LovelySkin’s earns a 1.3-star rating from 30 reviews, showing that the majority of skincare and beauty enthusiasts are dissatisfied with their purchases.
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If you decide to order from LovelySkin.com, don't expect &price matching& OR &hassle free returns& as advertised on their web
My advice to anyone thinking of ordering from LovelySkin.com is BEWARE.
After I received my merchandise (and about 2 weeks later) I saw the same product selling on Beauty.com for half the price. Naturally, I asked (through e-mail) LovelySkin.com to price match it as their ad states they do. They denied the request -no explanation given. I then decided to return it and that's when their customer service rep started giving me a VERY hard time. I managed to get a return authorization #, but also received nasty e-mails from one customer service rep in particular. She sent me an e-mail reminding me that the three free samples that I received w/my order was to be returned w/the product and that if I didn't, I would be charged $4.00 for each one.
In short, if you do decide to order from LovelySkin.com, don't expect "price matching" OR "hassle free returns" as advertised on their website.
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About LovelySkin
The company offers a wide range of products from some of the most popular and well-respected brands in the industry, including SkinMedica, Obagi, EltaMD, and more. Whether you're looking for anti-aging creams, acne treatments, or simply a new lipstick, Lovely Skin has something for everyone.
One of the things that sets Lovely Skin apart from other online retailers is its commitment to customer service. The company's team of skincare experts is available to answer any questions you may have about products or skincare in general, and they are always happy to provide personalized recommendations based on your specific needs and concerns.
In addition to its extensive product selection and exceptional customer service, Lovely Skin also offers a number of perks to its customers. For example, the company offers free shipping on all orders over $50, as well as free samples with every order. Additionally, Lovely Skin has a rewards program that allows customers to earn points for every purchase they make, which can then be redeemed for discounts on future orders.
Overall, Lovely Skin is a fantastic choice for anyone looking to purchase high-quality beauty products online. With its extensive product selection, exceptional customer service, and commitment to affordability, it's no wonder why so many people trust Lovely Skin for all of their beauty needs.
Overview of LovelySkin complaint handling
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LovelySkin Contacts
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LovelySkin phone numbers+1 (877) 754-6222+1 (877) 754-6222Click up if you have successfully reached LovelySkin by calling +1 (877) 754-6222 phone number 0 0 users reported that they have successfully reached LovelySkin by calling +1 (877) 754-6222 phone number Click down if you have unsuccessfully reached LovelySkin by calling +1 (877) 754-6222 phone number 0 0 users reported that they have UNsuccessfully reached LovelySkin by calling +1 (877) 754-6222 phone numberUnited States+1 (402) 697-1100+1 (402) 697-1100Click up if you have successfully reached LovelySkin by calling +1 (402) 697-1100 phone number 0 0 users reported that they have successfully reached LovelySkin by calling +1 (402) 697-1100 phone number Click down if you have unsuccessfully reached LovelySkin by calling +1 (402) 697-1100 phone number 0 0 users reported that they have UNsuccessfully reached LovelySkin by calling +1 (402) 697-1100 phone numberInternational+1 (877) 754-6222+1 (877) 754-6222Click up if you have successfully reached LovelySkin by calling +1 (877) 754-6222 phone number 0 0 users reported that they have successfully reached LovelySkin by calling +1 (877) 754-6222 phone number Click down if you have unsuccessfully reached LovelySkin by calling +1 (877) 754-6222 phone number 0 0 users reported that they have UNsuccessfully reached LovelySkin by calling +1 (877) 754-6222 phone number
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LovelySkin emailsdnsadmin@lovelyskin.com100%Confidence score: 100%Supportfelisha@lovelyskin.com94%Confidence score: 94%salesskindoc@lovelyskin.com87%Confidence score: 87%customercare@lovelyskin.com83%Confidence score: 83%supportclinic@lovelyskin.com82%Confidence score: 82%cosmetics@lovelyskin.com79%Confidence score: 79%study@lovelyskin.com79%Confidence score: 79%spa@lovelyskin.com79%Confidence score: 79%webmaster@lovelyskin.com78%Confidence score: 78%It
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LovelySkin address2929 Oak View Dr., Ste 300, Omaha, Nebraska, 68144, United States
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LovelySkin social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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The container has to be cut in half for use of the remaining product that is messy to remove but to much to waste .
I have purchased this product from my Dermatologist for many years and love the cream and would love to have the container able to pump the majority of the
the cream rather than having to cut it in half and scoop out the remains.
I called asking for help regarding my rewards. The rep on chat was so rude, I decided to call. The issue was resolved until I tried to order a few weeks later. They were so rude and the supervisor was even worse. I should not feel stressed and be spoken to in that manner. Every experience was horrible. Good products but not worth the stress. Done!
I will never ever order from this company ever again until the day i die ! I have emailed cathy of lovely skin and my order got even more messed up !
The space on this box is not enough to express my frustration with this company !
I don't like writing reviews but I made an exception for this company because of how exceptionally bad they are.
I would rather pay more (seriously ! ) rather than use this company ever again ! I wouldn't even mind paying 10 times more as long as I do not ever go through what I went through with this company ever again.
They sent my order to the wrong address and my other order had the wrong name ! and that is just the tip of the ice berg ! It was sooooooooooooo much hassle just trying to figure out how to get this fixed (it has not been fixed!).
My experience with this company has been nothing but hell.
I am sorry. I would like to personally handle your concerns with courtesy and fairness.
My name is Cathy and I am the Customer Care Manager. If you would contact me, I would like to talk with you to resolve whatever items or issues remain unresolved. Your satisfaction is important to us, so I hope you will contact me. I may be reached at [protected]. I look forward to hearing from you!