LuckyLand Slots
Reviews and Complaints

I havent played in a while and when i got back on my picture was changed and everything how can i change all that back?

I made several attempts to contact you because I still have not received the 2 cash redeemed for
$757.16 on 02/10/21 and $275.00. From 02/10/21.
Several emails were sent with verifications.
I photograph all emails and was told it was received several times. Also, I pleaded to ask your casino to call me because it was received and verified [protected]

I Samuel Jones have and old Number on gere needs to be updated for me to receive the $10.00 and to play with SC cash but i cant go forward unless the phone numer is updated so i can receive a text to inter the four digit pin to claim prize please help out with this matter.

I have a old phone number that i havent had for years dont even know how its even on this account. Had dl stolen a while back ago and have spent 100s of dollars on this game and no fixing it i believe its a rip off and i want my winnings and if not i want all my money back that i spent playing this game. Shouldnt be accepting money from people if they cant even make their profile right where people can actually win their money thats false advertising.

I have an old number listed on my account for verification and no longer have access to the phone number i used i asked luckyland support to change it to my current number due to the fact i no longer have access to the old number. And the only response ive gotten is please be patient were trying to find someone to assist you on your matter. Well its been three weeks now and havent heard a word from them.

Me and my fiance share a phone we have a luckyland acct under my name we won $700.00 and cashed out $660.00. My fiance tried to cash out with her information they would not except they needed my information. I sent bank statements identification and a college id. It's been 8 days they won't email me back and haven't paid me my money. I spend money that they except so quickly but now that I won they won't pay me out. I've sent multiple emails and nothing no response at all.

I redeem my $50.00 I have sent all documentation that where required I have even emailed customer service support, and still nothing has been done. I need I'm account refunded, are either I will be contacting my bank to let them know about my account being scammed.

the game is not installing on my phone

I recently won $200 a redeemed my funds but they haven't hit my account yet it's been a month and a half since hearing anything I've sent everything they needed but still haven't received anything please I've already sent multiple requests for help and still nothing if nothing is done I will pursue further actions hopefully we can get this matter cleared up thank Leilani Dixon [protected]

Trying to buy coins with my debit card it will not let me purchase anything it always say error for more support go to support luckyland slots TMX415 so I am trying to get my situation resolved

I spend money every day on this game. I've spent hundreds of dollars playing. I won I cashed out worked great. I win again try to cash out 120$ the send me 50$ of it. I spent over 100$ just that day. I'm guessing now by all these other complaints im not going to see the rest of my money. It's really sad they take advantage of people like this. I really liked this game a lot sucks to find out they're just scammers.

I won 550.00, and they said since I had multiple accounts, I violated the terms, and won't pay me my money. I have been a loyal customer spending hundreds of dollars. So how do I proceed, it's not right, and I'm contacting the better business bureau. Luckyland should be held accountable for payments made. It's so total [censored], about me having more than one account. I have 3 phones.

I opened an account at luckyland slots online. Got 10.30 sweeps coins free which 1 sweeps coin is equal to 1 us dollar. I ended up winning a lot of money by a lot I mean roughly 135, 000.00 dollars. I cashed out my first time for 25, 000.00 which I was approved for as they make sure your account is legit and you don't have multiple accounts. Then I càshed out 2 more times in the amount of 4, 800.00 which both were approved and paid out as well as the 25k. So I went and opened a local bank account which they knew I was doing as we corresponded through email this entire time so I could cash out the remaining 101, 000.00. I sent in all the documents like they asked and it was all approved so I thought only for nothing to go into my account so I emailed them to see what the hold up was which they then informed me that I had multiple accounts which I did not and I've reached out to them multiple times only to get told they rent giving me my money. I have every email from the beginning to the end saved. They gave me 34, 600.00 dollars of the 135, 000.00 dollars. They don't cash out your first prize redemption without first making sure the account is legit. I cashed out 3 different times over a months time meaning they checked and knew my account was legit then after approving the last of it they decided to lie and scam me

I gave them all the information they need it it's been 10 business days haven't receive payment yet I get a email that my I'd and bank statements address don't match I sent them a email stating that my bank statement addresses was the correct address that due to COVID-19 that I'm unable to get a change replacement of state I'd meaning that state of Maryland was not able to give me a new I'd with the current state Maryland mvd statement was ur I'd is still valid

Heard about luckyland from a friend. Registered my account and ended winning around 136, 000.00 dollars to which I did 3 withdraws in a little over a months time first was 25, 000.00 dollars then two 4, 800.00 withdraws leaving me with a balance of 101, 000.00 which I wanted to cash out all at once. Luckyland and I corresponded via email this entire time they told me what to do at my bank in order to get it paid out which I did and which it was all approved on their end meaning I fulfilled what they wanted. 4 days went by and nothing was in my bank account so I began emailing to which I finally received a response saying they weren't paying me due to multiple accounts. I then replied back you guys check the account prior to the first payout to make sure it's a legit account and user and I have made not one but three different withdraws to which were paid out meaning it was all bs on their end just so they think they don't have to finish paying it out. However that's where they are wrong they can not pay partial payment on a prize redemption. Once they pay anything out in it they have to finish paying out what's left. I have filed with bbb, attorney general, and consumer alliance as well as on here.
I am also looking into starting a class action lawsuit for their actions because they need to be held accountable.

I won 70 u.s. dollars on nov 14 2020. I requested a payout and got an email telling me what documents to send i have done that multiple times and have yet to get info on the status or better yet my funds its been over a month...
I've reached out multiple ways email via fb via instagram and nothing has been done

Ive uploaded a thread of messages that says the same thing no information I just want what i won

They over charged my account and nkw they have deactivated my account and will not fix it I have ask and e-mailed with no reply someone please help me I dont know what else to do I spend alot of money with this company for them to do my account like this im just really getting feed up so please any help would be greatly appreciated thanks aga!

I have been playing Lucky land slots and I've enjoyed it but $49.99 was taking out of my account that I did not do along with a $9.99 purchase I did not do these and because of the money being taken out of my account I am overdrawn I have no gas and when my paycheck hits it's going to eat up almost all of my money so I need to speak to someone or have this money put back into my account ASAP.

On the 17th and 18th I redeem one for 220 on the 17th and one for 100 dollars they send me my redeem for 220 right away but they will not send my my 100 dollars it never took this long for me to receive my money I want to no what is going on way they not giving me my money I tried to resolve this matter with them but no results still haven't received my money I send things my I.D Number and everything. They still haven't send me my money

I requested a $50 and a $75 payout on October 18th. I was notified that I needed to send in a bank statement as proof of address and a copy of my ID, along with filling out some bank details to have my payouts direct deposited to my bank account. After reviewing for only two days I was told I made an error and put my name where the bank name was supposed to go. It was almost a week later before they cancelled my payout request so that I could update and fix my bank details and errors. They put the money back into my balance on the slots. I played the $125 down to $100 and then with new bank details, requested a payout for $100. I was alerted that I again needed to send in my Driver's license and bank statement. After all of this, now 3 weeks later, I can get a response from them about where my money is.