LuckyLand Slots
Reviews and Complaints

I've been going back and forth with luckyland casino. I initially gave my ID and bank statement etc. I had not won anything in over a month. I won $100. Trying to redeem monies the want me to resubmit bank statement and I'd.

Apparently I summited my other bank info. So they want me to update my banking info. I follow their directions and repeatedly send the same instructions in all caps. It doesn't give me this option now I want to redeem $400. Still not able to complete redemption.

I've been playing at luckyland for a while now I've redeemed winning I've spent more money than I care to elaborate on in this complaint I got frustrated one day and I asked lucky land I told lucky land customer service that I needed a break and I asked to have my account deactivated for 30 days 2 weeks into the 30 days I go back to customer service and I asked him to reactivate my account and they said that was fine but they had to do a cooling down amount of time before they can open my account they said that I could reopen my account that I could log in on the 12th of September at 2:11 a.m. and yes I was frustrated and I did I was a little rude nonetheless I emailed them back at 2:11 on the 12th just like I was instructed to and instead of unlocking my account they sent my account up to be reviewed by some Department review for what reasons I do not know ever since they sent my account up to be reviewed I have utterly been ignored by Lucky customer service I've got no reply from anyone with any information regarding my account and when I will be able to login it's been over 5 days and I've sent well over 30 emails and no one will talk to me and it's beyond frustrating because I do not deserve this there's nothing wrong with my account there is absolutely no reason that my account needed to be reviewed by any Department with lucky land the only reason that it was sent up to be reviewed is because the woman that was in charge of unlocking my account at the time I guess was having a bad night and when it was 211 where I live and I asked for her to unlock my account it was 111 wherever she is so she thought I was emailing it at 111 and she said that because of that she was sending it up to be reviewed makes absolutely no sense. The disrespect and lack of appreciation for a loyal customer who is only asking to spend money at this casino gets ignored by the entire customer service like no one will talk to me and it's frustrating and I don't understand why and like I said it's been over 5 days since I last heard from anybody at lucky land and I emailed several times a day everyday

I been playing 3,000 bet $2 $5 and .20 cent .50 cent no win no even a good hit the first time you win becouse its to you to be happy and think you going to win and keep playing but gets what the scam you … you loose a lot and win nothing and when it’s time to hit I have 4 chest and when I it’s time to roll the last lane they reload your game and nothing win plz keep out here ! Go see my fb page to learn more about what casinos you can play and which one not !

I have given all the correct information to luckyland slots for my redemption of 300.00 dollars they keep telling me all my information is invalid I have been waiting almost 20 days for my redemption I have had nothing but a big run around I want my redemption and I don't think I should have to wait another 20 days if I don't get my redemption in my account in a week I will be turning them in to everyone I can think of this is crap

Yesterday August 25 2022

At 3:15 I won 60

At 6:14 I won 160

At 6:34 won 100

At 7:15 I won 210

At 7:58 I won 100

At 7 :48 I won 100 and one of the times I had git a gift card a Bitcoin gift card witch was pending approval and then deleted I just want my money I won I got a email back stating that myoney was appoved on y'all's end at 5:48 pm and that it's waiting on my back but any other time I can see a pending approval but I don't see that it say no pending approval

I was just wondering why I get $40 for being with you guys for a year and my friend for 3 months it gets $200 that's kind of messed up I'm wondering what is up with that? I mean you guys send me pins every month which I do appreciate that's great and all but you give it a bonuses people and they should be the same then on their anniversaries not 40 bucks to some people and then $200 to another

Initial redemption on 7-31-22, request for all documents initially given in order to sign up to lucky land to redeem winnings. Multiply request for additional documents, which were supplied. Help site extremely difficult to maneuver through, repeatedly told amount entered was incorrect, unless there is another way to enter numbers I am unaware of. Today is 8-4-22 without any resolution, constant referrals to help site. Unable to talk with anyone. Feels like I am getting the run around. Please advise!

