MagicJack’s earns a 3.0-star rating from 307 reviews, showing that the majority of users are somewhat satisfied with their service.
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misrepresentation
We ordered this eager to try it and found our phone company had placed a block against Magic Jack and other devices like it to keep our business with them. We live in a desolate area and do not have many choices for our phone service so were forced to return it which was not an easy project. The company does not make you aware this may happen and we had to keep both with launched an intensive battle with the phone company over our DSL and all. Wasn't worth the grief. We are still waiting for our refund. Beware!
stolen money from my bank account
unauthorized order of MagicJack. I was told the order was cancelled, then I received the product. I refused it and put it in a mailbox. They took $133.75 from my checking account.
I have been trying to speak with someone, but have not been successful. The company has a "chat" window and they are no help at all. If you try to get information, they will not give it or disconnect the chat.
This has been going on for 22 days I want this issue resolved.
I got ripped off as well. Talked to the agents, they just disconnet. Anyone know of a way to reach someone in that unethical company called magicjack?
Regarding this Magic Jack nonsense...I got scammed just like the rest of you...product doesn't work, and having trouble trying to contact them. So what can I do next please help?
theft and fraud
One of the biggest scams/ripoffs I have encountered. They have my item that I returned, was told a refund had been issued, BUT WAS NOT! Now, their website is NON functional as far as contacting customer Service.
After three horrid days of phone rage and Internet quagmire I finally decided to report these yahoos.
I called the BBB and found out the company has an F rating and well over 800 other complaint that are not resolved.
I called the Attorney General and was told to try this web site.
www.ic3.gov
This is a federal website that traces Internet crimes and fraud.
Company address is -
Magic Jack
5700 Georgie Ave
West Palm Beach, Fl. 33405
[protected] # France
[protected] #bank
[protected] #billing
Dan Borislow owner
If enough customers that have been victimized report to the proper authorities these bungee bunnies will finally meet the cement.
Good evening, I'm Altha Francois, my number is [protected], my service has been expired since 4/22/2012, I paid on 4/24/2012 and you never renew my subcription. My order number is: TS18786813. I don't know what to do. Since this date I couldn't do any call. Please see how you can help me in this matter!
i also had magic jack on my creit card twice around the same time of the year i got my money back from my bank but now worried for the future how getting my information
Dwayne Powell
Toronto Ontario
Peter Russo
CFO at YMax Corp
Location
West Palm Beach, Florida Area
Industry
Telecommunications
Current CFO at YMax Corp
Education Pace University - Lubin School of Business
Connections 0 connections
Public Profile http://www.linkedin.com/pub/peter-russo/5/82b/167Caller ID: [protected]
As of 10-14-2009 this info is accurate.. I myself called Peter Russo's number and it states his name.. he is the CFO for this company
Ymax Communications Corp
5700Georgia Ave
West Palm Beach, FL 33405
Phone: [protected]
Area Code + Exchange 561-722 Information
Exchange: [protected]
City: west palm beach
State: Florida
County: palm beach
ZIP Code: 33470, 33411, 33410, 33403, 33415, 33430, 33436, 33445, 33454, 33458, 33460, 33461, 33462, 33467, 33406
Local Date/Time: October 14, 2009 04:48:21 PM COT
Phone Carrier: nextel communications, inc.
his is the owners of the building that ymax works out of.. fell free to send them hate mail
Daniel M Borislow
1045 S Ocean Blvd
Palm Beach, FL [protected]
Age: 45-49
Household: Michele L Borislow
I just ordered one of these and the add said, no charge til the 31st day after you receive it.
Then bang ... $46.90 shows on my statement within 4 hours.
First thing tomorrow I'm going to warm up a few ears.
My advice...given after learning the hard way...is to go to the BBB firs. If you have been scammed go to;
www.ic3.gov
this is the federal Internet fraud and crime division
FILE A REPORT
Co address
Magic Jack
5700 Georgie Ave
West Palm Beach
Fl. 33405
[protected] France
[protected] Bank
[protected] Billing
Dan Borislow Owner
Fraud- Rip-Off--Scam--don't waste your time or money. If the device was any good they would give a 90 day money back deal.
majicjack doesn't work with a mac
Straight out lie. Majicjack doesn't work with a mac as claim.
Please wait for a site operator to respond.
You are now chatting with 'Stela'
Stela: Hello, how may I help you?
jay: can I upgrade my device to be compatible with a mac?
jay: My device only works with windows. The telephone pad doesn't show up when I connect it to a mac
Stela: Yes but the MAC's upgrade link is not yet available as of this moment since our engineers are working for the enhancement on that upgrade. Please rest assured that MAC's upgrade link will be availabe as soon as possible,
Stela: Is there anything else I may help you with today?
jay: Then why make a claim that it's compatible when it's not? why does Kari Hernandez, your P.R. person make claims on every website and say that it works. You guys are deceiving people and stealing money
Stela: Only compatible with Intel-based Macs with OS Versions:
Stela: 10.4.10 (must have Kernel 8.10.3 or higher)
Stela: 10.4.11 and higher
Stela: 11.0 and higher
jay: I bought the device thinking that It was ok to purchase a mac. Now I just wastes 1200 dollars.
jay: I have all those. My mac is brand new
jay: Java is standard and installed
Stela: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Elle'
jay: You guys spend all this money on marketing and forget to actually make a good product
Elle: Hello.
jay: is there any software upgrade availble to work with a mac pc?
jay: or software that I can dowload to my hardware?
Elle: MagicJack is not best to use with Mac, there are some features that you cannot apply with this OS.
jay: thanks, can I get a refund then
jay: Kari Hernandez stated that it would work on a few websites in January 2008. Your website says it works. I bought mine in April.
jay: She is your pr marketing person
Elle: MagicJack will work with Mac but it will not work all the time and besides there are some features that you cannot apply with this OS.
Elle: You cannot return the product and have a refund since you are not under the trial period.
jay: MajicJack doesn't work 100% with a mac. You guys are decieving people. It's a straight out lie. I will report your company as fraud to your state attoney's office then. Good luck dealing with that
Elle: I respect your decision.
jay: ok. I will add you guys here. http://www.complaintsboard.com
Good mornig
I have not been able to talk to the right person yet.
All I want to do is replace a defective device with a used device that is no longer active but good to go.
How can I do that please
I was talking to their associate and their support staff told me that they are monitoring the account for first 30 days, which they listing personal phone calls and text message which is violation of privacy.
My phone quit working and i,m paid up for year and you want to charge me for service on something that you own and guarantee to work
31/06/2023
magic jack sold my number to telemarketing I get 20 calls offering med care every day. Don't buy magic jack don't use magic jack a company of crooks.
