L'Oreal International
Reviews and Complaints

I received a defective product and would like a refund, or at least a coupon to buy another L'Oréal product. My hair barely changed at all, and I followed the instructions to the dot. Left on 60 minutes total, 60 on hair, 30 on roots. Attached before and after pictures. I dye my hair all of the time, I assure you I applied it evenly, but it barely changed. I'm very disappointed with the lack of lightening.

Bought this product last week at Walmart in Langley BC. I had a bloody cut in my finger (pointer) when I was clearing up the wax on edge of the lid on Dec 14, 2018. The material that was used was very sharp and thank goodness that it was me who cleared it and not my 10 yr old boy. This needs to be brought to your attention as there will be many many more people who might experience this incident. I am looking forward in hearing from you. My name is Ricardo Cruz and my email address is [protected]@hotmail.com

Hi,
I contacted your customer services department because I have been having problems with some of your liquid eye liners, not lasting as long as they used to and actually feeling really empt within days of purchase. I spoke to someone called Amrit who didnt really gave me any explanation. He asked me for the details of the last eye liner and i gave them to him. After that he offered me £8 as a Good Will gesture! I haven't even received that. I contacted him again and he said that I will receive them in 3 to 4 working days, still nothing. I sent him an email about 3 days ago but he hasn't answered at all.
This is an appalling customer service. I have been buying your products for at least 20 years but I should take my custom somewhere else as I dont think you appreciate your customers.
Regards
Maria

Dear Sir/Madame,

We are a new opened beauty studio in Baku, Azerbaijan called Red Point. We would like to became an official and the first Red Ken studio in Baku, Azerbaijan. We request the collaboration guide from Loreal Ukraine office Ms. Yulia Polishuk but we have not an official response on it. We have just telephone conversation that it is impossible now without mentioning any reasons.
Please, could you kindly email us with the official point of view to the problem and provide us with the reason why we are not able to became Red Ken salon.

Thank you!
Email us [protected]@red-point.az
Call us +[protected]

Hello, I have been using L'Oreal hair colour for over 20 years. The last 5 crème colours I have bought when I have tried to mix the colour to the developer the piercing piece of plastic does not work. I don't know why you have changed from the original, I only know that I have to take a pair of scissors with me to enable the colour to open. Please can you look in to this and also the plastic gloves are also not as good. It's very difficult to get your fingers in to the gloves, and when you pull the bottom of the glove by the wrist the glove rips. Apart from these small things I have always been very happy with your product.
Thanks
Dee

I purchased your hair dye on Friday 10th November at a savers store in Bloxwich. I put it on in the evening and it has sent my hair morning like a light brown. I am absolutely fuming as it has took me soo much money, time and effort for the past 1 year to get it blonde to now have it completely ruined by your hair dye. I tried putting another blobde on my hair and it has now gone ginger at the routes and a weired grey looking colour for the rest of my hair. I have had to put a semi permenant colour on just so i dont feel embarrassed to walk out my door and go to work. It is now going to cost me soo much more money to get it back to blonde.

I never complain but on this occassion i want to bring this your attention as i am an assistant manager in a pub and a licncee and image is a big thing at work as you can imagine and your hair dye has absolutly ruined it for me.

The picture attached is under a light so looks lighter than it was but it was very dark

I hope you contact me back as a matter of urgency,

Leanne.
[protected]
[protected]@hotmail.co.uk

I bought this to use on my very light blonde hair. It has come out purple to say I'm shocked is an under statement. This is a terrible result and I can't go out like it ! I did everything to the leaflet instructions. And never have issues with hair colour. I feel I need to attend a hairdresser for colour correction and I would like L'Oréal to tend to this expense please. Am happy to send photos.

