CB Make-Up and Cosmetics L'Oreal International does not stay, it washes out!

L'Oreal International review: does not stay, it washes out! 5

Melisa Barnard

Jan 16, 2008 12:00 am EST

Featured review

I have been using Loreal Feria Hair Colour for the last 8 months, everytime I wash my hair the color comes out and I end up staining my towels. I used the Deep red for 8 months and then decided to use the black Loreal Feria Hair Colour and well it does exactly the same, I wash my hair every second day and everytime I wash the color comes out. On the box of Loreal Feria it states and I quote, "this color will not fade or wash out, it will grow out."

Well this statement is completely untrue, after having the hair color for 2 weeks after coloring it has completely washed out. I have now completely stopped using Loreal products as I believe it to be a waste of money. I am now using Garnier 100% color and I am satisfied.

I still have a box of Loreal Feria Hair color in black due to the fact that the shop where I bought it from will not exchange it for me.

Helpful? 2 0

5 comments

Add a comment

kittycat081

Bellevue, US

1 comments

kittycat081 of Bellevue, US

Jun 24, 2011 3:33 am EDT

after using slightly cheaper products without complaint for several years (clairol & garnier products), one day i randomly decided to "upgrade" to a more expensive brand. i picked feria in black. about $10 versus $7. anyway. something was wrong with the hair dye, it was really thin and runny, and ran all down my face and neck after applying only a little bit of it. that has never happened to me before. i had to stop because there was no way i could dye my hair with that product. wasted a bottle of dye.

a week or so later went by before i went back to the store and decided to try again. i had forgotten what brand it was i used last and, again thinking i should try a more expensive brand, inadvertently selected feria again after deciding i liked how that shade of black looked.

there was no problem with the consistency of the product. however, it then proceeded not only to dye an inch of my roots BRIGHT RED, it also didn't cover my greys AND it totally fried my hair. completely killed all of it. my hair has now gone from being soft and silky to being coarse and brittle. a hairdresser friend told me my hair is actually all dead now. oh, and also, it claims to be a permanent product, but it's not. for the next two weeks it came out every day in the shower until all i had left was dead brownish hair with bright red roots and my greys showing.

so basically, this is the worst hair product i've ever used. multifaceted and long-lasting, my ###. i have used much cheaper brands when i was younger (like the $3 brand on the shelves, i forget the name of it now) that left better results than this overpriced chemical garbage. i'm not sure how this brand continues to be one of the more expensive ones when it dyes your hair the completely wrong color, kills it all, washes out, and leaves your hair dull and lifeless.

needless to say i switched right back to my usual brand and am now just waiting for all the dead hair to grow out more so i can cut it off.

i still can't believe how using BLACK hair dye left me with a head full of bright red roots. don't buy this product!

SamandMe123

1 comments

SamandMe123 of US

Mar 24, 2016 10:33 am EDT

Verified customer

I have been buying Loreal Excellence for at least 20 years.

Their product, in the last year, definitely washes out even if you are healthy, no drugs or scripts. When I say washes out, I mean after the first wash (even if you don't wash for five days..and who wants to live like that).
My mother is a retired hairdresser, thus we know what we are doing. I leave the product on for 55 minutes because I have grey hair at the roots, it looks lovely until the first wash.

Certainly LOreal is playing some sort of game, so that the color washes out more rapidly, thus the need to do your haircolor more often. Nice little game on their part, so that they make millions more than last year. I'll bet that their salesgirls don't use L'Oreal on their own hair.

I believe that a class action suit is in order, does anyone know a good class action lawyer?

Sam

Soulina Phaengkhamhak

1 comments

Soulina Phaengkhamhak of US

Sep 07, 2016 5:48 pm EDT

I have the same problem as well with that Feria hair dye kit, and I had the burgundy color. It looked fine when I first washed and dried it after the dyeing process. I thought the color was color was pretty good. I usually wash my hair every other day, so when It came to washing, the water was like a brownish/red color and I was so confused. I forgot to used the given hair conditioner, so that's what I thought was the problem. Another couple days have passed, and I washed it once again, so I used the provided conditioner. AGAIN, the water was that brownish/red. This was my first time using the Feria line of dyes and I'm definitely not buying it again.