I've tried calling them to complain. they didn't give importance to a company of shameless [censored]
Magic Jack won't release my own phone number to other carrier. They also blocked my on-line access to their website after I requested my phone to be ported out. Seems like I would lose my own phone number after being with Magic Jack for more than 5 years.
i have been paying for months if not years for there service somehow the got the service confused Im paid thru October 2023, My number still not working and they wont fix the issue they want me to pay for a new device because they claim to have wrong serial number.
I’ve had magic Jack for two years and one day the product couldn’t hear when someone is speaking on the other end. I purchased a new one with the same problem. I have been on support help for magic Jack on several occasions and the problem is not resolved. I’ve give up using it for weeks now and don’t know what to do. Please help me
Me estuve comunicando con ustedes 10/24/2019 porque hize un pago de un ano para el service del numero: [protected]. Lo cual no he podido usar para hacer llamada solamente recibo desde 10/24/2019. Necesito por favor que se comuniquen conmigo al [protected] en espanol. Agradesco su pronta comunicacion .
the audio sound terrible
a week ago i ordered a magicjack with 3 day delivery. gave them my visa card. where is the product.? also i have a
mac as well. there was no way to inquire ahead.if it was compatible. i want this cancelled out and my visa credited, they seem to be dishonest. i might try again if they will make them selves availble thrugh the several custmary ways one reaches a mnfg co live
faulty service
The MagicJack does not work as advertised. I have had the device for several weeks and spent numerous hours on the chat line (no direct phone assistance) to resolve the problem. The connection is interrupted every 3 minutes with a pause to the service. The interruption is about 2 seconds long and disrupts the conversation. If quality service is important to you do not purchase this device.
If you want a cheap communication tool and you do not care about the quality, this device is for you.
i cannot renew my magicjack
i cannot renew my magic jack
Sorry for people having problems but i have magic jack for over three years and i never had any issue like the one reported and if there is something the chat system works great but when you want to chat live it opens a question case ;in that you write like abc and send then they will know that you did not had the proper answer and then the real chat will start.
for calls it works geat but like they states you need to have hight speed internet minimum 2 mbps below that it works like a CB.
There shouldn't be a charge to answer my question. I think this is an atty general situation.
I have had the magicjack about two weeks, and love every miute of the service. When I downlaoded the magicjack, the chat line perfomeed excelent service.. The calls is clear and no drop calls.. I recommend everyone who has a positive attitude about life to purchase the magicjack..
Yes I was ripedoff allso I have poor quality . I have just got mine and I allso tryed to log in for service and could not. This is the time of the scam . WE SHOULD ALL GET OUR MONEY BACK ! PLUSS AGRVATION COMP. G.
I've had the magicjack for over a year. The quality is poor. I have to constantly repeat myself to be heard. It's impossible to speak to a "live" person if you have any problems. When you make calls the person receiving the call will say that your voice sounds garbled or like you're talking thru a tunnel! I put it with this poor quality only because it's like having free service and I rarely need a "home phone". If my financial situation was better, the magicjack would be thrown in the street and run over by me :) Also the line has constant interference and is seldom clear and you can hear your voice echoing back in your ear. Good luck with this one. DEFINITELY NEEDS TO BE IMPROVED..
my magic jack is registered correctly. it was workin for sometime then stopped the computer is not recognising it any more why is this so?
thea hewitt
st.kitts
sweette_45@hotmail.com
my phone is not working there is no dial tone [protected]
The magicjack was working, but now I can not make and receive calls for days. My magicjack is not working. It says that there is no network. Can someone help.
hildaprodriguez@yahoo.com
magicjack order
I impulsively ordered a magicjack after seeing it advertised online via cnet, pcmagazine and cbs news but then I saw an article about a lawsuit against the company and then info about it sending ads to your pc so I realized I did not want it. The confirmation email I got for my order said I could reply to make changes so I hit reply and tried to cancel the...
Read full review of MagicJack and 84 commentsno refunds, customer service, address, phone
The only way to contact MagicJack is through a live chat in their website. Then you get to speak to non-English speaking Indians, who put you on hold for 15 minutes at a time while they "Research your record" and give you the runaround. I've had it happen three times when trying to get a refund for the MagicJack I returned, and have been told each time that they would email me within 3 days telling me when I would get my return. It's been three months and it's never happened. They lie, lie, lie! The quality of my USB was poor, with scratchy sound. I got a return authorization number and returned it within two weeks. the wait began. That was in May 2008. It's now August, and I have spent three hours on the phone getting the runaround, but no refund. So I turned them in to my state Attorney General's office.
My MJ worked fine at home. I bought one so I could use long distance at work at my desk. It did not work on my Dell desk computer. I spent HOURS on "live chat" with people who either could not understand English or just blew me off, because they would reply with some off the wall instruction. Finally, one tech told me to change all my internet protocols. Well, that totally crashed the computer and destroyed my internet connection. Again, I tried to to get a tech to help. When I told them that my cojmputer was crashed with no internet, they kept telling me to use the "upgrade" link on their website. Again, I wrote, THE COMPUTER IS CRASHED WITH NO INTERNET! How can I upgrade. Now I have to have technicians from our central office to come out to repair my computer, and I'll probably get into trouble for having "unauthorized" equipment. This is TERRIBLE customer service. Vonage gives much better phone service, but their Live Chats are almost as bad (but not quite).
false calling claims
i purchased the magic jack jack and was pleased until i realized a landline calling me in the same area code will be charged long distance unless they have the same prefix as me! example 321-420 and 321-783 if the numbers after the area code don't match the person calling you pays long distance! please there are different prefixes withing the same city from house to house. this is not stated in the FAQ. Magicjack states this regarding incoming calls "If your magicJack phone number is in the same area code as your friends and family they are not charged long distance to call your magicJack phone number. If they are in a different area code, they are subject to the rates their phone company would charge for calling the area code your magicJack is registered with."
I did a live chat with magicjack and their solution was "why don't you just call your mom and she will not be charged" are you kidding me, so now i am supposed to call all the people i know everyday to see if they want to speak with me. This is insane and total blatant misrepresentation by this company. I want to get this out and not sure how. This is a first step and they have that damn infomercial. incredible
I have to agree. I found out as well that I couldn't get a prefix that was local for my customers to call me. Since my plan was to use this as a business phone you can imagine that it didn't work out for me. Hopefully I can get a refund and be on to something else. If not I guess I will return here and add some more information on my experience with them. Wish me luck and buyer beware with the rest of Magic Jack... I wonder how long it will be until I get a letter in the mail regarding a class action law suite related to this problem.
