Louis Vuitton
Reviews and Complaints

Hi,

Sub: Regarding the defect in the shoes purchased in May.

I am Abhinav Rastogi From India, In may I purchased a shoe from NAPOLI (Italy) . When I came back to india and wore it the shoe buckle came off, and it was so embarrassing .

Then I called up your customer care in India regarding the exchange of the shoe or the repair. Then I was instructed to go to the nearest LV store in New Delhi .I took my pair of shoes along with the bill then they outrightly said they cant do anything about it as this has been purchased from Europe . Could you please guide me what to do?

My cousin is traveling to London on Thursday i.e 19th can I send the pair of shoes with him to any of your stores in London. I want you to check the inventory in your London store for the same shoes attached so that they can exchange it hassle free.

Do I need to send my passport along with the bill ?

Awaiting for the quick response .

Sincerely,

Abhinav Rastogi

India

Passport no: k4401824

Contact number : 0091-[protected]

To whom I may concern,

My name is Roxanna. I traveled to LA Friday/June/29, and I went to Louis Vuttion store which is located at Topanga Mall, in California. I had coming my brother's engagement party on Friday/July/06, in Vancouver and I was going to back to Vancouver on July/04/2018, at night. I have chosen a sandal, but they didn't have my size, therefore they said"we can order it for you". I told them all the matters might effect the arriving time and asked them to make sure I can have my shose on time. They review all the possibilities that might happen to not get the shose Max by Wednesday/July/04, which I had flight at 8:00 pm on that day all of sells persons (manager and staff) promised me that I will have my shose on time( Wednesday morning).
I drived to Orange County with a wonderful feeling and bought my lovely navy dress goes with that shose. Then I had a phone call on Tuesday/ July /03/2018 from one of the staff, and she told me "sorry we can not get the shose by Tuesday/03, and we'll have it for sure on Wednesday/04. I told her" is not a problem as long as it will be there on Wednesday, which even it was supposed to be there by Wednesday/July/04. All these promises turned back to the only word that they told me on Wednesday morning for not having my shose on time"""SORRY, We are So SORRY"""", and they thought it will covered all my pain they cussed it with that simple word which we can NOT use these word: Promise and Sorry easily.
1- I have bought my dress for that specific shose.
2- I had to buy another shose on Thursday afternoonJuly/05 which was my last chance of time at Vancouver.
I couldn't have the right shose in my lovely and dreamy brother's engagement party.
3- That matter caused a lots of unfair pain which came along with me all those days until end of party, unfortunately I wasn't comfortable with that shose which cost me over $2000.00, and I have had to walk finally with flipflop all the night with my long dress.
You guys hurt my feeling, hurt my budget and I still thinking about my lovely night that ruined by you guys because of not bing responsible at all (Louis Vuitton)!.
If I was ordering from Walmart, they were more responsible than you.

I am patiently and very very sad waiting to hear back from one at least responsible person through that Company( Louis Vuitton).

I'm so so sorry I went to your store that day, I wish I could take the time back.

Roxanna
[protected]@gmail.com
[protected]

I visited the Beverly Hills store today (June 6, 2018) wanting to buy 2 clutch bags. The Asian girl(staff) looked at me from head to toe, then totally ignored me, even though she had no customers. Obviously I didn't look rich enough for her to wanna even greet me.

I had to approach a young guy (I thought he'd be friendly at least), he had 2 African American customers, so I told him that I'd wait for him. He said he will be with me asap. 35 minutes later, I was sitting on a chair, a few of the staff walked past me, many had no customers during that time, no one offered me a drink (I heard them offering other people champagne etc), and new people who walked into the door way after me got served straight away because they looked richer than me.

I finally approached this tall middle aged man, asking where the young guy was - he searched for a minute for me, then he said:"I don't know, seems like he just disappeared!". This tall middle aged man started helping me and he was nice, showed me some bags, but 5 minutes later, a couple walked in saying they want to try on something else they tried before, so this tall middle aged man dropped straight away, handing me to his co-worker, a shorter guy.

The shorter guy was friendly enough, but he said (in front of me) to the tall middle aged guy:"But we are closing in 3 minutes!" at least he showed me some bags (the tall middle aged guy picked them out, then handed me over to this guy - confusing?! yes I was so confused!). He took down my credit card details, said when the 2 bags come in they will charge me first, then call me.

The pretty African American manager also saw me but she never bothered to ask me if I was okay, I was just by myself most of the time (I was in that shop for nearly an hour), and didn't give me much attention at all. I get it, I didn't dress rich, I had a Coach bag on, it was only $600, not $2000. But I hoped she would have paid a bit more attention considering how long i was in the shop for. 2 other customers (they looked wealthy) liked the clutch I tried on, started talking to me, I said I have been in the shop for so long but no one is really helping me.. and said they will get the manager to help me.

