Lucille Roberts
Reviews and Complaints

I went to the Grand Central location yesterday to take the Zumba class and the two classes following and found that the Zumba instructors were video recording the class while in session. I'm not sure if this is allowed, but if it is, there should be some sort of notice so members can make the decision to end up on social media or another platform or not. I was torn between this since I went there to work out but did not want to be on video. I did about 30 minutes because I wanted the workout but it was very uncomfortable because I found myself looking down a lot to avoid the video. I proceeded to leave the floor to ask the front attendants if this video recording the classes was allowed but to my surprise, both attendants were videoing the class as well. After that, I decided to leave the gym and go home. I was no longer motivated to work out. This is very distracting and uncomfortable and it's not what I signed up for. Unfortunately, I've experienced this in another location and decided not to take those particular classes and now I feel like I have to do the same at this location which happens to be the closest location to me. While I love the classes at LR, it is very unprofessional to have the employees acting this way. I'll continue to go until my membership runs out and then find another gym. Lucille Roberts needs to train their staff properly and let them know that not everyone is willing to share their daily life with the world.

12/8/2015 I have been a member of Lucille roberts since september. I just renewed for 14 months. Today I was told that I cannot wear jeans and that I must change into tights or stretch pants and a tee shirt. This means carrying extra clothing to work which is a hardship for me since I've had a total knee replacement. Once my time runs out, I plan to cancel.

1. This location closed early during the weekends and holidays (sometimes early as i pm). My mother's gym open at later hours. Lucille Roberts' competition actually cares about their customers.
2. I enjoy their zumba and kickboxing clubs. Sadly, it is not enough to renew my membership. Their classes are crowded like Times Square during New Year. You have to fight for a space. The ladies (I used that term loosely) attend two classes and monopolized up the best spots. In past classes, I had one rude lady moved my weights and my concentration broken due to people showing up late.
3. Their basement is a dump. They moved all the treadmills downstairs with the 1980s equipment. They want to make it twice as crowed! Sometimes the ladies (I used that term loosely) would leave their garbage on the equipment. If you want to talk about bathrooms, I have a few horror stories. One day, I found used paper on the seat and that person forgets to flush the toilet. I made a vow never to use their bathrooms again.
4. Let's talk about security-I had stuff stolen. When I report it, they rolled their eyes and promised to keep it an eye for it. When I asked for a free replacement card, they recommend that I have to called their customer service line and wait for two weeks. It's not about the money. If I lost the card at home, I wouldn't have no problem with paying the fine. There are no cameras inside.
5. All of their customer service reps are devoid of people skills. If you tried to cancel your membership, they will treat you like enemy number one. I was the brunt of their excellent customer service hotline (lots of sarcasm on my part). They were uncompassionate and said that there is no way to get out of my two-year membership. I learned that there is a termination fee. Hahahha, customers have to pay more money for a corporation that threats them like dog poop. These people don't known the basics of customer service. You don't want to leave a putrid taste in your customers' mouths. Words would spread.

Those are the five reasons why I want out. I have been a member since 2005 and I need to get rid of the putrid taste that these people left in my mouth.

I joined Lucille roberts in October 2011. they said they will auto charge my credit card every month and they never did and kept charging me extra dues. I tried to cancel my membership and they never respond. no one co operates in the gym. the staff is ridiculous and hauty. they treat u like ###. i hardly went to the gym 6 times and never stepped foot there again. they threaten me to give my dues to a collection agency. they never even give u the complete information while u r joining and new things spring up every month.

I called to cancel in early July. I finally got through after two weeks of a busy signal. Spoke to Jeremy on the phone, who was totally obnoxious and rude. I explained that I wanted to cancel and that I was on a month to month contract. He told me I would be cancelled by September. I asked for a manager and he said there was none. Then he said she was on the phone. He continued to be rude and I told himi was calling the Better Business Bureau, his response to that was a hang up. Needless to say, I have not been able to contact anyone in that office again.

I am totally disappointed and will call the Better Business Bureau after this complaint. They have no idea on how to treat their customers, they are only interested in charging people!

Are a bunch of lying thieves. What i thought was a non contract commitment

i was locked into a contract because of someones stupidity. When i was signed up i thought i would be taken into a office setting to explain to me about what the gym had to offer. Instead things were done in a noisy gym, where i couldn’t hear anything the gym representative was saying.