MagicJack can't determain which call is local or long distance. Your local phone carrier determins it. The message in MagicJack website is misleading. But I learnt long ago before I use MagicJack that always check your local carrier before you call someone within the same area code. To make things worse, in some cases it is not charged as long distance, but reginal call, which is more expensive than long distance.
Before I choose my MJ number, I checked with Verizon to make sure the number I choose is local for me. My MJ number is actually in a different area code from my home number, but VZ tells me it is local. And it is.
product not working cannot reach support
past four days after independent troubleshhoting and live chat page appears stating magicjack unable to connect to registration server and to try again. this is fifth day of error page. today after clicking on live chat live chat screen is not appearing. in past i just reregistered to fix the problem. however magicjack is not providing a registration page. page states no 911 info available, cannot connect. i have followed all prompts to troubleshoot.
Well day 10 & after taling to 15 techs 23 hrs on line one 4 hr round trip to the city to exchange & get a new magicjack! A upper Tech told me that MJs do not work with altell air card. If anyone that reads this finds away to make a magicjack work with altell please email me at w.b.johnson@hotmail.com please. So be forewarned this product does not work on all hi speed forms internet. So if you are going to try one dont waste your time ordering on line go to radio shack because they well give you a refund right now with no credit card run around or fight. Good Luck Wild Bill Johnsson
U am having the same problem in montanahave been going through the same thing since apr 11 to 17 2009 havae talked or chated with 12 techs to no end go strait to supotvisor not that it does any good but they keep trying Wild Bill Johnson
continuous emails about voicemail msgs
I RECEIVED MAJICJACK ABOUT MARCH 25, 2008. THE FIRST PROBLEM WAS IT WOULD NOT INSTALL ON MY DELL DESKTOP COMPUTER. SO, TO MAKE SURE THE PRODUCT WASN'T FAULTY, I TRIED TO INSTALL IT ON MY LAPTOP. LO AND BEHOLD MAJICJACK WAS ABLE TO INSTALL ON MY LAPTOP COMPUTER. THE PROBLEM WITH THAT WAS I COULDN'T ALLOW MAJICJACK TO STAY CONNECTED TO THE LAPTOP BECAUSE THE LAPTOP WAS CONSTANTLY MOBILE. I TRIED THE TECH LINE AND COULD NOT GET IT RESOLVED. THEREFORE, I RETURNED THE MAJICJACK WITHIN THE 30 DAY TIME FRAME ALLOTTED. I CONTINUE TO GET EMAILS STATING I HAVE RECEIVED VOICEMAIL MESSAGES AS LONG AS 41 MINUTES. I COULD THIS BE WHEN I NO LONGER HAVE A MAJICJACK AND GUESS WHAT THERE IS NO ONE TO CONTACT. MAJICJACK ARE YOU LISTENING OUT THERE CUT MY SERVICES OFF. I NO LONGER HAVE YOUR PRODUCT. THANK YOU.
awful, awful, awful
I purchased a MagicJack and plugged it in and it worked fine for about 6 months and then it started messing up. I could not dial out from my phone anymore. Sometimes I could not receive calls. So I started reading all the knowledge stuff on their website. Then after about 3 hours I found out how to chat with a live person, the put me thru about 2 hours worth of testing. then i gave up. Then I tried the same thing about 2 weeks later the same thing happened 2 hours worth of test, and down loads and unplugging and replugging and so on and so forth, again I gave up. Finally tonight I went thru all of that again and so far i am at about 3 hours. They finally told me they would not refund my money or replace the unit. So I will be at my bank on Friday getting my money back cause I purchased using my debit card and I know I will get my money back from the bank and visa. Then I will file complaints at my State Secretary of State, Federal Communication Company, Better Business Bureau, State Utility Public Service Commission and anyone else who will listen. I might not get a new MagicJack but will spread some JACK and it will be MAGIC! I might not make a big splash but I will feel better that someone is getting warned about this crappy company. It should be called CrappyJack!
The complaint has been investigated and resolved to the customer’s satisfaction.
I totally agree with you. Something needs to be done. This should not be happening. There should be an official complaint department with this company. Let us know the results. We all may need to take the same measures that you are doing to get a resolve.
horrible customer service
I purchased a Magicjack in July of 2008 and it never worked properly. I spent countless hours of my valuable time trying to "troubleshoot" the problem. The customer care representatives didn't listen to my problems. They would give me automated responses. Over the period of a month and a half, i spent over twenty hours of my valuable time, attempting to get this thing to work properly. Every time I contacted the Magicjack customer care, I would have to jump through the same hoops, over and over again. They claim to keep no record of previous visits to their customer care chat line.
In the end i gave up. All i wanted was, the device that I paid for, to function as the advertisement claims. Instead what i received was, a frustrating 40 dollar nightmare. If i received ten dollars an hour for a job, the amount of time i spent adds up to more than a normal phone bill. So where is the big savings?
I paid for 5 yrs of dservice and they shut it down for what they called excessive use. They claimed I made 50 calls from my phone, but I didn't. I used the chat and called customer service. TOTALLY RUDE. They even disconnected the live chat. How's that for customer service?
A friend bought this. It never worked right for him. He gave it to me, as I have cable, rather than Hughes Net. No joy. When I pick up the phone and try to dial, it drops the entire connection to my router. I am HIGHLY tech savvy. Over 2 hours of chat "support" before I called it off because they clearly have no idea what they're talking about, and refuse to refund the money paid. So we're out $46.xx but the US DA and Attorney General's office will hear about it. Over state lines, in violation of so many things it'd take forever to list them all.
YMAXCORP.COM Phone Number: [protected] Contact Name: Peter Russo... Fax Number [protected]
officialgovernment@ymaxcorp.com (this will get them moving as this mail they must read thinking its coming from the regulators)
Write, call, fax...Drive em nuts like they do us..
Magic Jack service sucks... I changed my first number 6 months ago so certain people could not reach me... They forwarded my calls to my new number without permission and they read the new number to the caller calling the old number. They will not shut off the first number. Say they are unable to do so... What type of IDIOTS work for this place? Well, I am going to forward all my calls to their number so they can now talk to everyone. I suggest everyone having problems forward all their majicjerk calls to [protected]
[protected]
My complaint is same as Dirk's. The device does not work immediately as advertised with the computer systems stated (I need it for Windows XP), the techs do not have expertise to service proper installation, tech issues, trouble shooting or the device is representative of fraudulent scam & they all know it does not perform, otherwise they'd keep records. I have 16 work hours lost, and I want my magicJack system up a running properly, otherwise magicJack can pay my phone bills forever. Best avenue of pursuit is to file written complaint w/your State AG's office of consumer protection & send a courtesy copy to the principals @ addresses listed.