I am so disappointed in the poor service I received today at the Beverly Hills Louis Vuitton. I cannot believe the Asian girl with long hair looked at me up and down twice, then walked away. She was a staff there, she totally ignored me because I didn't dress 'rich' enough. The other staffs were not nice too, the last guy (shorter guy) was probably the nicest out of all of them. But maybe that's because I gave him my credit card and showed that I really wanted to buy something! The worst service ever! That Asian girl is just so rude, I hope I don't see her again in the future!

I bought a bag in Istinye Park Istanbul store, the sales rep told me one price, when I was paying on the cashier another sales rep charged me completely different price. When I told her that she charged me the wrong price she said the system shows this price and that the price on the dustbag was wrong. And they gave me the bag without a box. I am very disappointed with the customer service in Istanbul store. Very unpleasent and impatient staff.

I purchase a belt for $710.00 and it is falling apart in one spot I would like you to stand behind your product and replace or repair the belt I really do not understand how a company like Louis Vuitton can sell such a terrible product and not stand behind it you should really be embarrassed about this and the worst part is that your customer service didn't even care

I have bought a bag from LV Vietnam, I was so excited to get the bag without checking because I thought buying from LV store can't be fake. After left the store, still seating in my car, open the bag to check and then I saw the print on the strap was not in line. I felt very weird then I started to check other detail with my friend who got the real bag, she told me about the srew on my bag also different. From then I lost all my confident with LV, how can LV allow this kind of product selling on their store? I m paying for expensive price not the cheap bag selling on the street to get this kind of quality. Please return my money so I can get other thing more value than LV bag.

I usually do not write reviews but I definitely think this experience warrants one. In the past two months, I have purchased several small leather goods and a purse from LV. And from time to time, I go into the store to ask for a specific purse on the off chance they may have received it that day. There is a waiting list for the purse and I am currently on it, but I know that occasionally they will sell it regardless if there is a waitlist. At the Saks Fifth Avenue LV at Eaton Center, Toronto, I have gone in twice and asked about this purse. On both occasions the SAs were extremely rude and disrepectful. I would ask them, and they would not even look at me. They would look at me just to say "no" then looked back down or looked away and continued to do whatever they were doing. I do not expect this type of service considering we pay a premium for your products and given this. The customer service has steadily gone downhill and in this case, it is equivalent or not worse to the service I receive at Tim Hortons.

Invoice 140359/129769 paid on 06.01.2018
Johannesburg / South Africa

We have ordered a bag with an extra longer strap on 06.01.2018.
Received a call on 03.02.2018 that the bag and the extra long strap have arrived. On collection we noted that the extra longer adjustable strap is in fact the same size as the strap provided on the bag.
We than have been informed by the Manager Ronwynn Finger that there is no longer strap/band available and that we have been misadvised by the Sales Lady Eugenia Zuffa.
We agreed that we can not take the bag without an extra longer strap/band, because that was the condition to purchase the bag.

The Manager agreed to refund the bag/strap, It should take 6-7 Working days, up to present (14th February 2018) we are still waiting. We are calling and sending messages per e-mail daily without an outcome.

Pls assist to get our money back..

We have been to other Louis Vuitton Worldwide (Singapore, Germany, Italia, Kulalumpur..) but had never such bad service and unprofessional staff experienced. Very bad for the country ... and very disappointing

Kind regards,
Jochen Rangno
Brigitta Boldt-Rangno
+[protected]

Hello,

My Name is Giuseppina Dasilva and my daughters name is Bianca Dasilva. Bianca Dasilva Purchased a bag NEVERF MM in October 2, 2014 at Bloomingdales in White Plains New York which she's love the bag. Then she went in February to Purchase the Z. Wallet at the same location.
Bianca also bought a lovely mens wallet at the same place in March 21, 2016.The Z.Wallet has been a night mare they had two repair this wallet twice already. I took the Z.wallet back in December of 2017 at Bloomingdales and the gentleman told me that is not normal to have the wallet repair twice he did take photos and email the corprate office. I never heard back from the store at Bloomingdales to let me know what is going on with the Z wallet. I went back into the store on January 6, 2018 to check up on the Z. wallet and they gentleman told me that he is really sorry with the holiday its been crazy but not to worry someone will contact you the next day. As of January 30, 2018 no-one contacted me…. I wide up going back the third time into the store at Bloomingdales.At this point I was lived. I did speak to a lovely lady name Kritina Ciuti at the store and she did email someone in front of me and told me and my daughter to return in 15 minute she will have an answer for me if they are going to replace the wallet or fix it. After returning to the sore the answer was they are going to fix it. I am so disappointing after spending almost $3000 for all of the items. How can they not replace a new wallet having it repair three times is not acceptable? I just keep getting the running around. I also spoke to three mangers they promise me they will call me back and never did. If I do not feel satisfied with your company at the end of our correspondence, I will be forced to take further action. I hope that you can redeem yourself as a company because as of right now I would not recommend you to a friend.

