LookFantastic
Reviews and Complaints

I want my money back! I had the worst time with lookfantastic and all the horror continues up to this day!
I made an order and haven't received it and I can't get any explanation from them. They can't even tell where my order is, they don't know the deliver date, lookfantastic support is highly unprofessional.
I asked for a tracking number so many times, and every time they say ok, no problem.in my every message I remind them about the tracking number and still no result.
I'm so angry and disappointed! If only I had checked the reviews I could avoid all of this. I will not order from them again and of course I will make sure to spread this information.

I ordered a flat iron and received a confirmation, but never received it. When I call it goes into a recording about winning a cruise and other stuff. They don't respond to e-mails either. When I click on their site it has a page that comes stating "excuse us while we slip into something more comfortable". I can get a response at all. I just want a refund and be done with it.

Hello, I would like to warn everyone about this terrible scam website lookfantastic. I highly recommend to stay far away from it and shop elsewhere. I bought a gift from lookfantastic and my original order was made on december 1 and according to their rep I was supposed to get my item within 14 days. It is now mid january and my order did not show up yet! I have no idea where it is and I can't contact anyone from lookfantastic support! After I checked the reviews I now think that this site is a scam!

I have ordered two bottles of shampoo from www.lookfantastic.com and both bottles arrived damages and half empty! I contacted lookfantastic customer service immediately and provided so pics and they promised to send out a replacement. Waited for two weeks and decided to contact them regarding my order status and they claimed that my new shampoos were on their way. Another two weeks passed and nothing arrived so I called again and they said the same thing. I asked how long will it take and they said that they have no idea and that I need to contact the shipping company to get some information. This company is absolutely ridiculous! I'll never order from them again and will not recommend them to anyone!

Hello, I placed an order with lookfantastic and their website says that my order was already delivered, but I did not receive anything. I'm sure I have provided the correct address, so I doubt that it was delivered to the wrong place. I found their phone number but every time I called no one picked up. Then I wanted to send them a message but did not find their email address! Please can someone help me? I really need to know where is my order!

I ordered some beauty products from lookfantastic and when I wanted to log into my account to check the status of my order I was not able to access my account! I thought there was a password error or something so I clicked the "forgot password" but it did not help and it said that my email address does not exist. Wanted to contact customer service but there is no way to do that without an account! What a joke! Then I made another account and finally reached someone from customer service and they were totally unhelpful and couldn't understand what I was talking about. They said they do not have a user with the email I provided them, and I said that I already know that and I want to know what happened with my account and they asked what account! These people make me sick! Explained them a hundred times and they didn't understand anything! So angry!

I have purchased several things from this company. I ordered a shampoo for my sister and shower cream for my mother. These were supposed to be christmas present for my family. So I paid extra, because I had bad experience with other sites in the past. I received a confirmation email and was told there will be a free gift for me. I was so excited about it. But three weeks passed, ad nothing was delivered. I checked the website again, but there was no information about my order. Few days ago I finally received the package. But there was only two tings there, shampoo and soap (free gift). They forgot about the shower cream, but charged me for it. And the worst part was that free gift wasn't so free after all. They also took $5 for the soap. I complained about it, but there was no response. I won't use this site ever again! There are plenty of other good places that care about their customers.

I had a big order with look fantastic, 4 times 1000ml bottles and more. They shipped this big heavy bottles in one small box with no bubble wrap/protection. Hence, many of the contents leaked. I contacted their customer service over 20 times (emails, on-line chat). I even sent pictures. What is really bad is, I was accused of trying to rip them off! I still don't have a refund or replacements for all the damage, and keep getting the run around from their service representatives. I'm contacting eu consumer rights board to report. I urge those of you with similar problems to do the same. http://europa.eu/youreurope/citizens/shopping/buy-sell-online/rights-e-commerce/index_en.htm#!

Beware: warranty not honored! Folica's customer service has taken a nose-dive!

My sedu 1-1/2"flat iron stopped heating up. I returned it via priority mail within the 2-year warranty period to folica's return dept. Along with a copy of my original receipt, the folica return form found on their website, and a check to cover costs — all as instructed by folica. What a waste of time and effort! Within a week the package containing all of the items was returned to me unopened and marked refused - return to sender! I called folica immediately, and the customer service rep falsely claimed they sent my broken flat iron back because"it was a 2007 model, " when in fact they did not even open my package to discover that the item I returned was purchased less than two years ago in 2011.

It's a great iron, but it does not last long at all, and one cannot count on folica to honor the warranty. I switched to a baybyliss pro nano titanium for nearly half the price and a 4-year warranty and love it even more than the sedu.

Folica: you've lost a longtime repeat customer for good. Shame on you.

Please be really careful if you are thinking of purchase items from lookfantastic! I purchased the moroccanoil moisture repair conditioner a few days ago. I have used it for only 3 times. Two days ago the bottle was accidentally dropped from a merely 30-cm platform and to my surprise the pump dispenser just broke in half! And the entire bottle is ruined!

I have used other cheaper shampoos with pump dispensers, and this problem has never occurred before. I strongly suspect that this bottle that I have received has spent a long time in the storeroom, and is already of depreciated quality before it is sold to me. I tried to contact the contact the customer service and after 2 days of patient waiting, they replied that “a product can only be replaced if it is delivered to you damaged and cannot be replaced if damaged after delivery.”