My Magic Jack never worked. I couldn't even find out where to return it. The only thing that I was able to do was to get my credit card company to refuse the charges.
I sent mine back with confirmation and got it back with the stamp missing and the postal service saying it was rejected due to no postage. It was sent to a post office box so after reading all the negative complaints about returning, I believe they took the stamp off and then rejected it. I will be filing a complaint with the posst office tomorrow and will follow up with a call to the Florida Attorney General if not satisfied. They also took payment from my credit card 2 weeks after delivery when the commerical on TV says 30 days.
HERE IS SOME USEFULL INFO I HAVE BEEN INVESTIGATING.
MAGICJACK ADDRESS:
5700 GEORGIA AVE
WEST PALM BCH, FL 33405
AFFILIATED COMPANY
YMAX HOLDINGS
(SAME ADDRESS)
COMPANY THAT DOES BUSINEESS AND IS LISTED AS REGISTERED AGENTS FOR BOTH COMPANIES.
CT CORPORATION
1200 SOUTH PINE ISLAND RD
PLANTATION, FL [protected]
THE GIRL IN CHARGE IS LISA, A NASTY PIECE OF WORK WHO WOULD NOT GIVE ME THEIR PHONE CONTACT. WE SHOULD ALL CALL THERE AND HAVE HER DOCUMENT OUR COMPLAINTS
NEXT IS TO CALL THE ATTORNEY GENERALS OFFICE
rip off
Majic Jack is a rip off. Same as other complaints. However, it jacked up my internet access altogether. It dragged the log on time significantly and they charged my cc 70.80 not the 39.95 and now my credit card company wants proof. Well isn't that convenient, nothing in writing, and no packing slip in the box. No where to return for refund no response from...
Read full review of MagicJack and 86 commentsconsistent disconnect, poor audio
We purchased a five year service with magicjack on the internet for $100.00, and thought it was a great deal. We did not look into complaints, our fault. MagicJack did not wait 30 days before accessing our credit card and retrieving the $100.00. Soon after we had the device, we noticed we lost our connection every time our daughter was on XBox 360 live, or we would hear echoes on the line. Not good. Of course we would go to the "Live chat" and try to resolve these issues, only to discover the "Live chat" would keep repeating the same questions over and over and having us "Up date" and unplug and plug in the device over and over... Today was the last straw! Now I simply want to warn people NOT to purchase this product, and call Shenanigans!
Here is the last "Live chat" I had this afternoon, I wish to share it with everyone:
" Please wait for a site operator to respond.
You are now chatting with 'Cathy'
Cathy: Hello, how may I help you?
John Lavigne: may I please have a mailing address to this company, regarding a customer complaint?
John Lavigne: address*
John Lavigne: Corp. office?
Cathy: Hello John.
John Lavigne: not John
John Lavigne: his wife
John Lavigne: John had to leave
John Lavigne: but we digress...
Cathy: Okay, I'm sorry.
John Lavigne: will this be a problem Cathy?
Cathy: May I know what is your specific issue?
John Lavigne: we can not use other online equipment at the same time we are using the magicjack, via Xbox 360 online for example
John Lavigne: John has already gone through this and there is no live chat solutions...
John Lavigne: we should be able to be online with Xbox and use the magicjack at the same time, , but magicjack disconnects when my daughter is on Xbox live, every time
Cathy: MagicJack requires a specific sped bandwidth.
John Lavigne: we are cable
John Lavigne: cable speed
John Lavigne: ?
Cathy: Please make sure that you have that speed so that magicJack will work.
John Lavigne: I am not lying to you Cathy
John Lavigne: we have cable speed...
Cathy: Okay
John Lavigne: may I just have a physical address to corp. please... this is useless.
Cathy: http://speedtest.net
John Lavigne: will this be a problem Cathy?
Cathy: Please check your speed on that link.
John Lavigne: will you provide me with an address or not?
John Lavigne: our speed is lightning cathy
John Lavigne: please do not waist my time
Cathy: We do not have mailing address for complaint.
John Lavigne: scandalous
John Lavigne: thank you for your time... I will print this out and share it with other' on the web."
Thank you for your time and this website.
Sincerely,
Donna.
Did you check your ISP connection? Go to www.pingtest.net and www.speedtest.net
I solved my MagicJack crummy audio problem by upgrading my Internet connection speed, although for the extra $20/mo to go from 1 MBS to 8 MBS I could get the cheapest land line service available from AT&T, which works even if my PC or internet connection fail
What did you expect for $20/yr? The same service you get from AT&T for $40/month? What a surprise huh?
I woulnd't blame MJ for that, you should try with QoS configuration with your router MJ uses ports 5060 and 5070, you know your XBox is probably eating a lot of the bandwith, with QoS you can reserve some of that exclusively for the MJ, set the priority for MJ to medium or high. And yeah they have a terrible customer support but you can go to the unnoficial forum here http://www.magicjacksupport.com/ you can find answers for many problems there and if you don't find your answer you can always ask.
Please wait for a site operator to respond.
You are now chatting with 'Stela'
Stela: Hello, how may I help you?
jay: can I upgrade my device to be compatible with a mac?
jay: My device only works with windows. The telephone pad doesn't show up when I connect it to a mac
Stela: Yes but the MAC's upgrade link is not yet available as of this moment since our engineers are working for the enhancement on that upgrade. Please rest assured that MAC's upgrade link will be availabe as soon as possible,
Stela: Is there anything else I may help you with today?
jay: Then why make a claim that it's compatible when it's not? why does Kari Hernandez, your P.R. person make claims on every website and say that it works. You guys are deceiving people and stealing money
Stela: Only compatible with Intel-based Macs with OS Versions:
Stela: 10.4.10 (must have Kernel 8.10.3 or higher)
Stela: 10.4.11 and higher
Stela: 11.0 and higher
jay: I have all those. My mac is brand new
jay: Java is standard and installed
Stela: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Elle'
jay: You guys spend all this money on marketing and forget to actually make a good product
Elle: Hello.
jay: is there any software upgrade availble to work with a mac pc?
jay: or software that I can dowload to my hardware?
Elle: MagicJack is not best to use with Mac, there are some features that you cannot apply with this OS.
jay: thanks, can I get a refund then
jay: Kari Hernandez stated that it would work on a few websites in January 2008. Your website says it works. I bought mine in April.
jay: She is your pr marketing person
Elle: MagicJack will work with Mac but it will not work all the time and besides there are some features that you cannot apply with this OS.
Elle: You cannot return the product and have a refund since you are not under the trial period.
jay: MajicJack doesn't work 100% with a mac. You guys are decieving people. It's a straight out lie.
Elle: I respect your decision.
30 day free trial???