Mrs Dasilva

Dear LV Paris,

Since sept being in uk london I hv had zero luck till now re the Palm Springs mini backpack purchase. From flagship Bond st I got the v first exp in lond of "first come first serve basis upon this bag, but ure more than welcome daily n try ur luck"

So patiently 3 months being in uk this is what I exp in lond LV at all stores :

At random I occasionally id be at bond to sloane st lv but more freq at selfridges where they were the most helpful!

The worst n most surprising exp was at westfield westend shopping mall LV where I waitrd over 30 min n then the sales (without even checking his palm
Pilot / system) was NOOo / sold /!

I was however same. Day less an hr frm sloane to westfield as sloane said they r the only 1 at westfield carrying 1!

So apparently in uk lv standard answ is nooo sold! Or zero waitlist n try ur luck!

After rhetorically saying to westfield sales that sloane said theres one on systm was he (chris) reluctantly hving then to look at syst n really 1 was there!

Took another 20 min for him to tell me hes trying to locate the bag etc n finally after disapp in back / stock rm did he come out n tell me unfor the bag is on "reserve for a client"! I said really "why is flag ship n the rest of the world saying first come first serve basis"? N when im here n bag is avail for immed purchase I get this answ?! So unless its for royal of engl I cant see why its held for not just 1 day but for 2 days! Oh certain "special means do we make exceptions"

That was the start to my demise for this bag in Uk LV — frm shop to CS!

Is now uk LV standard sooo low any answz can be given upon their representatives?! Is this how LV now operates standard wise?

After expressing my utmost disapp exp at westfield to cs london, do I now get the westfield manager supp dealing with this n then gives me a "lv barcleys acc # that is not valid, but my initial payment a few wks ago was that UK LV banks with hsbc!

I have had the complete run around with UK LV n still noo bag!

I value LV to be not just a brand of history but a global brand of excellence/ integrity n of service all round! It has been disapp n complete frustration after another do I therefore need to express this to head quarters paris!

I was in paris before xmas n thereafter n enquired the same bag thro n thro n was told this bag is soooo sought after the entire europe is sold out!

So now im curious that if the parent co is unsure when next prodn n is completely sold thro n thro europe why is UK week after week saying they hv the bag but making it imposs to buy n releasing my bag due to thei v v unclear emails + their security re payment means is higher than US immigration but yet their" supposedly universal LV answ etc r NOT same!

So till now I cant purchase the bag as it seems UK LV banks acc # is NOT even valid n verified by HSBC n appar lv uk uses Barclays but the team manager at Westfield mr fernando fabrice tells me in his email to use his ref name as Fernando fabrice White City!

Thank u
Amina bokhary
Amina. [protected]@gmail.com

Hello,
I passed by LV store like 10 days ago where I complained about a shoes I bought from LV while ago back but honestly I am not able to wear it properly as it is hurting my feet, the salesman was arrogant and not reflect the image of LV as a brand, I felt like a cheap person while talking to him or as I was lying and with all my respect to him he doesn't represent 1% of what I am and not talking here about money as it is the last thing I benchmark myself comparing to the others, anyhow he promised to get back to me after 2 days and till day nothing received from him, I just want to tell you that thanks for this bad customer service and this is shame to receive such treatment from a brand I like where I have more than 10 shoes from LV where I didn't find any problem except for this shoes