Deborah 1952

1 comments

Deborah 1952 of US

Jan 04, 2020 12:57 am EST

I've used Feria over three years now and never had a problem
Yes, it does lose it's high color, but still covers the grey with an attractive shade until two months and then the grey grows back in.

Valerie75

Shelbyville, US

1 comments

Valerie75 of Shelbyville, US

Jun 08, 2021 11:51 pm EDT

I have been using the Intense Auburn medium for a long time and I just colored my hair tonight, noticing the color was very thin, watery, but I didn't think it would mess up my hair but BOY I WAS WRONG! IT'S NOW THE WORST COLOR OF BROWN I'VE EVER SEEN! I'M A RED HEAD and I didn't get RED this time and I want a refund!

bulletgirl1975@gmail.com
Valerie Brewer

L'Oreal International - complaint against loreal 26

L'Oreal International - bottle stops pumping, when there are lots of make left in the bottle 6

Resolved

L'Oreal International - elling duplicate products 3

Resolved

L'Oreal International - revitalift day face cream 28

L'Oreal International - wrong color 7

L'Oreal International - l'oreal excellence creme 5g medium golden brown

L'Oreal International - lipstick "color riche" 362 cristal cappuccino 34

L'Oreal International - loreal feria hair dye 1

L'Oreal International - voluminous lash paradise mascara

L'Oreal International - Infallible never fail eyeliner, navy

View all L'Oreal International reviews and complaints

L'Oreal International Contacts

L'Oreal International phone numbers

+33 147 567 000
+33 147 567 000

Click up if you have successfully reached L'Oreal International by calling +33 147 567 000 phone number 5 5 users reported that they have successfully reached L'Oreal International by calling +33 147 567 000 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +33 147 567 000 phone number 6 6 users reported that they have UNsuccessfully reached L'Oreal International by calling +33 147 567 000 phone number

France

+1 (212) 818-1500
+1 (212) 818-1500

Click up if you have successfully reached L'Oreal International by calling +1 (212) 818-1500 phone number 0 0 users reported that they have successfully reached L'Oreal International by calling +1 (212) 818-1500 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +1 (212) 818-1500 phone number 0 0 users reported that they have UNsuccessfully reached L'Oreal International by calling +1 (212) 818-1500 phone number

United States

+1 (514) 287-4800
+1 (514) 287-4800

Click up if you have successfully reached L'Oreal International by calling +1 (514) 287-4800 phone number 0 0 users reported that they have successfully reached L'Oreal International by calling +1 (514) 287-4800 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +1 (514) 287-4800 phone number 0 0 users reported that they have UNsuccessfully reached L'Oreal International by calling +1 (514) 287-4800 phone number

Canada

+44 208 762 4000
+44 208 762 4000

Click up if you have successfully reached L'Oreal International by calling +44 208 762 4000 phone number 6 6 users reported that they have successfully reached L'Oreal International by calling +44 208 762 4000 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +44 208 762 4000 phone number 2 2 users reported that they have UNsuccessfully reached L'Oreal International by calling +44 208 762 4000 phone number

50%
Confidence score

United Kingdom

+61 386 800 000
+61 386 800 000

Click up if you have successfully reached L'Oreal International by calling +61 386 800 000 phone number 4 4 users reported that they have successfully reached L'Oreal International by calling +61 386 800 000 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +61 386 800 000 phone number 2 2 users reported that they have UNsuccessfully reached L'Oreal International by calling +61 386 800 000 phone number

33%
Confidence score

Australia

+64 95 834 000
+64 95 834 000

Click up if you have successfully reached L'Oreal International by calling +64 95 834 000 phone number 1 1 users reported that they have successfully reached L'Oreal International by calling +64 95 834 000 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +64 95 834 000 phone number 2 2 users reported that they have UNsuccessfully reached L'Oreal International by calling +64 95 834 000 phone number

New Zealand

+43 153 651
+43 153 651

Click up if you have successfully reached L'Oreal International by calling +43 153 651 phone number 2 2 users reported that they have successfully reached L'Oreal International by calling +43 153 651 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +43 153 651 phone number 3 3 users reported that they have UNsuccessfully reached L'Oreal International by calling +43 153 651 phone number