Good Morning
I was contacted by Indeed here in Canada about a job listing from L"Oreal, I was happy and excited as I have been a Graphic Designer for over 10 years. All information is below, I do not know if this is a scam or not as I can not see any of your employees in HR or Recruitment having such an unprofessional code of conduct when interviewing a potential candidate. Every question that was ask was a 20 min gap then 45 min gap, Then nothing . Not so sorry I am really busy ! or can we continue this interview on a different date.. All emails are below along with Hang out questions.
She is now as I am typing this asking to continue with the interview.
If someone could get back to me as if this a scam I would like to be informed
Thank you
Laurie Voss
[protected]@gmail.com
[protected]

Graphic Design Job Offer from L'Oréal
Inbox
x

Timmy Jones
Sat 3 Nov, 15:01 (3 days ago)
to me

About the Job:

L'Oréal is hiring a Graphic Designer.

L'Oréal cosmetics company is seeking to expand its Canada team and is looking for a Graphic Designer to assist with developing marketing materials for digital and print, retail packaging, merchandising graphics, promotional displays, social media graphics and videos.

We are seeking a Full time & Part-time employee to be working remote/freelance, Monday-Friday (5-8 hours a day) and the pay is $37.00 to $47.00 /hour.

Responsibilities:

- Create marketing materials such as brochures, pricing sheets, presentations and create special product mockups and designs.
- Design primary and secondary retail packaging and promotional displays in the beauty space.
- Manage client artwork and file system.
- Ensure brand guidelines and directives are embraced and adhered to in all executions, keep up to date with innovations, trends and competitors.
- Design of trade show and event materials.
- Communicate with clients professionally primarily through email, sometimes phone.
- Build and maintain library of on-brand images and creative resources.
- Other duties as assigned.

Qualifications:

- 3+ years work experience designing, developing concepts and producing web and print graphics.
- Have a sense of clean design and white space/margins.
- Familiarity with pop culture, fashion and trends.
- Self-motivated and passionate about graphic design.
- Clear communication skills and must be detail oriented.

Benefits:

We offer competitive compensation with many opportunities for growth and advancement including...

* Weekly bonus and Paid time off
* Dental
* Medical benefit
* Sick leave
* Paid Holidays.

To Apply:

Indeed.com sent us a copy of your portfolio as a potential candidate, so to apply please send your recent resume to [protected]@gmail.com

#2

LVP Graphic Design & Printing
Sat 3 Nov, 17:04 (3 days ago)
to Timmy

Thank you for contacting me about this opportunity. I will send a copy of my resume to you shortly. Is there anything else that you would need from me as I would be happy to send it to you

Have a great day
Laurie

[protected]@gmail.com
Waterloo, Ontario Canada
[protected]

Timmy Jones
3 Nov 2018, 20:35 (3 days ago)
No just resume, have you sent it?

LVP Graphic Design & Printing
4 Nov 2018, 00:46 (3 days ago)
to Timmy

Yes, I sent it.

#3

Christiana Smallin
Mon 5 Nov, 09:43 (1 day ago)
to me

L'Oréal Human Resources is glad to welcome you for an interview, we have reviewed your resume for our open Graphic design position you applied for and would like to give you details on how to proceed further for a potential online interview.

I would like to have a brief chat with you on Google (hangout) and you can add me Christiana via this email address ([protected]@gmail.com) on Hangout for a quick chat IM interview with the team. Download and install Google hangout using a gmail account to get this started.

We look forward to hearing back from you ASAP.

Regards,
Human Resources
L'Oréal Group Canada.

LVP Graphic Design & Printing
Mon 5 Nov, 13:06 (22 hours ago)
to Christiana

hi there having an issue with the plug in .. one sec

Laurie Voss CEO
[protected]@gmail.com
[protected]