Estimados Amigos, no estoy seguro si fue el viernes 07 /22o el 07/24, ise una compra por $49.99 de monedas, para jugar en efectivo, realice las jugadas por $5.00 cada una y pedí que me transfirieron a mi cuenta 500.00 y no lo isieron, es todo me pueden ayudar que paso gracias quizás no entendí el procedimiento de como se hace, soy nuevo en LuckyLand.

on July 25 I got charged 1 dollar for I don't know what reason and because I didn't have it in my account, I got charged 29 dollars for having insuffient funds available. I would like to know why I was charged 1 dollar and who is going to pay my charges. I didn't purposely overdraft myself to incur these charges. However, your charging me unexpectedly caused me to have to pay the overdraft fee which was given to me, are you going to reimburse me for the fee which you caused?

This game is bait and switch and should be totally illegal. You cannot even win what your betting 90% of the time. They need to be investigated, I think the so called winners are computer generated to suck people in. Total Scam. FTC needs to investigate this site and the amount they are legally required to payout per the Gambling Commission. Spent over $200 and won nothing in just 4 or 5 days. When you do finally get something it's 2 pennies on the Dollar

I was hit with the ERROR CODE TMX-415 when trying to purchase Coins on Wednesday and was denied the purchase. It's now Friday, i still am getting denied purchases, and have sent multiple emails to try and fix this issue or get an update and haven't gotten any responses. (i'm still not sure what error code TMX-415 represents or why i even have it). I just want to be able to make purchases again and play Luckyland. Please help.

The games flicker and it's totally rigged where you can see what and it'll freeze if you're getting something and then there's they'll overcharge you upgrade your payment total rip off scammers crooks

You know I won a couple of times and I'm putting and putting money in and I'm not talking about 10 dollars is way more then freakin that now no bonus no winning and stupid me puts even more money in knowing that this site lured me in and now I'm not winning at all for days I'm so done with I'll try my luck at a real casnio

Hello ive prove my id and my account the one that I use and this issue have been going on since ive submitted two times to support groups. I refuse to give up because I paid money to play and I haven't received neither one of my winnings

Dear dlove20094u69,

A pending prize redemption request has been cancelled and consolidated with another prize redemption request. Please see below for details.

Cancelled redemption details:

Amount: $246.59 requested on sat jul 02 2022

Requestid: 0d609155-d903-4235-a5f1-f32ea2c58b64

The above has been consolidated into a new prize redemption request. Please check your email for more information.

If you have any questions, please visit luckyland slots support or email: [protected]@luckylandslots.com.

Regards

The luckyland team

This email was sent by luckyland slots.

© 2018 vgw luckyland, inc. : all rights reserved

If you have any questions, please contact us at [protected]@luckylandslots.com.

No purchase necessary | void where prohibited by law, see terms of service.

Luckyland slots [protected]@luckylandslots.com via amazonses.com

Sat, jul 2, 1:04 am (5 days ago)

To me

And the pending redemptions

$83.41 - bank account

$506.59 - skrill wallet didn`t get that what` going on love the game but I can`t get played.

I have noticed that the machine will never allow you to get enough money to cash out. They will allow you to hit a few cents here and there but they will never allow you to hit enough to cash out. I played these machines everyday just to see and it never allowed me to hit, not even once! This casino is illegal and should be shut down immediately by the Feds. Even my lawyer informed me that it is illegal.

i have changed my old phone number to my new phone number [protected] because with my old phone number I can't claim anything

hello ive done everything under the moon to prove my identity my account the one that i use and this issue have been going on since last year ive submitted EVERYTHING SEVERAL TIMES to support groups.I refuse to give up because i paid money to play and i haven't received neither one of my winnings i even asked for it to be placed on my luckyland card

I have never played your game have no clue why you charged my account

Games won't load stays on loading icon

6/26/2022 Luckyland Slots withdrew $89.86 and $1.95 out of my Covantage Credit Union bank account. Last night, 6/25/22 I was informed that I had won a certain amount and LuckyLand Slots needed to verify my Government ID and Bank Statement. The withdrew the amounts listed above and told me that they had "mistakenly lost my earnings but my acct was safe." I never authorized money being taken out of my account. I should have realized that this would happen. I will be going to my bank to dispute the charges. Fool me once shame on you. Fool me twice shame on me.