Louis Vuitton
Reviews and Complaints

I came in this morning to return a bag I got for Christmas only because I wanted a BIGGER one. I had opened the purse as a present and did not use it once. We went into Louis Vuitton in Galleria Dallas and a lady named Sonny was the one that "helped" us. She said we could not return the purse due to it showing signs of wear and was extremely rude about it as if we were trying to get away with something. We had the receipt with us that showed the purse was just purchased a few days ago and we tried explaining this to her but she kept cutting us off and ignoring us. We asked to speak to another employee and she took excelent care of us! She saw the purse and saw that it clearly had not been used at all. We were able to return the purse and get a bigger one. Everyone was very nice and polite except SONNY!

I spend around £18000 a year at LV over 3 visits annually to various stores including this st Moritz and Venice. I always look forward to shopping at LV. Unfortunately I have today had the worst shopping experience I have ever had at any designer store and I simply moved over the store and shopped in Chanel instead. I intended to buy an iPhone case, shoes, jewellery and a scarf. However, invariably as the shopping experience is usually exceptional I invariably end up buying nearly twice as much merchandise than I had planned. However, today this was never going to be the case. The queuing system was in absolute chaos and we were shunted around the store like cattle. I felt rushed, not at all at ease and conscious that there was no time to browse with the assistant. I came away with just the iPhone case and extremely disappointed because it would have been nice to have some suggestive selling too but I did not want to stress the assistant more than he already was. I was told that the iphone case could not be hot stamped as they were far too busy and that I would have to return in January. Just a minor thing was that when I opened the item the receipt had not been nicely folded and printed. The receipt has 2 big red lines across it because obviously the till roll was in need of changing and it was crumpled unevenly into almost a ball and shoved hurriedly into the envelope. I know it's the week before Christmas and the store gets inundated but surely this can be planned for. The air was one of sheer disorganisation, disappointment and disarray which is not what one expects from a premium brand charinging premium prices. In contrast the Chanel advisor was unperturbed by the amount of people browsing in the shop and totally dedicated to helping me make the right choices with 2 pairs of shoes, a handbag and earrings.

I have been your customers since 1990. I am disappointed with your service in Thailand 🇹🇭
They are rude and ignorant
I got a refill for my dairy from Frankfurt wrong and when to exchange in emporium with Ms Chanida Ngamying
She refused to exchange the refill of my dairy and told me to exchange only in Frankfurt. I did as she said but when my sister when back to Frankfurt with the refill and receipts they said it's finished it will come after 7 days . My sister had to fly back and she advice my sister to exchange the good in Thailand if the refill is available. ( she said we can exchange with receipts) to the manager of the store .he is never available. So I call to talk to him still not available.
Quite disappointing
Ms Chummongkol Orathai
Was on the line she was rude she kept me holding after I talk about the matter for 20 min
I ask for ms Chanida
No one want to deal with the matter
They said they will call back
But never did till today
I have been using this dairy since 10 years
And this is how you treat me ..
Do reply soon
I am really upset
Thanking you
I hate your product and service now
Anchita sachdev

My contact no +66 [protected]

Hello there !
I am come to sake fifth Ave LV shop by 12/03/2018, I want order one bell $385, but there worker name is heather shaw put wrong order number order wrong item $545 then this morning supervisor calling me say, the worker put wrong price you ask me should pay more money . I close my business drive total 1 hour to come boca raton shop, then this supervisor bring the wrong item to me, I say " this bell is not I want one, you worker just make big mistake order wrong item to me "
Waste my time for I close my business come to this shop, I asking this supervisor why you never say "sorry to me ?" This lady say "sorry " but I don't take it
Also I say I need complaints supervisor and worker heather shaw too, this supervisor say " go ahead "
I am so shock, who give to you power and any right ? Treat clients like that
I really don't understand how this supervisor treat me like that ? Because I am chineses ? Or because you work Louis Vuitton very powerful ?
This shop service very very bad and supervisor is such service
Just let anyone know, please don't coming this store anymore
Thanks
Jianping Liu
12/06/2018