On 12/11/17 my husband placed an online order for the Cherie pumps and the shoes were shipped to our local Louis Vuitton store (Orlando, FL). We realized the shoes were a size 39, instead of a 38 and the had gold trimming on pumps, instead of black patten leather. The sales associate Lucy said her store was out of stock, but she would order them from another location, and call us to confirm once she placed the order. In addition, I purchased the favorite PM purse to match my shoes. More than 48 hours past and I received no call from Lucy to confirm my shoes were ordered. I contacted client services several times to see if they can see any orders in their system and I was told nothing was ordered. However, there were several pairs in the Miami location. I went to the store on 12/13 and spoke to a sales assioate named Elaine since Lucy wasn't working. Elaine was very apologetic and said she will order the shoes from the Miami location and call me within two hours to confirm. Sure enough, Elaine called leaving me a voice message to confirm. My husband picked up the shoes on Tues, 12/18 and had them nicely wrapped to surprise me on Christmas Eve, while my family and friends was at my house. I opened the package and tried the shoes infront of my entire family and friends, and noticed both shoes were two right foot shoes! What embarrassment and humiliation I went through! I ended up going to the store on 12/26 and spoke to a manager named Ricardo. I told him exactly what happened. He researched the shoes to try to order me the correct item and everything was out of stock. He offered me a full refund with no other options, and assured me that I will not be able to order these shoes again because it was for a winter season selection only. I then was so discouraged that I decided to return my favorite PM purse, since i only purchased it to match the shoes. I left the store and called client services to complain about my experience and spoke to a sales rep named quatraina. Quatraina seemed to be smpythectic and looked in the system and said she had a pair of the pumps available. At that point I said okay, can I reorder the same purse and she told me my favorite PM was out of stock. I still gave quatraina the benefit of doubt to order the shoes although my experience was horrible. After a couple of hours of placing my order with quatraina I decided to call client service again because I had a general question. I then spoke to a lady named Bresha who looked up my account and noticed that quatraina ordered me the Cherie pump kitten heels which was the wrong order again! Bresha told me don't sign for the package and return to sender and call her back so she can expedite my refund. In addition, she emailed the escalation team to contact me regarding the negligence and poor customer services. The shoes was returned to sender on 12/27 and I called client services about 8 times after; and explained my story to several sales reps who supposedly emailed the elscalation team for me too. It's 12/31 and I have yet heard from anyone from Louis Vuitton escalation team. I can't believe as a loyal customer and with several family member and friends who purchased items I'm getting mistreated. Another sales rep named Julia informed me that I can't get a refund until my shoes are received which will be on 1/3 and it will process within 14 business days. I feel so humiliated, cheated, disappointed and sadden at the same time. I will do everything in my might to make sure the chances of this situation will never happen again to a loyal customer.

I bought a shoe model BDTU2PMOEBN095 UK 9.5 from louis vutton dlf emporio invoice number 096633 dt 11th nov 2017. to my surprise when I reached home in the evening the box was empty. I am a regular customer of louis vutton and such an incidence has never happened. I request you to look into the matter and deliver the product asap at my address.
Regards
Devjit singh
[protected]

Hi,
I had sent Louis Vuitton a mail 3 days back and didn't get any response and wrote again but it bounced back.
Hence, I am writing here.
I had bought sunglasses from Melbourne store at Collins Street on October 15th, 2017. Product Z0963W Mascot Black W.
I am extremely disappointed with the service offered by the sales assistant in the store. When I asked about the sizes available, he didn't respond well. Also, no information was given about level of protection provided by them.
Hopefully, you will take my feedback seriously and take necessary steps.

Thanks,
Ranjeet

On No6, 2017, I went to Louis Vuitton Store at Mall of the Emirates branch in Dubai to collect my ladies bag's strap that I returned on 4th Nov due to its poor quality (sides of the strap was sticky and have melted).

The first staff (a lady) that I approached when I entered the store approximately between 7:15pm-7:20pm was attending some customers. I understand that she cannot attend to me that moment for obvious reason. I just like her to know that I came just yo collect my strap. She told me, she's busy and just wait for someone else. I said that's fine, so I just stayed and browsed around and after sometime, she called someone to assist me although she was still attending her customer.

I told the 2nd staff (a lady) that I came to collect my strap. She told me to have a seat and she will send someone else to assist me. I sat for just a moment then I stood up and again browsed around so I don't feel bored until I reached the other side of the store.

I saw another staff (the 3rd lady) arranging stocks (no customer around her) so, I approached her and told her that I came to collect my strap. She immediately replied saying she's busy and she has customer so I need to look for someone else to assist me. She then left and walked away from me. She approached some customers on the other side of the store pretending to be the customer that she told me she was assisting. She knew I was observing, she then eventually assisted me.

Unfortunately, it was a wrong strap!
She insisted that I should take it as it is also Montaigne style. I told her it's too short and entirely different from the original strap that I returned. She then called her supervisor who then told me that there's nothing he can do, it's after sales department and he told me just to come back.

I left your store and went home tired and frustrated. I looked at all the LV items that I bought and all I felt was anger. I'm not anymore happy with LV brand. I suddenly felt that LV is no longer a distinct brand, not anymore to longed for, not anymore to wished for!