I am now trying to get out of this contract, because when i went to the gym i winded up causing trauma to my cervical collar which could make me paralyzed.

The customer service people and the attitudes are horrendous, they have no manners and no compassion for someone who is in situation such as mine.

I am so sorry that i signed up with Lucille rip off Robert

I had a very bad experience with the staff here.. they r very rude.. i had asked by the manager stephanie to leave the class as she was saying that i am smelling bad.. earlier too 2 months back she said me the same thing but that time i was not using the deos so i accepted that ok i will use the deos from now but now this time i told her that i uses deoderants and i don't feel that i am smelling now.. then i asked two people to confirm they said no u r not smelling at all.. i back to her with that two ladies and i said her that these ladies are saying that i am not smelling bad then how could u.. but she did not accept it.. then i suggested her that u should go in the area where the classes are going on and check each and every person of any race so she said arr0gantly that "i am a manager and i know my job well don't teach me my job" she is feeling very proud of that (it shows she must be a undergraduate person) then i said her please tell me who complaint about me bcoz i don't think anybody complaint abt me as i know nobody is feeling bad smell from me but she said i can't .. then i said ok i want to do a complaint so she said "yes please go ahead and give me ur card back" and u can't belive what she said.. she said "just go far as i am feeling a smell from u" means 2 persons are saying that she is lying but then too she was not accepting it but she is just saying go i am feeling bad smell.. i was really very surprised of this experince that a manager of lucille roberts behaving like this to customers .. she is terrible.. i will definately not suggest this center to anybody.. i had a worst experience.. not experince but it was a harrasment .. how she became a manager? all staff there is uneducated..

I don't even know where to start. I was a member of the Rockville Center Lucille Roberts for years and was so happy. Their instructors were terrific, they actually showed you how not to hurt yourself, the classes were workout classes, and I was happy. I moved to Forest Hills and rejoined because of my past experience with Lucille Roberts and feel as though I wasted my time. The place is dirty, at 10 am the floors in the classroom is dusty and dirty, who wants to do push ups on a floor where dust balls are flying around. The classes are so packed that sometimes you can't get the appropriate equipment, what good is a weight class when there aren't enough of weights, or a ball class when there aren't enough of balls? Not to mention most classes don't start on time, but seem to end either on time or early. And the classes are boring. How many Zumba classes are available in one week? The instructors do the same moves for weeks! For the treadmills and elipticals, you're only alotted 30 minutes, not even a full hour, which is amusing because when you hop on the treadmills it's set to an hour workout. Finally, there is a man who works out in the gym in the evening. I thought it's for women ONLY? And boy does he walk around and look, gross.
I called customer service to cancel my membership, which was a non-commitment membership, and it seems as though there are commitments to the non-commitment memberships. I have to give them 30 days notice! The customer service representatives were nasty and rude. They would not allow me to speak to a supervisor or manager, they refused to give me the CEO's name and address, and they were smug and loathing. I called and spoke to three representatives who were all the same. I guess they're not allowed to pass the call over to their higher ups because the higher ups don't have correct answers either. They told me to put complaints in writing, send it to the customer service department, and they'll forward it to the CEO. What a horrilbe company. I plan on contacting the media and getting real answers!

Lucille Roberts on myrtle ave queens NY. overall nasty dirty needs overhaul. manager is rude and other staff members as well. no compassion for others, don't fix machines and by-the way not enough for woman, don't asked anything u get no answers but they do take the money fast haha!. don't understand they come late to open give attitude none stop both Jocelyn and Karen. were their boss so he can change dumb chicks. they need people skills. we are customer need to replay to what is needed for all, not just to get ignored like we don't excite. would live to no how you get payed on time when your *** gets there late everyday.

I was asked to leave an aerobics class during the floor work portion because I was marching on the step and modifying the floor work instead of being on the floor. I am 8 months pregnant so could not do the floor work. I was told by the manager, who is the one that approached me, that if I am not going to get on the floor I have to leave the class. She told me that my being pregnant didn't matter. Even though I made it through 4/5 of the class, I had to leave because I couldn't do the last portion. I am appalled and filing a formal complaint with the company.

I tried to join through their website. I got an error message after entering my card information. I noticed 5 days later that my card had been charged $120.15 by Lucille Roberts. I visited the actual location of the gym and the woman working the desk told me the gym was closing down in a matter of days. She gave me a phone number for customer service, but said I had to wait until Monday to call (this was a Friday).

