LuckyLand Slots
Reviews and Complaints

I can not log in to my account. Every time I do, a box pops up and tells me that your game is only available in the US and I hit the ok button and it automatically logs me out. It will not keep me logged in. And now I know I'm past my time to receive to daily gift of 1.00. this is not fair. I play this game every day, daily. Please fix this issue

On May 29, 2021 at around 2 pm I played luckyland slots an I was playing Cai Shen La. A game I would usually skip over but I didnt I decided to bet big so I did an I started off betting 50$ a spin. The results of me doing so lead to a $16, 498.88 gain I was happy until luckyland denies my redemption an closes my account. I didnt know what to do an still dont know what steps to take or who to contact about getting my money. This is unfair an shows they have no integrity. I have been waiting over 2 weeks an still I have not received my redemption. Can someone please guide me in the right direction?

I played for many months and was able to cash out a few times with one account only. I use my phone nd laptop for wen I'm home nd travel. I win 400$ and they deny my payout and deactivated my ac6saying u have multiple accounts and can never play again...I dont understand how do they figure I have multiple accounts ...wen I do not ..nor do I have multiple numbers. I've only used one nd to win finally nd accuse me of having multiple accounts nd forfeit my wins is not fair or accurate. I use my phone and laptop for travel to play and never had a problem until the win of 400.

I deposited over $350 in a week and did not win more then $11 this casino sucks and half the time would not load. I would deposit $50 a time and gets sicking after the 5th time and you dont win a dim do not play with real money they just take it! idk what happend to $76 just disappeard

I have been using the email and info when I signed up long ago I had requested many times to change the email and my address never happened then I finally win 16k dollars I have the video, pics and witnesses and now an attorney who tried to talk to you we now will start litigation as after I tried to redeem and even had put 30 in my account then you closed it stealing my deposited money my winnings and trying to act like I do not exsist then all the sudden fraudulent activity on my bank account which I just gave you to get verified I won't blow away In the wind I will pursue a lawsuit and let everyone in on how my high priced lawyer taught you a lesson on why you should not steal from people making pathetic excuses not to pay after you gladly accept their money!
[protected] Brandon and now add about 400 people contacting on the blog I joined about your little scam.

I've reached out to them over 50x and they keep giving me the runaround, I've asked to file a complaint and when I asked to file a complaint they blocked me on Facebook and Twitter. I've never received my money

I was playing sweeps the nation, I started the 40 cents then 80 and back down to 40 and it kept taking 80.

thank you [protected]@aol.com{user name}

I have been asking since April 22nd to please delete an old account I was told I cannot have two accounts so I want one deleted is that one month later and I have not gotten a response I have sent multiple emails and never receive a response how can something so simple has deleting an account X over a month and not one person a customer service has responded any of my emails

the new download will not install and even if i refresh the game I cannot get past the download to play the game

Hello my name is JevonJackson i was on this site on may 4 of this month and it's always crashing and it's kicks me when I'm winnings so fast forward I won over 1, 000, 000, 00 so though I should cover my self and take pictures of my winnings before I cash out so i did an it kicks me out and take all my winnings I also taken video of my winnings and my progress now they don't want to pay my winnings please help me fix please

I have had about 1000 dollars taken off my credit card in the last 2 months from a site card lucky Land slots I have emailed them on this problem many times they will not refund any of my money back they just keep on taking money out of my card I only put money on there site one time and now they keep on taking money every month customer service keeps saying I put money on there and played it off I even asked them to close my account and they wont

About 2 weeks ago I was given a host named Claire boykins ever since then everything has went to hell she is unprofessional with her behavior she gave me a spending limit for no reason just because I asked why all the other diamond ducks were getting weekly bonuses and I never have she then sent my account to go coins only because she said I complained too much now she has suspended my account because she said all these things were not true that I have done number one I have never been given weekly anything and I've been a diamond deck for months after months two I did complain about my first house by regretted it shortly after and I apologize three I never exceeded my weekly spend them out that she for no reason to put me on and for she never answers any of my questions and I am not treated fairly or equally and I feel like I'm being harassed by her. Claire boykins claims that she reviewed my account weekly for bonuses and personal promotions but she never did she's a poor host I haven't even been playing like elon's for the last week because of her and now all the sudden my account is suspended I don't understand can somebody please help me out. Claire boykins has never did any of the things she claims she has done for me not one time she has made it stressful to even enjoy lucky land slots she has suspended my account for no reason at all and she will not answer why she has done it I have attached just a couple of the emails she has sent me there are several more where she's just ridiculous.

