Luminess Air
Reviews and Complaints

I have been trying to get in touch with the company so that I can return the

the items. I have received no respond from this company. I only 30 days to return this item. I can not return if I am not able to get in touch with this.

I had a rather hard time to locate this company so. Have call and I was put on hold. Then I asked for a call back. I received this item on June 9th and had 30 days t return if I did not was to kept the.

I have called and no one answered. I emailed and got a reply. I let them know I want to cancel all subscriptions on 4/9/22 via email, and I was charged, yet again, today.

I received my order 3/20/22, I did not use it. Then another order came that I did not order. I called customer service, they said I owed more money. Why, I did not order this last order. I want to return these items, and if I have a refund, please return it to me.

customer number 4048964invoice [protected]

customer number 4048964 invoice [protected]

company did not make it clear that they would be signing me up and charging me every month $60 for their garbage makeup. I threw out everything and thought I was done because I had emailed them to cancel. Apparently it is not done because I received more garbage makeup today. I am livid. They are not available to contact, no one is answering their phones even though I called during business hours, they won't email me back, and their "chat" button doesn't work on their website. OH! neither does the button to cancel or change my subscription. Just so so so osososososoosooooooo STUPID. I am. I am the stupid one for falling for a scam when I already have great makeup. Stupid.

Extremely poor customer service Given one star because there is nothing lower They lie and take your money for a product never received I never received the product and was promised a full refund of $250.00 by several associates of the company only to be lied to. I purchased the system back in January of 2022 and NEVER received the product. I have spent hours in phone calls and emails with nothing but false promises

wrong colors sent time after time need 020

I ordered the air brush system because of the television commercial.They were selling this system for $19.95 plus free makeup.On my credit card I was charged $51,83 on March 1st and then again on March 12th another charge on my credit card of $42.12. I have tried several times and just get a recorder saying due to high volumes of calls we will call you back within 72 hrs. I'm still waiting to be called back.

I had no ideal that Luminess was going to send me makeup every 3 months and charge my credit card.

I do not like this makeup and would like to return the air brush system along with the new makeup that was sent to me.

I have advised my credit card not to allow any more purchases

I have tried to make contact for a year. I finally found this page. I will call tomorrow. The unit sits in my closet and I tried to find out how to return it many times. Instead I am being charged money I don't have. I am on a fixed income. My money is being stolen. I want out and the money returned to me. I will return the unit and makeup unused, which is all of it.

I have spent hours trying to stop this ,company from trying to bill me. The trail was canceled- or so I thought- but they continue to hound me. The offer is deceptive from the start- they make you jump through hoops just to try and cancel. Then when they cancel they don't stop. This company has the worst business practices I have ever seen

I attempted to clean my stylus per the instructions you give on the internet. I removed the end piece, removed the small screw and attempted to pull out the long metal piece that extends through the stylus. It refused to come out. I now have a useless stylus that will not spray my makeup. What do you suggest I do? I would like a response asap as I want to continue to use this makeup. I really like the airbrush system but it seems to me it should work better than this. I clean it after every use and do not let makeup sit in the cup or stylus as instructed.

Thank you.

Nancy Jo Wilmink

I ordered Luminess Air. Canceled Luminess Air. I have placed MANY CALLS, EMAILS regarding these charges. For over 9 months, these charges have been taken from my account without my permission. I have been assured, MANY TIMES, I would be reimbursed and the company would make things right with me. I was told not only would I be reimbursed but the power cord would be replaced. I have not seen a power cord, nor products, yet I am still being charged. Customer service is a joke. Emails promising quality service. Phone calls promising same plus reimbursement. This is an ongoing battle. DO NOT TRUST THIS COMPANY NOR THEIR CUSTOMER SERVICE.

I never received product that they took my money out of my account

Airbrush never arrived. I ordered on December 2021.

I Emailed them countless times asking where my order is and finally gave up.

In the end of a 2 month daily email query, I told them to cancel my order and they don’t respond to any emails and have since blocked my email to stop my emails from getting through!

And now this company continues to bill me odd amounts. ? In 2 week instalments!