Rebecca

Hello,

I am very upset as I got my bag hot stamped and the S was done upside down on my approximately 600 pound speedy which I bought a year ago. The hot stamp was done in UAE in Dubai where I am currently staying. It was done in the mall of emirates store. They tried to rectify their error (which I did not get an apology for) and the S does not look like the S that LV have in their hot stamp book which I originally asked for.

Which is the best way forward? Repair on leather part of the bag with correct looking S or a replacement bag?

I shop many name brands and I have to admit, your Sydney store location has the rudest, most uninspiring sales people I have ever met. I went into this location FOUR separate times seeking to purchase the Keepall luggage back ($2, 500) and matching cosmetic case.in every instance the sales people were rude and unwilling to help.
Specifically, yesterday afternoon at around 2:30pm Oct 18th, I went into the Sydney George Street location to hopefully purchase the luggage bag. The greeter was warm/friendly and told me to go upstairs in the elevator. I walked out of the elevator on 2nd floor and there were about 8 people standing looking at me vaguely, nobody greeted me or came up to me. I went up to a Chinese sales guy and showed him the luggage I wanted on my iphone. His demeanor was completely disinterested and he said they didn't have the lighter colour in the size I was looking for. Long story short, he was completely disengaged during our entire interaction and kept strolling on his pad while I was talking. Needless to say I've had enough. I have purchased two LV purses in the past (one in N. America) and one in Australia and that is it. I headed to Burberry and spent almost $5000 right after, their customer service is amazing - you should take note.
I'm sure you make enough $ and probably don't care about this feedback. It's appalling with the amount of $ people are willing to pay that you cannot invest in how to create a wonderful buying experience for your customers. Shame on you. My friends and I will not be back.

The CONSUMER AFFAIRS reviews are some of the worst I have ever seen for a quality brand retain business and at one of the most prestigious malls in the USA. Something must be done about this style of poor business.
I don't have time for writing reviews and don't deserve to be put in a position to have to write one as I am the customer, loyal customer. So shame on Laura and her poorly trained and managed excuse for a staff. After several messages trying to understand this treatment and no return calls or emails is truly pathetic.

I received the most disrespectful and poor customer service at Louis Vuitton in Cherry Creek today. Though it hasn't been the first time, I just keep thinking it will improve at some point as it is Cherry Creek Mall, but it has not and continues to deteriorate. It is the only store in my 7 purchases over a couple years that I have had this level of demeaning, pretentious, arrogant attention as well as total disregard for my needs or customer care. From management down it is the worst trained staff of any customer interaction retail business I have experienced. I have shopped LV stores coast to coast and Paris and felt satisfied, excited and appreciated for my business and loyalty to the Louis Vuitton Brand and at Cherry Creek Mall it is a completely different experience of untrained, scared, unprofessional, unthankful, etc. sales staff with the "used car salesman" approach.

I made a purchase on 9/19/17 and within the return or exchange policy details and the store is rejecting the return/exchange without due cause. See attached policy.

It is disappointing that I can't shop one of my favorite brands without feeling like I will hate the purchase and experience in this store. Dreading walking in to no welcoming, smile or care.

Something needs to be done about this from Management down to Staff.

I will continue to pursue this to the highest level until I have an appropriate and deserved resolve.

If anyone would like to discuss this further I can be reached at [protected] to understand my next steps for retribution and resolution.

Bart DeLorenz

I purchased my Louis Vuitton bag at LV Holt Renfrew in Vancouver today. After I went home and opened box, I couldn't find the key for the lock inside the bag. I expected more and better service at luxuary brand. Now I have to drive 50 minutes to the store tmr to get the key from the sales girl because of the mistake she made. I certainly think this kind of thing should not happen at Louis Vuitton. I am disappointed at the service why provided.

On my wives 30th I went to the LV store in Sandton South Africa, what a great experience we had, today I went to the same store 2 yrs later, what a disappointment. Sales consultant presented us with false information and did not know his products. Then my wife is told that her bag that was bought overseas is fake, needles to say I will never buy anything from LV again.

When a sales consultant helps you, you expect polite service especially spending the kind of money that these products are, not to make you feel that after you pay for a product he is doing you a favor. My wife asked if she could purchase a leather tag loose, that normally comes on the luggage he says yes, only to find out from the manager that he gave the wrong information and that we cannot purchase the leather tag.

I am not someone that complain about stuff, but paying the prices that I am paying for these products I expect no demand 5 star treatment, and will not settle for degrading service and made to feel like they made me feel today.

LV Sandton South Africa - send your employees on customer satisfaction and customer treatment courses...