID, without letting me explain, he was rude, no empathy at all towards my situation! I understand it was my mistake not getting my ID when they just trying to do their job. But Moussie's terrible attitude and high ego absolutely upset me! What does customer service mean anymore? A liquor store should not act like as if I am a chief trying to steal money from the bank. I came back with anger and my ID, without further empathy, he told me to "ease" and not to throw card on the table. Really? He did not even look at my ID in the end! This is very disappointing as this particular LCBO employee is trying to use their authorized empowerment to make trouble for customers! If this check ID who look under 25 is really to suspect the minority, then why do they even go buy liquor without an ID? There are so many ways to drink underage without visiting LCBO, please, do not let stupid policy ruin the all the resource, money and time wasted on nurturing customer service!

Pontypool LCBO is consistently out of stock on several items but more so on Coors Light products. At 4pm on a Saturday afternoon and they have no more 24 bottles so you are forced to buy cans or 15 bottles for a higher price is ridiculous. They blame it on a wedding but it happens all the time. With mosport every weekend and people traveling north, there should be no excuse. I will start shopping in Newcastle or Bowmanville to get what I want and it will be cold.

Today is June 12, 2019. I came across of single 473ml Budweiser cans advertised on sale for $2.50 save .20. I bought 6 cans. The price came up as $16.20. After I paid I asked if their was tax on the beer. The cashier said no just deposit. So I brought it to their attention that the beer says it's on sale. The cashier retrieves the shelf sale ticket and takes it to the manager. The manager hollers out from the manager booth that the sale ticket is expired. I will not honor the sale price. I told her that's not my fault and she should honor the advertisement. She said she's not because it expired May 26, 2019 and she doesn't have to. I told her that's not right and I was going to file a complaint. Other customers agreed and said that I have a point. I told her when customers shop they don't look at dates that's in small print. We look at dollar amounts. She proceeds to tell me I'm being disrespectful. I said no way. I didn't swear or raise my voice. I stated my point. After I threatened to file a complaint she gives me my sale discount after 10 minutes. Then when they refunded my money they gave me back to much. I tried to give it back and the manager had a nasty attitude and didn't understand. I told her she was disrespectful and I was still going to file a complaint. She threatened me to leave the store or should would call the police. I spend to much money in that store to be treated with such hostility and disrespect. I would like a response to my complaint if possible. Thank you to whom it may concern. My name is Torrance Chester. [protected]@hotmail.com

Hi,

I wanted to touch on a customer service experience I had with an employee this past weekend at your 2946 Bloor St W, Etobicoke, ON M8X 1B7 location. I frequently visit this location from time to time and purchase products almost every other weekend, so I'm very familiar with most of the staff. A gentleman (a balding guy with long greasy hair coming from the sides) served my mom and I with the most disrespectful, malicious tone a "cashier" could have. I mean, we came in there for a bottle of wine but left with this mans attitude burdening on our shoulders. This isn't the first time I've encountered him mistreating customers because I've seen him do it many times before, just this time I can't keep quiet since he disrespected my family and I. I spoke to the manager Ryan after (who didn't see the whole incident as he was helping a customer carry out a few things) but he seemed to be invited to this type of attitude as he brushed my mom and I off as nothing happened. I would like to see something done about this, if not I will petition around the neighboured to have him removed as I believe he is a threat to your business and the community at broad. Having people like that is a disease and he seems to think he is protected by the laws the company has given him, when in fact it is the customer that has power and I want this situation rectified. I will visit over the next few months to see if anything has changed.

Thanks for your time,

Look forward to some action on this.

I just went to the lcbo at carleton place today (may 18 2019) around 3pm. I was buying some tall boys (mostly ipas) and a bottle of white wine for the weekend. The cashier, whom I wish I got his name (he wore glasses that were tinted, had grey hair, a buzzcut and asked if someone just completed a sweep log) but seemed to be power tripping was extremely rude and I have never felt so harassed at an lcbo before. He stared me down while I was unpacking my alcohol for him (trying to be polite as I know that's annoying for cashiers to do themselves) and I felt uncomfortable from his gaze (I am a 30 year old woman and he was very creepy). I gave him my id which was my passport since my driver's license just expired and he yells "she's going in a trip! When does the plane leave?!" of which I think is entirely inappropriate. I told him my drivers license is in my wallet but is expired if he would also like to see that. He said no, looked iver my passport for a long time... And then put through the transaction. Lcbo needs sensitivity training for their cashiers. I refuse to feel harassed when I shop there. I have every right as anyone else and I hope one day someone geta their workers on film and contacts cbc or marketplace and exposes this inappropriate behaviour. It shouldn't be a right of passage to not be harassed at lcbo once I start getting wrinkles or start looking older... I'm 30 years old and have been able to drink for 11 years now..

