Lugz
Reviews and Complaints

I don't have receipts or any information on purchase of boots other than knowing they were bought last year. The sole on right boot has completely detached from boot. I would like another pair as I can send these back. I've contacted the BBB and respectfully ask for assistance in this matter. The boots were bought at Shoe Carnival in Carbondale Illinois.

Their phone number doesn't work and the only other option to attempt to reach someone if a customer service message. I have messaged their customer service 3 times and have not heard back except for the automated response that asks for all of the information I had already given.

I ordered a pair of shoes, got the confirmation, they took the money and now nothing. I cannot even get a tracking number or an update on whether this order is happening or not.

It's a collab product so they sell out fast and I do want to get the other style of the collab shoe but at this rate...I cant trust that I'll ever get the first one. This is a joke. I'm not even threatening to cancel the order or anything and I can be patient if I could just get an effing update. It's a joke.

I ordered a pair of shoes for a gift and the wrong color was sent. I tried to return them but there was not a place to request to return them. I emailed customer service, and they sent me email back saying they were working on it and again with instructions for. I never could see the tab in which they were referring to. I emailed again, same response again. And again. I will get a follow up email asking, "how they did". All I want to do is return the shoes and get my money back. This company is ridiculous; even the website is crazy. Every time I sign in, it says I am using the wrong password and I have to reset it. I would definitely pass on to people to not order from this company.

I have bought 2 pairs of these shoes in 6 months. The same issue has been with both pair. The structure under the heel falls apart. I bought them because they looked nice, but for two pair with normal wear should not fall apart. I didn’t return the first pair, I just bought another pair. The new pair is only a couple of months old and falling apart.

Hi my name is Peter Vario
I been in the construction business 30 years I am a master craftsman with stone and wood.

I am writing to you to let you know, I have been wearing Lugz work boots and other Lugz footwear for 15 years, I have raved and bragged to everyone about your products for many years. I am very sad to say after 15 years of buying and wearing your footwear that I am very disappointed with all your footwear. My last product I bought was 3 months ago, (Luzs Mantle with memory foam) work boots. They are destroyed already I have glued the bottoms on about 5 times in one month and the bottoms are worn with holes, you will see pictures of the glue Mark's and holes and the deterioration. For the prices I pay for your products I would never complain but after being a loyal customer to your products 15 years esspeclly the footwear, i think I deserve a few things from you.

1. I think I deserve new boots for free to replace these destroyed ones, I will return your ripped ones that are only 3 months old.

2. I think I deserve a few pairs of free work boots diffrent kinds to try and alot of coupons

3. I would love to advertise all of your boots and footwear on my tictok and all my other social media platforms and become an affiliate of yours and display and model all your products on my social media platforms. I am very well known because of my family history and I can be a very big asset for advertising your products esspeclly the footwear and in return we can make some kind of deal. I would love to also build you a Design for a new work boot that I have in mind I think it would be a huge seller to anyone in the construction industry. But I would like to make a deal if you do agree to use my designs and ideas.

Please feel free to contact me

Have a blessed day
Kindest Regards
Thank you
Peter Vario
[protected]
[protected]@gmail.com

I bought a pair size ll mens empire lo wr. Memplk-7431 boots on 10/24/19 from sear in hickory north carolina an haven't wore them a whole lot an the sole on left boot came unglued today2/22/20 for no reason they ant been abused or soaked an now im out a nice pair boots cause lack of someone glueing the boots properly. Or what ever now how i to get this resovled

UPC code [protected] size 11 bought them July 1st for school for my son. Who didn't even wear them til end of aug maybe 5 times.i paid 5o bucks and we have always bought them but the bottoms already feel apart u have lugz passed from there dad, his brother and then mY youngest but his feet aren't fitting in them so I bought a new pair the ten yr old lugz are still super on the bottom .I would like a new pair or refund. My email address is [protected]@gmail.com and number [protected] . I'd like to hear back from u or we won't buy these shoes/boots like we have had for yrs. I buy them cuz quality was always good I have no idea why any pair of shoes would look all chopped up after a month thank u. Sonja Melendez