Austria

+49 211 437 801
+49 211 437 801

Click up if you have successfully reached L'Oreal International by calling +49 211 437 801 phone number 1 1 users reported that they have successfully reached L'Oreal International by calling +49 211 437 801 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +49 211 437 801 phone number 1 1 users reported that they have UNsuccessfully reached L'Oreal International by calling +49 211 437 801 phone number

Germany

+39 297 066 111
+39 297 066 111

Click up if you have successfully reached L'Oreal International by calling +39 297 066 111 phone number 1 1 users reported that they have successfully reached L'Oreal International by calling +39 297 066 111 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +39 297 066 111 phone number 1 1 users reported that they have UNsuccessfully reached L'Oreal International by calling +39 297 066 111 phone number

Italy

+48 226 760 100
+48 226 760 100

Click up if you have successfully reached L'Oreal International by calling +48 226 760 100 phone number 1 1 users reported that they have successfully reached L'Oreal International by calling +48 226 760 100 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +48 226 760 100 phone number 1 1 users reported that they have UNsuccessfully reached L'Oreal International by calling +48 226 760 100 phone number

Poland

+40 212 040 000
+40 212 040 000

Click up if you have successfully reached L'Oreal International by calling +40 212 040 000 phone number 1 1 users reported that they have successfully reached L'Oreal International by calling +40 212 040 000 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +40 212 040 000 phone number 1 1 users reported that they have UNsuccessfully reached L'Oreal International by calling +40 212 040 000 phone number

Romania

+7 495 258 3191
+7 495 258 3191

Click up if you have successfully reached L'Oreal International by calling +7 495 258 3191 phone number 1 1 users reported that they have successfully reached L'Oreal International by calling +7 495 258 3191 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +7 495 258 3191 phone number 1 1 users reported that they have UNsuccessfully reached L'Oreal International by calling +7 495 258 3191 phone number

Russia

+34 911 778 000
+34 911 778 000

Click up if you have successfully reached L'Oreal International by calling +34 911 778 000 phone number 1 1 users reported that they have successfully reached L'Oreal International by calling +34 911 778 000 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +34 911 778 000 phone number 1 1 users reported that they have UNsuccessfully reached L'Oreal International by calling +34 911 778 000 phone number

Spain

+41 581 051 010
+41 581 051 010

Click up if you have successfully reached L'Oreal International by calling +41 581 051 010 phone number 1 1 users reported that they have successfully reached L'Oreal International by calling +41 581 051 010 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +41 581 051 010 phone number 1 1 users reported that they have UNsuccessfully reached L'Oreal International by calling +41 581 051 010 phone number

Switzerland

+90 850 221 3200
+90 850 221 3200

Click up if you have successfully reached L'Oreal International by calling +90 850 221 3200 phone number 2 2 users reported that they have successfully reached L'Oreal International by calling +90 850 221 3200 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +90 850 221 3200 phone number 2 2 users reported that they have UNsuccessfully reached L'Oreal International by calling +90 850 221 3200 phone number

Turkey

+86 400 821 5098
+86 400 821 5098

Click up if you have successfully reached L'Oreal International by calling +86 400 821 5098 phone number 2 2 users reported that they have successfully reached L'Oreal International by calling +86 400 821 5098 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +86 400 821 5098 phone number 1 1 users reported that they have UNsuccessfully reached L'Oreal International by calling +86 400 821 5098 phone number

33%
Confidence score

China

+91 226 700 3000
+91 226 700 3000

Click up if you have successfully reached L'Oreal International by calling +91 226 700 3000 phone number 6 6 users reported that they have successfully reached L'Oreal International by calling +91 226 700 3000 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +91 226 700 3000 phone number 3 3 users reported that they have UNsuccessfully reached L'Oreal International by calling +91 226 700 3000 phone number

33%
Confidence score

India

+81 369 118 220
+81 369 118 220

Click up if you have successfully reached L'Oreal International by calling +81 369 118 220 phone number 2 2 users reported that they have successfully reached L'Oreal International by calling +81 369 118 220 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +81 369 118 220 phone number 2 2 users reported that they have UNsuccessfully reached L'Oreal International by calling +81 369 118 220 phone number

Japan

+63 22 732 732
+63 22 732 732

Click up if you have successfully reached L'Oreal International by calling +63 22 732 732 phone number 1 1 users reported that they have successfully reached L'Oreal International by calling +63 22 732 732 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +63 22 732 732 phone number 1 1 users reported that they have UNsuccessfully reached L'Oreal International by calling +63 22 732 732 phone number