We also ran into the 30 day free trial question and were told it started the day of the purchase... Well, we ordered the night of the 24 but it was after midnight so it was really the 25 and we were to be billed on the 24 of august 2008 according to there confirmation email… I then chatted with a person god knows where and was told it was company policy...
Chatted because there is no phone number available…
I have submitted a complaint to the nj division of consumer protection about this…I suggest everyone do the same where ever you live…there is no 30 day if it takes 6 to 10 days?
I asked if they track and what if it is not received how can any one prove anything of shipment or receiving got no answer…very questionable practice seem to indicate scam every where you read…
We also read several reviews…
We canceled the 26 of july 2008… she claims we will receive in 24 hours a cancellation notice via email…I will wait and see…but will call the credit card company to make sure it happens…
Buyer be ware we all need to communicate complain such information on the web to help other people…
Always voice your self it is the only way to stop any practice such as this…
To many questionable issues…
Thank god for a web site like this!
I ordered 2 majic jacks, but changed my mind and send it back because I haerd from a friend, he heard that is a scam. False advertising! I got my credit card statement today and they charged me the amount of $90.75 I can;t get back to them. The phone #on my statement was phony. I wish somebody would sue the SOB;s They still have the comercial on TV
Do not use it
Magikjack works only for a few days. After I got "error broken storage" message and both my MJ phone and my voice mail stopped working. Customer - no service is almost impossible to reach. You just keep chasing the icon "talk to live person" and it takes you to an other pop up window. What's worse my voice mail stopped working and nobody can answer to the ad I have paid for. If you need a toy buy it but do not use as contact for business. If you ever have heard of Sun Rocket MJ is worse than that. Only cheaper.
The complaint has been investigated and resolved to the customer’s satisfaction.
There customer service is TERRIBLE and magic jack works infrequently godd to use and then have forwarded to your cell phone
ACTUALLY I LIKE MAGICJACK IT WORKED WELL FOR ME AND WORKS IN LAPTOP VISTA
hello i had my windows reinstalled now my mj is not working i have gone through all these solutions now can i safely format my magic, can i copy the file mjusbsp from my laptop and install in the desktop or should i delete all files mjusbsp/folder and format then use upgrade.is it safe to format mj which works in my laptop/vista please help me i need it to work on my desk top
I had the same problem, but MagicJack reps helped me thru it.
Here's the fix...
*************************************************
March 15th, 2009
Please wait for a site operator to respond.
You are now chatting with 'Rick'
Rick: Hello, how may I help you?
Steven McCurry: I was just chatting with Jezabell and was cut off. Can I get back?
Rick: I apologize but we can't get back anymore... I can transfer you to a higher level of support though...
Steven McCurry: My MagicJack is broken and I'm seeking replacement. She was taking me thru error checking checklist and we were up to Computer Management and me telling her that I had access to the following: Open, Explore, Change drive letter and path, Format, Properties and Help.
Rick: Okay.
Rick: One moment please...
Rick: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Steven McCurry: Thanks
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Melina'
Melina: Hello Steven
Steven McCurry: Hello
Melina: May I know when this issue started?
Steven McCurry: 3 days ago?
Melina: Please click on your Start button > RUN > type diskmgmt.msc and press OK.
Steven McCurry: done
Melina: At Disk Management window scroll down to bottom and look for a Removable disk, Grayed out or Unallocated drive with 18 MB or 16 MB capacity
Steven McCurry: Done
Melina: Right click that drive then give me the options in the drop-down menu.
Steven McCurry: open, explore, change drive letter & path, format, properties & help
Melina: Can you click on Format?
Steven McCurry: yes
Melina: Okay.,
Melina: Please click on it.
Steven McCurry: Okay I did...
Melina: Can you see the dial pad now?
Steven McCurry: No... "Warning: You must plug into USB"
Melina: Okay.
Melina: Please unplug your magicJack. Now go to “Start” in Windows and click on “Run”. In there write regedit and press enter.
Steven McCurry: Done
Melina: Now click on + sign next to HKEY_LOCAL MACHINE.
Steven McCurry: Done
Melina: Click on + sign next to SYSTEM
Steven McCurry: Done
Melina: Click on + sign next to CurrentControlSet
Steven McCurry: Done
Melina: Click on + sign next to Enum
Steven McCurry: done
Melina: Now find the folder called USB. Right click on that and click on “Permissions”. In permissions click on the check mark called “Allow” to the right of “Full Control”. Click OK.
Steven McCurry: done
Melina: Now click on + sign next to USB and then find the two folders called “Vid1307”, right click on one at a time and select delete.
Steven McCurry: Done have a folder called "Vid1307"
Melina: right click on one at a time and select delete.
Melina: If you don't have that folder you may proceed. Now click on - Sign next to USB.
Melina:
Steven McCurry: Typo - I Don't have that "Vid1307" - Sorry
Melina: Okay.
Melina: Please proceed.
Steven McCurry: Now click on - Sign next to USB. ? I don't understand this request.
Melina: Now click on - the sign next to USB
Melina: Now click on - the sign next to USB
Steven McCurry: Okay - I understand now. Done
Melina: Right click on Folder called USBSTOR and allow permissions.
Steven McCurry: Okay
Melina: Now click on + sign next to USBSTOR.
Steven McCurry: Okay
Melina: Find the folders called “CdRom&Ven_YMAX&Prod_magicJack&Rev” and “Disk&Ven_YMAX&Prod_magicJack&Rev”.
Steven McCurry: Okay
Melina: Right click on those one at a time and delete them and exit RegEdit and plug your magicJack back.
Steven McCurry: Done. "Warning: You must plug MagicJack into USB" again.
Melina: Plug in your magicJack. Now right click on “My computer” and select “Manage”. In there click on “Disk Management”. On the right side you should among other things see two drives. One is called “magicJack” and the other is called either “Phone” or “Vista Only”.
Steven McCurry: Done. I show a MagicJack and a removable 18 mb
Melina: First, right click on the one called “magicJack” and then select “Change Drive Letters and Paths”. In there select “Change” and then use the scroll down menu to select “X”. Click OK, you will get a pop up asking you to confirm then press “YES”.
Melina: Now do the same thing with the drive called “Phone” or “Vista Only”. Name that one “Y”.
Steven McCurry: Done
Melina: Now exit “Device Manager” and then unplug your magicJack. Restart your computer and when you are up and running again, plug in your magicJack.
Steven McCurry: Okay, but I'll loose you... Thank you
Melina: You're welcome. It's my pleasure to assist you.
Melina: Don't worry our chats are recorded.
Steven McCurry: Thanks!
Melina: They can review this and you wont have to go all over the same fixes you already have.
Melina: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!