Hello, I ordered 2 pair of same boot, one for work and another for leisure. Sad to say that on both pair within 1-2 months the sole started coming off. My husband started using the 2nd pair for work since I was unable to get a return on 1st pair and 2nd pair also ended up having the sole coming off. I ordered these on Fingerhut, but still it is your product. Because I did not have the way to go by and send back within time frame I am now stuck with 2 pair of boots that are unable to get used. As well I did not get a money refund on these. Copy of my order attached: Order History
Order Number
Date Placed
Items in order
ORD0089480185
3/13/2018
Wakeman Ultra Series Telescoping 7'2" Rod and Spinning Reel Combo
Shipped

ORD0088465588
12/19/2017
Lugz Men's Briarwood Mid Boots
Shipped
Los Angeles Pop Art Honu Turtle Hawaiian Islands Short-Sleeved T-Shirt
Shipped
Microsoft Xbox One Rocket League Collector's Edition
Shipped
XBOX One Sonic Forces
Shipped
Melissa & Doug Brianna Soft-Bodied Baby Doll
Shipped

ORD0087326233
11/26/2017
Lugz Men's Briarwood Mid Boots
Shipped

Yes my complaint is about lugz work boots size 9. After only wearing boots 4 times both left and right boot souls have come apart! This happened while on a ladder coming down off a roof. Lucky no injuries accurred. We loved the look and feel of your boots but what happened to the high quality of your product? I did not save receipt from purchase but believe I am owed a replacement pair? I am sending pics as you will see the boots are barely been used. You also can see were we tried to repair the problems but it didn't work. So I am asking you to replace these.. Thank you, tamican. [protected]@gmail.com

I purchased a pair of your boots about a year ago. They have been worn about 10 times and I store them in their original box as I do all of my
Boots.

They are cracking on the top and material is peeling. If you would like
I can send you a picture which includes the original box. I am truly disappointed 😔 especially since the boots were expensive.

I have gone through three pairs of lugz in less than 5 months. I will continue wearing lugz because of how comfortable they are i have been wearing them for years. I was just thinking they shouldn't split in half so easy on the sole, should they? I have tried different styles thinking it was just this kind of style but it has happened to all 3 of them. I have tried contacting someone from this company regarding my complaint but I have still not heard from anyone...

Thank you, Tiffany Twilligear

I have had 7 replacement shoes from them
The first one literally split in half on the Soul the second replacement they sent me had the logo stitched upside down and developed a hole on the inside of the shoe the third replacement pair they sent me developed a hole outside of the shoe the 4th developed a hole 5th developed a hole 6th developed a hole and 7th all separated from the Soul none of them lasted a month will never recommend Lugz to any one

I ordered two pairs of boots for my husband at lugz.com, one of the two pairs were defective, the shoes were two different colors, so we called and got the label to return them, two week later got the new pair. OH WAIT, again defective. SO we call again, they provide us with the return label. We ship the shoes the very next morning. Then a few days go by and I receive a call that the facility would be closed until for another week and a half until March 10th and that they would ship the boots expedited shipping on the 10th. Well it's now the 14th, so I call and the customer service rep who sounds like she is only half with it says they received your shoes last Friday, when they were received more than 10 days ago and they were delayed. She has the nerve to say would you like me to order them now and we can ask that they be expedited...UGH DUH...I was explained on the call two weeks prior that they would be shipped on the 10th...EXPEDITED! So she is like ok I will get the order in and we can request expedited. RUFKM! These people are clueless, I will never, ever again purchase LUGZ! This story may be TBC!

Bought a pair of lugz from Silver city and within 1 week the heals wore holes in the bottom heals on both feet. I have the box and many pictures of the receipt and the shoes. I will try to down load them but I don't know if it will work I complained and sent pictures of the receipt and of the worn out shoes to lugz, com, Lugz.info, and Lugz.sales over 2 weeks ago. I sent E mails to the managers and vice president and I never got a response from any of them...Not good product and not good customer service at tall!

I'll never buy Lugz for me or family nor would I sudjest any of them get them.

I bought a pair of lugz shoes and they fell apart after two weeks, thought if i buy a pair of name brand shoes they would last but they did not.

I made an online purchase of three pairs of boots. Two of the three where wrong size. I sent them back and after waiting two weeks more I received replacements which were incorrect again. Again another two weeks and wrong boots a third time. After two months and the fourth time they finally got it right! Then I check my visa statement and I see they have double charged me. The worst part is they never apologized once or tried to make up for their repeated mistakes. My requests to speak to someone in corporate where ignored again and again. Lugz is the worst company I have ever delta with! Do your self a favour and avoid any dealings with this company!