LuckyLand Slots review: 200.00 winnings

My first time playing luckyland slots I won 281.25. All of my information was submitted and verified but because my financial institution didn't have my new address on the financial statement I was denied my 200.00 redemption. I only decided to accept 200.00. I was informed by one of luckyland cs reps that it didn't matter if my address didn't match my ID card current address, mind you I been with this institution over 40 years. To make a long story short luckyland denied me my winnings. I can't understand why keep playing after allowed to purchase sweep coins, then winning, yet denied because of an error that's not my fault. The financial institution said they will send in 3 days a statement with my current address. The document has every thing on it my name, account number the items luckyland request yet they refuse to honor my winning redemption. I have submitted the financial document 3 times and yet luckyland keeps denying it. They know it'sme my name is all over it. I rather luckyland acknowledge their mistake and pay me what they owe me. I won 281.25 on 5/30/2024 between a little before or after 2:00 AM. Thank you.

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