Steven McCurry: You were wonderful! I hope it works.
Please wait for a site operator to respond.
You are now chatting with 'Samantha'
Samantha: Hello, how may I help you?
Samantha: Hi Steven
Steven McCurry: Hello Samantha, My MagicJack still does not work...
Samantha: Okay Steven
Samantha: Is your magicjack plugged in right now?
Steven McCurry: Yes
Samantha: Okay
Samantha: Is the dial pad up?
Steven McCurry: No, all I get is "Error Broken Storage" and " Warning: Must be plugged into a USB"
Samantha: Okay Steven
Samantha: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Samantha: http://upgrades.magicjack.com/upgrade/upgrade.exe
Steven McCurry: Done: "Error Broken Storage"
Samantha: May I know the operating system that you are using?
Steven McCurry: Yes - Windows XP
Samantha: Please go to my computer Steven and locate the two magicjack drives
Steven McCurry: done
Samantha: May I know what are those drives?
Steven McCurry: X and Y
Samantha: Okay
Samantha: Please unplug your magicJack and take note of the two drives that will disappear
Steven McCurry: Done - X & Y disappeared
Samantha: Okay
Samantha: Okay
Samantha: Please plug in your magicjack and right click those drives
Samantha: then locate the option that says "format"
Steven McCurry: Done
Samantha: Did you click on "format"?
Steven McCurry: I will now...
Samantha: Okay
Steven McCurry: Done
Samantha: Once you have completed format please right click the other drive
Samantha: Then click the option that says "start magicjack"
Steven McCurry: It came up! Pad, phone number & 911 working.
Samantha: Great
Samantha: Is there anything else I may help you with today?
Steven McCurry: Bless you Samantha! Have a wonderful day!
Samantha: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!
Samantha: Thanks Steven, Bless you too
Samantha: Take Care
Samantha: Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!
This thing is a piece of junk. I bought 2 and it worked for 3 days now the computer does not work that it was hooked up to about 9 months ago. I'm sorry i bought this and also had my friends buy one. I want to cancel the charge for next year asap but I know you never get any answers or information. Please DO NOT WASTE YOUR MONEY on this product.
Won't refund for unusable product
I am posting this on as many sites as possible in the hope they will be effective in getting this company’s attention. If Magic Jack straightens up its act, I have kept track of where I posted and I will rescind my current post. For now, here goes: Do NOT buy the Magic Jack (MJ). I bought a product because of a TV ad (something I rarely do) because the product was supposedly backed by some high-profile companies and TV stations one would normally trust, somewhat. I also thought I could help my budget and save nearly $1, 000 a year by getting away from AT&T phone service. By the way, I now currently have Vonage, which costs half what I was paying for AT&T service with a few basic frills.
Right after I called and ordered those darned things, I went to the MJ website because I had an attack of hindsight (and panic). The website surely didn't tell me much. So I hooked the thing up and just as the ad said, establishing service and getting a new phone number was very fast – within five minutes, I was talking to my best friend who saw my new number on her caller ID. However, also within minutes, my phone started to make loud, weird noises, off and on. I also experienced about 10-second periods of dead air space as I was talking to my friend. I thought she had hung up, but yet not. I also had this sense that I was hearing “other voices” on my phone while I was talking with her. (That’s not something I currently have with Vonage.)
As I began to realize that this product wasn’t going to work well for me, my friend and I also realized that my PC would have to be on, non-stop, if I wanted to use this as a normal phone. Sadly, in my quest for a refund, I was forced to face the possibility that I, the careful, cautious one, had been scammed, even though I'm usually very careful not to get caught in something like this. I must have been having a no-brainer attack.
Anyway, here's a list of things they don't tell you until you get the thing - and some they won't tell you at all.
1. Satellite cable users can't use it. (Everyone I know has satellite. I don’t.)
2. Large blocks of dead air space pop up frequently.
3. Loud squeals occur right in the middle of conversations.
4. My laptop would have to stay on at at ALL times to use this as a normal phone service, as I used Vonage and AT&T.
(My definition of Normal Service: INCOMING: Calls can come in at any time and you will hear the phone ring right away. OUTGOING: You can easily pick up the phone and dial. Magic Jack service means NO service if you turn off the computer. If your computer is off and you want to make a call, you have to boot up the old ball and chain before you can call.)
5. Leaving the laptop on so their service is always running opens your computer up to hackers.
6. THY LIE! See my tirade below.
7. You will never see your money again, even if you send back the product.
They will steal your money right out of your account the day after you order their little product, even though they say they won't - until after 30 days is up. ALL LIES! Your bank won’t refund the money if you’re honest and tell them you gave permission to this company to take the money after 30 days, even though they took it too early.
I was stupid enough to buy two and they sent both in one very small package but charged me for TWO packages - duplicate shipping charges. (I wouldn’t be buying from HP or any other online vendor if they charged a separate shipping charge for every little item, I order! What if I bought five pens, for Pete’s sake?) I tried to chat my way through getting a refund for at least one of the charges, but they blew me off right along with the rest of my issues.
You can never get in touch with a live CSR (Customer Service Rep). When I realized that and finally gave into the stupidity of trying to do something, via a chat (big joke), I spent three or four 1-hour chat sessions trying to get results. In the last session, the chatter told me that accounting would be emailing me within a day or so to get my info so they could refund my money.
Never happened. It's been almost two weeks since I was told that lie. Beside! What info do they need? They TOOK my money. They have the info they need to GIVE IT BACK! I think they just string you along until you get tired of trying and give up. The chat responses to my comments were most often, a useless little, "I see". I say, NO, they don't SEE, and they don't CARE what your issue is, nor will you ever get results.
See, I realized the day I got my product that this thing wasn't going to work for me. (They had already deducted the money from my account before I got the product, by the way.) By the time those CSR’s who were chatting with me got around to considering a refund, they left me sitting for about 10 minutes, then came back and told me my 30 day trial was up. With glee, I'm sure, the CS rep kindly pointed out to me that I couldn’t get a refund because the trial was up, even though I had been trying to get this refund since the first day I received it. (The IRS is also famous for pulling this one when you need to correct an entry on your return – an adjustment that could lower your taxes.)
So, in a nutshell, you will spend endless, pointless hours trying to get your money back, but you will get absolutely nowhere. God help you if you've sent the thing back. You'll NEVER see that money, even if you follow their rules, and you'll also have no product for all that cash.
I say it again - DO NOT BUY THIS. And for those of you who think the rest of us who are dissatisfied are nuts for complaining, you are a minority. Furthermore, there is no way this company will be in business next year with the track record they have been and are creating for themselves.
