L.L.Bean
Reviews and Complaints

I have been a customer of L L Bean for 30 years. Their products are usually a good value for the money and so I have been a loyal customer. I have indicated to LL Bean that I did not want to be sent any marketing materials by any company-I had opted out. This action was taken probably about a year ago or so. However, a few days ago I received a solicitation from Barclays Bank with the LL Bean logo on the envelope. So it was apparent that they sold my name to the Bank so it could solicit me for a credit card.

When I called customer service to complain I chatted with several individuals including a supervisor, however, they could not tell me what had happened. Several days later I got a call from the office of the president (which I had requested) and again they did not get it. I thought that they actually cared about their customers but I found out they did not. They did not apologize. They could not give any explanation why they sold my name to the Bank. They did not even say they were sorry for selling my name. I do not know what has happened to this company but LL BEAN NO LONGER CARES ABOUT THEIR CUSTOMERS. I am only one customer but if they continue to treat customers this way they will go the way of Sears, Roebuck and Co.

Since switching from BOA to Barclay's Bank LLBEAN VISA card we have had a stream of irritating and intrusive alerts coming in by phone and email. All related to local and routine, repetitive purchases such as gas and groceries. It would appear that their "Security" branch does have a clue. Since the pattern of our purchases is so predictable one has to wonder what sort of Keystone Cops are manning the fraud desk. And don't think we haven't told them each time we call to confirm the charges. Their response is inane... "it is all just a routine check."

We have never had a security issue. Never filed a complaint. Never pay late. We should be invisible to them. I mean nada but these folks can't control themselves. Whenever we travel we alert them to our itinerary which has helped but even that precaution hasn't been foolproof. I wonder if Barclay's has been hiring the same ex-fast food service workers who flocked to Homeland Security a few years back.

I've told my wife to dump LLBEANVISA but she loves the free shipping. LL BEAN... are you people asleep up there in Maine?
Wake up to the complaints and fire Barclay's. You are tarnishing your usually excellent customer service reputation!

I am very disappointed with L.L.Bean corporation. I truly like their products - but am very upset at the way they handle their potential credit card customers. They don't have the incentives (free shipping, free monograming, etc) for customers who pay their bills and credit cards off monthly, owe no one, etc... I applied for the L.L.Bean Visa Card but was turned down (of course, no one contacted me to tell me this, I had to call and e-mail quite a few times before I got any answers - after over two months). I was turned down because I have no debt. I do charge quite a bit, but since I pay off those charges every month, I am not eligible for a new credit card which offers great benefits to those whom owe money and pay lots of interest on their charge cards. I think this is very unfair and totally unreasonable to punish those of us who pay our bills, like quality products, and can budget our salaries! Why can't L.L.Bean have some sort of account where people like me can order and get benefits like those who like to be in debt?

I tried to repaired a pair of gum shoes I have had repaird several times before, having the soles replaced and essentially had myself a new pair of gumshoes. This last repair was unsuccessful because Bean could not repair them because they were repaired too many times. I then went to a LL Bean store in Pittsburgh and wanted to buy a new pair of gum shoes to my dissatifaction they do not make my shoe size any more and the customer service would not take the tracing of my foot and make me a set of shoes. I have bought 3 pair of gum shoe styles from Bean and have sent them my size 6 tracing of my foot and they have sent me a pair of gumshoes and hunting boots since the 70's when I first started buying Bean products. I have bought hunting clothes, gear, flyfishing gear, bikes, etc from LLBEan and always looked to them as a speciallty shop for my outdoor needs. Apparently they now are like any other WALMART and I can go to WALMART and buy a size 6 gum shoe for 1/2 the price. I have always like the quality and realiabiltiy from all of bean's products but now see all the companies are changing and speciallty companies are getting to be a thing of the past. Too bad for Bean - I have bought my last item from them.

Was thrilled to receive 3, $10 holiday coupons after purchasing Bean items last Christmas... Since Bean never has sales on current items, I felt it made up for their higher prices.

I redeemed them for a pair of shoes, that fit very poorly... So I sent back the shoes for a jacket and pants.

Guess what? Bean customer service said I couldn't redeem my $30 coupons "Sorry, you can't return for a different item!"