UPC Code [protected] & black box has an L then what looks like a slanted 8314 followed by date 2018/11/10 750ml size

I purchased a bottle 3wks ago & opened it same day of purchase. It tasted like wine vinegar! I was planning on bringing back to store but forgot about it (it was stored in paper bag in a cool place)...I just tried it again (after 3wks) & the taste improved a little but still not drinkable -- Unfortunately I tossed it out instead of returning it to store! I just wanted to let you know I won't be buying Chilean wine anytime soon. In my opinion it should have stayed in Chile aging longer or shipping container requires temperature settings to be checked!
Thanks. Jackson Griggs Merlot is great as is Boudacious Smoothe White!

/Rosemary Long-Morgan
[protected]

Customer service representative named preet used foul language
Location : central plaza, 128 queen st s, mississauga, on l5m 1k8

After getting gifts for my friends anniversary, I asked for gift packing and I was told that gift packaging is only for 750ml; paper packaging was available ;
Date of incident : 20 april 2019

She used foul language when asked additional paper packaging, before billing;

She has no right to use foul language for asking additional packaging.

Why customer service training is not provided.

Please take proper action against the representative '

Thanks
Sanjeev

I just wish to find out if the company has any Cameroonian employees. There is a scam carried out in the name of this company. A certain Fuh Everline with contact number as +1 (320) 356-0751 who claims to be the liaison person to this company. She promises job offers to young Cameroonians, collects huge sums of money from them, even takes their passports for visa to Nigeria and nothing is ever left to remember the venture except for the frustration families end up in.

There is yet another who has begun the exploit. The person goes on Facebook by the name Camille Wilson. please check this out.

Here attached is the copy of the passport, video of whose visa on it they did to convince us that it is authentic.

I was with a family member, we are both over 21 and I did not bring my licence. Just because I carry a single bottle to help my family member out, and I didn't have ID, we were refused service. It was a single bottle of wine for crying out loud. This stupid province allows people to smoke marijuana and order it online meanwhile we have archaic rules on alcohol, including a communist like monopoly company for selling alcohol. The staff at most of these stores are also rude, incompetent, and lazy. Because the LCBO is a monopoly, they don't give a rats a ss if they tick people off because we HAVE to go there to buy booze. The person I saw on these forums responding on behalf of lcbo was quite frankly rude and useless as well, and offered no compromises or incentive to boost customer relations. Because it belongs to the government, there is no care for customer satisfaction. For such a developed country we are very behind on simple issues like the sale of alcohol.

I'm a regular customer at my local LCBO! Every time I go I get silent treatment and rude looks from two employees whom work together. I was close with one of the ladies daughters that work there ( our friendship ended on bad terms ). The other lady that works with her is also very rude and makes rude comments and not proper customer service. In my opinion your employees shouldn't be bringing personal issues to work! Very unprossesional ! This has been going on for months

Location 396 St Clair Ave W has always had horrendous cs representatives, but this time it was something else. Rude lady, who's name I unfortunately did not remember, screamed in my face that my health card is expired and I can not buy alcohol, despite me explaining that it is still a valid ID and I have used it before, because my new health card is coming in the mail .
All I want is to speak with the manager, who as not present at the moment, identify that woman and know that there has been a penalty.

On Tuesday evening, October 15, 2018 at about 6:45, I purchased products at the college park location. At the cash register, the clerk (with the name tag Ronald or Roland), processed my purchase
I asked for $100 cash back as I paid. I was told I could have $60. He stated "I dictate what money you can get." When he proffered the cash, he included too many $5 bills, placed the money on the counter and told me to sign the receipt. I asked him to count out the money to me and I was told it had been counted, I should count it myself.
I was not happy with the number of $5 bills and said so after watching customers ahead of me paying with larger denominations. He suggested I move to another line up at another counter to get more money - which I certainly declined. He then called security
The manager was on his way out but stopped to inquire about the situation.
Besides the poor service and over reaction by the clerk, the cash - which was still on the counter - was only $50! Thankfully, I had never touched the money.
After being told by this clerk: "this is my till", I moved some paces away while the manager discussed the situation with this clerk.
Upon realizing the clerk's error in offering me the supposed $60, the manager offered me 3 $20 bills asking if I would accept these bills.
The manager acted courteously towards me and apologized for not having a business card at hand and suggested I visit LCBO.com if I wanted

I was stunned by the clerk's service overall. Rude and pompous was my impression. He purposely would not meet my request for cash back, called for servurty and then "after counting [the money]", shorted me by $10! Was he attempting to pocket the $10 himself?

I believe this clerk needs to reacquaint himself with the policies of your corporation. Certainly, in the vast majority of my interactions with your staff over decades, I have received courteous and professional service. This clerk made me feel demeaned and upset. He clearly intended to misrepresent the amount of money which he offered in low denominations when he had $50 and $20 denominations available. I had asked for $100.
He "dictated" I was only able to receive $60 and then tried to cheat me on that amount!