When I called the number, I was told that I could ONLY cancel by mailing a letter. I mailed the letter later that day asking for a refund because the gym was known to be closing when they let me join. I received a response letter approx 5-6 days later telling me that my refund request was denied because I would have had to cancel within 3 days of joining.

I called the customer service number again, and reached a rude woman who told me that not only would I not get a refund, but my card would be charged AGAIN for the upcoming month because I hadn't canceled in time. I asked to speak to her manager, at which point she told me that she was the highest ranking person there, with no boss above her.

I filed a complaint with the Better Business Bureau, and Lucille Roberts refused to respond to these complaints.

I have been a member @ this gym for over 4 years (Plainview location)... I liked it b/c it was close to work and I could go get a good workout in at lunch but lately the locker room smells sour, the showers are not being cleaned regularly and on more than one occasion there was either no water or no hot water! THIS PLACE SHOULD BE CONDEMNED!

I joined a Lucille Roberts near my job in Midtown, NY which was tiny but only a 5 minute walk from work. I already have a gym membership near my home which i love but since having my baby i have not had the time to go after work. I thought it would be most convienent to work out during my lunch hour and it turned out to be very helpful. Shortly after i was sold the membership, the gym aburtly shut down. I was notified by Lucille's that their lease could not be renewed and that my memebership could be used at other locations. The nearest location from my job is a 20 min walk each way which would not give me sufficient time to exercise and clean up within my lunch hour. I called to cancel my membership and was told i would have to pay a 100.00 cancellation fee. I explained that i felt forced to cancel due to distance and with arrogance was told that i should have read my contract, they can transfer my membership at anytime. I am a Director of a service department and can not imagine speaking to a client this way. I understand their are policies for a reason but i also understand that there's a need to examine the context and then make a decision. The Fact is there could have been an exception made for the clients affected by their shutting down but they seem so cold and calculated in their approach i would never again join Lucille's or recommend my colleagues, friend or family to join either. Prior to this membership i was with Lucille for many years in their Forest Hills, NY location, i am in awe that they could treat a customer, especially a returning customer this way. Enduring Institiutions operate with context not just with inflexble regulations.

Hope this helps prevent future headaches for others.

I joined in feb 2010. Later found out I was pregnant and continued to work out. June 2010 the girl at the desk said I couldnt work out unless I had a heart monitor. I then got a letter from my doctor when I was due to freeze my account and handed it in to front desk. It was never documented and never frozen. Recieved a bill and when I tried to rectify it they told me to get another letter and send it to the main office. So I did. When I went to pay my dues because the freeze should have been removed I seen that they still never froze my membership. They calim they cant because I had a balance and theres no proof I handed in the letter to the branch i attend. They did not try to work with me and did not care if I was going to cancel my membership. What happen to customers always being right especially I had the documentation. Not smart for business to lose a customer over a few months rather than keep them for many years to come.

Now that I'm over half way to my 100lb weight loss goal, I decided its time to add resistance training and classes to my running regimen. Lucille Roberts is literally around the corner from my home, and couldn't be more conveniently located. In fact, if not for a bit of a hassle regarding canceling a previous membership years ago, I would have rejoined the club much earlier. Finally, after a year of debating, I decided to officially take the plunge today and went in to sign up. But instead of walking out with a membership card, my interaction with the salesperson was so negative that within minutes I felt compelled to change my mind. Hopefully, it was just an isolated matter of an ill-mannered staff person, but if it IS a reflection a company-wide ethic, then Lucille Roberts should be advised that they've lost at least a sale today due to what I think is an obnoxious policy.

I walked in and received a friendly greeting from a staff person and her child behind the front desk. Before signing up, I just wanted to quickly glance at a class schedule and asked if I could please take a look. Unsurprisingly, she asked me to first fill out an info card, have a seat, and meet with someone for the requisite sales pitch. Not a big deal - I jotted down the basics to comply and handed it to her. She followed-up Do you have a phone number?"

I shook my head (I deliberately left my phone/address blank).

She persisted, "Don't worry, we won't use it for anything, and I'll write 'do not call' on the card."

I declined but she continued exerting pressure, "We don't use it for anything and I'll write "don't call' on the card!"