I have had similar experiences with feelunique.com and asos.com and have received either a replacement or a refund f
Rom the 2 sites.in contrast, the customer service in lookfantastic has been really disappointing. After sending me a product of such poor quality, they are just trying to avoid their responsibility without even offering me an apology!

Think twice before making your purchase with lookfantastic because your basic right as a consumer to receive a product of reasonable quality cannot even be guaranteed!

It is not the money, but the ability of a company to earn consumers’ trust that matters. Unfortunately they have lost my trust.

Worst customer service I have experienced so far. Do not recommend to order from this site! i have received my order, there was a wrong item in it. Have tried to contact customer service via Internet and email-no answer. I live in Sweden and do not wish to spent my money on calling them. I wait for responce some more and then see if I can turn to charge them legally through our swedish konsumentverket, which deals with $#*!ty companies like this one. May be that will teach them.

We have been using l'f' for around 5 years plus, spending around 3000ukpounds per year, do you think that would be classified as a good customer? Apparently not, our last order for 800 pounds was made 11 days ago... After 5 emails no replies then 4 telephone calls costing us around 50 pounds [as we live in kenya] we find out from some of the most surly unhelpful people, i've ever come across, that it's still in the warehouse, not even been sent, when we explain that someone is carrying it over for us in 2 days time, you'd be mistaken in thinking they'd rush it through, no no no, didn't even bother to call us back, we ring again 20 of the 40 items are out of stock and wont be in stock for 3 weeks or more!

The worst customer service on the planet!"

We have been using l'f' for around 5 years plus, spending around 3000ukpounds per year, do you think that would be classified as a good customer? Apparently not, our last order for 800 pounds was made 11 days ago... After 5 emails no replies then 4 telephone calls costing us around 50 pounds [as we live in kenya] we find out from some of the most surly unhelpful people, i've ever come across, that it's still in the warehouse, not even been sent, when we explain that someone is carrying it over for us in 2 days time, you'd be mistaken in thinking they'd rush it through, no no no, didn't even bother to call us back, we ring again 20 of the 40 items are out of stock and wont be in stock for 3 weeks or more!

Terrible experience. Order made 7/3/11 today it's 8/22/11 and my order hasn't been sent yet. I've sent at least 10emails to the support service, they say that"part of the order is out of stock so this is holding the full order". Well, I decided to cancel this part "out of stock", (so the never ending order could be sent right? wrong!) another e-mail, but NO ANSWERS, NO NEWS. I'm really fed up. I'VE NEVER NEVER BEEN TREATED SO BADLY by buying on line. Not only I'll never buy there again, but I will also warn other customers not to fall into the trap of low prices free shipping as I did... just look at the result!

I came here to share how bad experiences I had with lookfantastic.com. I must confess I made a mistake when I ordered some goods from this "webshop" (no idea how to call this company, in a shop usually you get what you pay for). They claim: "Our orders are sent via courier and are normally delivered within 48 working hrs". Well I waited for my package a month. Received the holy nothing. Sent them dozens of e-mails. No answer. Called them, asked to refund my money. They said my money will be in my account within 5 working days. Another 2 weeks has passed by. Still have not received my money. At least I contacted my bank, hoping to finally see my money again. I conclusion: forget this obviously fraud, untrusty company. Thank you lookfantastic.com. Thank you for NOTHING.

Never buy from this company. I placed an order a month back and have not received it and despite demanding a refund have not had my money back either. My emails are either ignored or responded to with automated emails. Most unprofessional company ever absolute bunch of jokers. Never ever shop with these con artists. Have eventually had to claim the money back on my credit card and will let HSBC chase them up. They are basically thrives and have no idea how to run a business.

Terrible customer service. do not recommend to anyone. My first order came 2 weeks later and there was mistake in it. I wrote them 7 times, and they did not write me back for 2 weeks already. Another order is still on its way, for a 3rd week already. $#*!ty very $#*!ty customer service.

I live in canada so I don't get the perks of free shipping even I spent over $200 worth product shopping but this website will charge you anywhere from $19.99- $30 for shipping but when they ship they do not tell that you will be getting dinged with extra duty charges. When the product arrive you have to pay over $20 minimum to release your stuff from ups.

I bought a flat iron which as soon I got (after paying for 2 day shipping I got it after 6 days) I plugged it on it didn't worked so now I am stuck with the flat iron which is not working after going through all that trouble. I wanted them to refund me for teh product which is not working if I send them the product back so now I have to pay for the shipping again. What kind of company is this they don't care about their customer and their problems. They have only one receptionist on teh other side of the phone line. So you have to wait ages to get through.

Over all I would never recommend this site for any canadian to buy anything from there.

Placed an order on 16th feb. They promise to deliver in 48 working hours. 4th of march and no sign of delivery. Sent two emails, no response. Now gone away for two weeks, so asked for my money back. Will never shop with them again. Have spent @ £600 with them in the last year. They have lost my custom. They must have been bought out by a bunch of cowboys! As their service has gone from good to the worst.