Mansion Athletics / Mansion Grove House
Reviews and Complaints

September 2022 I found the product that I needed - 3 plyo boxes.

I ordered them and they got to me in a timely manner, costing $360.

Then a few days later three mores boxes arrived on my porch.

I assumed there was some error on their side and it got doubled shipped. Then I noticed they charged my card again, for the second order.

I contacted them about it and they said since I "accepted the order" by bringing it into my house they charged for it.

I let them know this was a mistake and they tried to say they dont do returns.

I said this wasnt a return this was an unasked for shipment and an unauthorized charge to my credit card and they need to take care of it.

October 30th 2022 was the last I heard from them; they said they would get back to me about where *I* need to take the items to be returned.

Its december now and even after I've emailed multiple times and still havent heard back..

Back in September 23, 2021, I ordered a training dummy from the Mansion Athletics site, and was emailed the order confirmation and sales receipt, (attached below) . With that, I assumed the purchased went through and the item will be sent.

On October 13, I've yet to received the dummy, and after creating an account at the Mansion center to track the order, found an order form (attached below) that indicated the item wasn't paid for. This threw me in for a loop, because I assumed that if that were the case, there should have been an email requesting to finish the order, rather than a sales receipt. Due some sudden issues with the site, I couldn't do anything about it besides sending an email to requesting for assistance. I also tried to call, but was informed to leave a message.

Now, on October 20, the item still hasn't arrived, nor was I ever contacted back. Upon checking my credit card statements, it seems that I wasn't charged yet, so there is some validity to the order form. There is also the reassurance that none of my money has been wasted. However, I can't continue to wait while my order still exists in limbo. I help in getting my order shipped ASAP, or cancelled.

It is now February 2021 and we still have no word for an order placed on 7/3/2020. What is most concerning is that my husband and I have made multiple attempts to reach this business and no one returns our messages. We gave the company $400 and should have received our order by August. I understand covid delays but why not return messages? At this point we want a full refund for our order.

I placed two orders from Mansion, both included a 12.5 lb dumbell. One on 6/30/20 and one on 7/16/20.

On 7/18/20, I received an email with shipping status stating it shipped with the same shipping # as the 6/30/20.

On 8/4/20, I left a voicemail stating the shipping # for the 12.5 lb dumbbell was wrong and for the 6/30/20 dumbbell i already received.

On 8/4/20, an update to the shipping information was made online to "in process at warehouse".

On 8/29/20, I left a voicemail asking for status.

On 9/3/20, I received an email that it was on backorder till October and they provided two other options. I elected to wait.

On 10/12/20, I sent an email for status.

On 10/26/20, I left a voicemail for status.
On 10/26/20, I also sent an email for status.

On 10/28/20, I left a voicemail for status.
On 10/28/20, I left a second voicemail asking for a call.

On 11/17/20, I left a voicemail for status.
On 11/17/20, I sent an email for status and complained about customer service.

Who can I talk to about this horrible service and how do I get my product or my money back?

I had to wait over a month for delivery only to find that this supposed "heavy-duty" rope is really 1# twine and I have to wind it myself! And then I find about 1/3 of the way through that there is a break and I have to knot it together. Sure looks like heavy-duty rope in the website picture . . . maybe it was at one point . . . just POS twine now.

On the 21st of Jan. I bought a pool table conversion set from Mansion for $549.27, including shipping & taxes. On the 23rd Mansion sent me an email stating that the shipping should have been $410.40 & I only paid $53.47. Apparently they advertised it incorrectly. I cancelled the order & they said they would remit $549.27 to my credit card. A week later they still hadn't done this. So I called them & they said they couldn't understand what had happened. I ended up having to dispute the charge to my credit card company. Don't ever do business with Mansion! They misrepresent their products and then try to keep your money. Or they hold it as long as they can to collect interest.

Mansion doesn't seem to be in control of their stock. According to their customer service they don't have control of the warehouses that ship the stock. They seem to have no visibility on when or if items are shipped. My elementary school is still waiting on the equipment we ordered in October. I have had to contact them to inquire about the status 4 times now. The customer service is very reassuring and promises to contact me with updates. Yet they have yet to do so. Items were shipped late. Critical items were missing from the order, and those items were shipped late (or perhaps not at all I am still waiting).

I am a teacher and I purchased something from this company with PTA money for my students with a disorder. The products were supposed to arrive before winter break. Not only did they arrive a month late, the company had incorrectly represented the products online so they would not work for my students. From that point on it has been a complete nightmare trying to get the refund and to get anyone in customer service to help me. The school year is almost over and this issue is still not resolved. Not only have they wasted my time, their negligence has taken away from my poor students who could have benefited from having the correct products. I will NEVER do business with Mansion Athletics again and I recommend you don't either.

They sent me the wrong tennis racquet and are not answering emails and phone calls to try to rectify the problem. I have sent them at least 5 emails and called them at least 10 times. It is like they have my number on a do not answer list or something like that. I can never get through to them.