Google Hangout

You turned history on.
Hi, how are you?
Good and you .. Sorry I am having issues with hangout
Oh ok, shall we proceed now?
I have never used it lol
Ok it is just like we doing now
I am having issues with video
No video needed
ok
What is your Full name and current location, why do you think you are a good fit for the job and are you currently employed?
Laurie Voss Waterloo Ontario Canada
Well really I love Graphics and been doing it for the past 10 years
Love make up
I also been a photographer for the past 18 years
Also you guys have great reviews from employees
I also need a more demanding and challenging change
😁
I have to say that I was surprised when I was contacted by Timmy on Sat
Yes sounds good
How do you stay abreast of the latest design trends, tell me about the best design piece from your portfolio and how do you handle multi-tasking?
and yes I am employed at the moment
I have a 16 year old daughter who keeps me pretty up to date.
Best design was for a company called Cool-EyeZ
3d box design, photography, graphics, everything in-between

I am pretty good at doing 5 things at once
As well within my Graphics I need to know what is selling within the industry colours ext
Are you still there
You turned history off.
You turned history on.
Are you still there
I will keep this box open, incase you are busy
Yes i am
😀
How do you like working for L'Oreal
Would you like to do my interview later this afternoon
Christiana missed a call from you

Mon, 16:17
Yes i am available today
What time works for you

Iv bought this many times withno problems, i loved it as it is a mist and goes on easy, unfortunatly the bottle was faulty and the spray cap was broken as it did not spray, struggled to get any out of it and was left feeling very fed up, out of pocket and no tan :(, it is a faulty top, these should be checked before sending to shops to sell to people like myself, i dont have much money, this is a treat to myself as i like to look good, its really cheesed me off as i cant remember which shop i bought it so i cannot take it bk for a refund

This products has a great smell so whoever came to the fragrance A+. However the formula of the lipstick I believe was not thoroughly tested on enough women to accurately match the colors portrayed. It's deceiving! It's very drying and disappointing. Having the consumer in mind should cover all bases not just a chocolate smell to entice them. I feel tricked into buying a product purely because you made it smell good, not look good.

I purchased this item because my normal - Cover Girl - was out of their product at my local store. Everything was great until I had to try to use my sharpener (special one for eye makeup) and I couldn't get anymore of the actual pencil out. I think spending nearly $8.00 on eyeliner is ridiculous anyways but then to only be able to use the product for 1 week and have to buy more because I am unable to sharpen it without it breaking in tiny pieces and making a mess is insane! I am hoping I can get a refund for this product and I will never again attempt to use L'Oreal. I would rather drive to another store for a product I know works well than deal with this and basically throw $8.00 in the trash! Very disappointed!

To whomsoever it may concern,

I work for an agency who's account is LOreal. I'd like to raise a complaint against a L'Oreal employee in the marketing division of APAC for mentally harassing me by writing extremely unprofessional mails, text messages and publically humiliating me. I'm very saddened by her act and would like to pursue my complaint by providing rightful evidence. It will be great if you could let me know how I can proceed further.

Regards.

I have applied L'Oreal inoa hair cream which is ammonia free when i applied i suffer from allergy on my beard and haed.
I was not accepting this thing from ammonia free hair cream and it is from such a good company loreal. I just have a picture after applying it there is no more detail because it was not acceptable but i am so dishard and angry that this is really bad thing and fraud like your company has written that it is ammonia free but its making a reaction or allergy but plzz stop supplying this or just remove the ammonia free subtitle from the inoa hair cream so people cannot be get fooled by your company and i will also do a case on your company that your company is making people fool by writing ammonia free.
So please answer me and take an action on this complain as soon as possible.
You have to be shameful on this complain
I hope you will take action and donot think that i am blackmailing you its a serious complain or else i will just do a case on your company.
THANK YOU

On 9/7/18, I purchased an Infallible Longwear Eye Pencil in Cobalt Blue from Harmon Face Values. The cost was $7.79. I am a long time user of Cover Girl cosmetics and since they did not have their blue eye pencil in stock, I decided to try your brand which was a higher price. All went well until I tried to sharpen the pencil. I have a cosmetic pencil sharpener, only used for my eye makeup. Every time I try to sharpen your pencil, the color breaks off and I try again with the same results. One side of the pencil wood remains a sharp point that has scratched my lower eyelash line and no matter how I try to sharpen, it remains and the color breaks off. Needless to say, the fact that I paid $7.79 for something I cannot even use has made me very unhappy. I would like a refund of my purchase. Please let me know how we can resolve this issue. Thank you.