The Better Business Bureau rates them with an F (as of July, 08) for very bad service and shady practices in all areas. The phone numbers listed on the BBB site for this company don’t connect you with anyone. No one returns the messages left at these numbers.
One very risky thing about this product:
As I mentioned earlier, your computer must be on at all times if you want others to call you on this phone whenever they feel the urge. If you leave your pc on all the time, a live stream of read/writes is flowing from/to your computer. Guess what that subjects the computer to? Hackers, who can also use that highway to rid you of any of your personal information, such as your bank records, tax records - business records, whatever you keep on your computer. Or do anything else they want when you aren't attending that PC so you can have this "great" little phone service.
If you leave your computer plugged in so you can receive calls as usual, you are opening up your computer to anything, by anyone, at any time. Even terrorists can "borrow" your pc's hard drive space to do their work, then jump to another fool's PC that is also logged into this service - and you'll never know it, unless the government finds what they left behind and blames you for it. NOT a good idea for any of us unless we have what amounts to a dumb terminal that is used strictly for that purpose, and no other. If you go this route, no data files whatsoever should be stored on the dummy unit used for this phone. It should not be connected to a network where it can gain access to your other computer(s) with data.
Why am I so concerned about leaving my computer up and running, with this service active at all times? If they can't get their CS right, or they can't get their refund procedure right, how the heck are they going to keep up with security, hacker-safe practices and everything else they need to get right? If they don't care how they treat their customers, what says they'll care about how safe we are?
And here's something fun to do. Check out the owner. He's had his fingers in all kinds of businesses that he's had to step out of, end, or whatever he did with them. In my book, that makes him a Jack of all Trades... Master of NONE. He seems to be no master of his latest venture, either. Too bad he used his little girl to make his product look so innocent. What a scammer he is. Maybe losing $133 isn't much to those of you who think we’re just whiners, through many hardships in my life, I've learned to appreciate the money that comes my way via my hard work. Sadly, I bought this thing to HELP me (and my daughter, who has satellite service) SAVE money - not LOSE it.
Oh! And I forgot one thing. I did make some anti-progress last time I chatted with their little CS people(?). They are willing to do one thing, now, for me. They are willing to discontinue my unused phone service for the year, for both units, but won't take back the product. So, that means I'm stuck with a useless product - with no service.
Magic jack has only one thing that is easy. You can tell when they lie . Thier lips are moving. i got a magic jack plus and it cuts out. For onlyt $9.95 I can get another one that may not work. I guess they think I am the village idiot.Magic Jack can kiss where I cannot. I would tell anyone it is a scam and thier service is worthless.
The same people that voted for Obama are the same ones now complaining and having problems with Magic Jack...
I guess if you're ignorant and don't know how to even operate a computer you will complain about MJ..I had it for a year and have not had any problems, crystal clear conversations etc...but if you have an old computer and no DSL then you have a problem on your end and not with Magic Jack...JB in Orlando
Wow,
Your comments mirror so many of mine. I am trying to let everyone know that this thing is a piece of crap and do not buy. I see yours was in 2007...so obviously this product has not improved in the three years that has passed.
BEWARE PEOPLE, this product is horrible.
I had all the same problems and more ... one of THE most disappointing and FRUSTRATING products I have ever purchased. Save yourself. Do NOT buy it!
The complaints here about magic jack are creditable and truthful.
This product does not work and it does not sound great...whomever says it does is either a liar, works for them or just likes to argue no matter what the subject is...and Jamvano1 its not whining if you pay for something and you don't get it, its holding the business' feet to the fire to get what they advertise.
THis is actually a great product and for $40 a year it is well worth the money ! It sounds great on incoming and outgoing calls
I have learned that public opinion about this product is mainly negative for refunds. If you have a complaint try talking to their magic jack support live customer care on their website. I sent mine back the proper way that they described on their website. I got my refund. I find acting poilte and not whining than getting rude and offensive gets me. Good luck on your refund.
DID YOU FILE A COMPLAINT WITH YOUR STATE CONSUMER RIGHTS BOARD IF NOT YOU SHOULD, I JUST DID...I ALSO POSTED AND GIVE THE SAME ADVISE ON MY POSTING...PEOPLE SHOULD DO AS YOU IT IS THE ONLY WAY TO STOP THIS TYPE OF PRACTICE...GOOD LUCK
Scam
This company scammed customer. Never pay with your debit card or else you are out of luck. Here is the link to news report: http://www.wptv.com/content/specialreports/story.aspx?content_id=57bce2bd-41bf-47e9-9fbd-cee879d2d64c
Read full review of MagicJack and 71 commentsMagicjack investigated for fraud and unlawful billing
lots of complaints about billing fraud. but check these guys out
www.doylelowther.com/investigations/magicjack.html
FINALLY! Someone trying to go after these guys.
good luck.
I TRY THE MAGICJACK AND IT DIDN, T WORK I RETURN IT AND THEY STILL BILL MY BANK ACCOUNT I JUST FINISH TRYING TO GET IT BACK BY TALKING LIVE TO ONE OF THERE SALEMAN.THEY WILL NOT TALK TO ME LIVE ANY MORE. I AM NOT GOING TO STOP UNITEL THEY GIVE ME MY FEFUND.
False advertising and money cheaters
I purchased 2 magicjack's that I saw on television around I think last week of June'08 because firstly their commercial stated that " You do not pay for 30 days." Around July 2'08, I got to know that there was a "hold transaction" of US$126.75 from our bank from MagicJack! I went online thru their website to complain because they do not even have any...
Read full review of MagicJack and 3 commentsMagicJack Reviews 0
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About MagicJack
1. Log in or create an account:
- Start by entering your magicJack phone number to lookup your account on the magicJack website.
- If you don't have an account yet, you can create one by following the registration process.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website.
- The button is typically located at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with MagicJack in the 'Complaint Title' section.
- Be concise yet descriptive to capture the essence of your complaint.
4. Detailing the experience:
- Provide detailed information about your experience with MagicJack.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, and the personal impact of the problem.
5. Attaching supporting documents:
- Remember to attach any relevant supporting documents to strengthen your complaint.
- Avoid including sensitive personal data in the attachments.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Specify your desired outcome in the 'Desired Outcome' field to outline the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.
- Ensure all necessary details are included to effectively communicate your concerns.
8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.
- Wait for a confirmation message to ensure your complaint has been successfully submitted.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
- Stay informed about any developments regarding your submitted complaint.
Remember to follow these steps carefully to effectively file a complaint or review about MagicJack on ComplaintsBoard.com.