I bought the LV
Capucines BB last year in winter, I didn't use it until this summer. I used it occasionally just few times, then it got quality problem. I gave it to the LV store for repairing at 03/08/18, during this period, I kept calling them for result, but they asked me to wait again and again! In October, the staff from Edinburgh called me and promised me the bag can be collected by the end of October, now it's November, I called to complain, but the staff said the bag is still in processing. Ask me to wait again. And she kept saying is free for repairing. Excuse me ? That's your quality problem. I already wait over 3 months, i don't want to wait any more. I'm really angry with this . Very disappointed. How can LV cheat customer like this ? Now I want an Exchange. Today I called the customer service again, she asked the Edinburgh store to contact me. But the store manager kept saying it's not quality problem, why not tell the truth ? I asked him if the same quality problem happened again next time, Can he promise me to have an exchange ? He said he can't promise that . Not buy anything from Louis Vuitton any more.

I Purchased my first LV bag and paid nearly £2000. When received I happily transferred stuff from my old bag to the new one and when I was admiring myself in the mirror noticed the bag was damaged on one side. It looked like the stitching had stuck/ was pulled which resulted in the material bunching on one side. I took the bag to LV in Birmingham to double check with them and they agreed too but as they didn't have this bag in stock I couldn't get a replacement. I then went online to arrange return and replacement. When I called today asking when I would get my new bag I was told by your staff that as I had left a business card in the bag it was classed as used and the returns section couldn't confirm how the damaged had happened and refused me a replacement. It is used as soon as you open the packaging! NOT HAPPY at all with your company's return policy - If I had gone to a any other business and shown the bag and the fault (which had arisen at the time of production) I would have had an immediate replacement. Very disappointed in LV and will be taking this up with my credit card company. I am attaching pictures and you can clearly see the damage is in the stitching and nothing to do with the inside of the bag

#LouisVuitton #louiseVuittonShoes #badQuality #badcustomerservice #awfulclientcare# Bad quality, worse service and horrible customer care.
Pair of shoes I bought fell apart after few HOURS of extremely light use!
At the store "shoe manager" said you walk different! We will paint it, that the best we can do take it or leave it..! Worst quality of material
Worst customer service
Worst client care

Most high quality products are dying and sacrificed for more money...

Probably one of the worst experience dealing with their customer service #[protected].
I placed my order three weeks ago and it did not go through as they told me my name on the credit card and the name on billing address was different. i called and changed it (this time had same names). again my order was cancelled so i called was told by the representative in a very rude tone that i keep on changing my names thats why the order is not going through.

she blatantly replied that Luis Vitton cannot help me to place my order online, seriously guys this the kind of customer service you guys give.

We bought my grandson the above item Christmas 2017 and one of the pins has came out We were recently in your leeds branch to get some advice as to how to get it fixed or exchanged the lady assistant in there was not very helpful at all her reply was we don't fix them she didn't offer any recommendations as to how we could sort this problem out my grandson works away so only wears it occasionally so we left the store not very happy we weren't asking for money back he just wants it fixing so he can wear it we don't mind if we have to buy a new pin as at the moment it cant be worn .
Hoping you can help yours jean Kelly

I am one loyal customer of Louis Vuitton. Every 2 year my hubby will go oversea attend seminar so he will bought some branded bag over the country and give back to me .

I will select some picture over LV website to easy my hubby for purchase over there .

Yesterday was my unhappy and disappointed day for the LV policy . Because my hubby bought one very pretty bag from LV but because the chain strap is not suitable me so I decided to bring down to one of singapore LV store to do exchange .

I have select one bag the more higher price that my current bag think is higher about 10-20 euro dollars . When I process to payment the sale assistance told me that I need to TOP up another SGD 443, is really give me a shock ? Because before heading down to the store I have called the one of the LV store check about what is selling price for my current hold that . She told me is around SGD3300 and tell me which store have stock and I have told her too that actually I have this bag from my hubby bought from Eurocountry that I want to do exchange and the girl also nicer inform me that must within 30days after purchased .

But the problem is now when I do exchange in Marina Bay sand Singapore store that told me now the LV company change the exchange rule since June18 they not allow exchange product using the current country selling price but is where you bought and using their exchange rate !