I hope you can insure his training is up to LCBO standards if I am ever unfortunate enough to be in his check out line again in the future

Employees (Natalie, Darcy, Lisa, Kelly) treated my elderly mother like some kind of criminal! She made a mistake thinking you can put a freebie lil bottle on a bottle of triple sec she was purchasing, instead of just letting her know, they snapped at my mom and followed us around like she was going to steal something! Then when I got upset they banded together and berated me as though I was a child! They all need retraining or the unemployment line to teach them manners... I won't stop until this is made right!

So i went to the lcbo today with my fiance i wasnt buying anything and didnt touch anything this girl asked me for my id i said i didnt have it and she was was very rude to me im 26 years old and went in there before they either id me or not but not usually when im not buying anything this girl was screaming at me so i yelled back and then she was rude to my mother to and then i came back with id and showed her asked for an apolgy and she refused and was still being rude so i left i dont want to go back never been treated so rudely at a lcbo before i feel like she discriminated me because my piercings and dyed hair i want something done her name was ann i believe older lady white hair. I will not be going back there ill go to windsor i cant handle being yelled at. That really hurt me and embressed me tonight i feel humiliatated. 😥

August 11/18 aproximatly 3:30 pm, I walk in LCBO located 37 King St E, Bobcaygeon, ON K0M 1A0
I put my purchase at the cash no one was in front of me. The girl (staff) wasstanding at the cash and were talking to people, I was standing there for 10 minutes patently then the girl (staff) telling me very rudly "Go to the next cash" thats all she said, NO apologies, then she turn around here she goes talking to the people again. I was shock never been treating like this before, so I went to the next cash pay and left .
About 30 minutes later I went back she was in the back, I told her colleage what happen earlier and ask what was her name, she said " her name is Laura and she is the manager she also said they do have lots of complains about her I thank her and left.
My request is that she should get consequances for the way she treats everyday customers.

There is a LCBO in Sauble beach, I have been in there numerous times throughout the years, I recently had gone in the store and I tried to get someone's attention to ask where a bottle would be. The girl had completely ignored me and then mumbled something I could not understand. She walked away from me after and I was left hanging, I quickly realized it is someone that is mad with me because I had been with her man when they were not together. Her name is Kaitlyn Bumstead and I did not even recognize her at first.

There is no other LCBO in the area and I just want to go in there and purchase things for me as well as my landlord which owns five properties that are rented out in the summer time so we are constantly stocking up wine for the renters, I can't be going into a store if someone is going to make me feel so uncomfortable like that and basically is telling me I'm not welcome.. it was really unprofessional and made me feel really uncomfortable I was just going in and minding my own business, I didn't even know that she was there actually. Later that night my vehicle was keyed and the employees family work van with the last name on it had went by my house the next day. This woman is making me and others feel uncomfortable going into the store. If any of my friends go in they get attitude as well. Very unprofessional.
I'd like to add that this has happened twice to me(being ignored) I will avoid the store if that worker is present now.

I'm so annoyed! I stopped st the lcbo and picked up a case of tall cans. When I picked up the one 6 pack to put in the cooler, 2 cans came out of the rings and smashed in the parking lot and blew all over. So I lost 2 cans. Ok no problem. I picked up another 6 pack to put in the cooler and yet another can fell but didn't blow. I picked it up and another can came out of the rings and blew all over the parking lot. I went back inside the lcbo and basically they told me oh well. Why are th cans just falling out of the rings? Should not happen! 😡😡😡.

On July 29 between 1:00 - 2:00, I walked in the beer store with my son and was treated horribly by an employee. There was a handwritten Bristol board stating that they were out of bottles of Corona, but had cans. I simply asked the gentleman for 12 cans of Corona and he told me they didn't have any. I responded that the sign stated that they were out of bottles but had cans. He was very rude and responded "I know what I have." I simply said "But your customers don't know because of what is written on the sign." I then asked for 24 bottles of Blue. He got on the microphone and said "24 Blue, AND TAKE YOUR TIME." I was standing by the conveyor belt, four other customers were served promptly before me. As my beer came through, the same gentleman pushed it with such a force, that if I hadn't spontaneously stopped it, it would have smashed right through the front window. I somewhat raised my voice and said " Easy boy." At which point he responded "Don't call me boy, get out of my store." Afraid of what this guy was capable of, coupled with the fact that my son was with me and I didn't want to create an even bigger scene, I simply said "Look, you almost broke my arm, and look how many witnesses are here." He got mad and yelled "GET OUT OF MY STORE AND DON'T COME BACK NO MORE, YOU WHITE MAN."

Both myself and my son are so bothered with this incident and are requesting that disciplinary action be taken to make sure that no one else is treated this way by this employee. I looked to see if he had a name tag but did not see one, but can easily identify him if I had a picture. I will not step foot into this store for fear of this guy losing it (sane people don't act this way).

I trust that you will take this matter seriously and let me know the outcome.

Sincerely,

Cosimo Daniele
41 Lockheed Ave
Maple, Ont
L6A 1X9