LuckyLand Slots review: LuckyLand Slots customer Service

I have been a LuckyLand Slots member for well of 5 years or so - I havent had any problems with them what so ever never had to jump thru hoops if i had issues always got prompt service responses- on 1/12/24- I redeemed 70 to my LuckyLand Mastercard & later on I went to the local store where I live got some gas and a drink- i went to pay with the LuckyLand Mastercard- she told me it was declined & the card only had 17.11 on it- I advised Id pay cash and ask if it took the 17.11 from my card or if it was still there she assured me it was there still and wasnt debited from the account- i checked my account it had been debited i went back to the store she informed me it wasnt and gave a reciept showing the card had been declined- 2 days later it was still debited from my account - i called the store again they informed it wasnt on their end of the transaction i needed to contact my issuer so i mess luckyland-after going thru 4 or 5 different people in the help desk i then got `1 to understand that it was a purchase not made within the game blah blah long story short once i get this understood i then get a mess in email stating my game account had been suspeneded until further notice for fraud- i went off- 1 it wasnt fraud 2 i took full responbiliity for using the card at the store to start with and 3 there wasnt a point what so ever in suspened my account period- so when all this was taken care of and the transaction had been put back on my card nothing to do with either luckyland or the store it was just a computer glitch that held the money until it saw the transaction didnt got thru- i advised LLS of this and ask my account be back on - this is now the 18 of jan nearly a week my account has been suspened ive NOW lost my Log IN streak fully if i even get to get the account back on - i get emails from you all saying i needed to sign every transaction that was sent in the email there wasnt an attachement took 3 other customer serivce reps and emails to advise that i needed to log in to zendesk to complete this- after i already without having the account up and going mind you had sent a list typed out of the last 4 or 5 transactions that particular day and the rough amount totals of them was infromed this wasnt good enough and needed further proof so log in to zendesk- it has 5 transaction sheets for me to download aslo i was ask to verify my log in info login name and password being i signed in with my facebook i didnt feel this was approprate given my personal info for my account out there but i did then it wasnt what they had that is bullcrap i literally sent everything then was ask to do it again and that my note on the pages stating my name AND taking full responsibilities for all transacions and signed electronically wasnt good enough bc it needed to match my id i was ask to send in as well -- i already had advised i do not have a scanner printer and wasnt able to do this- i never had to to get the mastercard nor anything else-- and yet here it is a week later and my account is stilll inactive