HuH? Guess what Bean? As a 30+ year customer, I will NEVER deal with you again... Oh yeah, when I asked to be connected with your upper management's office, I was told he didn't know the phone number of the Pres of Bean's. name!

Bait & Switch... Good luck in the future & goodbye.

The recent news that Beans was going to stop buying the bulk of their evergreens from out of state has caused me to rethink how your company now works. How you could even consider doing that to a company that has served you well for years, and that donates thousands of wreaths to decorate the graves of Americas heros, is beyond me.for a company that built their wealth and reputation on being a proudMaine company, all I can say isL.L. would be ashamed of you.I know I am.

Watch Out! I have been a 15 year customer of the LL Bean Credit Card. I just got my statement an there is a $15.00 charge because apparently I did not pay off a balance that I never got a statement for. This card sucks and I have cut mine up and will never use LLBean/Barclays again. They are criminals looking to take money any way they can get it.

Wow. I have never felt so betrayed by a company as I do right now. Like many of you report, I inherited BARCLAYS BANK when L.L. Bean switched over its visa card to them a few years ago. I have never dealt with a more predatory lending institution in my life. After a few months with them, I got in trouble because of their constantly-shifting payment due date. I ended up having my interest rate increased to 27.34%. When I saw that my rate had sky-rocketed, I flipped out and immediately contacted Barclays' customer service. They were rude and completely unresponsive so, I contacted L.L. Bean's customer service and explained to them how betrayed I felt by a credit card with their name on it. They put me in touch with Barclay's "Executive Office." After much back and forth, Barclays led me to believe that my rate had been reset and that the problem was fixed. I have used the card ever since for all my personal AND business expenses.

After reviewing my "new and improved" credit card statement, thanks to the federal government, I discovered that BARCLAYS has been screwing me ever since my Spring 2009 problem. They have been charging me 27.34% interest on all my new purchases and applying all of my large monthly payments to reducing my "promotional rate" of 3.99%.

BARCLAYS BANK has no soul and it out to screw you the minute you make a mistake. STAY AWAY FROM BARCLAYS BANK!

Long time customer of LL Bean! Lack of recent customer service will deter me from continuing to buy their products. I bought an .entertainment center that turned out to be damaged because It was left out in the rain by UPS. LL Bean pleasantly informed me that they would ship out another unit to replace the first one. I was instructed to carefully unwrap the 2nd package so I could use it to rewrap the damaged one. Second one arrived, with the help of two friends we assembled it. This Entertainment unit was difficult to assemble, extra holes, quality control of product certainly not adhered to. Called customer service to ask them how to send the original entertainment center back, I am required to pack it up and UPS will pick up Far too much time has been alotted to this purchase! LL Bean customer service supervisor was condescending. According to customer service policy I am now required to use my valuable time, to repack this cumbersome damaged product.
In the past I considered myself a consumer that bought LL Bean products. Now I am expected to be a furniture packer! To compensate my time they will take shipping off my bill. the Big deal, I am sure they have been compensated by UPS for the original error. I will no longer do business with this company. Very dissatisfied with the quality of the product and most importantly, dismayed with the lack of customer service that LL Bean has always demonstrated!

I am a former LL Bean addict. Over 20 years of orders with rare mistakes and immediate correction. NOT ANY MORE. My past 4 orders have had mistakes or were not as described. Moreover, one shipment went to a completely wrong place and LLBean did no follow up-I had to call Fedex! They did resend the items but the order was wrong so everything had to go back anyway.
Now I cannot load their website using 2 different browsers, and they have no interest in resolving the problems.

I purchased a sleeping bag from this supposedly renowed Vermont company w/ a history for quality apparel, reliable outdoor equipment and expert advice for more than 95 years founded in 1912 by Leon Leonwood Bean, and now ALL their products including this sleeping bag are cheap made in china crap.

Why don't they just tell you at the onset on their website that EVERYTHING is made in China?

Placed an "in stock" order for which my credit card was immediately charged. Five days later, my order still hadn't even shipped.
Industry policy is to charge upon shipping. I'm not a bank, I don't make loans and I don't pay for merchandise in advance. Won't order from them again.

I ordered a pair of gloves online from L.L. Bean and paid an extra $5.00 for gift wrapping. When I received the package today I was a little irked to find that all they did was place the gloves in a L.L. Bean box and wrap a bow around it. I don't think that was worth $5.00.