Philippines

+27 112 860 700
+27 112 860 700

Click up if you have successfully reached L'Oreal International by calling +27 112 860 700 phone number 1 1 users reported that they have successfully reached L'Oreal International by calling +27 112 860 700 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +27 112 860 700 phone number 1 1 users reported that they have UNsuccessfully reached L'Oreal International by calling +27 112 860 700 phone number

South Africa

+82 234 979 500
+82 234 979 500

Click up if you have successfully reached L'Oreal International by calling +82 234 979 500 phone number 1 1 users reported that they have successfully reached L'Oreal International by calling +82 234 979 500 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +82 234 979 500 phone number 1 1 users reported that they have UNsuccessfully reached L'Oreal International by calling +82 234 979 500 phone number

South Korea

+886 281 016 000
+886 281 016 000

Click up if you have successfully reached L'Oreal International by calling +886 281 016 000 phone number 1 1 users reported that they have successfully reached L'Oreal International by calling +886 281 016 000 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +886 281 016 000 phone number 1 1 users reported that they have UNsuccessfully reached L'Oreal International by calling +886 281 016 000 phone number

Taiwan

+66 26 843 000
+66 26 843 000

Click up if you have successfully reached L'Oreal International by calling +66 26 843 000 phone number 1 1 users reported that they have successfully reached L'Oreal International by calling +66 26 843 000 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +66 26 843 000 phone number 1 1 users reported that they have UNsuccessfully reached L'Oreal International by calling +66 26 843 000 phone number

Thailand

+848 39 369 142
+848 39 369 142

Click up if you have successfully reached L'Oreal International by calling +848 39 369 142 phone number 1 1 users reported that they have successfully reached L'Oreal International by calling +848 39 369 142 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +848 39 369 142 phone number 1 1 users reported that they have UNsuccessfully reached L'Oreal International by calling +848 39 369 142 phone number

Vietnam

+54 114 124 0333
+54 114 124 0333

Click up if you have successfully reached L'Oreal International by calling +54 114 124 0333 phone number 1 1 users reported that they have successfully reached L'Oreal International by calling +54 114 124 0333 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +54 114 124 0333 phone number 1 1 users reported that they have UNsuccessfully reached L'Oreal International by calling +54 114 124 0333 phone number

Argentina

+55 45 056 200
+55 45 056 200

Click up if you have successfully reached L'Oreal International by calling +55 45 056 200 phone number 1 1 users reported that they have successfully reached L'Oreal International by calling +55 45 056 200 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +55 45 056 200 phone number 1 1 users reported that they have UNsuccessfully reached L'Oreal International by calling +55 45 056 200 phone number

Brazil

+56 224 406 777
+56 224 406 777

Click up if you have successfully reached L'Oreal International by calling +56 224 406 777 phone number 1 1 users reported that they have successfully reached L'Oreal International by calling +56 224 406 777 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +56 224 406 777 phone number 2 2 users reported that they have UNsuccessfully reached L'Oreal International by calling +56 224 406 777 phone number

Chile

+57 16 511 300
+57 16 511 300

Click up if you have successfully reached L'Oreal International by calling +57 16 511 300 phone number 1 1 users reported that they have successfully reached L'Oreal International by calling +57 16 511 300 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +57 16 511 300 phone number 1 1 users reported that they have UNsuccessfully reached L'Oreal International by calling +57 16 511 300 phone number

Colombia

+52 159 995 600
+52 159 995 600

Click up if you have successfully reached L'Oreal International by calling +52 159 995 600 phone number 1 1 users reported that they have successfully reached L'Oreal International by calling +52 159 995 600 phone number Click down if you have unsuccessfully reached L'Oreal International by calling +52 159 995 600 phone number 1 1 users reported that they have UNsuccessfully reached L'Oreal International by calling +52 159 995 600 phone number

Mexico

More phone numbers

L'Oreal International emails

contact@loreal.com

100%
Confidence score: 100%

Support

mariana.petrina@loreal.com

99%
Confidence score: 99%

L'Oreal International address

41, Rue Martre, Clichy Cedex, 92117, France

L'Oreal International social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 29, 2024