And the sale assistant told me even if you want to exchange Colour for same bag in singapore you also need to TOP up SGD400+ ! What ?is really unfair to us ? For the same bag you accepted my bag but using the price for when I bought ? Is really unfair ?

For the bag just different 20dollar euro but now I need to pay extra 400 dollar ?

Ok is fine, maybe this is my last time to ask my hubby to purchase LV from oversea because if you don't like the bag you wanna exchange in own country but you have big losses.

So sad I cannot continue to support again thanks .

How can a luxury store has such a cheap customer service. Just cause I don't dress full branded doesn't mean I didnt have money to buy. In facts my family spent a lot on the brands. I went to buy a bracelet, the guy talked to me like I was noone. It's like he didnt want to serve me. It didnt take long since I knew what I want. Bought the bracelet, paid and got my change. The moment he gave my change, he straight up pick a call and walked away. I actually stood there cuz I didnt know if the transaction was done. Until I saw a bag on the table and I assumed it probabaly was mine. Took it and walked out. There weren't one smile and a proper eyes contact. GUCCI has much better service, way better.

When I walked into the store, the women working were wearing a crossbody bag that I liked and wanted to purchase. One woman said they were from last year and all sold out and the man helping us said those bags were part of the women's uniform. Either way, I was disappointed in not being able to purchase a bag that 4 women were wearing. Afterwards, I contacted customer service who directed me to a similar bag. When I said yes, I'd like to purchase it, he checked and it was all sold out. I could call back in 4-6 weeks to keep checking. He said I could be put on a waitlist, but that list is full.

On August 20, 2018, my wife and I purchased a Louis Vuitton (LV) hand bag at a LV store in Las Vegas, Nevada. My wife received a courtesy initial surface engrave by sales person Andrea on the address tassle that is manually connected to the exterior of the bag. The whole experience was friendly, courteous and professional.

On September 1, 2018, after numerous complaints, my wife decided to return the purchased bag for a lighter bag at the LV store in Fashion Valley, San Diego. While we were there we were not approached for 10 minutes by a sales assistance. When we finally was approached, my wife wanted to see two items that were on the shelf. After two minutes my wife decided on a hand bag. My wife told by client advisor, Yuliya Bushlova, that she wanted to return the purchased bag. Ms. Bushlova took the bag, inspected it and continued processing the transaction at the register. After she completed the exchange I was told by Ms. Bushlova that because the bag cost more that I owed an additionally $203.00 was due. I paid it. The client advisor takes the bag to their back room to wrap the bag at least we thought. When she returned she told my wife and I that the bad could not be returned because my wife's initials were stamped on the address tag. I attempted to maintain myself. I told the client advisor that when we brought this hand bag in Las Vegas we were told that the return policy states that we have 30 days on all returns. I then requested a manager. She went back to the back again, then returned after 15 minutes. When she returned she was by herself. At this point I never experienced this before and felt like as an African American couple that we are now being racially discriminated against because of the color of our skin. I requested the manager once more. He finally came out and proceeded to say that the bag could not be returned because the address tie had my wife's initials and now the bag was destroyed. I told him that if you wanted to achieve good customer service instead of not trying to satisfy the customers needs why don't you call the Vegas store and verify this information with them. We were never told by Las Vegas store that the bag could not be returned. The first option I explained to the manager is he could have the Vegas store pay the $60 fee that your store wants to charge. The manager and client advisor both went to the back and after a total of one hour and 20 minutes she said came back out with an attitude and said that we will give you the bag however, the bag that you returned cannot be resold. Did we really need to know that? Customers do not need to know the details, just provide a level of service that exceeds the customer expectations.

First issue is this has been the worst experience my wife and I have endured after purchasing over 12 hand bags from Louis Vuitton. Second issue is the San Diego store completed the purchase of the difference in a more expensive hand bag and there were no issues. The third issue is the level of service and time allowed to finally receive the merchandise that was purchased was substandard and even unsatisfactory. The last issue that has upset me is that my wife and I were treated this way because of the color of our skin. The time we waited by the register while customer after customer was getting transactions completed was embarrassing and totally un-called for. My wife and I were so close to requesting a refund but I chose not to because this was my wife's and I 23 year anniversary gift. This experience was terrible and I do not want any more people of color to experienced this type of behavior/customer service. My wife are really thinking about purchasing a different brand of hand bag that appreciates, respects and values their customer. As a former veteran of the United States Marine Corps, I will never recommend this product to military members and their families past or present. You must do better.

