MagicJack
Reviews and Complaints

MY MAGIC IS NOT WORKING NO MORE . TRY TO PUT MY E-MAIL AND PASSWORD WONT ACCEPT IT .PLS ANY ONE CAN HELP FOR THIS MATTER .MY CELPHONE # [protected]

When I bought the magicJack I was excited, but then as I began to use the MagicJack it became very unpredictable as to how it was going to operate when it booted up, sometimes it would come on right away, then sometimes I would look at " starting please wait" for 20 minutes or so, I might also add than my computer was completely inoperable during the time of waiting and waiting for a dial tone.

Sometimes after it came on I would make a call and hear the phone ringing thru my speakers, then sometimes I would get thru to who I was calling and they couldn't hear me, sometimes I would dial a number and nothing would happen, sometimes I would try to use the voice mail and hit the * key when I heard a voice and the voice kept talking, I hit the * key many times and nothing. This MagicJack is obviously a scam and has stressed me out terribly.

I can't believe I cancelled my phone service for this piece of crap, there is absolutely no consistency when you turn it on, as to what it's going to do, I have no way of getting my money back, I think I'm stuck with this little devil, anybody have any idea's.

When I emailed Greg at greg.wood@magicjack.com he accused me of being very sarcastic and told me that my complaints about the MagiJack were of an unusual nature, I have since emailed him many times and he has yet to answer.

I tried installing 2 magicjacks into 2 computers, used 2 different phones
for about 10 hours and to no avail.

But I have Norton by Symantec and UNINSTALLED it...

And Wallah... IT WORKED!

I think that it is incompatible with any NORTON software.

Just try it, uninstall norton, hook up y9our magicjack and see what happens.

Let me know if it works fo you guys.

mediocrex@yahoo.com

I would not recommend MagicJack to anyone. I was Charged $47 when i ordered but charged $66 on my credit card. After chatting with Magic rep (i am pretty sure that first rep is a automated system - then you get send to next level after 15 min of useless chatting), they said they would refunded my second year subscription that i didn't order. But reading other threads, I am doubtful that i will actually be getting my refund. In my opinion, this company lacks integrity and is not a reliable company - especially to provide a necessary service.

We purchased a magicjack to try at our home. I own a small business and my home # is also my business #. Since we installed the magicjack i have had no phone service. Anytime someone calls in or i call out its so distorted you cant hear anything. I tried to get customer service but have been unable to even get any help from any one unless i pay 38. 00 to have a question answered. There is no phone # to be found to call and spesk to any one about whats happening. I decided to go with another phone carrier and now magicjack is telling me that the only way to port my # to the company i have chosen is if i pay 32. 50 to have the number ported. I am so dissatisfied with magicjack. My business has suffered due to the fact that the magicjack hasnt worked like they advertiseed it would. I think magicjack is a serious rip off to a lot of people and they should be ashamed of their selfs. I hope and pray that i never run my business in the manner in which they have. If they arent even willing to provide a customer service # they shouldnt sell the product. Magicjack is a ripoff and i suggest anyone thinking about using magicjack not to get wrapped up in their mess.

I ordered one magicjack! I was billed for two plus other expenses that were unforeseen which totaled $171.
I tried to use their customer service which is nonexistent!
You are either waiting for there response or told to click on to a web page that is nonexistent!
I haven't even had a chance to use their product and I am already tired of magicjack's NO CUSTOMER SERVICE!
This company has no respect for its customer!

magicjack charging my credit card with out approval from me and i do not know what for

I paid for five years and was cancelled after one year.

magicjack dont work, no customer service

magic jack doesn't work and have no paper work or phone # to contact and return

i have dial tone but no service t2slice@q.com

i want to know why they say thirty day free trial when they take it out right away

magicjack has charged my bank account 2 times for my account now i have returnd checks11/17/08

Bad comm., bad quaitiy, and no resolution my contact with the company.6ae7e

I ordered the MagicJack, received it, but never opened it because I was still trying to ascertain the cost/involvement of dropping my land line. Turns out that I would not be able to drop my land line without a ton of hassle, so I opted to return the MagicJack. When I requested an RMA, they refused me because I was past the 30-day return deadline. Their customer service was HORRIBLE. I even spoke to a "supervisor" who was more rude than the customer rep! They were not interested at all in my plight and would not provide me any info about management or anyone else to contact. To date, I am stuck with the unopened product and the bill for the product. WHAT A HUGE RIP OFF! I even e-mailed their site and of course got no response... Companies like this should be illegal.

I have been hung up on (in chat window) twice now. If you are wanting to get the upgraded version of magic jack, DON'T
you can have your own upgrade by plugging yours into a usb adapter.

I renewed my subscription and magicjack billed me 32.07 for automatic renewal fees that I never requested. They also add 3.27 regulatory charges to my accounts twice so that instead of paying $29.00 plus $10.00 for canadian number I was instead billed for $43.07 and 32.00 for the service. I called and had the shock of my life when the agent of line divulged these charges to me and could not tell me when if ever my money will be refunded.
I was asked to connect to an email address to confirm my cancellation and the was a site error message on the link. I do not know how magic jack can just bill their customers for services they never requested and then add regulatory charges on my account without first informing me. Is their anyone who has had this problem that can advise me on how I can get subscription cancelled and my refund

I really like my Magicjack, maybe you could sell yours on Craigslist and get some of your money back?

It does not sound right to me.
I have had the same situation. I ordered the product from the television, and was billed the same day. I was told that I was over 30 days trial period. During the free trail I had a difficulty to use the service. Because the quality of service was very poor and I was not able to communicate properly. Line was disconnected during the conversation and took a while to get a signal back. There is no telephone number to communicate with customer service. I do not know what I should do. Does any body know the customer service telephone number that I can communicate with. tnamjou@yahoo.com
Does that sound right to you?

I have had the same situation. I ordered the product from the television, and was billed the same day. Charges of $46.90 appeared on my bank statement within four days. I have discovered that I am in an area that only offers Dial Up Service and the product won't work with it. I was told that I was over 30 days trial period, even though they know that I never used the product. Had not set up anything, no phone number, etc. Yet, was told that they could not refund my money and product could not be returned. They would not even accept the completed RMA form. Instead, I was told, "you are not in the trial anymore so better use the product and save hundreds of dollars every year".
Does that sound right to you?

It has been over a week since i shipped by magicjack back and have the usps verification that it was received. Per a chat session i was assured that as soon as it was received I would receive my refund...but it is the bank that holds up the refund process (BS...but ok). To date I have not received the email from magicjack that I was told I would receive once the item was returned. The contact live support on their website does not seem to work. Guess I'll be disputing all charges with the bank in the morning! Be very careful when dealing with this company.

I have the same experience chatting with the MJ agents they keep on asking the same things, though I have not returned it yet but I am going to do so soon if I don't hear from them, the 2 business days are over 3 days back and still have not heard from them.