Overview of MagicJack complaint handling
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MagicJack Contacts
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MagicJack phone numbers+1 (800) 624-4252+1 (800) 624-4252Click up if you have successfully reached MagicJack by calling +1 (800) 624-4252 phone number 0 0 users reported that they have successfully reached MagicJack by calling +1 (800) 624-4252 phone number Click down if you have unsuccessfully reached MagicJack by calling +1 (800) 624-4252 phone number 0 0 users reported that they have UNsuccessfully reached MagicJack by calling +1 (800) 624-4252 phone numberCustomer Care+1 (844) 866-2442+1 (844) 866-2442Click up if you have successfully reached MagicJack by calling +1 (844) 866-2442 phone number 0 0 users reported that they have successfully reached MagicJack by calling +1 (844) 866-2442 phone number Click down if you have unsuccessfully reached MagicJack by calling +1 (844) 866-2442 phone number 0 0 users reported that they have UNsuccessfully reached MagicJack by calling +1 (844) 866-2442 phone numberBilling Inquires - Within the US or Canada+1 (561) 594-9925+1 (561) 594-9925Click up if you have successfully reached MagicJack by calling +1 (561) 594-9925 phone number 0 0 users reported that they have successfully reached MagicJack by calling +1 (561) 594-9925 phone number Click down if you have unsuccessfully reached MagicJack by calling +1 (561) 594-9925 phone number 0 0 users reported that they have UNsuccessfully reached MagicJack by calling +1 (561) 594-9925 phone numberBilling Inquires - Outside the US or Canada
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MagicJack emailsbbb@magicjack.com100%Confidence score: 100%Supportmisrepresentation@magicjack.com95%Confidence score: 95%support
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MagicJack addressPO Box 6785, West Palm Beach, Florida, 33405-6785, United States
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MagicJack social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all MagicJack contacts
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I have had Magic Jack for many years and it worked fine until recently. I called MJ technical help and he said for $100 he could extend my contract for 5 years and I would have technical assistance during that time at no additional cost. I clarified that I would not be charged anything to get my MJ up and running. He said no extra charge. I gave him my credit card information. He said a technician would call me. The technician called (a different person) and after needing to get into my computer (which made me nervous) he told me I needed a new MJ Plus and it would cost me $30. I told him no. I was told there would be no additional cost. He then said he would add an additional year. That would extend my contract 6 years. I said I would not buy it from him. A few days later I called MJ and they sold me a replacement for $26.90 and they didn't have any extension on my service. The charge on my card for $100 was from Microtechies LLC. The call I received from the technician was from Level 3 Communications, LLC at [protected]. I called Microtechies LLC at [protected] and said to send a credit to my card. They called me back and said in October before my MJ expired they would extend it for a year and do that every year for a total of 6 years. I said no, credit it back. I did not trust them. I am having to dispute it with my credit card company. Cheryl Fickeisen
Cheryl; Something similar happened to me. Around [protected] I saw an add from Magic Jack that would save me a few dollars if I enrolled for 5 yrs. I called Magic Jack and enrolled for 5 yrs for $154.99. Everything was fine until [protected] when my credit card account was debited $37.50 to Magic Jack. I called to ask why as I was paid up for 5 yrs and was told I was not enrolled for 5 yrs but only I yr. I tried to log into my account at Magic Jack to find someone had changed my User Name and Password. Looking at my credit card bill for Feb 2016 I saw that only $37.73 was sent to Magic Jack (enough to keep my account open for another year thus not suspicious) and $117.26 was sent to the Microtechies LLC [protected]) just like yours. The number for Microtechies([protected]) is not set up for phone calls and I was unable to reach them. You were able to reach MicroTechies, what do they have to do with Magic Jack? And Level3 Communications. What do they have to do with Magic Jack? I called Magic Jack and they told me they have nothing to do with MicroTechies LLC or Level 3 Communications LLC. I think the scam is going down like this; The scammer is a employee of Magic Jack. Who else could have access to accounts, the ability to change passwords, the ability to process credit cards, and the ability to intercept customer phone calls to magic Jack. He gets your credit card info, send enough to magic Jack to keep you account open for a year so you think nothing is wrong, changes your password so you can't access your account, then sends the rest of the money to MicroTechies. Magic Jack will do nothing because they have no record of the money sent to Microtechies just your word that the money that was sent to MicroTechies was meant to be sent to them. How do you prove that? I am going to try the legal auyhorities but don't hold you breath.
dear madam/ or sir
my name is cecilmootoo
i some one steal my make pay for 5 ears 129.21 us dallors
this is the name microtechies llc [protected] va
ineed your healp
thank you cecilmootoo
dear/or madam
dear/or madam
my name is cecil mootoo i was bill for 5 years 129.21 us dallors
for magicjack my # is [protected]
i need your help
microtchies llc08009721610va
I bought mine and now its been more then 5 months it worked so so when it felt like it and on tv it sounds like its better reliable then your house hold phone once i bought it they try to sell you more years for another great deal well i was like not so fast lets see how good this works after hooking it it seem ok for a few weeks then it started it wasnt working
so i had to unplug it and plug it back in as it states you should once a month it was more like 3 times a month the today it just stop and effected my other usb that were plugged in so i couldnt call them but chat they try to resolve this on line and got nowheres they left me saying you 30 days were up and couldnt do anything about it so this item needs more work on it before they put it out on the market ji am not stopping here i will report them to let people know this is not as good as it sounds
I’ve had my MJ for 4 months. When it works, it’s great. From time to time I try to dial and the call does not connect. I just hear dead air. But when it works, which is 95% of the time, it’s a valuable buiness tool. I use it for outgoing calls only, which means my incoming business land-line is always available. It’s the easiest, fastest, cheapest way I’ve found to get an additional line in my office. I have one client with 4 MJs sitting behind a PBX who is laughing all the way to the bank. He uses the MJ for outbound calls only, leaving his incoming lines free for customers. talk about GREAT savings. If the MJ is a little flakey for the day, we just use the land line. At $1.50 per month (inclusive) it’s too good not to be able to overlook the shortcomings
Hahaha, you people who buy this thing are soo silly. First you need to learn more about computers. 2nd, learn about networking, the thing does work, I use it. This product is not for some newbie who can't even figure out networking. If you did know, you would know how it works and you wouldn't be on here complaining. 3RD If your isb blocked outgoing ports/incoming ports, whose fault is it. It's your internet service provider not Madjack.
Your ISP is the one scamming people, blocking ports allowing only people to buy their service only. Madjack can't ask your isp to open ports, or to allow their services, your isp will say no, why because they will be losing money and no one will want their landline...It's like having Cox Cable asking Time Warner to have their services on their network. Hahahhaha. Madjack is a phone service provider, providing services over another service provider. Please people, get a isp that isn't strict and blocking ports. If you can't get one than Madjack isn't for you, and thats just life it's called monopolizing...