I have use this hair dye before so my hair started changing back to my normal color so I went and purchased another one same color same brand know I have blisters all over my forehead going down my neck and back and all over my throat it didn't do it when I use it before I would like to have my money bk it was like it was to strong I have blisters every where if u do not fix this problem with me I am contacting a lawyer it won't let me add a picture but I have pictures of u all need to see them

When using the conditioner I left some on my leg, after leaving it there for a few minutes I noticed my leg started to go red and was itching. I washed it off and I am now left with a large red burning rash across my leg. If this product is burning my leg what is it doing to my hair?
Please see attached photos of the rash straight after showering.

I purchased your Magic Root Cover Up advertised by Eva Longoria on t.v. a week and a half ago. I sprayed this upon my grey hairs on my scalp/head and within a couple of hours my head began to itch profusely and I broke out with bumps and sores all over my head. The itch was unbearable but unfortunately that wasn't the end of it. A rash rapidly took over my whole body. I went to my family physician immediately who determined I'd had a severe reaction to your product due to toxins within the spray. I am not allergic to anything and am now suffering the consequences of a brutal red, itchy and burning rash which is extremely painful! I literally had to cancel an interview because of my appearance, especially on my scalp...it's bleeding and flaking due to the sores upon my head. The only place that wasn't affected which did not break out in an itchy rash is my face. I'm presently taking Benadryl in liquid format and calamine lotion and hydrocortisone were prescribed in order to alleviate the spreading of this insistent rash which has covered 90% of my body. The spray made my head hairs stiff and hard and it rubs off in your fingers. It's as if I sprayed my head with a can of paint! I am a fan of your products but am very upset about my personal, horrible and painful experience with the root cover up and feel you should include a 'warning sign' on this product's label. I am not exaggerating the extent of my outbreak...friends said I should sue your company but I am not built that way! Their reaction is fair as they're witness to the damage to my scalp and my whole body, you'd have to see me to understand my concerns and theirs. I would appreciate compensation for having had to cancel a corporate interview "due to my bumpy itchy and scarred rash" and the suffering and pain for which I'm still enduring right now at this time, it's been a week of distraught and discomfort. Thank you kindly for hearing me out...I would highly suggest you retest and remove this product from your shelves. I read complaints in a forum about other women experiencing blistering and sores upon their scalp from this product and one of your shampoos plus conditioner.

Thank you,

Myla Warner

I have been using L'oreal hair color for many years and have been pleased with it, however the last couple of times i've used this product the color wasn't even close to what I thought I was getting. Both times I purchased a light brown and my hair went dark brown. both times my hair was blonde when I used it I was very disappointed and had to go to a hair salon and get hi-lights to lighten it up. This can be very expensive. I would like to know if your boxes are mislabeled or the dye is put in the wrong box. I would like to hear from you as soon as possible. Thank you.

Dear Sir/Madam

Yesterday, 5th of September 2018, I purchased a Micro tatto brow artist product from a Portuguese supermarket. When I opened the product I found that the liquid which was suppose to mark the eye brow area was dry. As if the pen had dried out somehow.

Unfortunately I am not able to travel back to the supermarket as it is fair distance from my home. Hence contacting you directly.

I applaud and reiterate all of the numerous complaints that have been posted about the loss of this excellent leave-in conditioner. In addition, I am currently going through cancer treatment, and I am so exhausted that just the extra step of having to use conditioner in the shower ruins my day. The leave-in spray had solved this problem, but I've just run out. I've tried several other leave-ins and they all leave a sticky residue and make my hair feel stiff-yet-rubbery. Please, please bring it back! I shall be boycotting L'Oréal and Garnier until that happens.