Sooo many sneaky hidden charges and fees. Beyond that, I can't keep up with this company's website. I just received a notification for an $83 charge from luminessair.com. My account shows my last purchase being on 12/31. And I don't even play with their auto delivery (lesson learned). I try to click on the last email I received from them and the link doesnt even work! Sketchy Sketchy Sketchy company.

I received my first order… The luminesse sprayer,/applier at the end of the summer. It stopped working two weeks ago! I paid a lot of money for this and expected to have it last much longer than just a few months. I also ordered three mascaras black before Christmas and I’ve never received them.

I am very, very disappointed!

Are you kidding me! My complaint is too short and could be ignored? How ridiculous is that? I thought you were a decent, legitimate company… I guess maybe you’re not!

RE: Order ID: [protected]

I received an email on Sunday, 2/13 @ 3:04 for a declined payment that was manually updated and confirmed by Luminess on Friday, 2/11 for $20.

I am signing up for the $20 monthly payment until further notice.

Thank you!

Cynthia Clark

luminess support [protected]@luminess.mail.kustomerapp.com via pm.mtasv.net

Sun, Feb 13, 6:12 PM (2 days ago)

to payments, me

Hi cynthia, we got your email! 🙂

Due to the impact of COVID-19 and increased demand, we are currently experiencing longer than usual response times.

We appreciate your patience and understanding and working to get back to you within 48-72 business hours.

For faster service, you can click here​ to Chat Live with one of our Customer Care Specialists Monday-Friday between 9am-5pm CST and Saturday from 9am-2pm CST.

​

Have a beautiful day! ❤️

​

On Monday, February 14th 2022 at 2:12:36 AM [protected]@gmail.com wrote:

RE: Order ID: [protected]

I received an email on Sunday, 2/13 @ 3:04 for a declined payment that was

manually updated and confirmed by Luminess on Friday, 2/11 for $20.

I am signing up for the $20 monthly payment until further notice.

Thank you!

luminess support [protected]@luminess.mail.kustomerapp.com via pm.mtasv.net

Feb 14, 2022, 5:23 PM (15 hours ago)

to payments, me

Hi cynthia, Happy to help! 😃

We need to verify some additional information on your account before completing this request.

Please click HERE ​ to chat with a live representative and we’ll gladly get you taken care of!

You can also call us at [protected], Monday – Friday between 8:30am – 5:30pm CST.

​

We look forward to hearing from you!

Cesalcedo CZ

NO ONLINE CUSTOMER SERVICE AVAILABLE (CHAT OR REP...JUST A RECORDING (BLAMING COVID). THIS IS DAY 2 OF A SECOND CHARGE FOR ONE MONTH SEPARATE FROM THE PAYMENT PLAN. HELP IS NEEDED FOR OVER CHARGES.

It has never worked since day one, first use it shut off every 30 seconds, the second day every 2-3 seconds. I couldn't find the paper with the phone & confirmation number on it until today, they said I had a 30 trial. It was purchased around Jan. 8, 2022 late in the evening. My email, [protected]@hotmail.com

I ordered the Luminess Breeze system. They advertize it at 19.99 but when you read the fine print, it's actually 4 payments that add up to several hundreds of dollars. I was OK with that so ordered it. Then I receive a package in the mail this week with more Luminess products which I didn't order. after trying get through to talk to someone for days, I finally talked with Maria who informed me that I was set up to receive more products every 3 months. I did not know I had been set up on an automatic delivery system resulting in new charges. I was able to cancel future deliveries and agreed to pay all the remaining payments due on the system for a reducded price. Then she tells me that the product and the actual Breeze sprayer system are 2 complete seperate charges and I was also set up with more payments due for just the product. I was fine with it up to this point but when I found out they were sticking me with even more charges, just for the makeup, I realized what a scam this is.

the shame is, I really like the breeze system, but by the time you add up the cost for all the hidden things they bill you for, the cost for everything is outrageous. Buyer beware! you are not paying 19.99! you are buying into a system that is much closer to 500.00-600.00 and doesn't even stop there.