(I thought to myself - isn't that a little silly? If you don't use anyway, why pester me?)

And then the deal breaker - "You HAVE TO GIVE ME your number IN ORDER TO GET ANY INFORMATION."

What?! "You won't give me ANY information UNLESS I give you my phone number?!" I asked, taken aback.

She said flatly, "Its COMPANY POLICY. We don't give anyone any information unless you give us your phone number.

I thought that that was utterly ridiculous and with no protest from the staff person I turned to leave. It seemed she couldn't care less. I cannot BELIEVE that I walked in that club literally TO sign up, simply asked to see a schedule and ended up feeling pushed out of the door mere minutes later. If I was a manager and knew that I had just lost a guaranteed sale for no reason, I would be furious. Hopefully she was misinformed, and it is in fact not the company policy to coerce potential customers into disclosing private in exchange for the privilege of knowing what classes they offer or their membership rates, and instead this was just an isolated incident of obnoxious customer "service". Regardless, I found her lack of concern for my wishes and the rigidity of this "policy" to be so disconcerting and offensive, why would I want to return? What a disappointment!

I tried to cancel my membership at Lucille Roberts Gym for Women-let me tell you THEY ARE HORRIBLE at Customer Service. Times are tough and money is tight-when I tried to explain that to them (b/c there is a 106.99 cancellation fee!), they told me there was nothing they could do-if i refused to pay/not pay at all they would send me to collections! Now I tried to explain that I could make payments to cancel the membership, but that is not their policy.

If you call their customer service line, apparently, they own Lucille Roberts b/c I tried to speak to a supervisor and they said that the woman i spoke to was the highest supervisor they have!

So i recommend, DO NOT JOIN LUCILLE ROBERTS!

I am a certified group fitness instructor. I have been teaching in the area of group fitness for over 20 years. I currently teach at various facilities thoughout NJ. I was employeed by Lucille Roberts for 3 years. New management at the facility decided to hire another fitness instructor to replace me when I was on vacation. I was never told this was going to happen or even given the curtosey until I came in to teach and was told at that time. When I asked why this happened the manager told me she was trying to be fair. I asked fair to whom. She said the new instructor she hired was only able to teach on one particular day so she decided to give her my position. How is this fair to a dedicated employee who has always been there to teach? I did have one other class on the group fitness schedule. I came into teach my class and immediately following my class the manager informed me that I was no longer needed at the facility. When I asked why she told me I was late for class and the new instructor has "tripled" the class numbers. First of all this is impossible. My classes were very well attended and held approximately 50 people. It would be impossible for the room to hold 150 partcipants. I was given no verbal or written warining when this occured.

There are other instructors at the facility that are not certifiied to teach group fitness and do not hold a current CPR certification which is a mandatory requirement for anyone that teaches in the industry. I am also of the opinion that I was let go because I am the only male caucasion instructor at the facility. Most of the instructors and staff of our latino decent. These instructors are guilty of infractions such as not showing up for thier classes, being late and calling out, yet they are still employeed by Lucille Roberts.

This has never happened to me before at any facility I have worked at. I was treated with total unprofessionalism. I don't know what recourse I have at this point, but I just wanted other instructors and members considering this facility to be aware.

I had an interview at the Fulton and Broadway location in downtown Manhattan for managers position at the brooklyn Store, Not only did I pay 30 dollars to park, but I was greeted by a NASTY receptionist with a POWER Trip.. I was suppose to ask for Angela when I asked for her she had said Angela wasn't here and proceeded to call her.. While on the phone she said to whom i could imagine was "Angela" Some white Lady is here to see you... And didnt tell me to Have a seat told me to SIT DOWN! ... Well needless to say ANGELA never showed up, the POWER trip RECEPTIONIST gave me the interview but GET THIS, TOLD ME TO WRITE down ALL THE QUESTIONS I SHOULD ASK ON IN AN INTERVIEW...When I asked when the Facility was established the UNEDUCATED RECEPTIONIST CLEARLY WITH CONFIDENCE SAID " This facility was made in the 90's some of our clients who are in their 60's still come here and they been coming here since they are 17" What does that even mean? So apparently to work in this GYM you don't have to have fitness knowledge basic arithmetic skills and You can text ALL DAY cause thats what this chick was doing.. Unbelievable...
This place is a JOKE people LUCILLE ROBERTS SHOULD BE SHUT DOWN...