L'Oreal International’s earns a 1.4-star rating from 384 reviews, showing that the majority of beauty enthusiasts are dissatisfied with products.
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terrible experience
Loreal puts false claims (Accompanied with pictures of models) on their products! My hair turned really really black! It also has uneven tone - the roots are much lighter (Although I don't have roots, since I don't have gray hair yet!) the ends are really really dark black! Instead of light brown!
I tried to die it again with a lighter color - it didn't work either! I am stuck with it, don't know what to do! I will never buy their products and wanted to warn everybody about this!
The lady at the cosmetics counter at cvs told me this is pretty common in loreal products!
The complaint has been investigated and resolved to the customer’s satisfaction.
does not stay, it washes out!
I have been using Loreal Feria Hair Colour for the last 8 months, everytime I wash my hair the color comes out and I end up staining my towels. I used the Deep red for 8 months and then decided to use the black Loreal Feria Hair Colour and well it does exactly the same, I wash my hair every second day and everytime I wash the color comes out. On the box...
Read full review of L'Oreal International and 5 commentsdoes not cover grey
I have tried Casting Creme Gloss Butterscotch twice. Does not cover grey at all and once the color did not change at all. I have used other L'Orealproducts with success and other products with no problems. I told Loreal of my problems but the response was to blame me for my type of hair and told me to go to a hairdressers and have my hair colored even though I told them I had had no problems before.
The complaint has been investigated and resolved to the customer’s satisfaction.
I've used loreal hair color for years and I'm disappointed in the product because the color does not last like it used to so I think you've changed the formula of your hair color. I use loreal preference and have also noticed it does not have a
strong odor like it used to. I will be looking for another brand.
Hello:
Loreal mascara in a black tube with gold lettering.
Extremely clumpy and sticky.
Even when you put a tiny bit on it ends up under your eyes, cheeks, and even tiny bits on clothing.
This particular product is horrible!
Thank you
Dixie
I usually use L'Oréal Excellence No.9 but after looking at other L'Oréal shades in Supersavers Shop Gloucester I decided that the Copenhagan shade eould suit my colour as I had not
Coloured my hair for 9 weeks. I am in shock as it is a horrid grey! So upset. I can only think that the wrong colour was put in the box?
Purchased week of 02/20/2023 at Walgreen's in Silver Spring, MD; code stamped on bottom of box 70W600. The product burned my scalp, leaving a small wound on my head. I've used this product for years. In the past it left my scalp tender, but not as harsh as this time. The product needs to be made safe!
I recently purchased a two pack of your product from target on Saturday, December 10, 2022. The product makes my eyes irritated and watery after awhile and I get panda eyes after about two hours after applying the product. There is no solution.
bought 2 bottles bonus size product is waxy not easy to spread. Is product out dated? Shouldn't it be creamy? box is stamped 20W301. I purchased it at Walmart 9-24-22.
I bought this hair dye at walmart and it is clear to say I am very angry. My hair came out black. I am supper made and have no clue how this situation is going to be fixed but I do plan to file a small claims case
I bought L’Oréal Paris superior preference hair colour number 5 last week. I applied it today, August 20, 2022, to cover my grey hair. However, the hair are still grey and the hair coverage wasn’t there. It is wastage of our time, money and very unsatisfying. Please resolve my issue.
Sincerely,
G.S.
I was feeling burning and itching sensation with small bubbles
I was unsatisfied with the product. Maybe i got a bad batch of your hair care product. I hope to have a better outcome in the feature. I am usually very happy with loreal. I love your products most of the time. What went wrong? Did you change your ingredients? Hope to hear from your company soon. Thank you.
L'Oreal International Reviews 0
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L'Oreal International emailscontact@loreal.com100%Confidence score: 100%Supportmariana.petrina@loreal.com99%Confidence score: 99%
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L'Oreal International address41, Rue Martre, Clichy Cedex, 92117, France
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 16, 2024 - View all L'Oreal International contacts
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I live in Trinidad & Tobago, and I usually use the L'OREAL Healthy Look Creme Gloss Color 8G - Golden Vanilla. I never had any complaint, but today I used it, and my hair turned brown, which I hate. I shall have to consider using this product in the future, because it is not consistent. What redress do I have in the circumstances? Bleaching it out is out of the question.
I normally do not purchase drugstore lipstick. However, I was very curious about the Infallible lipstick by L'Oreal. So, yesterday I purchased a color at CVS.
When I arrived home, I excitedly removed the lipstick from my bag of goodies. I automatically started twisting the top of the lipstick to remove the seal. What! There was no seal. The lipstick was open for anyone's immediate use. This concerned me because CVS's lipsticks are accessible to everyone. So, I thought perhaps I had a returned one that was inadvertently returned to the shelf. So, I called CVS. I was advised by them that their lipsticks are rarely sealed. My goodness! So, wherever I purchase this lipstick, it will be unsealed? If I find it online and purchase it, it will arrive unsealed? Isn't there a health law against this? Come on! Anyone can open these containers and put anything in these lipstick tubes. Anyone can put this on their lips and transfer a disease. There is no way I am putting this stuff on my lips.
I recently bought this mascara from walmart 01/02/12 and when I opened the package and tried the mascara it was nice but three days later the mascara began to flak off through out the day. By the evening or afternoon I would have to apply more which then flaking was even worse. I tried to take it back to walmart but because i had already open the package and used the mascara they wouldnt refund my money. I would like to be refunded my money. For what I pay for mascara yeah I want to be refunded.
I only use infallible lipstick by loreal. It does what it says, it lasts all day. It is great because i hate to reapply my lipstick. I ran out of my favorite color and the only color that I use. It is number 700 auburn, so I went to walmart to purchase another one and they did not have my color.They did not even have a slot for the number 700 color I use. So I thought it was discontinued. I had to then change my color, I was not happy. I had my empty lipstick with me so I would get the right one. I started comparing colors and found one that was darker by what is shown on the out side, I picked number 220 terra cotta. It was not darker it actually was lighter then #700 and I hate the color. Now I spent the money on that and used it so you can't return it. I then went to cvs and found my color #700 and bought it but now I have a lipstick that I wasted my money on.
X tenso Loreal
Two weeks ago, I went in a salon with the brand LOREAL and asked and talked with the professional that told me all his history about working with L’Oreal brand. He is American and because this was easier for me explain that I would like to do a straightening in my hair (I am Brazilian, living in Thailand as an expatriate). He said to me that he could use an excellent product on my hair, and I believed totally in his words... but, for my surprise, since that sad day, I am losing my hair. My hair is all breaking in the root on the top of my head! And also for many parts for all my head!
Sincerely I hope more from L’Oreal, I hope some kind of contact with this big and renamed company, because the "professional" said to me that never happening with him, that it is very strange and I had to pay for a protein treatment! I am losing my hair, day after day and I am in panic!
I am waiting a contact as soon as possible!
I would like to receive some guidance to how do a treatment for my hear and the products to do it.
The salon that I unhappily went is -
HAIR WELL by LOREAL
4th floor Central Pattaya Beach Road, Room No 442
Luciane