Harold Stewart
CWO3 USMC Retired

My father wanted to buy 2 trunks and 1 bag for my mother and he wanted to present me a shoe but since he is unable to come to Singapore, he passed me his credit card for me to help him buy. Instead of going to level 3 at Marina Bay Sands Louis Vuitton to get the trunks, I wanted to get my shoe first. I have been standing at the shoe shelves for a while but no one seems to bother to come to me and serve me just because I'm wearing a slipper normal Tommy Hilfiger shirt and a supreme cap with a backpack since I'm from school.

Hi! My son purchased a polo top in the selfridges store... It was dry cleaned according to label instructions. However it still shrank! Returned to the store who apparently sent it off for testing and then was informed the item was not faulty and must be dry cleaners at fault. Since then i've managed to re-stretch the top (not perfect but wearable) however was worried about dry cleaning again so I hand washed in cold water! Shrank back by over an inch! Since I rectified the top, two of my sons friends came forward asking if i'd stretch their tops too, as theirs had also shrunk! All the same tops! This is definitely a product fault but customer service is not budging!

While on vacation in Kiln, Germany, I had the unfortunate opportunity to visit a Louis Vuitton store.
My family and I had saved for this trip for the last 2 years in order to be able to purchase a Louis Vuitton bag for myself and also a set of luggage and a couple of belts for my teenage Sons.
There was 6 of us and our party and we were not one time assisted by anyone in the store.
There was about 8 other people in the store which were all Asians and we're being assisted.
My daughter picked up a wallet and looked at it and put it back and at this time and a Louis Vuitton associate approached her and told her that she was not allowed to touch any of the merchandise she needed to wait and have someone assist her.
There were Associates in the store that were standing and not assisting us and we have been in the store approximately 15 minutes no one said anything the only person that spoke to us was the one associate who said something to my daughter and the nice gentleman who opened the door to let us in which he was security.
My whole purpose for visiting Louis Vuitton was because I wanted to make a purchase I had been saving money for a couple of years for this specific purpose.
I've always been impressed with Louis Vuitton but not anymore Louis Vuitton is not on my list of things to purchase again during my lifetime.
I never thought that I would be from the United States and in another country and still feel indifferent.
I am definitely disappointed with Louis Vuitton.
I am ugly disgusted that my 15 year old children and my daughter son-in-law and my son-in-law's mother had to endure this type of treatment
I would hope that Louis Vuitton would have some type of training classes for these individuals who are nasty and rude or just not employ them.
I work very hard for the last couple of years in order to save $10, 000 just to shop at this store.
Louis Vuitton was always the purse the luggage the name... I absolutely loved Louis Vuitton
Hopefully other will NOT be treated the way we were.
Sincerely

Marie R Wesley

Hi there,
My name is Lonya Wordlaw and I am very disturbed by a product in the Sephora store. I purchased the Kat Von D make up and finally decided to wear it and Lord behold it burned my face up I couldn't believe it I have never experienced this in my life. I sent pictures to the corporate office of Sephora and the audacity of them to only give me a $16.95 credit. My face is ruined and it's my birthday August 4th and I can't look in the mirror and everyone looks at my face and asks what happened. I'm so angry but sad I'm in tears and I need to have this matter brought to the owners attention and see what can be done because I'm absolutely in shock and no one should ignore this or treat this like it's not serious. I have to see a dermatologist and I'm diabetic which it takes longer for me to heal. Can someone in the ownership of the office and/or makeup reach out to me immediately. My email is [protected]@gmail.com and phone is
[protected]

Hello! I've called numerous times to purchase a few handbags and no one I mean no one is attending to my concerns! Firstly in April I spoke with a manager Hasan who promised me that he would be contacting me in 2 months when the pochette purse was available as he put me on the preferred wait list.

No one has called me back and we are in July! When I call your customer service reps hang up on me after I ask for it to be reserved! I spoke with Tia and she offered to put the bag on reserve and never did! For a luxury brand your service really sucks!