I had asked for a few free sweeps one day and host Claire decided to give me a promotion instead which I had to spend $50 in order to get 75 free sweeps then she accidentally sends me an email that was meant for someone else saying that she added their 50 sweeps weekly bonus I'm monthly a diamond dUck and I don't ever get any weekly sweeps I thought it was unfair and I complained she then proceeded to tell me that I don't have control of my gaming and so on and so forth. I haven't had a host in over 2 months so I do not get promotions and free sweeps like everybody else is getting that's a diamond duck I just think it's totally unfair that I'm a very loyal customer and I have control my gaming and I'm being treated this way. Claire has now set my weekly Max spending amount to $1, 500 so that's how you know I spend more than enough with lucky land it's not that I can't afford it I just don't like not being treated Fair.

When I made purchases, Luckyland slots gladly accept my payments so quick, they don't give anything restrictions about their terms and conditions.

Last year and during Covid 19 lock down, my friends and I were playing the same casino, we all used my laptop. My IP Address is recorded at lucky land Slots. we were all making payments, none of us received any free bonus from them, then one day every account is locked by the casino.

Few months later, my email was hacked([protected]@hotmail.com) I opened another one ([protected]@outlook.com)
Luckyland slots rep told me to use SKRILL to make purchases, again they gladly accepted my payments. I won $5000.
After going back and forth with documents verification they approved my redemption.
on 4/4/21 I received an email that they won't pay me my $4500 and they locked my account.

Hi,

On March 12, 2021 put in for my redemption. It was approved. I have been waiting almost 10 days... They have sent several emails saying it was all set. Then I get a message today there was a problem with it? I am not happy, I feel like I am being taken advantage of. I want my $500 now! There's no telephone to call them. Here is the email:

Luckyland Slots Support
Mon, Mar 22, 5:51 PM (15 hours ago)
to me

# - Please type your reply above this line - #
Dear Melissa,

Your request (# 6151457) has been updated. To add additional comments, reply to this email.

Hello Melissa,

We can confirm that your Prize Redemption Request has been approved.

This normally takes anywhere between 3-7 business days from the approval date for your funds to arrive in your account.

-Note that weekends and holidays are excluded.
-Please also allow for delays due to complications from Covid-19.

If after the 10th business day and the funds are still not there, kindly contact us back.

Rest assured, your winnings are on the way to your bank account & will be there soon!

If there is anything else that we can assist you with, please do not hesitate to let us know.
Warm Regards,
Hailey
Customer Support Team

TODAY I GET THIS!

Dear momsneedinnerp,
There was an error processing your prize redemption request.

Prize Redemption Request Information:
Amount: $500.00
RequestID: [protected]-bf36-438d-bb89-7deae808798b

I have several hundred dollars that were fraudulently dented from my checking account. As a single mother trying to make ends meet as is with this pandemic and orders of guidelines in place nationwide I'm am utterly disturbed I can't get ahold of a live person my emails have not been responded The funds that were debt from my account will now cause things that were scheduled to be taken out to either to not clear or me to over draft! I would like to get some answers before it's too late

Hello I wanted to complain about some transactions for $2800 made and played on my account on march 17 2021. I already told them I did not do it bu they keep saying that the transactions were successfully and played. I been playing for a while and spending quite some money and I never have any problem like this. They said can't do a refund because the founds were played cuz I did not do.

I was charged a fee for playing but never received and of the money online to play with

I woke up this morning only to find that lucky land casinos has been charging my card over and over and over and a variety of different times without my consent I did not play at these times and I still was being charged from 1 this morning to 5:30 today my card was charged 6 times while I was sleeping this is not legal and I will not tolerate you charging my card without my consent I will be contacting my lawyer directions will be made seeing his shadow nobody wants to contact me and fix this issue because these charges go back for about 2 weeks and no one has tried to fix this whatsoever they just continually keep charging my card